(DEAD-READ) Donkey Konga (GC) $27 preorder after coupon at MediaPlay.com

With so many calls and emails to Mediaplay, of course they were going to catch on to their mistake and change it to only the Bongos. People should have let it go and waited 'till DK shipped.
 
[quote name='Johnny Postman']With so many calls and emails to Mediaplay, of course they were going to catch on to their mistake and change it to only the Bongos. People should have let it go and waited 'till DK shipped.[/quote]

Agreed. Why would they list just the bongos and not the game too. They probably just now realized that they were selling the combo too cheap and instead of admitting to their mistake, they are saying it is the drums only. I'm hanging on to my order and see what happens.
 
What's weird is that Mr. McClure's email says that the deal is for bongos only, but their web page lists the product as "game." You'd think they list it as "accessory" or something.
 
Dam dude, what a pain in the cheapASS!

I just called and cancelled mine as well. They better get their act together. This can only cause a loss of customer base.

I'll just have to be one of the people who leaves work early on the day it comes out and take the subway to Bestbuy and spend 80 on two controllers and the game. Will Multimedia will get a bunch in and overprice them?? I wonder....
 
I'm not cancelling my order, that's for damn sure. They're saying it's bongos only now, but the product page says "Game" and the shopping cart still says "Bongos / Game." If they don't send me the Bongos and Game as originally advertised and as on my invoice, I will raise absolute hell with their management. If they don't send me what I ordered, I plan to get some sort of compensation for their incompetence.
 
AHHH this sucks.

I am not sure if I should cancel or not. I do not want a set of bongos and no game.

If it seems too good to be true , its probably is.
 
Good luck. I'm not trying to be a jerk, I've just had bad experiences with Media Play.

They had 'The Abyss' director's cut (VHS in plastic case, this was before DVD came out) in their paper for seven bucks or something. When we got there they said that was for the regular one in the cardboard package, even though the ad clearly showed the deluxe (different packaging entirely, you could read "director's cut" in the picture). They simply said that the ad had the wrong picture and they weren't obliged to honor it.

I don't expect them to honor these orders. Customer Service is not something they care about at Media Play.
 
[quote name='abilyk']I'm not cancelling my order, that's for damn sure. They're saying it's bongos only now, but the product page says "Game" and the shopping cart still says "Bongos / Game." If they don't send me the Bongos and Game as originally advertised and as on my invoice, I will raise absolute hell with their management. If they don't send me what I ordered, I plan to get some sort of compensation for their incompetence.[/quote]

Amen to that!

I still don't think they know WHAT the hell there getting.
 
Game is no longer listed in MediaPlay's seach engine.
If you use the direct product link, it can't be added to your shopping cart.
 
[quote name='CheapyD']Game is no longer listed in MediaPlay's seach engine.
If you use the direct product link, it can't be added to your shopping cart.[/quote]

Surely we'll all be cancelled now.

:(
 
yeah... I just checked my order number.. the item has been changed in my order to Donkey Konga (bongos only)..
 
deal officially dead. Just recieved an edited order confirmation....

Amount Ordered Shipped BackOrd Price Title
------------------------------------------------------------------------------
0.00 1 0 1 29.99 DONKEY KONG (BONGOS ONLY)

Called and cancelled....no sense even holding out for this one guys. And I asked about complimentary gift coupons for our trouble and got a flat no. Looks like this company has shit us once too many times...I refuse to order anything else from them.
 
[quote name='punqsux'][quote name='Cmosfm']I refuse to order anything else from them.[/quote]

...until another deal comes along

^^[/quote]

*sigh*

yeah. We gotta luck out sometime!
 
I plan on holding on to my original order form and making a fuss. I'd imagine if we had a couple of hundred CAGs bothering them and calling the BBB, etc., they would have to do something. No company just doesn't respond to hundreds of customers reporting them to the BBB. They will respond in some fashion.
 
[quote name='MorPhiend']I plan on holding on to my original order form and making a fuss. I'd imagine if we had a couple of hundred CAGs bothering them and calling the BBB, etc., they would have to do something. No company just doesn't respond to hundreds of customers reporting them to the BBB. They will respond in some fashion.[/quote]

thats they way you do it. they cant modify your order after you placed it. if they cancel it, thats one thing, but shipping you something other than what you agreed upon is pretty illegal
 
Everyone, please just stick it out. That's why corporations do this is because people let them. If enough people stand up to them, they can't push us around.
 
Damn Media Play, sorry about this guys.

Also, how do I cancel my order? I don't really feel like waiting this out either.
 
Has anybody emailed customer service after these updates? Saying something to the effect of "I preoredered DK with Bongos, not the bongos. If you do not plan to ship this out, then it can be considered false advertising"?
 
I'm with you guys on this. I'll stick it out and push for what I ordered. Of course they'll just cancel it. But it will be painless none the less.
 
[quote name='MorPhiend']Everyone, please just stick it out. That's why corporations do this is because people let them. If enough people stand up to them, they can't push us around.[/quote]

Well put! I'm with you, I'm going to talk to some CSR's manager's manager's manager if I have to, and I will put in a complaint with the BBB if this turns sour.
 
