I've had the same thing happen to me with them mentioning I need to pre-order a game, because I'll
never find it if I don't pre-order. Mine was Guitar Hero: 80's, they were convinced that I wouldn't be able to find it at all. I'm like, do you know how many stores are within a small driving distance from me that are almost guaranteed to have this game?
But the worst was when I was buying a bunch of used games from somewhere. Now I'm a collector, so when I get games, I check that the disc is in perfect or very near perfect condition, the instructions are intact, and the rest of it is good as well. So I had a giant stack of games I wanted to look at, and I bring them up there. They must have thought WOW at first. But I have to check each one, so the guy gets annoyed the more I do this. You'd think he'd be stoked that I'm getting so much, but he's visibly not.
We go through a whole bunch of things, I ask if they have more copies of x game, he and the other guy say, "Maybe we do, maybe we don't" after I had refused to purchase a protection plan on the games, and told my friend to not do it either. I finally say, okay, fine you want me to get them somewhere else? At that point he gets super super mad, but he plays it calm, so he's just seething under the surface.
I forget what else happened, but I know that enough bad stuff happened just on that one transaction to make me never want to go to that store ever again.
On the upside the closest EB to me now has to be the NICEST store ever. They don't try to sell me crap, the guys (and supercute girl) in there actually know their stuff and will actually be straight with me if I ask them how a game is. Only pre-order they ever tried to sell me was Rock Band. Which was a smart move, because they knew what I liked, and that is the type of game that you absolutely need to pre-order because that $200 bundle isn't likely to just be laying out everywhere.