EB Games is the Devil!

It shouldn't make you feel any better about working for GS...as most of the policies and such that we're getting are things that you guys are already supposed to be doing...we just recently were informed about the GS "Circle of Life."
 
[quote name='rocksolidaudio']if you're going to fly off the handle whenever you hear a slightly longer phone greeting than you're used to, you're probably better off ordering online anyhow, and letting patient, sensible folk do the whole human interaction thing. and if you feel badgered by an employee i would strongly suggest speaking with their supervisor, or letting them know that you're uncomfortable with it.[/QUOTE]

But it's not human interaction. It's corporate / business school schlock. Last time I was at EB, the guy working the counter was calling people to let them know their preorders had arrived (in fact, it was the new Pokemon game). Anyway, the guy was giving a 20 second spiel regardless of whether it was a person or answering machine at the other end of the line. Please, give me a fucking break. You just plunked down 50 bananas and you have this guy telling you to pick up the game and also bring in trades? That's NOT customer service. Customer service is a worker that recognizes his customers, their consoles, the games they like, etc. That's the human interaction thing.
 
[quote name='Jedi1979']thats when we pull out 20 copies of trivial pursuit on their ass...

Heres my trades, Bitch![/QUOTE]
I hate people like you.....anyway, I haven't seen any forms like that, nor have I ever heard of anything similar. I don't see EB wording something like that, either. It sounds retarded.
 
This is funny considering on my first day of work my manager told me to say "hi" or "how's it goin" then leave the customer alone since nobody likes to be bothered. It's going to be hard not to smile in EB if I actually have this happen to me.
 
I guess I'm just lucky because no one at either EB or GS hardly even says a word to me...Probably because they don't have to. They know I don't trade and I only buy obscure, old, cheap PS1 games and NES games. I'm not their target customer, thank God.
 
[quote name='rocksolidaudio']it appears that VERY few people here understand business, marketing, corporations, or much of anything to do with sales. EB makes most of their money from trades, and do every possible thing to increase them whenever possible. putting up a sign/contract like that doesn't do anything except make the people upstairs think that they're contributing to more trades. and that's fine. i'm an ASM, and i enjoy my job quite a bit. will i badger people or do anything that makes me feel uncomfortable? no. will i sign the piece of paper and continue to have good numbers regardless because i'm knowledgeable, a nice guy and want my store to do well? of course. i would much rather write my name on a piece of paper than have a morning excitement rally like some Best Buy folk. think this through before you just make fun of it because it's a foreign thing to you. anyone who works retail understands that this is such a miniscule thing compared to other issues it's not even worth discussing.[/QUOTE]

I can understand your sentiment, though I may not agree with all of it. However, the notion that "putting up a sign/contract like that doesn't do anything except make the people upstairs think that they're contributing to more trades" is interesting. It seems (to me, anyway) that a simple casing of people who walk into the store would allow an employee to determine if a customer has trade-ins or not. If you aren't carrying games in your hands (and don't have a backpack and/or purse), your store possibly does not want those used games. (of course, this all presumes that you have time to case customers as they enter, and don't have a cadre of mouth-breathers wanting to buy the new EA Sports title in line). Upper management, if your assertion is correct, are truly detached from actual business practices, aren't they?
 
[quote name='Bezerker']Asking people "Did you bring your trades" right when they walk in seems more like something that druggies do. Next thing you know, they'll come up next to you wearing trenchcoats and beanies, asking if you wanna 'score' some pre-order stuff. [/QUOTE]

For the sake of CAGers that are EB employees I hope no one from EB corporate reads this thread ;)
 
I don't understand why they keep doing things like this. It isn't going to help them get more trades out of people. They want to generate interest in their trades why don't they improve their trade-in pricing system and get rid of POX list.
 
[quote name='uzumaki_star']I don't understand why they keep doing things like this. It isn't going to help them get more trades out of people. They want to generate interest in their trades why don't they improve their trade-in pricing system and get rid of POX list.[/QUOTE]

If they do this you can say goodbye to trade in deals like "trade 3 get a new release free" or whatever they do now.
 