I sent an e-mail letting them know they can't just change my order after I placed it and Matt sent me a reply cancelling my order. They lost my business. :x
 
When I checked my order status, there are 3 steps:

Order being processed
Order preparing for shipment
Order has shipped

The arrow is pointing to the step that says my item has been shipped! :shock: So something's obviously wrong there. I only got a confirmation email that says the bongos + game, so I'm waiting to see if I get a changed letter.
 
If they start changing orders then we should all definately pool together and contact the BBB, let's put some pressure on mediaplay.
 
I find it really funny when people are like "I'm not going to order from this site again if the don't honor the mistake!" Well, I'm pretty sure they don't want you as a customer if you're costing them money.

Also, price mistakes aren't illegal. Read their Terms of Service.
 
[quote name='GameDude']I find it really funny when people are like "I'm not going to order from this site again if the don't honor the mistake!" Well, I'm pretty sure they don't want you as a customer if you're costing them money.

Also, price mistakes aren't illegal. Read their Terms of Service.[/quote]

Price mistakes aren't illegal, but switching an order is. On my order confirmation it clearly says "bongos/game" , not "bongos only"
 
[quote name='jimbodan'][quote name='GameDude']I find it really funny when people are like "I'm not going to order from this site again if the don't honor the mistake!" Well, I'm pretty sure they don't want you as a customer if you're costing them money.

Also, price mistakes aren't illegal. Read their Terms of Service.[/quote]

Price mistakes aren't illegal, but switching an order is. On my order confirmation it clearly says "bongos/game" , not "bongos only"[/quote]

They'll probably cancel it then. I remember they did something like that with FF: CC, but they send a $5 gift card thing in the email for the mistake, so who knows.
 
Ahhh...I don't have my confirmation email anymore! Without the Confirmation Number, I'm pretty sure I'm screwed...looks like I'm waiting this one out, too.
 
[quote name='Cmosfm']Am I the only person who got a SECOND confirmation changed from Bongos / Game to Bongos Only?[/quote]

No, I got one as well, as did a few other people I know.
 
[quote name='GameDude'][quote name='jimbodan'][quote name='GameDude']I find it really funny when people are like "I'm not going to order from this site again if the don't honor the mistake!" Well, I'm pretty sure they don't want you as a customer if you're costing them money.

Also, price mistakes aren't illegal. Read their Terms of Service.[/quote]

Price mistakes aren't illegal, but switching an order is. On my order confirmation it clearly says "bongos/game" , not "bongos only"[/quote]

They'll probably cancel it then. I remember they did something like that with FF: CC, but they send a $5 gift card thing in the email for the mistake, so who knows.[/quote]


Yeah, thats what I'm afraid of, I figure my best bet is to say nothing until after they ship it out, so they won't cancel, then complain about my order being switched.


EDIT: What would you guys recomend if they send me a new confirmation switching the wording to bongos only? Which I imagine they will. I have a print-out of the original and the original e-mails. I imagine if I say anything about the switch, they will cancel, but if I don't I'm afraid they will say they changed it and notified me. But I'm thinking that sounds REALLY close to bait and switch?
 
I'm sooooooooooo down for waiting this one out.

I just received an email from them today, saying that my order was now "processing". The interesting thing is, it still lists my order as Bongos/Game.

Maybe if I just stay mum about it I might just get away with it. :wink:
 
If they ship only the Bango, then it would be a bait and switch which is illegal. However, if they just cancel your order, there is nothing you can do about it.
 
I agree, I'm not cancelling just yet. So what's the order of events?

  • 1.) Media Play says game is $30, people confirm it to be bongos inc.

    2.) Media Play changes it to bongos only.

    3.) Media Play takes the entire game off their site.

    4.) Our orders...?
So who got cancelled, and who got another email saying "Bongos Only"?
 
The order of events is even more confusing than that.

1) Media Play lists game at $29.99. Upon purchase, confirmation reads "Bongos/Game"

2) People call CSR and are told it's just the game.

3) People are emailed by CSR and told that previous misinformation was wrong, that it is, in fact, the game and the bongos.

4) People are emailed again with the supposed "FINAL" answer of: it's just the bongos. This is reflected on our re-confirmation emails (at least it is on mine).

5) Presently...who knows. As far as I see it, if we stick with our orders, we're just getting the bongos. I'm not sure how much of an effect a mass entreaty to the BBB will have, but it's worth a try.

And to answer your last question: Yes, I received an email that changed it to "Bongos only" as well.
 
In your invoice email there's a link that lets you check the status of your order. Each time you visit that link, mediaplay emails you a "Your www.mediaplay.com order inquiry" email. Is this the email you guys are receiving?
 
[quote name='abilyk']In your invoice email there's a link that lets you check the status of your order. Each time you visit that link, mediaplay emails you a "Your www.mediaplay.com order inquiry" email. Is this the email you guys are receiving?[/quote]

Yeah. That's the one.
 
