So, I probably deserve this headache since I knew what genuine shit this company was, but apparently Digital River thinks it's ok to ship pre-orders which were cancelled.
A few months back, I was looking at the Mega Man 25th Anniversary statue and was contemplating on pre-ordering it. One thing that kept me from ordering it was the fact that Capcom's online store was run Digital River. I knew of their shady business practices regarding the Ni No Kuni WE and the fiasco with the Square Enix store... but a company couldn't seriously up that many times, can they? So I went ahead and pre-order it and figured I could cancel it later.
Well, last week, I decided to cancel my pre-order, fired them an email, and received a response on the 5th that my order was cancelled. Yesterday (the 11th), I receive a series of emails... one saying my order had shipped, one saying they couldn't cancel my order because my order had already shipped, and another saying they issued an RMA so I could return the item (at my expense, of course).
I'm pretty ing furious right now. I know for a fact (and saved screen caps) that when they sent me the email saying my "order couldn't be cancelled because it had shipped" is complete and utter horseshit, because UPS tracking showed that my package had not yet been picked up and they could have easily told someone to pick up that package.
I am simply amazed at how this company can be so ing inept.
A few months back, I was looking at the Mega Man 25th Anniversary statue and was contemplating on pre-ordering it. One thing that kept me from ordering it was the fact that Capcom's online store was run Digital River. I knew of their shady business practices regarding the Ni No Kuni WE and the fiasco with the Square Enix store... but a company couldn't seriously up that many times, can they? So I went ahead and pre-order it and figured I could cancel it later.
Well, last week, I decided to cancel my pre-order, fired them an email, and received a response on the 5th that my order was cancelled. Yesterday (the 11th), I receive a series of emails... one saying my order had shipped, one saying they couldn't cancel my order because my order had already shipped, and another saying they issued an RMA so I could return the item (at my expense, of course).
I'm pretty ing furious right now. I know for a fact (and saved screen caps) that when they sent me the email saying my "order couldn't be cancelled because it had shipped" is complete and utter horseshit, because UPS tracking showed that my package had not yet been picked up and they could have easily told someone to pick up that package.
I am simply amazed at how this company can be so ing inept.