I find Blockbuster worst than EB personally... all they do is mention the movie pass, game pass, and lie to you alot of the time just to get you to spend money. I got BS one day about how I can't reserve a game on Thursday because "it's a busy day" yet they JUST opened 5 minutes ago, and their policy states FRIDAY is the only one valid for that day. Not only that, but they said they had one copy left of what I wanted, I go down there, they say the last one they had got reserved.... I almost strangled the fat bastard behind the counter >_<

EB, I don't ever push anything in their face, cause I never get anything pushed in mine - excluding phone convo's. I get the occaisional "Bring your trades in" *flashes EB Edge card* "Preorder a next generation game console" *flashes wallet of 10$* "Please trade in stuff to get money" *flashes the-bird*

XD hehehe
 
[quote name='chickenhawk']If they do this you can say goodbye to trade in deals like "trade 3 get a new release free" or whatever they do now.[/QUOTE]

I guess I see your point chickenhawk. But if they are going to keep the POX list they need to notify us better as to what games are on that list so we don't waste time and gas to try to trade in games we know won't get but .25 to a dollar.
 
[quote name='uzumaki_star']I don't understand why they keep doing things like this. It isn't going to help them get more trades out of people. They want to generate interest in their trades why don't they improve their trade-in pricing system and get rid of POX list.[/QUOTE]

THAT is why I simply couldn't back this program when I was still working there. I stood by everything...hyping up N-Gages...scratch guarantees, the works...but when I had to ask the same person 3 times a transaction to bring in their trades, only to have them come back with a bunch of games and get $7...I couldn't do it anymore.

EB Games knows they need their pre played business to survive. Selling only new games just won't cut it. But, when you get to the point when you're practically begging your customers to sell you their games, so you can give them pocket change, while you charge $10 for it, it's great from a business level, but It's just not fair.
 
[quote name='Scahom1']THAT is why I simply couldn't back this program when I was still working there. I stood by everything...hyping up N-Gages...scratch guarantees, the works...but when I had to ask the same person 3 times a transaction to bring in their trades, only to have them come back with a bunch of games and get $7...I couldn't do it anymore.

EB Games knows they need their pre played business to survive. Selling only new games just won't cut it. But, when you get to the point when you're practically begging your customers to sell you their games, so you can give them pocket change, while you charge $10 for it, it's great from a business level, but It's just not fair.[/QUOTE]

That is why I try my best to only trade games during promotions that give extra credit. Even then it is somewhat of an increase but not by much.
 
Just called EB on the phone, looking for the Castlevania guide... the poor girl struggled through the phone intro, I just wanted to be like "Ok, I know about trades, do you have this guide??"

I just felt bad, she was like "Thanks for calling EB, where you can preorder...er.... trade in your games and...um.... your trades can preorder you Socom 3... howcanIhelpyoutoday??"

It's funny, she just sped through the last part of it, like she was sick of giving the speech :lol:
 
Do any EB employees here try to act like asses on the phone?

"Thank you for calling EB, where you can preorder Mary-Kate and Ashley in License to Drive 360; this is Thad, how can I help you?"
 
[quote name='rocksolidaudio']i would much rather write my name on a piece of paper than have a morning excitement rally like some Best Buy folk. [/QUOTE]

Aaaah! I remember those! Great, thanks; that's 10 years of therapy down the tubes...


Life: YMMV.
 
[quote name='Roufuss']Just called EB on the phone, looking for the Castlevania guide... the poor girl struggled through the phone intro, I just wanted to be like "Ok, I know about trades, do you have this guide??"

I just felt bad, she was like "Thanks for calling EB, where you can preorder...er.... trade in your games and...um.... your trades can preorder you Socom 3... howcanIhelpyoutoday??"

It's funny, she just sped through the last part of it, like she was sick of giving the speech :lol:[/QUOTE]

Im sure that wouldnt be the first time... or she may have stumbled over herself because they recently changed the focus titles (I sometimes do that).

