Rogers is a joke.
I went in on Saturday and bought Assassin's Creed 2 and Bioshock 2 for $40 to be used for their StarCraft 2 promo. I told the girl at the cash this point blank and asked if I could trade them in right there in order to guarantee my copy. She sold me a rewards card because apparently, you cannot trade in games without one. Then she tells me I need to wait until release to do the trade in but that she would put a hold on one of the five copies the store got in. Fine, whatever.
So I go to the store first thing this morning. Game is not on hold for me. Luckily I did get there early enough that they still had a copy. I handed her the games for the trade in, which I didn't even open simply because I already own them and these were bought for this. She opens them up. Bioshock 2 is pristine, no probs. She opens up AC2 and tells me there are too many scratches and that I will be charged an extra fee. Excuse me? Now, I woke up on the wrong side of the bed today, and this is not the first thing I wanted to hear. So I told her there was no way they would get a cent out of me since they were fine selling the game to me in the condition it was in. She says she can't, so I ask her for another copy of AC2. They don't have one. So then I pulled out the receipt that I originally bought the games with and asked for a refund since I hadn't opened them and she had. Needless to say, she changed her tune pretty quickly at that point and got SC2, even though she's 'not supposed to do this.'
Now, I hate to be a prick to anyone. But this is the first time I've ever had this kind of trouble. I'll be very hesitant on going to Rogers in the future.
