Malik112099
CAGiversary!
- Feedback
- 13 (100%)
Ok....I sent in my Rock Band guitar almost 2 weeks ago and I have been getting the run-around ever since.....
reads from the bottom to the top:
Response (Christened P)
02/27/2008 02:18 AM
Hello!
Thank you for contacting Electronic Arts Technical Support. I apologize for the trouble you're having with the game.
The Standard replacement option is an alternative option for those who do not have a credit card or are not comfortable with placing a hold on their account. In this method, we ship you an empty box and a shipping label that you can use to send your faulty peripheral to us. Once we receive and process the item, we will ship you out a new peripheral. This process takes a bit longer than Express since we have to receive your item before we can send the new one.
Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com).
Sincerely,
Chris P.
EA Technical Support
----------------------------------------
Customer (Malik Abuelaileh)
02/26/2008 06:15 AM
WORST.CUSTOMER SERVICE.EVAR.
--------------------------------------------------
Response (Christened P)
02/26/2008 02:52 AM
Hello Malik!
Thank you for contacting Electronic Arts Technical Support. We do apologize for the delay. Rest assured that we are doing everything we can to ship the replacement as soon as possible. We do thank you for your patience.
Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com).
Sincerely,
Chris P.
EA Technical Support
------------------------------------------
That's it? I don't even get a sorry about that? You just give me a robot reply and expect me to be happy about it? I wonder if this problem is class action lawsuit worthy....
----------------------------
Hello!
Thank you for contacting Electronic Arts Technical Support. I do apologize for the inconvenience this has caused you .
I checked the status and it is still being processed. Once the package is ready for shipping you will receive an email with the tracking number for the replacement.
Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com).
Sincerely,
Chris P.
EA Technical Support
--------------------------------------------
Customer (Malik Abuelaileh)
02/23/2008 07:32 AM
Has my guitar shipped yet? This is unacceptable. You recieved my guitar 12 days ago and I still know nothing nor have I been offered some sort of compensation for this delay. 2nd day shipping (which you tout) is pointless when the turn around time is this long. It has officially taken longer to get my guitar back from you than it did to get a replacement Xbox from Microsoft.
-------------------------------------------------
Response (Christened P)
02/18/2008 03:06 AM
Hello!
Thank you for contacting Electronic Arts Technical Support. I apologize for the difficulty you're having with Rock Band.
I checked the status of your request and it appears that the warranty request is still being processed by EA and the request is in the 5th phase.
Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com).
Sincerely,
Chris P.
EA Technical Support
Customer (Malik Abuelaileh)
02/17/2008 04:06 PM
When will my guitar ship then? I was told this would be a very fast process with 2 day shipping and that is exactly what is not happening. How do I escalate this issue?
------------------------------------------
Response (Christian T.)
02/17/2008 04:01 PM
Hello Malik,
I appreciate your quick response. The customers that were offered the "Free Game" experienced unexpectedly long delays due to a late shipment from our manufacturer and had to wait to rock it.
This offer applies only to a limited group of customers who were notified directly by EA Customer Support that they would receive a free game. If you did not receive such an email directly from EA Customer Support, then this offer does not apply to you.
For the latest technical support information about your favorite EA games, be sure to check out our online support page at http://support.ea.com.
Christian T.
EA Technical Support
Customer (Malik Abuelaileh)
02/17/2008 01:07 AM
Has my guitar shipped yet? Who do I need to talk to about getting the free game EA was offering due to the delay? I have a $170 game sitting here that I want to play guitar on.
-------------------------------------------
Response (Yves M.)
02/13/2008 09:41 AM
Hello Malik,
Thank you for contacting Electronic Arts Technical Support.
We apologize but EA Technical Support does not have any details regarding any compensation nor do we make any decisions with regards to who gets compensated. Please wait for an email regarding the details of the compensation, should you become eligible for it.
Should you require further assistance about this or any Electronic Arts game in the future, please visit our website and review our extensive Self Help Knowledgebase (http://support.ea.com).
Yves
EA Technical Support
-----------------------------------------------
Customer (Malik Abuelaileh)
02/12/2008 04:18 PM
Since there is a delay, will I not be offered any type of compensation like previous customers with delay problems?
--------------------------------------------------------
Response (Yves M.)
02/12/2008 01:27 PM
Hello Malik,
Thank you for contacting Electronic Arts Technical Support.
I checked the tracking number for your package to EA, which is 1Z67X01W9098071098, and I see that the defective unit was delivered on February 11, 2008. Regarding the replacement that will be sent to you, it does appear there has been a slight delay in processing your replacement unit. We are making every effort to get replacement items shipped out quickly, and yours should be on its way soon.
Should you require further assistance about this or any Electronic Arts game in the future, please visit our website and review our extensive Self Help Knowledgebase (http://support.ea.com).
Yves
EA Technical Support
---------------------------------------------
Customer (Malik Abuelaileh)
02/11/2008 12:25 PM
I sent in my Fender guitar for Rock Band a few days ago and have not recieved any info about it. My RMA number is rma7915219. This is taking much longer than anticipated and would like to be able to play my $170 game soon.
reads from the bottom to the top:
Response (Christened P)
02/27/2008 02:18 AM
Hello!