[quote name='mykevermin']Do any EB employees here try to act like asses on the phone?

"Thank you for calling EB, where you can preorder Mary-Kate and Ashley in License to Drive 360; this is Thad, how can I help you?"[/QUOTE]

... only at night after close
 
[quote name='tickdude']But it's not human interaction. It's corporate / business school schlock. Last time I was at EB, the guy working the counter was calling people to let them know their preorders had arrived (in fact, it was the new Pokemon game). Anyway, the guy was giving a 20 second spiel regardless of whether it was a person or answering machine at the other end of the line. Please, give me a fucking break. You just plunked down 50 bananas and you have this guy telling you to pick up the game and also bring in trades? That's NOT customer service. Customer service is a worker that recognizes his customers, their consoles, the games they like, etc. That's the human interaction thing.[/QUOTE]

yes, it might suck for people who are already fully informed of how the store operates, but that is probably 5% of the clientele. most parents don't know that EB takes trades, and are often overjoyed to hear they can get something for their kids old crap. of course all of those aspects of real customer service hold true as well, and that's partially why i enjoy the job, but it's a small percentage of the people you talk to every day.

[quote name='mykevermin']Upper management, if your assertion is correct, are truly detached from actual business practices, aren't they?[/QUOTE]

very much so, it would seem. but by signing that piece of paper, we keep them happy and assuming that we're trying that much harder to get trades, so they breath down our neck a little less in other areas.
 
[quote name='briansraregames']Why yes, I did!

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Do I have enough for my Xbox 360 yet?[/QUOTE]
Take your 50 cents and be happy!!
Do you have any trades?
Do you have any trades, please?
 
[quote name='rocksolidaudio']it appears that VERY few people here understand business, marketing, corporations, or much of anything to do with sales. EB makes most of their money from trades, and do every possible thing to increase them whenever possible. putting up a sign/contract like that doesn't do anything except make the people upstairs think that they're contributing to more trades. and that's fine. i'm an ASM, and i enjoy my job quite a bit. will i badger people or do anything that makes me feel uncomfortable? no. will i sign the piece of paper and continue to have good numbers regardless because i'm knowledgeable, a nice guy and want my store to do well? of course. i would much rather write my name on a piece of paper than have a morning excitement rally like some Best Buy folk. think this through before you just make fun of it because it's a foreign thing to you. anyone who works retail understands that this is such a miniscule thing compared to other issues it's not even worth discussing.[/QUOTE]
:applause:

Good, even without the paragraph breaks. Think of a paragraph break like a comma, or a condom. If you're not sure, use it.

But seriously, I agree with the above poster completely.
 
It's annoying when you call and they answer "Hello welcometoebgameseamaddenxboxpreordertradeinheadquarters how may I help you?".
 
[quote name='mykevermin']Do any EB employees here try to act like asses on the phone?

"Thank you for calling EB, where you can preorder Mary-Kate and Ashley in License to Drive 360; this is Thad, how can I help you?"[/QUOTE]

I used to do that when I worked at Gamestop. It kept me from going insane.
 
Sucks for the employees but for the customer, is it really that big of a deal? Their target demographic is probably middle aged parents who don't know shit. For the more educated gamers, it's not the end of the world when someone asks you if you want to trade games in. Cuz I mean really... how else are you going to get rid of old games? Not everyone has the internet and an eBay sellers account. I do.. and that's what I tell the EB/GS people whenever they ask me their dumbass trade-in questions. I'm not rude or anything I just reply "no I get more money selling my games on ebay" and that's that. No big deal. Any pre-orders? I like pre-orders cuz usually I get some free crap and I can just return the peice of shit $50 game afterwards.
 
[quote name='rocksolidaudio']if you're going to fly off the handle whenever you hear a slightly longer phone greeting than you're used to, you're probably better off ordering online anyhow, and letting patient, sensible folk do the whole human interaction thing. and if you feel badgered by an employee i would strongly suggest speaking with their supervisor, or letting them know that you're uncomfortable with it.[/QUOTE]

I've been more than a "sensible" person putting up with all the shit I have put up with at EB you fucking idiot.

And you are a fool to think that telling them to stop is actually going to make them stop. I can see that you want to portray the "retail stores are always right and the customer is always stupid" mentality, but the truth is that as long as a tactic makes a company money they will continue to do it - whether you like it or not.

BTW, I can't stand people who work in retail and always try to make it look like it's the customer who needs to change or conform to whatever the stores want to do to us. :roll:
 
[quote name='Dagnabbit']I hate people like you.....anyway, I haven't seen any forms like that, nor have I ever heard of anything similar. I don't see EB wording something like that, either. It sounds retarded.[/QUOTE]


really, i thought it was rather funny...i hate people with no sense of humor...
 
[quote name='Scrubking']I've been more than a "sensible" person putting up with all the shit I have put up with at EB you fucking idiot.

And you are a fool to think that telling them to stop is actually going to make them stop. I can see that you want to portray the "retail stores are always right and the customer is always stupid" mentality, but the truth is that as long as a tactic makes a company money they will continue to do it - whether you like it or not.

BTW, I can't stand people who work in retail and always try to make it look like it's the customer who needs to change or conform to whatever the stores want to do to us. :roll:[/QUOTE]

Your wrong, Rock is right. Don't shop at EB no more if your gonna be a fag to the associates. I Thank You!
 
I really don't know what to say when I walk in and they ask if I brought my trades (yes this has happened to me). I mean, I'm wearing jeans and a T-shirt and not carrying anything. Where do they think I put my games, in my underwear somehow?
 
[quote name='Scrubking']I've been more than a "sensible" person putting up with all the shit I have put up with at EB you fucking idiot.

And you are a fool to think that telling them to stop is actually going to make them stop. I can see that you want to portray the "retail stores are always right and the customer is always stupid" mentality, but the truth is that as long as a tactic makes a company money they will continue to do it - whether you like it or not.

BTW, I can't stand people who work in retail and always try to make it look like it's the customer who needs to change or conform to whatever the stores want to do to us. :roll:[/QUOTE]

They don't make you conform. You don't like the practices, fine. Go shop somewhere else and quit complaining. You yourself said that you rarely go into the B&M stores; you've made your point by not shopping there directly. Now you're just whining and flaming a user who made a good point. If an employee makes you mad, tell the manager. If you don't like the practices, tell the corporation.

Don't take your aggression out on us.
 
[quote name='Radioactive_Man']ROFL hahaha That owns. Makes me feel better about working for GS.[/QUOTE]

I'd give it a few months before they implement this at GS... enjoy this time while you can.
 
[quote name='Scrubking']I've been more than a "sensible" person putting up with all the shit I have put up with at EB you fucking idiot.

And you are a fool to think that telling them to stop is actually going to make them stop. I can see that you want to portray the "retail stores are always right and the customer is always stupid" mentality, but the truth is that as long as a tactic makes a company money they will continue to do it - whether you like it or not.

BTW, I can't stand people who work in retail and always try to make it look like it's the customer who needs to change or conform to whatever the stores want to do to us. :roll:[/QUOTE]

I find it very amusing that you try to make it sound like rocksolidaudio is the one losing his cool in this argument, when he is making coherent and rational points while YOU are the one having to resort to ranting and the lame-ass tactic of ad hominem attacks about him on your blog. Very brave.
If EB was the only place to buy video games, your obvious anal discomfort over their retail practices would be understandable, but as reality stands, you come out sounding severely undermedicated.

edited for spelling errors
 
The asking if you brought trade-ins is one of the few things I flat out never do. I mean...if someone walks in with a bag then I ask because at that point they've either got trades, a return, or something that I will probably want them to leave at the counter while they look around the store. But if a person just comes in with jeans and a t-shirt, I don't ask if they've got trades...I'll tell them about the trade-in deals, but I'm not asking if they've got anything when I can see their empty hands. Although, if they wear pants like mine they could fit a couple of games in the pockets and could very well have trades...it's just not practical. There are parts of this thing that go a bit overboard and I think they just kind of threw in there to see if they could fuck with us really.
 
try calling the fairlakes, va and chantilly,va store and ....man those people are fast intro talkers. sometimes it takes me like 3-4 seconds to realize/translate what they just said o.0

[quote name='Quackzilla']It's annoying when you call and they answer "Hello welcometoebgameseamaddenxboxpreordertradeinheadquarters how may I help you?".[/QUOTE]
 
back in the late 90's..Fairoaks mall, VA it was called EBX...then EB... now eb games... when it was EBX it looked pretty good and they had some nice displays including a nice PC set up running current titles (of that year)..i never recalled a section that you could get a perm :O



[quote name='Stoneage']I think the story refers to the fact that it was called Electronics Boutique. You could by Commodore 64 games and get your perm done at the same time. Then, the two owners had a falling out (!), and the gaymer guy kept the stores but got rid of the hair part. He kept the "boutique" for a while to remember his old pal, but then he found a new partner (!) and just changed it to EB.

Or so I hear.

It also partly explains why they give special discounts to Cheap Ass Gamers!![/QUOTE]
 
[quote name='demomanTNA']I'd give it a few months before they implement this at GS... enjoy this time while you can.[/QUOTE]

Yea but this seems to have come from EB's upper management, who probably won't be calling the shots anymore when Gamestop takes over, and maybe they'll do away with all this retard pushing of trades.

I hate EB's practices, I don't shop there, problem solved. I love shopping at Gamestop because when I walk in, I actually get treated like a person, and not a dollar sign. I walk in, and usually get "Hey, how's it going?" and they'll just go back to doing whatever it is they are doing. I mean, if I'm looking for awhile, they'll ask "Anything in particular you need?", but they don't shove preorders and trades down my throat. Hell, even calling the store is great, since it's just "Thanks for calling Gamestop how can I help you?".

I can only hope that these same practices won't come into effect at Gamestop, but I don't think they will.
 
From what I've heard it seems GS wants to adopt quite a few EB policies...and most of these "new" policies from EB are either things that GS is supposed to be doing already or last ditch efforts by the people currently in charge of EB to grab some extra cash on their way out it seems.
 
is it just me, or did this cheery scrubking fellow miss my point entirely? first, let's post his blog entry in full, so everyone can better understand his side of the argument:


(after quoting me...)
"I absolutely cannot stand retail store employees who have lost all touch with reality and think that customers are disgusting worms that should kiss the feet of all retail store employees for even letting them walk in the door. The person above is one of these idiots who think that customers should put up with whatever a retail store wants to throw your way. His corrupted outlook is even more obvious by the fact that he actually thinks that talking with a supervisor is going to make everything okay and even change company policy.

To put things in a better perspective, the part of his comments that deals with "flying off the handle" is about a recent experience I had with my local videogame store who has now found it necessary to give anyone who calls them a 10 second long sales pitch that most of the time you can't even understand. After putting up with a few of these spam messages I felt like I wanted to scream my brains out at the employee and tell him to shut up because I wasn't interested. Anyway, our idiotic friend above thinks that we as customers should have to put up with rude, insenitive, spam messages if a retail store so desires to give them to us. It doesn't matter why you are calling or who is calling - you should waste 10 seconds of your time hearing a stupid sales pitch because they are an almighty retail store and you have to listen. The person above thinks that getting angry over a store's continual harrassment is "flying off the handle", but then again he is an idiot. He thinks that nicely asking the employees that are harrassing you to stop will actually make them do so. If rabid store employees don't understand what the word "NO" means why should we believe that they will undertand what the word "STOP" means?

