I had about $35 in credit at BB and decided to put them to use. I went in and placed a preorder for the Bioshock 2 LE. I knew it was cheaper at Wall Mart but it came with a $5 gift card and the blockbuster was only 5 minutes away from my home. I placed the order and waited.
Come tuesday I got to BB to pick it up only to find that its not avaialble. They apologize and let me know there's a shipment coming in on thursday and they would call me when it arrived. I really couldn't do anything so I didnt throw a fit. The young lady at the counter was very sincere and friendly and even offered a complementary rental. I turned it down as I didn't want to take advantage. "Shit happens. I'll just wait," I thought. I had just picked up Dantes Inferno at Toy's R us that morning and still had to finish off Mass Effect 2. Not a big deal.
So this morning I finally get a call from the store manager. They were unable to get the game. Apparently no one ever pre orers from them and they somehow forgot to actually reserve it. He offered a month of free game rentals and a full refund.
Now I can try out Bayonetta, Darksiders and Army of Two and play bioshock 2 for free. Im sure I can take them down in a months time. And well, I got my $30 back. Awesome.
It totally made my day.
(That bioshock 2 LE was crazy expensive and the bonus items were pretty lame IMO. had seconds thoughts the minute I had walked out of the store.)
**********UPDATE**********
Went in to get my refund and monthly game rental pass. The man at the register was really nice and asked if there was anything else I wanted to pick up or preorder but there was nothing listed that I was really interested in. I asked about the gamepoints cards as I was really hoping to get into the half off MVC2 deal. The system wouldnt let him run the card as others have noted but he went ahead and cashed out $20 in credit to pay for the card. I originally had $31 store credit and left with $16 still in credit, a 1600 points card and a month of free game rentals.
Sadly MVC2 was full price again this sunday. Guess you can't have it all.
****UPDATE 3/23/10****
Just came back from Blockbuster again. It seems they signed me up for the recurring monthly pass. I went back and the girl at the counter was the original girl that took my pre-order. She was fully aware of the issues. She apologized, refunded my credit card and said "Well I've fixed everything and the system still shows the monthly pass expiring until 4/14 so you can go ahead and pick up another game if you want"
I felt bad, so I asked, "Are you sure thats OK?"
-"Yeah, I'm the manager I'd know if it was ok or not. Haha you're funny, if someone offered me something free I'd just run with it."
And run I did.
Come tuesday I got to BB to pick it up only to find that its not avaialble. They apologize and let me know there's a shipment coming in on thursday and they would call me when it arrived. I really couldn't do anything so I didnt throw a fit. The young lady at the counter was very sincere and friendly and even offered a complementary rental. I turned it down as I didn't want to take advantage. "Shit happens. I'll just wait," I thought. I had just picked up Dantes Inferno at Toy's R us that morning and still had to finish off Mass Effect 2. Not a big deal.
So this morning I finally get a call from the store manager. They were unable to get the game. Apparently no one ever pre orers from them and they somehow forgot to actually reserve it. He offered a month of free game rentals and a full refund.
Now I can try out Bayonetta, Darksiders and Army of Two and play bioshock 2 for free. Im sure I can take them down in a months time. And well, I got my $30 back. Awesome.
It totally made my day.
(That bioshock 2 LE was crazy expensive and the bonus items were pretty lame IMO. had seconds thoughts the minute I had walked out of the store.)
**********UPDATE**********
Went in to get my refund and monthly game rental pass. The man at the register was really nice and asked if there was anything else I wanted to pick up or preorder but there was nothing listed that I was really interested in. I asked about the gamepoints cards as I was really hoping to get into the half off MVC2 deal. The system wouldnt let him run the card as others have noted but he went ahead and cashed out $20 in credit to pay for the card. I originally had $31 store credit and left with $16 still in credit, a 1600 points card and a month of free game rentals.
Sadly MVC2 was full price again this sunday. Guess you can't have it all.
****UPDATE 3/23/10****
Just came back from Blockbuster again. It seems they signed me up for the recurring monthly pass. I went back and the girl at the counter was the original girl that took my pre-order. She was fully aware of the issues. She apologized, refunded my credit card and said "Well I've fixed everything and the system still shows the monthly pass expiring until 4/14 so you can go ahead and pick up another game if you want"
I felt bad, so I asked, "Are you sure thats OK?"
-"Yeah, I'm the manager I'd know if it was ok or not. Haha you're funny, if someone offered me something free I'd just run with it."
And run I did.
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