Best Buy is no longer price matching Amazon!

thecoryjihad

thecoryjihad

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So I went to Best Buy the other day, scanned in a couple of games from Amazon and went about my usual business, getting the prices adjusted to match what Amazon is offering. The cashier informed me that Best Buy will no longer price match anything Amazon has because apparently Amazon has been telling customers to go to Best Buy, get all the advice they need for whatever goods they were planning on purchasing and coming back to buy from Amazon.

Beware anyone who was planning on using this tactic to get the Amazon price today.

Sigh....another great deal bites the dust.
 
They had a policy that was enacted a few years ago when I still worked there that said they'd pricematch any Amazon direct price, with shipping added on top. With me being a Prime member, that meant I always got free shipping. It was easy.

Not anymore though...
 
Must've just been your store or otherwise highly YMMV, I've never been to a Best Buy that would price match ANY online prices. They've always been very strict and would only price match local stores, and they'd have to call the store to check if it's in stock.
 
I'm in the same boat as everyone else. My local Best Buy stores never price matched Amazon on anything. In fact, the only stores near me that did price match Amazon was Fry's and I didn't even learn about that until March of this year.
 
I didn't think that Best Buy price matched online retailers. Anyway, the excuse they gave you doesn't make sense. Why would Amazon tell potential customers to go to a competitor? Even if the customer intends to just look at merchandise, it's an opportunity for BB to get the sale.

How did BB know that you had Amazon Prime? You would log into your account right in the store and show them?
 
If your Best Buy EVER pricematched Amazon consider yourself lucky. My Best Buy hardly matches print ads (get out of matches due to the deal being a "bundle") much less Amazon.
 
Our Best Buy never price-matched with Amazon either. They would match online ads for B&M competitors, but I don't know about any online-only retailers.
 
[quote name='chiwii']I didn't think that Best Buy price matched online retailers. Anyway, the excuse they gave you doesn't make sense. Why would Amazon tell potential customers to go to a competitor? Even if the customer intends to just look at merchandise, it's an opportunity for BB to get the sale.

How did BB know that you had Amazon Prime? You would log into your account right in the store and show them?[/QUOTE]

I logged in on my phone and showed the free shipping right then and there.

I'm really surprised to hear that none of your stores matched Amazon. It was a company wide policy while I was employed there and we were told to use it as a closing tool in case a customer mentioned shopping on Amazon.

And I agree that the excuse they told me was bullshit, but I only report the facts.
 
The facts at your store maybe, as I was just in BB the other day(Monday) and they price matched the Uncharted dual pack to the $35.26 price that Amazon was selling it for. They also allowed a $39.99 price match of Kmart's price on Dark Souls for PS3 in the same transaction.
 
Hmm, even the simplest price match at the local Bestbuys takes a miracle, and depends entirely on the mood of the CSR person that I approach.
So, thank your lucky stars that you've been using it all this time with Amazon (never had them match an online price...ever!). Your store is only catching up with the rest of the Bestbuy world.
 
Best Buy's price matching policies are a joke anyways, 99% of the time I will just go to the store where the item is being sold on sale & buy from them, less hassle that way....if they don't carry it then I go to amazon.
 
I stopped trying to PM at BB quite sometime ago. Fry's had the newer Castlevania on sale. Tried pricematching it at BB because Fry's was out of the way that day and because the game at BB had a sticker on the front that the Fry's ad didnt show, they said it was enough of a difference not to make the price match.
 
I have never tried to get a price match for Amazon.com The Best Buys in my area have matched other stores only they call and make sure it is in stock. If it is not in stock then no deal. At one time they did tell me the only online retailer they will match is BestBuy.com. I don't see where they are getting that Amazon.com tells people to look at products in store and then buy from Amazon.com. I know most people do that. Hell I have even done it.
 
I recently did a price match from another physical B&M ad to Best Buy and they gave me a hard time. They tried to say it was a "bundle" deal (what the fuck?) at first even though the ad said nothing about that. Then when I proved them wrong about that they had to call the store and then look up the price on the internet to make sure it was legitimate. After further arguing back and forth they eventually just caved in and gave me the price-match. Shitty service. I would have just bought it at the other store but I had tons of Best Buy store credit to burn from trading in dozens of disc only PS2 sports games. :booty:
 
My best buy will not even let u match prices for bestbuy.com. If i told them i want a price match for amazon they will laugh im sure of that
 
it seems it's pretty rare for bestbuy to pm amazon since the bestbuy doesn't pm amazon at all, now it seems it's official that they won't pm amazon at all
 
My local BB always price-matches. Amazon, Walmart.com, etc. I really think it depends on the manager as to what stores they will or will not price match.
 