Everywhere you look now on the net you see employees bitching and moaning about how stupid customers are and why customers don't bow down to the will of the retail store and its almighty employees, and it makes me sick. I know that not all retail stores or employees are evil sales monkeys that will ask you 10 times if you want to buy something in hopes that you will slip up and say "yes". I know that there are good, polite, helpful people out there who work in retail, but these people are very few and far between these days. And idiot retail employees like the person above and their backwards outlook is probably why."


don't put words in my mouth. first, let me clarify something that you seem to have missed: i am not one of the "evil sales monkeys", i am quite distinctly one of the "good, polite, helpful people out there". in fact, i would agree that many, perhaps even the majority, of retail employees are uninformed, underqualified, and generally disgruntled as a result of low pay and shabby treatment. guess what - the people who badger you incessantly about warranties and trades are doing so for one of two reasons - their manager is an ass and enforces company policy (which is designed solely around making money) to a tee, or their job is in jeopardy for one of many possible reasons.

plenty of people live paycheck to paycheck, and will do whatever it takes to not lose their job. i like my job because i love games, and discussing them with people, whether it's an uninformed mother or a hardcore gamer. along those lines, i have some more shocking news for you - the major of our customers fall into the former category. EB/Gamestop is now a Fortune 500 company, and has some very hefty numbers to uphold and public image to create/maintain. it is not a specialty store, and it's not meant for hardcore gamers. it is the Starbucks of the gaming world, trying their best to appease the general public (and offering things such as trade-ins, that people aren't used to, over and above their regular retail services). if there were a more independent, less corporate game chain i would definitely be working for them, but as it stands, i don't mind selling out ever so slightly to do something i love.

i certainly don't hold the average customer in the highest esteem, but that is because people are generally idiots (which you've so gallantly demonstrated for us), regardless of where they are or what they are doing. i came to terms with the fact that i'll sell two hundred copies of the newest Madden before i sell a copy of Ico, but that's just how people are. that said, i will give you my fullest respect when you come in my store unless you give me a reason not to, and will never badger you with anything that i feel is not in your best interest. and besides, if you can't spare ten seconds to listen to an extended phone greeting but can take ten minutes to bitch about it on a message board, i suggest you prioritize your life a bit before making judgmental assumptions about things that you're uninformed about.
 
Well said rock. Another good tip for the people who complain about anything and everything about EB/GS...simply don't shop there! And for God's sake, PLEASE don't make a new thread about your "bad experience". We already have what seems like 2 a day starting.
 
[quote name='Scahom1']Well said rock. Another good tip for the people who complain about anything and everything about EB/GS...simply don't shop there! And for God's sake, PLEASE don't make a new thread about your "bad experience". We already have what seems like 2 a day starting.[/QUOTE]

Seriously... I mean, we're all cheapasses. Might as well abuse evil Best Buy's GGC? The only reason you should be going into eb/gs is either for pre-order crap or a rare game that they have. Everything else they have you can get somewhere else and usually for cheaper.
 
I feel like everyone is trying to shove each other's opinions down one another's throat. I think we're all entitled to our own opinions one way or the other. =/
 
[quote name='Quigoni']I feel like everyone is trying to shove each other's opinions down one another's throat. I think we're all entitled to our own opinions one way or the other. =/[/QUOTE]

True however some things are objective. Attitudes and feelings and crap aren't but GGC's, pre-order bonuses and the like are :] We can share! this is a forum after all.
 
The biggest things with the cards and subs and reserves is that it seems that the companies don't realize that people don't want that shit shoved down their throats. You can't expect everyone to buy subs and reserves, nor should the companies force their employees to shove res's and subs in the face of customers. They should rather teach them to properly know who would probably buy reserves and subs.

My line changes on what you bring to me to buy, examples:

If you bring up one or a couple bargin bin used games, I'll ask for a GS card, but if you don't have one, I won't usually mention getting one because if you are buying the bargin bin games, most likely you won't want to buy a 15 dollar subscription. I'd say about 95% of the time this is true. I will mention reserves though.

If you bring up only new games, I won't mention the card, since it doesn't work on new. But I do ask about reserves.

If you bring up some higher priced used games, I ask for a GS card and if you don't have one, I'll ask if the person is interested and what the card is about. I of course mention reserves also.

Better yet, a smart employee will know who to target for subs and reserves. Hardcore gamers of course are usually great for subs and reserves. Families are great for subs, but not reserves and the opposite is true for the average casual gamer, who may want to really get that one hot title and so he/she will reserve it, but who normally doesn't have time for games, so no sub for them.

