Dust voids PS3 warranty! Pics & Video included!

That will never hold up against the BBB, especially since the PS3 is a dust magnet, and is therefore, a fault of the manufacturer.
 
What is the reason for the dust magnetism. Is the 360 not the same? Is there a little MS gnome living in the 360 to keep the dust out?!
 
[quote name='KingBroly']That will never hold up against the BBB, especially since the PS3 is a dust magnet, and is therefore, a fault of the manufacturer.[/quote]Just because dust is more visible on the shiny black shell of the PS3 doesn't mean its actively attractingmore than its share of dust. Run your finger over the white 360 or Wii. They have just as much dust on them as the PS3 will, just not as visible.

That being said, this is complete crap. I'd like to believe that this is fabricated.
 
[quote name='jovherye']What is the reason for the dust magnetism. Is the 360 not the same? Is there a little MS gnome living in the 360 to keep the dust out?![/QUOTE]


it's glossy and very conducive to static. Whenever I put my hand near one, I feel like I'm going to get a static shock.
 
No need for SDF attacks. And there's plenty of 360 replacement horror stories to go around.

This seems like a very isolated incident, I keep reading way more examples of Sony warranty service being pretty good.

Also, where is his proof? Where's the copy of service emails?
 
WTF?

Sorry we can't fix your PS3 for free because it has too much dust and you HAVE to pay us to fix it instead of use using a 4 dollar can of air to de-dust it for you!
 
This is why I put a plastic sheet over all of my consoles when they're not in use-- keeps the dust away. My slim PS2 I got in 2004 is still spotless, same goes for my launch Dreamcast.
 
[quote name='y2kenjination']This is why I put a plastic sheet over all of my consoles when they're not in use-- keeps the dust away. My slim PS2 I got in 2004 is still spotless, same goes for my launch Dreamcast.[/quote]

Any specific plastic sheet or wha? Cause my systems are teh dusty.
 
[quote name='evanft']Why do I have a feeling this is all made up, exaggerated, or an isolated incident?[/quote]I have to imagine it's at least one, if not all three.
 
I've only had problems with three (out of roughly 30-40) Sony products, but this article is completely indicative of the level of service I've received from them. I still have in my closet a 1999-era STR-DA555ES receiver that I paid $1000+ for that never completely worked from the day I bought it. By the third repair attempt, it was completely nonfunctional. After the seventeenth repair attempt, I gave up and wrote off the kilobuck+. My other (1998-era) Sony STR-DE925 receiver was repaired 3 times at a cost of $100 (flat rate repair) each time--amp failure every time--but is still working, sans the power button that FELL OFF roughly 6 months ago. The third was a Sony SVR-3000 TiVo that had an hdd failure in the first year (in fairness, this could happen to any DVR) and was repaired for the same $100 (hdd failures not covered under warranty, much like any other failure) and is still working today.

My PS3 has worked flawlessly so far, much like the PS1 and PS2 that preceeded it. But suffice it to say, if it does have a problem in the first year, it'll be on the curb rather than at a Sony service center.
 
I just read the article and the guy was running folding@home which means his PS3 was basically on all the time. There's going to be consequences of running any console 24/7. In the PS3's case, more dust than a repair centre would expect. In the 360's case, death.

Of the people he spoke to only one was actually rude, so I guess this is going to be a pretty isolated, if not unfortunate incident.
 
[quote name='Gentlegamer']This thread "won" by three minutes.[/QUOTE]This should be kept by the Sony forum, not a thread where Wii60 people can post and spread more FUD on Sony like usual because they don't consider the PS3 to be "cool".

Anyway, this article is just more FUD on Sony again. I know people who sent in dusty consoles and had ZERO issues getting their PS3 replaced. How many anti-MS or anti-Nintendo threads are there here? Next to none because there's too many stuck up fanboys wanting to bash PS3.

Anyway, my PS3 has NO dust because I dust mine every few days. I want to keep my PS3 looking nice. :D
 
[quote name='The Mana Knight']This should be kept by the Sony forum, not a thread where Wii60 people can post and spread more FUD on Sony like usual because they don't consider the PS3 to be "cool".

Anyway, this article is just more FUD on Sony again. I know people who sent in dusty consoles and had ZERO issues getting their PS3 replaced. How many anti-MS or anti-Nintendo threads are there here? Next to none because there's too many stuck up fanboys wanting to bash PS3.

