Does anyone have any updates on this? I finally got an email through to them after a week, and this was there first reply:
We would like to take this opportunity to thank you for your order
recently placed with SamGoody.com.
In response to your inquiry, our system shows that this order has
expired. Please note, orders only remain active within our system for a
period of 30 days. After this length of time, they automatically
expire. If you still wish to receive these items, we ask that you
resubmit your order.
Please note, we are not aware of any problems with our email address.
We apologize for any inconvenience.
Sincerely,
Kristen Courant
SamGoody.com
Customer Service
So after I chewed them out some more (since they KNEW that their email address was working, according to another CAG here), this was their second reply:
We would like to take this opportunity to thank you for your order
recently placed with SamGoody.com.
We do apologize for any inconvenience this may have caused. At this time
we ask that you visit our website and click on our "Terms and Services"
for further information on our policies.
Please let us know if there is anything else that we can do for you.
Sincerely,
Madgeta Francis
SamGoody.com
Customer Service
Gotta love those generic messages. SamGoody now ranks up there with Best Buy for me.