[quote name='Akimitsu782']How are used games from Best Buy? Do they always come complete with case and manual? Anyone ever received a game that's been unplayable due to the disc being mutilated?[/QUOTE]
Best Buy no longer requires case and manual to trade-in, and hasn't for months, so I'd say about 15% of the used games I get on shipments are disc only. The only time I had a game unplayable was before we switched the company that sends us used games, and that was a bad batch. Like really bad. Like I opened 5 copies of Call of Duty Black Ops in front of a customer and every single one of them had the perfect circular ring on the back. But since the switch I've had no complaints.