arsenalfox
CAGiversary!
This isn't the first time having issues with sears on purchasing products they advertise, but is definately the last! Due to thier Illegal activities!
I followed the sales and as soon as the sales went online I made purchases, verified in-store stock, recieved confirmation with my payment pending until the stores opened in the morning. I then recieved an email from Sears telling me that the order has been cancelled due to product not being in stock. at which point they also charged my credit card for the product that they do not have! I then researched a Sears location that also supposedly had the product in stock and contacted the Sears customer service to ask for my order to be transfer to that store. They told me they could not do that. So I told them I wanted my money back. they told me that being it was done online for a store purchase I would have to go to the store. Then I was told that what I paid was a service fee, for the service they did NOT provide, and I was not going to get my money back. I repeatedly asked to talk to a supervisor with no avail, supposedly busy on another call. I left my number for them to call me back (never happened, now 14 hours later). I went to the store and tried to, which told me that because I payed online they could not give me a refund, they called customer service that said that they would start processing me a refund in 3-5 days, for the money that they took (stole) from me for products and services that they didn't provide. I then went home and called thier e-commerce customer service number that is supposed to help find the product or its replacement for arders. that then told me that I could go to the store that supposedly had the items in stock and give them more of my money. I told them I wanted the money back that they already took for the product back. they then told me again that it would be 3-5 days before they would process the request to give my money back and I would recieve a refund minus a service fee! Service FEE for WHAT! Allowing a company to steal money and not provide anything in return! This is theft!
So in reverse, If I went to thier store and picked up an Item and told them I would pay for it, then payed Tartget instead and told Sears that I no longer have the money, but I'll return the item in 3-5 days or so but some of it I am keeping because they had said Item up for sale. the police would be called and arrest would be made.
I now wonder how many people and how much money has the SEARS company stole in the hundreds of years they have been in business.
Of course the Better Business Bureau wont do anything, it is just a membership club that companies pay for to make them look legitimate, and to give customers a false since of security!
I tried dealing with them on another occasion of Sears practice of false advertising and bait and swich tactics. I have also taked to people that said when they worked there they would be told to take sale merchandise off the floor until after a sale. There needs to be a police that deals with companies like this!
Again DO NOT trust your hard earned money to thieves like SEARS. They will steal your money and charge you for services they do NOT provide!
I followed the sales and as soon as the sales went online I made purchases, verified in-store stock, recieved confirmation with my payment pending until the stores opened in the morning. I then recieved an email from Sears telling me that the order has been cancelled due to product not being in stock. at which point they also charged my credit card for the product that they do not have! I then researched a Sears location that also supposedly had the product in stock and contacted the Sears customer service to ask for my order to be transfer to that store. They told me they could not do that. So I told them I wanted my money back. they told me that being it was done online for a store purchase I would have to go to the store. Then I was told that what I paid was a service fee, for the service they did NOT provide, and I was not going to get my money back. I repeatedly asked to talk to a supervisor with no avail, supposedly busy on another call. I left my number for them to call me back (never happened, now 14 hours later). I went to the store and tried to, which told me that because I payed online they could not give me a refund, they called customer service that said that they would start processing me a refund in 3-5 days, for the money that they took (stole) from me for products and services that they didn't provide. I then went home and called thier e-commerce customer service number that is supposed to help find the product or its replacement for arders. that then told me that I could go to the store that supposedly had the items in stock and give them more of my money. I told them I wanted the money back that they already took for the product back. they then told me again that it would be 3-5 days before they would process the request to give my money back and I would recieve a refund minus a service fee! Service FEE for WHAT! Allowing a company to steal money and not provide anything in return! This is theft!
So in reverse, If I went to thier store and picked up an Item and told them I would pay for it, then payed Tartget instead and told Sears that I no longer have the money, but I'll return the item in 3-5 days or so but some of it I am keeping because they had said Item up for sale. the police would be called and arrest would be made.
I now wonder how many people and how much money has the SEARS company stole in the hundreds of years they have been in business.
Of course the Better Business Bureau wont do anything, it is just a membership club that companies pay for to make them look legitimate, and to give customers a false since of security!
I tried dealing with them on another occasion of Sears practice of false advertising and bait and swich tactics. I have also taked to people that said when they worked there they would be told to take sale merchandise off the floor until after a sale. There needs to be a police that deals with companies like this!
Again DO NOT trust your hard earned money to thieves like SEARS. They will steal your money and charge you for services they do NOT provide!
had spent all day mess with those idiots!