Anyway, my PS3 has NO dust because I dust mine every few days. I want to keep my PS3 looking nice. :D[/quote]Blood pressure rising....:lol:
 
[quote name='SteveMcQ']Blood pressure rising....:lol:[/quote]

He's on my ignore list for good reason.

Alone on my ignore list I should add.
 
Also, there were articles floating around last year saying using a 3rd party accessory voids the PS3 warranty, when in all reality, you're suppose to say you're using an official Sony cable (they don't check).

Like I said at PSU, this person probably lost their receipt and without a receipt, you can't get your PS3 fixed for free. And because of that, decided to make up some stupid shit to spread Sony FUD. Other companies due crazy shit all the time and you won't hear it, because a certain company is paying online websites to spread FUD only to hurt Sony's reputation (and many of those who disagree usually are viral marketers for that company).
 
[quote name='The Mana Knight']Also, there were articles floating around last year saying using a 3rd party accessory voids the PS3 warranty, when in all reality, you're suppose to say you're using an official Sony cable (they don't check).

Like I said at PSU, this person probably lost their receipt and without a receipt, you can't get your PS3 fixed for free. And because of that, decided to make up some stupid shit to spread Sony FUD. Other companies due crazy shit all the time and you won't hear it, because a certain company is paying online websites to spread FUD only to hurt Sony's reputation (and many of those who disagree usually are viral marketers for that company).[/quote]The world's out to get you and Sony.;)
 
[quote name='Gentlegamer']This thread "won" by three minutes.[/QUOTE]

Thanks. I was going to post that too. I really like Sony, but the PS3 is still beyond my price point right now. No cash. I'll wait 'til more exclusives come to it. By the way, this came from kotaku. So, no, I am not a troll. And hopefully this is an isolated incident if it is true.
 
[quote name='The Mana Knight']This should be kept by the Sony forum, not a thread where Wii60 people can post and spread more FUD on Sony like usual because they don't consider the PS3 to be "cool".

Anyway, this article is just more FUD on Sony again. I know people who sent in dusty consoles and had ZERO issues getting their PS3 replaced. How many anti-MS or anti-Nintendo threads are there here? Next to none because there's too many stuck up fanboys wanting to bash PS3.

Anyway, my PS3 has NO dust because I dust mine every few days. I want to keep my PS3 looking nice. :D[/quote]
IF you're not familar with the Consumerist, they deal with examples of bad customer service.

Verizon, Microsoft, Starbucks, Comcast... It isn't a slam on the PS3, it's a slam on shitty customer service. You really need to not take EVERYTHING Sony related so personally.

Edit: I've been reading the Consumerist for a LONG time now and I can tell you one thing - in the majority of cases where a BAD example of customer service (like this) gets posted, the company fixes the problem so that the Consumerist will update their story saying 'Sony decided to fix the issue'.

The Consumerist weilds a great deal of power over the PR departments of the companies it posts about.. I'd give it till the end of next week, max, before Sony PR shills (who are identical to Microsoft PR shills, or Comcast PR shills) send the guy a new PS3.
 
[quote name='The Mana Knight']This should be kept by the Sony forum, not a thread where Wii60 people can post and spread more FUD on Sony like usual because they don't consider the PS3 to be "cool".

Anyway, this article is just more FUD on Sony again. I know people who sent in dusty consoles and had ZERO issues getting their PS3 replaced. How many anti-MS or anti-Nintendo threads are there here? Next to none because there's too many stuck up fanboys wanting to bash PS3.

Anyway, my PS3 has NO dust because I dust mine every few days. I want to keep my PS3 looking nice. :D[/QUOTE]

FUD works both ways you know. Just because it's not public, doesn't mean it's not true. Limiting viewing of links and articles by keeping it relegated to a specific forum makes the action itself FUD. Nothing to worry about? Have complete faith in Sony/PS3 CS? Then just leave it be. Defend it out here. It doesn't have to be put away and be protected if it's really just an isolated incident, which I believe it is. All experiences in life are YMMV, including dust in consoles, warped ATi cards, RRoD, etc. It's only when it happens to you that it officially becomes a stat that you believe in and are now a part of.
 
[quote name='Lou-Dawg']Man...how racy can one's avatar get before one of the mods asks you to take it down? Is that from porn?[/quote]I don't know, but I like it.
 
