I can be blamed for my naivete and unfamiliarity with Overstock.com's promotional system, but hopefully no one else will have to be.
I've recently been looking to purchase a DS Lite and it seemed like the best possible offers were coming from Overstock with their 10% for new customers deal. Then I saw this coupon, which I proceeded to use:
Or so I thought.
When I was looking into the Overstock deals, I never saw any discount applied at the "Billing & Shipping" page (where they say it'll be applied, which left me unsettled). It didn't matter if it was 10% off, 8% off, $15 off $150, or the one above, they never showed up. I thought perhaps their site is set up like shit, and that perhaps there was was a page after it that allowed you to review your information before you submitted it and that it might show the discount.
There is not.
Now before I go on, I'll add that I'm not a complete jackass, I did indeed try to look for listed exceptions, etc. The Terms and Conditions linked from their front page made no mention, and there was absolutely nothing else on the same page as the previous graphic that even referred to that coupon. (The x% off deals did have asterisks and little mentions at the bottom of the page)
Immediately after my order went through and I knew that the discount did not apply, I contacted them through their live chat service. It took the representative a while, but he eventually cited a clause that's available in their Help section.
So as far as I can tell, Overstock is pretty much screwing us gamers over.
Has anyone else successfully used one of Overstock's promotions? Did perhaps it only work because you bought your copy of Elite Beat Agents with some nice bedding? Comments, explanations, etc very much welcome.
P.S. I'm not sure what the hell I'm going to do with my overpriced DS now. (They're cheaper at Amazon with the free shipping) The rep offered me $20 off in credit off my next purchase because I'm "valued" as a customer, but I'll be damned if I'd use it. If I can, I'm gonna try and cancel the order if I can't bitch at them to get me anything off my purchase because their return policy is absolutely horrid:
I've recently been looking to purchase a DS Lite and it seemed like the best possible offers were coming from Overstock with their 10% for new customers deal. Then I saw this coupon, which I proceeded to use:
Or so I thought.
When I was looking into the Overstock deals, I never saw any discount applied at the "Billing & Shipping" page (where they say it'll be applied, which left me unsettled). It didn't matter if it was 10% off, 8% off, $15 off $150, or the one above, they never showed up. I thought perhaps their site is set up like shit, and that perhaps there was was a page after it that allowed you to review your information before you submitted it and that it might show the discount.
There is not.
Now before I go on, I'll add that I'm not a complete jackass, I did indeed try to look for listed exceptions, etc. The Terms and Conditions linked from their front page made no mention, and there was absolutely nothing else on the same page as the previous graphic that even referred to that coupon. (The x% off deals did have asterisks and little mentions at the bottom of the page)
Immediately after my order went through and I knew that the discount did not apply, I contacted them through their live chat service. It took the representative a while, but he eventually cited a clause that's available in their Help section.
So, now I think I know why none of the promotions I tested showed up in checkout. I've also looked at using one of the percent off coupons on just a video game, and the discount still doesn't show up at the shipping & billing page.
So as far as I can tell, Overstock is pretty much screwing us gamers over.
Has anyone else successfully used one of Overstock's promotions? Did perhaps it only work because you bought your copy of Elite Beat Agents with some nice bedding? Comments, explanations, etc very much welcome.
P.S. I'm not sure what the hell I'm going to do with my overpriced DS now. (They're cheaper at Amazon with the free shipping) The rep offered me $20 off in credit off my next purchase because I'm "valued" as a customer, but I'll be damned if I'd use it. If I can, I'm gonna try and cancel the order if I can't bitch at them to get me anything off my purchase because their return policy is absolutely horrid:
