Craziest things you've heard from a Best Buy employee.

Chuplayer

Chuplayer

CAGiversary!
The PS3 overheats. lol wut. I thought the PS3 had rocket-powered windmills coming out of its ass.

Share some of yours.
 
"You can only use $3 of them" referring to Best Buy Bucks. It happened 3 times last year and each time I had to show the employee the rules that specifically said, $3 limit does NOT apply to video games. I hope they train the employees better this year regarding the game since I plan to send away at least 150 entries.
 
circuit city not best buy but i was told my two employess that the black wireless 360 controller would only work with the elite. i was buying the premium 360 and at the time they had the promotion where you got Fuzion Frenzy 2 and an extra controller for free. they sold out of the white controllers so i grabbed a black one. even though i kept telling them i'm 100% sure it works with any 360 they still questioned it and told me after the transaction that not to be mad at them when it didn't work.
 
[quote name='gothamcentral79']circuit city not best buy but i was told my two employess that the black wireless 360 controller would only work with the elite. i was buying the premium 360 and at the time they had the promotion where you got Fuzion Frenzy 2 and an extra controller for free. they sold out of the white controllers so i grabbed a black one. even though i kept telling them i'm 100% sure it works with any 360 they still questioned it and told me after the transaction that not to be mad at them when it didn't work.[/quote]


:rofl:

That the Wii plays HD movies lol.
 
Right around launch, an employee at a store here had a fifteen minute argument with one of my friends vehemently proclaiming that the Wii plays DVD's. My friend's a little overzealous and actually went back to the store with several printouts confirming that the Wii did not play DVD's, and the guy still wouldn't admit he was wrong.
 
one guy told me that transformers autobots ds was exactly the same game as transformers decepticons ds. He stated he was a video game expert and he goes to a special site that tells him these things. He swore that they were exactly the same, no difference except for the name. I told him he was wrong, I wanted to go back and prove it but I did not want them to think I was crazy. Another employee on another day swore up and down that he took all the games from the case and put them on the shelves and that he did not have picross ds ( he had no idea what I was talking about either), I walked over to the case and said how about this game he said again that he took all the games out already, I said but this is picross ds, so he opened the case and gave it to me. Mickey
 
[quote name='Chuplayer']The PS3 overheats. lol wut. I thought the PS3 had rocket-powered windmills coming out of its ass.

Share some of yours.[/quote]

They told me this at gamestop, and insisted that I buy the warranty, eventhough I did not buy the PS3 there.
 
One guy prior to the Wii launch said that "yeah, it seems pretty cool...but I hear you can only play it in pitch dark cause any light source will mess with the motion sensor"
 
Considering I spend in upwards of 10 thousand dollars a year there if they ever pulled any bullshit on me I'd just have the manager fire them. We're that close haha...
 
[quote name='electronicmaji']Considering I spend in upwards of 10 thousand dollars a year there if they ever pulled any bullshit on me I'd just have the manager fire them. We're that close haha...[/quote]

sir.. you are not a true cag, hahah

:bouncy:
 
My wife wanted an Ipod Nano and we saw they were $189.99 on the BB website. We went to the store to see if they were on sale there. Of course, they weren't. We were approached by a "product specialist" and the following ensued:

Knowitall: Any questions about our mp3 players?
Me: Yes. Your website has these for $189. Can you honor that price in store?
Knowitall: It is illegal to sell ipods for anything less than msrp.
Me: Check your site.
Knowitall pulls up website: See! They're $199.
Me: Add it to the cart.
Knowitall adds to cart: Hmmm, $189. That's only from the website, we have different pricing and don't honor those prices.
Me: So they are breaking the law by putting the Ipods on sale?
Knowitall: ...
Me: Let me log into my BB.com account and I'll order it for instore pickup.
Knowitall: We are sold out of that color.
Me bringing up instore pickup availability: Yes it is.
Knowitall: Please step away from the computer. These are for instore demonstration purposes only.
Me: Will you match Target's ad of a $20 giftcard with Ipod Nano purchase?
Knowitall: They are sold out too. Any other questions?
Me: How late is Target open?