Everyone should take the time to file a complaint to the Better Business Bureau I just did it, it only took a few mintues. Here's the link http://complaints.bbb.org/SelectComplaintLinkFrameSet.asp
When it asks for the name of the company use:
Musicland Group

Musicland Group
10400 Yellow Circle Dr
Hopkins, MN 55343
(952) 931-8100

They are the owners of Sam Goody, Media Play, and Suncoast.
Here is what my complaint looks like, use it as a tool to write your own, don't copy mine word for word as it may look bad, also I just remembered thanks to Zoltek99 everyone should mention that CSR's were contacted and confirmed that it was the game and bongos.

Filed on : August 26 2004

Filed by :
Chris

Filed against :
Musicland Group
10400 Yellow Circle Dr
Hopkins MN 55343-9134

Complaint Description:
I ordered online through Musicland Group's web-site, www.mediaplay.com a video game and bongo(type of controller) as listed in my receipt that is dated 8/24/04: Donkey Kong: Bongos / Game NINT95059CUBE 1 PreOrd* Game $29.99 $29.99 Subtotal 1 US$29.99 Discount (10off25 - 10.00 %) ($3.00) US Domestic Mail (may include handling) $2.27 Backorder - Total Price US$29.26 I have since received a new e-mail stating that my ordered has now been changed without my permission to something that is less then what I ordered originally and they are now trying to charge me the same price for just one of the items, a controller no game. As shown in this e-mail here dated 8-26-04: We received your initial order confirmation 237190852131a9 on Tuesday August 24, 2004 at 07:10PM for the following items.... 29.99 DONKEY KONG (BONGOS ONLY) I think that is a wrong for a company like this to deceive me as a customer into ordering one thing after the transaction was complete, and then later being told no I can't have that exact item but here is something else instead. I believe this could even be a bait a switch method, although I'm not sure 100% of the law(s).

Your Desired Resolution:
I would like for the business to honor the original transaction that took place on 8-24-04, and not the changed order that took place without my permission to something that is of lesser value.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.
 
Not for nothing, but we can all just wait it out. Worst case scenario is they send just the bongos. In which case we dont contact them, we call the credit card company to stop payment until the order is fulfilled. Just a thought
 
Bah! They just switched me over to bongos only. fuck SamGoody.

I'd like to be able to hold out and through a fit, but in the end I just want the damn thing when it comes out. Remember when we couldn't believe Nintendo only wanted $49.99 for both the bongos and the game? Looks like I might cancel and just wait to see what kind of deal Fry's will offer...

On the other hand, if enough folks go through the BBB we might get the original deal (although my magic 8-ball says fat f-ing chance)...we shall see.
 
Hmm, that's a good entry. I was just thinking, would the complaint have more impact to the company if you were buying the game as a gif to somebody?

You expect the person to recieve Konga and Bongos, but they only recieve the bongos...I dunno, just seems that it would have some impact.
 
I just checked and the latest e-mail confirmation they sent me today still says Bongos/Game. I guess I'll just hang on until it ships, if they cancel I can't really do anything, but if they send just the bongos, then I figure I have a good case.

To whoever wrote to the BBB please keep us updated on how that goes. I was debating on filing a complaint, but I think it's probably best to wait, so mediaplay won't cancel my order.

EDIT: also whats the best way to save this info? I know Daphatty was talking about saving it as a pdf, but there is no way in hell I'm paying for a full version of that. So is just printing out the e-mail and saving the original e-mails good enough?
 
Their Email:

Dear XXXXXXX,

We would like to take this opportunity to thank you for your order recently placed with MediaPlay.com.

In response to your inquiry, at this time we have discovered that the item listed was actually for just the bongos, not the game as well. Due to this error we have canceled your order.. Please note, no charges have been assessed for this order.

We apologize for any inconvenience.

Sincerely,
Matt McClure
MediaPlay.com
Customer Service

My Reply:

Matt,

Though you are well within your rights as a company to do that, I'd advise against it.

I run a business whose strength lies in its customer service practices. We often make mistakes that inconvenience our customers. What separates us from our competition is our willingness to admit our error and pay the consequences. By doing that, we prevent our valued customers from taking their business, and money elsewhere. We never let a customer leave without offering every possible resolution. Our accounting department has estimates that losing a loyal customer costs us $5000 a year in potential sales. The last thing we want are those dollars ending up in the tills of our competition. We'd never hand a customer back their money and say, "No thanks, you really aren't worth taking a small loss to keep your business."

I'm sorry, but if that's what you do to me, I will never return to your website or store locations. I will not spend one more dollar in your stores. I will make every effort to steer all my business contacts, personal friends, and fellow gamers away from your company. I will express my dissatisfaction to anyone willing to listen.

What kind of monetary amount will this poor customer service cost you? We'll never know. But is it worth it? Even for just the $40 you are trying to save.

Perhaps now is a good time to reflect upon your corporation's service initiatives, while you still have customers to service.

Maybe this experience will help you in learning a valuable lesson on the road to superior customer service.

Sincerely,

XXXXXXX
 
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