Thank you for contacting Electronic Arts Technical Support. I apologize for the trouble you're having with the game.
The Standard replacement option is an alternative option for those who do not have a credit card or are not comfortable with placing a hold on their account. In this method, we ship you an empty box and a shipping label that you can use to send your faulty peripheral to us. Once we receive and process the item, we will ship you out a new peripheral. This process takes a bit longer than Express since we have to receive your item before we can send the new one.
Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com).
Sincerely,
Chris P.
EA Technical Support
----------------------------------------
Customer (Malik Abuelaileh)
02/26/2008 06:15 AM
WORST.CUSTOMER SERVICE.EVAR.
--------------------------------------------------
Response (Christened P)
02/26/2008 02:52 AM
Hello Malik!
Thank you for contacting Electronic Arts Technical Support. We do apologize for the delay. Rest assured that we are doing everything we can to ship the replacement as soon as possible. We do thank you for your patience.
Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com).
Sincerely,
Chris P.
EA Technical Support
------------------------------------------
That's it? I don't even get a sorry about that? You just give me a robot reply and expect me to be happy about it? I wonder if this problem is class action lawsuit worthy....
----------------------------
Hello!
Thank you for contacting Electronic Arts Technical Support. I do apologize for the inconvenience this has caused you .
I checked the status and it is still being processed. Once the package is ready for shipping you will receive an email with the tracking number for the replacement.
Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com).
Sincerely,
Chris P.
EA Technical Support
--------------------------------------------
Customer (Malik Abuelaileh)
02/23/2008 07:32 AM
Has my guitar shipped yet? This is unacceptable. You recieved my guitar 12 days ago and I still know nothing nor have I been offered some sort of compensation for this delay. 2nd day shipping (which you tout) is pointless when the turn around time is this long. It has officially taken longer to get my guitar back from you than it did to get a replacement Xbox from Microsoft.
-------------------------------------------------
Response (Christened P)
02/18/2008 03:06 AM
Hello!
Thank you for contacting Electronic Arts Technical Support. I apologize for the difficulty you're having with Rock Band.
I checked the status of your request and it appears that the warranty request is still being processed by EA and the request is in the 5th phase.
Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com).
Sincerely,
Chris P.
EA Technical Support
Customer (Malik Abuelaileh)
02/17/2008 04:06 PM
When will my guitar ship then? I was told this would be a very fast process with 2 day shipping and that is exactly what is not happening. How do I escalate this issue?
------------------------------------------
Response (Christian T.)
02/17/2008 04:01 PM
Hello Malik,
I appreciate your quick response. The customers that were offered the "Free Game" experienced unexpectedly long delays due to a late shipment from our manufacturer and had to wait to rock it.
This offer applies only to a limited group of customers who were notified directly by EA Customer Support that they would receive a free game. If you did not receive such an email directly from EA Customer Support, then this offer does not apply to you.
For the latest technical support information about your favorite EA games, be sure to check out our online support page at http://support.ea.com.
Christian T.
EA Technical Support
Customer (Malik Abuelaileh)
02/17/2008 01:07 AM
Has my guitar shipped yet? Who do I need to talk to about getting the free game EA was offering due to the delay? I have a $170 game sitting here that I want to play guitar on.
-------------------------------------------
Response (Yves M.)
02/13/2008 09:41 AM
Hello Malik,
Thank you for contacting Electronic Arts Technical Support.
We apologize but EA Technical Support does not have any details regarding any compensation nor do we make any decisions with regards to who gets compensated. Please wait for an email regarding the details of the compensation, should you become eligible for it.
Should you require further assistance about this or any Electronic Arts game in the future, please visit our website and review our extensive Self Help Knowledgebase (http://support.ea.com).
Yves
EA Technical Support
-----------------------------------------------
Customer (Malik Abuelaileh)
02/12/2008 04:18 PM
Since there is a delay, will I not be offered any type of compensation like previous customers with delay problems?
--------------------------------------------------------
Response (Yves M.)
02/12/2008 01:27 PM
Hello Malik,
Thank you for contacting Electronic Arts Technical Support.
I checked the tracking number for your package to EA, which is 1Z67X01W9098071098, and I see that the defective unit was delivered on February 11, 2008. Regarding the replacement that will be sent to you, it does appear there has been a slight delay in processing your replacement unit. We are making every effort to get replacement items shipped out quickly, and yours should be on its way soon.
Should you require further assistance about this or any Electronic Arts game in the future, please visit our website and review our extensive Self Help Knowledgebase (http://support.ea.com).
Yves
EA Technical Support
---------------------------------------------
Customer (Malik Abuelaileh)
02/11/2008 12:25 PM
I sent in my Fender guitar for Rock Band a few days ago and have not recieved any info about it. My RMA number is rma7915219. This is taking much longer than anticipated and would like to be able to play my $170 game soon.