CSR: Hi, my name is CSR. How may I help you?
Me: Hi, I was trying to apply the
promotional code EMCNBHJ256 on my order, which it
should work for, but it isn't applying correctly
Me: The code is good for $12 off Video
Game preorders of $49.99 and more
Me: I have in my cart a video game
preorder for $49.99 and it isn't applying, even though the
code is still active
CSR: I'd be happy to help you with that. May I
please have a moment to look into this for you?
Me: okay
CSR: Thank you for waiting. I apologize but the promo
code cannot be applied to item # N82E16879558019.
Me: Why not?
Me: It's a Video Game preorder $49.99+
Me: That was the only limitation of the
promo code
CSR: I apologize for this but we do not know the
reason why the promo code cannot be applied to this
item.
Me: Can you adjust the price for me if I
order it since it SHOULD apply to the order, but
forwhatever reason isn't?
CSR: We do feel sorry about this but this promo code
can be applied to many items but not the item #
N82E16879558019. In this case, we cannot adjust the
price for price match.
Me: But it should apply to that item
Me: You yourself said you don't know why
it doesn't
Me: The promo code is for video game
preorders $49.99 and more, this is a video game preorder
for $49.99
CSR: May I please have a moment to look into this for
you?
Me: Okay
CSR: Thank you for waiting. May I know where you get
the information that this promo code can be applied to all
video card over $49.99?
Me: email
CSR: Thank you. Would you please forward it to my
email *email* so I can check for you?
Me: Here is the actual page:
http://promotions.newegg.com/NEemail/Aug-0-
2012/48hoursale21/index-landing.html?nm_mc=EMCIGNEFL082112&cm_mmc=EMC-IGNEFL082112-_-EMC-
082112-Index-_-E0-_-Game#Game
Me: After clicking the link in my email
Me: *Not valid on open box and
refurbished items, my item is new. As far as I can tell
that's the only real restriction
CSR: Thank you. One moment please...
CSR: Thank you for waiting. I apologize for this
trouble. There might be some problem for this promo code
with this item. In this case, we would like to issue you
$12 credit to honor the discount after your order is
shipped out. Is this acceptable?
Me: That would be fine
CSR: Thank you. Please send an email to
*email* with your new sales order
number after it is shipped out. I will be happy to issue
$12 credit to honor the discount for you. Once the credit
is submitted, it will take 3-5 business days for the funds
to become available.
CSR: Is there anything else I can help you with today?
Me: I just placed the new order I can give
it to you now so you can add it to my account notes
Me: Order #: XXXXXX
CSR: Sure. I have left note under your account.