DEAD - 20% off Games and DVDs at DeepDiscountDVD

You can contact a lot of people about this. It's illegal for them to charge you MORE than you authorized. You can really cause a great deal of trouble for them. A class action wouldnt be out of the ordinary in a case like this. They have every right to A)Cancel an order or B) raise the price and give you the option to cancel

What they cant do is ship the order and then tell you that they are gonna charge you more.
 
I'm gonna shoot them another email. After that, I'm just gonna try to enjoy my Simpsons Season 4 DVD.

[EDIT] I go to send another email and I see that I got an email from them telling me I got the discount. However, I check the order status thing for my order and it still indicates that I got charged full price. Am I getting BSed here or did they actually fix the charges?
 
Another phone call with DDD proved to be futile.

They claim that their record of my order shows absolutely nothing about any sale prices. It's really horrible, the way they're treating me as some sort of liar, when they're the liars: At first they act as though they have no idea what I'm talking about with this sale -- then they admit to it and give me different excuses to try to cover this so they won't have to give me the sale prices.

I think the only reason why they can't get off so easily with me is because they already shipped out my items and charged my card, so they can't claim that there's no record of my order, as they've already done to many people. This, even after their vice president has claimed at DVD Talk that the company would honor all orders that went through with the discount codes. The customer service rep I talled with brushed off that VP statement by saying that the higher-ups later sent out an internal memo telling them to erase the discounts from all such orders.

Later, I was told that only orders placed on June 10 with the discount code applied were to be honored. That seems a completely arbitrary thing to do, especially because the customer service rep could give no reason for that decision. It's almost as though it was a desperate last-second manuever to hang up on me. What makes this even sillier is that I ordered on June 8, having myself stumbled upon this code without any knowledge of it being posted at deals sites or anything of the sort. Now, I've heard of people being too late for sales, but they're punishing me for being too early for their capricious stipulation.

I see that a couple of you have made some very true points regarding the legalities of my situation and what I ought to do. I had actually considered some of these points, but ultimately, this is my first problem with DDD after good business with them for a long time. I'd like to get through this as cleanly as possible without resorting to any severe threats, no matter how legally correct I may be on this ground.

EDIT: A third call has gotten me through to someone much more courteous, although mostly just as powerless to help me out. In the end though, I've been told that I will most likely be given the discount as long as I can show concrete proof of the sale prices. It's strange that they would say this because I've already sent in an e-mail attachment of the HTML file I saved, which was later rejected. But it certainly doesn't hurt to try again. This time I'm faxing in printouts of my final order page and my order status page at the DDD website which still shows the sale price on the total. This nightmare may be at an end soon...
 
what the fuck? i just got this email today... keep in mind i made no request for my order to be cancelled! this is bullshit dude

-----------


The order for the item(s) listed below has been canceled for one of the
following reasons:

The order was canceled per your request.

This item has been discontinued.

If you have any questions regarding your order, please e-mail our customer
service department at: [email protected]

We look forward to your next visit at http://www.deepdiscountdvd.com


Order Number: XXXXXXXXXX Date: 6/16/04

Bill to : XXXXXXX
XXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX

Item # Description Quantity Cancelled
BVD014378 DVD : SWINGERS 1.00
BVD024022 DVD : ROYAL TENENBAUMS (CRITERION), THE 1.00
COL003826 DVD : GO 1.00
FXD021917 DVD : SIMPSONS COMPLETE 4TH SEASON 1.00
HBD098852 DVD : CURB YOUR ENTHUSIASM-2ND COMPLETE 1.00
NLD004927 DVD : DROP DEAD GORGEOUS 1.00
PRD087766 DVD : RENO 911-1ST COMPLETE SEASON 1.00
PRD335767 DVD : SLIDING DOORS 1.00


--
This message has been scanned for viruses and
dangerous content by MailScanner at Infinity Resources, and is
believed to be clean.
 
* UPDATE

i called their customer service line and they said my order was cancelled because i did not verify my shipping address. they said if your order is over $100, and going to a different address than your billing address, you need to verify it within 72 hours or something. they never notified me and i never saw any mention of that on their site, but maybe i didn't look hard enough...

anyways, it all got straightened out and they are going to honor my order and they resubmitted it. we'll see if everything goes over smoothly... for some reason i have visions of NOT getting 20% off, or getting charged twice for the same order, or something going wrong...
 
My order went through fine. I went online and checked that status, and it said I was charged $100, but my total was $80. I called, and she said it was a hold bla bla bla. I just checked AMX and they only charged me $80. My order went through fine. woo hoo
 
HEY! For those peoples who miss out the 20% off Sale last time and here's your 2nd change 100% your order go thru. this time.

Start June 18 - June 25 DDD offer 20% off all dvd's already released and Instock items (Pre-order if possible)

COUPON CODE: SUMMERSALE Expires June 25, 2004!

HOPE THIS HELP !! :)
 
Yeah if they gave you a hard time just return everything (make them pay the shipping or return to sender) and buy it again...
 
[quote name='jshorr']Yeah if they gave you a hard time just return everything (make them pay the shipping or return to sender) and buy it again...[/quote]

Since I've already received my package, which is just sitting here unopened, I may as well try to convince them to give me the discount because having me return the shipment, re-order, and receive the items again is just a waste of time and money to them, too. I think it'd be really ridiculous and unreasonable for them to refuse me now that they have an actual sale going on... I'm just going to keep trying until I find a CSR who can actually help me out.
 
Good news. DDD finally gave in and will give me the sale prices... Now if you'll excuse me, I've got 33 new titles waiting for me in that unopened box...
 
Good to hear. They would be so stupid to make you return everything, just to have you buy it back. Especially since shipping is on them...

[quote name='rapsodist']Good news. DDD finally gave in and will give me the sale prices... Now if you'll excuse me, I've got 33 new titles waiting for me in that unopened box...[/quote]
 
Okay, I was charged the discounted price, which is great cause now I can mock my friends with the best price for Simpsons Season 4 (even though I had to wait like a week to get it). Must use this new sale, beacuse their prices are normally horrible...
 
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