[quote name='GenPirate']My local BB always price-matches. Amazon, Walmart.com, etc. I really think it depends on the manager as to what stores they will or will not price match.[/QUOTE]Their stated policy is here, which was updated on 09/13/11:

http://www.bestbuy.com/site/Help-To...ee/pcmcat204400050011.c?id=pcmcat204400050011

For the link lazy:
[quote name='BB PM policy']
Buy It Now with Confidence
Best Buy will match the price if you find a lower price on an identical available product at a local retail competitor's store, a local Best Buy retail store or BestBuy.com. Simply let us know when you are making your purchase or during the return and exchange period. Perfect Match Promise products have an extended 60-day price match period.

The Guarantee does not apply to: Our competitors' website prices, offers that include financing, bundling of items, free items, pricing errors, mail-in offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, BestBuy.com Midnight Sale and special hour sale events, BestBuy.com Outlet Center and Marketplace items, and items for sale Thanksgiving Day through the Monday after Thanksgiving.

Frequently Asked Questions
How do I request a Price Match from a Best Buy retail store?
When making a purchase, or during the return and exchange period after your purchase from a Best Buy retail store, please talk to a Customer Specialist or go to the Customer Service desk for help with your Price Match request. Please bring proof of the lower price that is still in effect that you want the Best Buy retail store to price match.

How do I request a Price Match from BestBuy.com?
When making a purchase, or during the return and exchange period after your purchase from BestBuy.com, Price Match requests from BestBuy.com are handled via phone. Please call 1-888-BEST BUY (1-888-237-8289) for a BestBuy.com Price Match request. Please be prepared to provide proof of the Best Buy or local retail competitor price that is still in effect that you will ask a Best Buy representative to price match.

BestBuy.com Price Match requests cannot be completed in our stores or via e-mail. Shipping/delivery charges will not be included in the price comparison. Purchases from a smartphone application/website, BestBuy.com orders with store pickup, and orders from the kiosk inside a Best Buy store are considered BestBuy.com purchases for purposes of the Price Match policy. A Price Match request after a purchase from BestBuy.com can be requested either by the person to whom the product was shipped, or by the person who was billed for the purchase.

Does Best Buy match the prices of Internet retailers?
No. Best Buy does not match the prices of Internet-only retailers or the website prices of our local retail competitors' stores.

What is considered a local retail competitor?
A local retail competitor for retail store purchases is a retail store located in the same market area (within a 25 mile radius) of your local Best Buy store. A local retail competitor for BestBuy.com purchases is a retail store located in the same market area (within a 25 mile radius) as either the billing address or the shipping address on record for the purchase.

How do I show "proof" of price?
The best way to show proof of price is to bring in the competitor's current ad. We may call the competitor's retail store to verify the lower price and availability of the item.

Will you price match with the Best Buy site on my mobile phone (m.bestbuy.com), iPhone and Android apps?
Yes. M.bestbuy.com, the iPhone and Android applications have the same pricing and are treated the same as BestBuy.com.

What are Perfect Match Promise products?
Products that are defined as Perfect Match Promise products include TVs $899 and up purchased on or after August 7, 2011, and appliances $429 and up purchased on or after August 21, 2011.

Are competitors' services eligible for price matching?
No. Due to the differences in services being performed, Best Buy does not match competitors' service prices. This includes, but is not limited to, services such as delivery, installation and computer services.

How does your Price Match policy apply to purchases made using store pickup?
If you purchase an item at BestBuy.com (which includes a purchase from a smartphone application/website, BestBuy.com orders with store pickup, and orders from the kiosk inside a Best Buy store) and if the item is offered at a lower price in the store when you pick it up, you will automatically pay the lower price.

How does your Price Match policy apply to pre-orders and backorders?
If the price of an item drops at the time of shipment, you will automatically pay the lower price. Your credit card is not charged until the time of the product's shipment.

How does your Price Match policy cover an item scheduled for delivery from BestBuy.com?
If the price of an item drops at any time before its scheduled delivery date, we will refund 100% of the difference, including tax. To receive the lower price, you must call 1-888-BEST BUY (1-888-237-8289). Price matching cannot be processed in our stores or via e-mail. If you see a lower price at BestBuy.com or a Best Buy store near you, all conditions apply from our standard Price Guarantee.

What if the competitor does not have the item in stock or has limited quantities of the product?
Sometimes a retailer will advertise a product as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if Best Buy has a product that is advertised as being limited in quantity it will not be eligible for price matching.

Is the Price Match policy different in Puerto Rico?
Yes. Best Buy Puerto Rico stores have their own store price guarantee.

Does Best Buy price match "free gift with purchase" offers?
No. Best Buy does not price match "free gift with purchase" orders.

Updated: September 13, 2011[/quote]

Says very clearly they won't PM Internet-only retailers, so the store manager is using their local discretion to do PMs when they shouldn't. As a policy, Best Buy won't PM Amazon.
 
best buy policies always crack me up. It goes something like this?

Make up a fake excuse for why we don't do something that actually is prohibited in our store policies to begin with.

Is the ability to come up with bullshit excuses that dumb people will accept a job requirement at bb?
 
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