[quote name='The Mana Knight']Also, there were articles floating around last year saying using a 3rd party accessory voids the PS3 warranty, when in all reality, you're suppose to say you're using an official Sony cable (they don't check).

Like I said at PSU, this person probably lost their receipt and without a receipt, you can't get your PS3 fixed for free. And because of that, decided to make up some stupid shit to spread Sony FUD. Other companies due crazy shit all the time and you won't hear it, because a certain company is paying online websites to spread FUD only to hurt Sony's reputation (and many of those who disagree usually are viral marketers for that company).[/QUOTE]
You sure you don't work for Sony man? You're getting kinda crazy, even for a fanboy.
 
Well I'm about to send in my system to Sony for a repair/replacement next week. I don't keep track of how much dust I do or do not have on or in my console, probably next to next in the usb ports since those are or were being used by the charging cables and the Eye. Hope my situtation turns out better, though I suspect something is missing from the story, since no way, any legimate company would use that excuse to not do a repair.
 
Caring for your PS3, chapter 17: Dust

There are those who say that the Playstation 3's shiny black plastic carapace and internal power supply make it a powerful magnet for dust, but that does not excuse the user from their responsibility. To maintain your warranty with Sony Computer Entertainment America, it is YOUR duty to keep this harmful substance away from your console.

Following these simple steps will not only prevent the voiding of your warranty, but will also ensure a long life for your console, and happy gaming time for you.

1. Clean your home. Dust hides everywhere; in your carpet, between your sheets, in your closet, under your fridge...the list goes on and on. To be safe, you should wash, vacuum, or otherwise cleanse every surface in your home, daily.
2. Wipe your Playstation 3 unit once an hour with anti-static wipes. I shouldn't have to tell you to wear gloves and a hair net while doing this.
3. Cover and hermetically seal your Playstation when not in use. I've found that a popular brand of plasticware makes a 4.7 Liter box that holds my PS3 quite well.
4. Consider purchasing an ionic air purifier to place next to your entertainment center. These devices trap much of the dust floating in the air, and are available from Oreck or Sharper Image for only 200-400 dollars.

Remember, only you can prevent undue warranty voiding dust accumulation on your Playstation 3.

Next week, The Silent Killer: Surprising Oxidative Destruction caused by Air, or, "Can my PS3 run in a vacuum?"
 
Okay, while looking at the biggest PlayStation fansite on the internet forum, there were several who said they sent in their PS3 when it was dusty. Many of them said they received a new (or replaced PS3) without any issues.

It's definitely a very isolated incident with one rep. This is no worse than some MS reps making you pay shipping (while others do not). Some saying your launch console wasn't covered for RRoD while some do.

So let's just end the Sony hate here and refusing to buy a PS3 because of this bogus article.

And to prove Sony has good customer care these days, here is the proof:
Another feather in the cap for the PlayStation brand, replacing those weird ugly marks that marred the hat in the eyes of the public for a little while. Two aspects of the PlayStation customer service system, the call center and outsourcing technology, have recently been given the thumbs up in the form of two awards, given by the National Outsourcing Association.

While Sony doesn't get the awards, the service who takes care of the customer care end, Sitel, claimed the awards for Best Private Sector Call Centre and Utilities and High-Tech Outsourcing Project of the Year. Like we said, not directly Sony, but it's a plus in the PlayStation brand as a whole. Anyone had to rely on customer service with a Sony product? Did it go swimmingly?
Click to expand...

http://www.ps3fanboy.com/2007/10/31/playstation-customer-care-gets-two-awards/

There's plenty of good PS3/Sony news out there, but those anti-Sony viral marketers will do what it takes to hide this. :roll:
 
[quote name='Theduck']Any specific plastic sheet or wha? Cause my systems are teh dusty.[/QUOTE]
Anything works, heck, even a towel. Just put it over the top of your system, and it should keep away most of the dust.
 
You know what would be good are some silicone USB port covers. I rarely use them, if ever. I know Radtech makes them for PowerBooks and MacBooks, but anyone seen just regular USB port, individual covers?
 
[quote name='BattleChicken']Halfway there! Sony CSR says dust doesn't void the warranty:[/quote]
People seem to be having trouble with this article. The headline is misleading. Allow me to emphasize for clarification.
A Sony CSR admitted to reader Ive that dust should not void a Playstation 3's warranty.
...
Ive spoke to several CSRs, each of whom took a similar position until they read the account notes.
Click to expand...
At some point in the calls, the CSR's say that dust shouldn't void the warranty. But by the end of the call they look at the case and say that it does.
 
