CheapLikeAFox
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Interesting read.
I just dealt with a scammer buyer who demanded a full refund because he said the CD he ordered arrived too scratched to play. CDs do get damaged in transit and I abide by Amazon's return requirements so I very nicely apologize and offer him a prepaid shipping label for return of the CD and a full refund (shipping included) once I receive it.
He then claims it's a waste of time and too much trouble and he already ordered the CD somewhere else and he just wants a refund or store credit. Explain the above to him again and he files an A-Z claim.
In his A-Z claim he makes up some lie about how he already "donated" the CD to a music store for it to be refurbished and how ridiculous it is that he has to return an item and how he's had to file 12 A-Z Claims since December. 12!
Usually, I just refund, but this was a particularly pricey CD and this guy had scammer written all over so I responded to Amazon, they found no fault for me and didn't force me to refund, but they still refunded that guy out of their own pocket.
Pretty ridiculous IMO and I asked them to look into that guys account because it sounds like he is abusing the system for free stuff.
/Rant
For GBA, it sucks, but you were violating the TOS and you knew it. It doesn't matter how much money you were spending, I think any buyer on Amazon is expendable. When you talked to CS about ordering the same thing on multiple accounts did you clearly state you wanted to purchase multiple copies of the same item on different accounts for YOU? Or did you just BS around it with the implication of "what if my bro wants to buy it too?" Because those are two very different questions and either way I would never trust a CSR, they don't have the power to grant exceptions to the TOS.
I'm pretty careful on Amazon as a seller because they are pretty hardcore about everything. If you make two seller accounts or they think you did then it's insta ban so you have to be careful about things like your address or phone number. Say another seller used to use the same PO Box? It might be flagged in their system when you try to use the same PO Box and they will think "Person trying to open to seller accounts, insta ban."
I'm less paranoid about buying just because they are pretty CS oriented and I don't do anything to abuse or get around their TOS. I've opened up a few A-Z claims over the years, but probably average 1-2 a year at most when I used to order tons of CDs. I've done a few returns over the years, but I'm not particular about dented boxes or things like that. I do think some of the returns "collectors" do can be a bit much so it doesn't surprise me they might be cracking down on too many nit picky returns.
I just dealt with a scammer buyer who demanded a full refund because he said the CD he ordered arrived too scratched to play. CDs do get damaged in transit and I abide by Amazon's return requirements so I very nicely apologize and offer him a prepaid shipping label for return of the CD and a full refund (shipping included) once I receive it.
He then claims it's a waste of time and too much trouble and he already ordered the CD somewhere else and he just wants a refund or store credit. Explain the above to him again and he files an A-Z claim.
In his A-Z claim he makes up some lie about how he already "donated" the CD to a music store for it to be refurbished and how ridiculous it is that he has to return an item and how he's had to file 12 A-Z Claims since December. 12!
Usually, I just refund, but this was a particularly pricey CD and this guy had scammer written all over so I responded to Amazon, they found no fault for me and didn't force me to refund, but they still refunded that guy out of their own pocket.
Pretty ridiculous IMO and I asked them to look into that guys account because it sounds like he is abusing the system for free stuff.
/Rant
For GBA, it sucks, but you were violating the TOS and you knew it. It doesn't matter how much money you were spending, I think any buyer on Amazon is expendable. When you talked to CS about ordering the same thing on multiple accounts did you clearly state you wanted to purchase multiple copies of the same item on different accounts for YOU? Or did you just BS around it with the implication of "what if my bro wants to buy it too?" Because those are two very different questions and either way I would never trust a CSR, they don't have the power to grant exceptions to the TOS.
I'm pretty careful on Amazon as a seller because they are pretty hardcore about everything. If you make two seller accounts or they think you did then it's insta ban so you have to be careful about things like your address or phone number. Say another seller used to use the same PO Box? It might be flagged in their system when you try to use the same PO Box and they will think "Person trying to open to seller accounts, insta ban."
I'm less paranoid about buying just because they are pretty CS oriented and I don't do anything to abuse or get around their TOS. I've opened up a few A-Z claims over the years, but probably average 1-2 a year at most when I used to order tons of CDs. I've done a few returns over the years, but I'm not particular about dented boxes or things like that. I do think some of the returns "collectors" do can be a bit much so it doesn't surprise me they might be cracking down on too many nit picky returns.