To play a little devil's advocate, I've ordered from them 5 times, and was very pleased three of those five times, including when I purchased a Japanese Dreamcast (early 1999), however, keys to success include phoning in the order, and not using the online system, and staying on a problem once it arises. Granted when they started to ask for Credit Card customer service phone numbers, I stopped ordering from them, that is very slip-shod in that they can call pretending to be you to cancel any disputed charges.
The two times I was displeased, I was sent a used game as new and had a buy-rite sticker on the disc, and the other was a 3-week shipping debacle.