We left and got her Ipod at Target and got the $20 giftcard as well. Thanks for making the decision easy Ms. Knowitall.
 
"Best Buy does will no longer carry camera tri-pods after this week." Come back 3 weeks later.... TRI-PODS are IN STOCK.

the magazine subscription also bugs me :|
 
Not sure if it's a Corporate thing or not but...

I always hear this when I'm in the store and it's been told to me when I bought my TV and my brother bought his.


BB: "Let me tell you about our protection plan"

Customer: "No thank you I don't want it"

BB: "Well (Insert product being bought) have a lot of returns and know defects that will be covered"

Customer : "So your telling me this is Crap and is going break "

BB: "No but they have issues like all Consumer electronics "

Customer: "I'll take my chances"

BB: "If you insist but we wont take it back after 30 days... It's your money"

I never fail to hear something like this when someone is buying a big item and I happen to be near by.
 
[quote name='jbroush99']
Knowitall: Please step away from the computer. These are for instore demonstration purposes only.[/quote]
Ah in-store kiosks. I love those things, and so does my savings account.
 
I bought PoP: Sands of Time the week of Christmas for 39.99 - $10 coupon (Price may vary, but you get the drift). Well, the day after Christmas, the game went on sale for 29.99 and I still had another $10 coupon (CAG deals baby). So, I went in to buy some other stuff anyways, so I figure I'd return it.

Service Desk Lady: Can I help you?

Me: Yes, I would like to pricematch this (still had it sealed, didn't open it). I bought it for $39.99 but I had a $10 off coupon. It is now on sale for 29.99.

Service Desk: *scans receipt* This is the amount you paid for it.

Me: I repeat myself.

Service Desk: We can't give you the $10 back, it was a coupon.

Me: I have another one, all I want is my $10.

Service Desk: This is the price you paid.

Me: OK, let's say I walk over there and purchase another one and hand you this coupon, what price would I pay with this $10 off coupon?

Service Desk: 19.99 I guess...

Me: I paid 29.99 which is $10 more than what you just said. Therefore, you owe me $10.

Service Desk: We can't honor a coupon you already...

Me: *cuts her off* Return it.

Service Desk: Why do you want to return it?

Me: Just return it, I don't want it anymore.

Service Desk: Gives me back my money.

Me: I walk right over to the rack, pick up the same game, go to a regular register and ring it up with the coupon. Paid $19.99 :roll:.
 
i asked a best buy employee to check the back for a game their store locator said they had that wasn't on the floor. he informed me they didn't keep anything in the back. i asked him to please just look, and he comes back a second later with the game. when i asked him where he found it he said 'oh, a box in the back'
 
[quote name='jbroush99']My wife wanted an Ipod Nano and we saw they were $189.99 on the BB website. We went to the store to see if they were on sale there. Of course, they weren't. We were approached by a "product specialist" and the following ensued:

Knowitall: Any questions about our mp3 players?
Me: Yes. Your website has these for $189. Can you honor that price in store?
Knowitall: It is illegal to sell ipods for anything less than msrp.
Me: Check your site.
Knowitall pulls up website: See! They're $199.
Me: Add it to the cart.
Knowitall adds to cart: Hmmm, $189. That's only from the website, we have different pricing and don't honor those prices.
Me: So they are breaking the law by putting the Ipods on sale?
Knowitall: ...
Me: Let me log into my BB.com account and I'll order it for instore pickup.
Knowitall: We are sold out of that color.
Me bringing up instore pickup availability: Yes it is.
Knowitall: Please step away from the computer. These are for instore demonstration purposes only.
Me: Will you match Target's ad of a $20 giftcard with Ipod Nano purchase?
Knowitall: They are sold out too. Any other questions?
Me: How late is Target open?

