Looks like they're going to do a "redo" for anyone that couldn't order an item, for backordered movies:
[quote name='From Criterion email']Wow! That was a crazy twenty-four hours.
We were so excited for our Valentine’s Day sale, which was supposed to be a chance to show off the new My Criterion features of our website. But as soon as the sale began, we knew we had a problem. With the initial flood of traffic, the site ground to a virtual halt, and our developers spent the day disabling many of the new features in order to speed up the site. The performance improved but still isn’t where we’d like it to be when there are many people using the site at the same time.
We know this has been a frustrating experience for many of you, so please know we take our customer service very seriously and will respond to all of your e-mail questions. Our customer support team is typing away as you are reading this, so hang in there! Also, a big thank-you to the people who wrote in to say they had a positive experience during the sale. Your kind words mean a lot!
If there was something you wanted but you were unable to get your order through before our stock ran out, now’s your chance. We’ve set up a promo code that will allow you to backorder any title that went out of stock before the sale ended, and we'll honor the sale price. No need to rush to the site; the code will be active until 5 p.m. Eastern Standard Time, Thursday, February 16. Quantities are limited to one copy of each title/edition per customer. Please note that we cannot combine these backorders with previously placed orders.
Just enter the promotional code REDO on your shopping cart page at Criterion.com to apply the discount. Please bear in mind that the discount is only for backordered items (you will see a “Temporarily out of stock” message when adding them to your shopping cart). Please note it will take a few weeks for these items to be back in stock.
Thanks again for your patience and support!
The Criterion Collection
* Please note: we ship our Blu-rays and DVDs only within the United States and to English-speaking Canada.[/quote]