[quote name='SaraAB']There is something I want at CC, I am going to a local store next tuesday, do you think it would be better to hunt for the item in the store (the website says its in stock but we know how disorganized CC is) or order it for in-store pickup, or do you think the pickup process is long? Do they make you wait in that long service desk line or is there a separate area for internet pickups?[/quote]Newer stores have a dedicated desk for in-store pickup orders. Older stores tend not to have one, so you end up going to the CS desk. In the newer stores, the pick-up desk is right next to CS, so if it's not manned with someone, they'll send you over to the CS desk anyway.
Games, movies and music aren't orderable for in-store pickup, while most other items are. It should tell you on the item page if you can or can't do it for in-store pickup.