We left and got her Ipod at Target and got the $20 giftcard as well. Thanks for making the decision easy Ms. Knowitall.[/quote]

wow, sounds like a complete ass
 
I find this thread halarious, seeing as I am a Best Buy Employee.

As for the deal about the IPOD, we can't honor the price in our store if the deal on our website is a "website only offer". Him telling you to back away from the computer because it is a "demonstration area/station(whatver)" is bullshit.

As for the we don't keep games in the back, that is bullshit as well. We keep our overstock in the back, if it says something is in on our computer, it is one of two things: 1) Lost on our shelf(hidden behind something else) or 2) Our inventory guys marked how many we got wrong.

Those magazine subsriptions you hate, our checkout lane people have to pitch or they get in trouble, try to not get mad at them. As for the replacement or service plan, we also have to pitch that for you. All electronics do have problems, but to threaten with the well we arn't going to take it back in 30 days is horse shit.

Keep these coming though, they are funny as hell.
 
"The price isn't what it rings up for, it's what is on the price tag."


I got this line from a manager after trying to get World of Warcraft Atlas last year for a penny. Bastards kept trying to pull a fast one, saying it's a price mistake and insisting it was something else, something higher in price. I gave up after constantly shooting down their "correct prices", all of which were items with different names or skus.

The funny part is that I came in 2 weeks later and bought it with no problem.
 
I was working for a local electronics store at the time and, of course, we went in to check prices...anyways. I was checking the price and gift card offer going on a 42" Toshiba plasma. A jackass comes out of nowhere in a big blue shirt saying "whoa, whoa big guy. Step away from the plasma." I thought I was busted, being a competitor and all, but that wasn't the case at all. He went into a lengthy speech about how I need to go lcd because plasmas are built to last less than 5 years at a time XD and must be refilled every 5 years XD XD XD Yes, apparently Toshiba PLASMA CRTS LMAO are useless. LCDs are made to last 30 years. I nodded my head, bit my tongue (to supress laughter) and had a great story to tell at work the next day.
 
[quote name='Shepdawg25']I find this thread halarious, seeing as I am a Best Buy Employee.

As for the deal about the IPOD, we can't honor the price in our store if the deal on our website is a "website only offer". Him telling you to back away from the computer because it is a "demonstration area/station(whatver)" is bullshit.

As for the we don't keep games in the back, that is bullshit as well. We keep our overstock in the back, if it says something is in on our computer, it is one of two things: 1) Lost on our shelf(hidden behind something else) or 2) Our inventory guys marked how many we got wrong.

Those magazine subsriptions you hate, our checkout lane people have to pitch or they get in trouble, try to not get mad at them. As for the replacement or service plan, we also have to pitch that for you. All electronics do have problems, but to threaten with the well we arn't going to take it back in 30 days is horse shit.

Keep these coming though, they are funny as hell.[/quote]

Wow, we may have found the anti-ebman2001 here.
 
I sometimes wonder if as inaccurate and inept and inflexible as many of Best Buy employees seem in the gaming section, they don't concoct these ridiculous claims in the break room to torment the 'hardcore' types that wander into their conversation range with.

You know you're right, they know you're right, but they just like watching you get flustered over an ultimately trivial point.

Personally, I can't remember any outrageous claims off the top o' my head right now, but I do remember getting some real whiplash-inducing rhetoric when the Kyle Gass type was trying to explain to me how the website can show an item as "In Stock" while it's not in the store. Turns out he probably just didn't want to run to the back for the shopping cart full of the game I was looking for.

I also remember a couple other creeps (the balding and widening kind, not the spiky-haired, shiteating grin choads) not-so-subtly gloating when telling me the afternoon after the 360 launch how they let at least one hundred people beyond the cutoff point stay in line in a borderline-freezing drizzle all night...for nothing.* I got my system at the GameStop across the street hours earlier, but I still wanted to clock them on principle and for general nerd smugness.