[quote name='The Mana Knight']Also, there were articles floating around last year saying using a 3rd party accessory voids the PS3 warranty, when in all reality, you're suppose to say you're using an official Sony cable (they don't check).

Like I said at PSU, this person probably lost their receipt and without a receipt, you can't get your PS3 fixed for free. And because of that, decided to make up some stupid shit to spread Sony FUD. Other companies due crazy shit all the time and you won't hear it, because a certain company is paying online websites to spread FUD only to hurt Sony's reputation (and many of those who disagree usually are viral marketers for that company).[/QUOTE]

It's official: you're either a joke account, or batshit insane.
 
[quote name='-Never4ever-']It's official: you're either a joke account, or batshit insane.[/quote]The sad thing is, neither is true. He truly believes everyone is out to get him and Sony.
 
[quote name='pete5883']People seem to be having trouble with this article. The headline is misleading. Allow me to emphasize for clarification.

At some point in the calls, the CSR's say that dust shouldn't void the warranty. But by the end of the call they look at the case and say that it does.[/quote]

I didn't bother to listen to the audio. I was just adding to my original post.

I still think by the end of next week the PR critters at Sony will fix the guy's PS3.
 
[quote name='-Never4ever-']It's official: you're either a joke account, or batshit insane.[/QUOTE]
No I'm not you fucking idiot. I was just stating the fucking truth over what fucking happened. I know very well dust doesn't void the fucking PS3 warranty and someone was just fucking trying to bring Sony fucking down.
[quote name='VidgamesgivemeA_D_D']Oh I see so Sony wants us to open up our consoles and clean them frequently?

But wait, opening the console VOIDS THE WARRANTY!

fuck you Sony.[/QUOTE]Your fucking believing this fucking stupid shit??? What the fuck is wrong with too many fucking people these days. Trying to find any fucking reason to fucking hate Sony and the fucking PS3 all over fucking bonus articles that have no fucking meaning.

http://www.ps3fanboy.com/2007/11/11/no-dust-doesnt-void-your-warranty-but-it-might/
A transcript has been created between a Sony customer service representative and an individual named Ive. Ive wanted to know if a dusty PS3 would constitute a voided warranty, which is generally the case as a dusty PS3 falls into the broad "neglect" category for warranty voiding.

However, the CSR surprised him with this Valley-Girl-like response: "The only way that it, um, voided is if it was neglected, um, abused, dropped or anything like, modificated like if you opened it up, modification, if you didn't have your receipt, um, any power failures like mother nature or anything like that then that actually does void the warranty. Other than that any defective PS3s or anything like that is still, um, still under the warranty."

Further research on Ive's part indicated that a dusty PS3 will probably have the warranty voided, due to the aforementioned neglect category. So guys and gals, take care of your sexy black machine. Grab some cans of compressed air or whatever and keep the innards of your system as clean as possible. We'd hate any of you to get screwed out of a replacement system!
Click to expand...

See, I told everyone dust doesn't void the PS3 warranty. That is just more FUD spread at Sony.

All of you were owned who feel Sony would do such a thing.

Now if you want to talk about bad customer service, I could bring up that story about that guy who had to make several calls to 1-800-4MYXBOX.
 
[quote name='The Mana Knight']No I'm not you fucking idiot. I was just stating the fucking truth over what fucking happened. I know very well dust doesn't void the fucking PS3 warranty and someone was just fucking trying to bring Sony fucking down.
Your fucking believing this fucking stupid shit??? What the fuck is wrong with too many fucking people these days. Trying to find any fucking reason to fucking hate Sony and the fucking PS3 all over fucking bonus articles that have no fucking meaning.

http://www.ps3fanboy.com/2007/11/11/no-dust-doesnt-void-your-warranty-but-it-might/


See, I told everyone dust doesn't void the PS3 warranty. That is just more FUD spread at Sony.

All of you were owned who feel Sony would do such a thing.

Now if you want to talk about bad customer service, I could bring up that story about that guy who had to make several calls to 1-800-4MYXBOX.[/quote]
:imwithst:
I can't think how to *really* respond to something like that, it is so absurd. Grow up kid...
 
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