It's all about social intelligence and as a faceless corporation, they don't get that.

Trust me, I'd rather strike up a conversation with a customer about a game that we both love to play than talk about reserves and subs. I just did the other day, a customer and I were talking about the state of arcades, where to get good joysticks and MvC2. He was a pretty cool guy.
 
[quote name='PhrostByte']True however some things are objective. Attitudes and feelings and crap aren't but GGC's, pre-order bonuses and the like are :] We can share! this is a forum after all.[/QUOTE]

Yeah I understand that, it just seems to me people are taking things way too seriously. If one person thinks one thing adamently, you're probably not going to convince them of the opposite no matter how much you try to argue with them.

And yeah I also do understand that it's a forum and with forums comes arguements and the like, just seems like the people in this particular thread are somewhat heated to me is all.
 
[quote name='Kuros']The biggest things with the cards and subs and reserves is that it seems that the companies don't realize that people don't want that shit shoved down their throats. You can't expect everyone to buy subs and reserves, nor should the companies force their employees to shove res's and subs in the face of customers. They should rather teach them to properly know who would probably buy reserves and subs.

My line changes on what you bring to me to buy, examples:

If you bring up one or a couple bargin bin used games, I'll ask for a GS card, but if you don't have one, I won't usually mention getting one because if you are buying the bargin bin games, most likely you won't want to buy a 15 dollar subscription. I'd say about 95% of the time this is true. I will mention reserves though.

If you bring up only new games, I won't mention the card, since it doesn't work on new. But I do ask about reserves.

If you bring up some higher priced used games, I ask for a GS card and if you don't have one, I'll ask if the person is interested and what the card is about. I of course mention reserves also.

Better yet, a smart employee will know who to target for subs and reserves. Hardcore gamers of course are usually great for subs and reserves. Families are great for subs, but not reserves and the opposite is true for the average casual gamer, who may want to really get that one hot title and so he/she will reserve it, but who normally doesn't have time for games, so no sub for them.

It's all about social intelligence and as a faceless corporation, they don't get that.

Trust me, I'd rather strike up a conversation with a customer about a game that we both love to play than talk about reserves and subs. I just did the other day, a customer and I were talking about the state of arcades, where to get good joysticks and MvC2. He was a pretty cool guy.[/QUOTE]

There is no need to teach anyone on who to ask for certain things. You don't know what people will buy. Try asking every person in line if they want a card, whether they are buying used or new. Don't look at what they're spending or buying. Your card sales will go up big time. We have to to get an Edge card for every $300 we sell.

Preorders are also easy to get, especially with the 360 coming. If they preorder one, or already did just mention they should preorder a game. Works most of the time and you're numbers will go up. We have to get a preorder for every $500 we sell.

We don't have subs but I know we will soon. Do you guys get commission from those? I also believe EBgames will now be called Gamestop, because everyone felt Gamestop was a bigger name.
 
I've been in the EBs and Gamestops near me enough that they know who I am, and they don't bother me at all. Now that I think about it, they have always been cool about everything.

Retail is very YMMV, like it or not.
 
That sucks! If EbGames is that hard core, they should give me the trade in value of games I'm considering bringing in before I actually do.
 
[quote name='Serialkilla']I've been in the EBs and Gamestops near me enough that they know who I am, and they don't bother me at all. Now that I think about it, they have always been cool about everything.

Retail is very YMMV, like it or not.[/QUOTE]

Same here I spent much of my time in my local EB & GS and all of the older employees know who I am so they know I have fun when a newer employee actually asks me to pre-order something.
 
[quote name='Level Jumper']From what I've heard it seems GS wants to adopt quite a few EB policies...and most of these "new" policies from EB are either things that GS is supposed to be doing already or last ditch efforts by the people currently in charge of EB to grab some extra cash on their way out it seems.[/QUOTE]


Makes me glad that I rarely, if ever, have to shop at either store... they've got so many policies that just piss me off.
 
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