*--They knew everyone stayed because people were there overnight stocking shelves and the manager could've put so many out of their misery at any time, but he/she didn't.
 
A few years back I went w/ my parents to purchase a PC at Best Buy. We found the model we wanted and got a monitor and printer. The sales rep put the boxes on one of their little 4 wheelers and took it up to the customer service counter because they were getting a BB card to get some 90 days same as cash promo.

While we were waiting, the sales rep came back and put a bunch of cables and ink on the 4 wheeler with the big boxes.

Me: Whoa, we don't need all that extra stuff, just the hardware, I've got plenty of cables.
Rep: Well, you'll need these cables...you may not have the right ones.
Me: (looking at cables) - why do they need a USB Cable, a parallel cable and monitor cable? I'm covered.
Rep: This printer has a scanner add on, and they'll need both cables, the parallel to print from, and the USB to scan from - parallel is not bi-directional.
Me: Horseshit, put it back. And the monitor cable and ink as well.
Rep: They need a monitor cable, and without the gold plated connectors if they have a phone in the room it may cause interference. And your printer only comes with enough ink to test the alignment, they're not full cartridges.
Me: The monitor on display has the cable attached to it, you can only use one at a time. And we don't need ink, my mom is blind and they print in braille anyways (by now I couldn't help but be a dick). So thanks for the help, but put the stuff back.
 
Dude, we're outta penny guides - what are you still doing here?

(I was looking at the guides near closing hours a Saturday a couple weeks back.)
 
[quote name='eshbums']A few years back I went w/ my parents to purchase a PC at Best Buy. We found the model we wanted and got a monitor and printer. The sales rep put the boxes on one of their little 4 wheelers and took it up to the customer service counter because they were getting a BB card to get some 90 days same as cash promo.

While we were waiting, the sales rep came back and put a bunch of cables and ink on the 4 wheeler with the big boxes.

Me: Whoa, we don't need all that extra stuff, just the hardware, I've got plenty of cables.
Rep: Well, you'll need these cables...you may not have the right ones.
Me: (looking at cables) - why do they need a USB Cable, a parallel cable and monitor cable? I'm covered.
Rep: This printer has a scanner add on, and they'll need both cables, the parallel to print from, and the USB to scan from - parallel is not bi-directional.
Me: Horseshit, put it back. And the monitor cable and ink as well.
Rep: They need a monitor cable, and without the gold plated connectors if they have a phone in the room it may cause interference. And your printer only comes with enough ink to test the alignment, they're not full cartridges.
Me: The monitor on display has the cable attached to it, you can only use one at a time. And we don't need ink, my mom is blind and they print in braille anyways (by now I couldn't help but be a dick). So thanks for the help, but put the stuff back.[/QUOTE]

oh lord, reminds me of my time at Radio Shack...where GOLD plated is the best :|

They probably make SPIFF's off the accessories. The more they add on, the more they make in bonuses.
 
[quote name='ITDEFX']oh lord, reminds me of my time at Radio Shack...where GOLD plated is the best :|

They probably make SPIFF's off the accessories. The more they add on, the more they make in bonuses.[/quote]

Wrong. Gold plated is the best but it's also unnecessary and the improvements are minimal usually. However, they don't get paid by how many accessories are added on.
 
Not a best buy story, but I worked a Circuit City for about a month last year and when they were "training" me on the cables they told me to push all the Monster shit cables and that the cheaper cables in other stores (for 1/10th of the price) were crap and you'd be "getting a $10 picture" from the cheap cables.... such BS... I hated it there so much.
 
i was at best buy yesterday trying to get the shadow run guide

me: hand overs shadow run guide to employee
her: (scans guide) rings up a penny
her: sorry these are not in the system, i cant sell it to you
me: what do you mean they are not in the system
her: a price didnt come up for it and i cant sell you the guide
me: wtf it rang up a penny, how can it not me in the system if it rang up a penny
 
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