Radioactive_Man
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Cry me a river.
BTW I know that silly pun has been said before I just don't give a shit
BTW I know that silly pun has been said before I just don't give a shit
EB Wouldn't Sell Me what I tried to pay for
- Thread starter Darkprime
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nosuchsoul
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What do you mean you tried to pay for it? You tried to get it for a penny! Stuff like that is supposed to be destroyed since it is a business loss and must be destroyed for tax reasons.
And employees "ALWAYS" get first crack at the penny stuff. No matter if you saw it or not. We do not care if you do not come back, we really don't.
Sorry buddy.
And employees "ALWAYS" get first crack at the penny stuff. No matter if you saw it or not. We do not care if you do not come back, we really don't.
Sorry buddy.
nosuchsoul
CAGiversary!
Um, no.
See, the guy was there for the penny drums and the penny drums only. We are used to seeing these guys who come in for this sort of deal very often. We also know that these guys are the same ones who would not come back to make purchases no matter if we gave it to them or not.
Why would we provide "good customer service" for someone we are dang sure is not a "real" customer.
However, there was once that guy, five years ago, who did come back. I think it was because he had a fever or something.
See, the guy was there for the penny drums and the penny drums only. We are used to seeing these guys who come in for this sort of deal very often. We also know that these guys are the same ones who would not come back to make purchases no matter if we gave it to them or not.
Why would we provide "good customer service" for someone we are dang sure is not a "real" customer.
However, there was once that guy, five years ago, who did come back. I think it was because he had a fever or something.
Demolition Man
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[quote name='nosuchsoul']Why would we provide "good customer service" for someone we are dang sure is not a "real" customer.[/QUOTE]
And how are you going to make a real customer if you don't provide them with good customer service to begin with?
And how are you going to make a real customer if you don't provide them with good customer service to begin with?
Well, I sort of see your point. I hope you would at least give the guides to what you cosider a "real" customer.
I look for bargains like that, but I also end up spending at least $1000 a year on games, systems, accessories, etc. I wouldn't go back to a store where I was treated like the guy in the first post.
I look for bargains like that, but I also end up spending at least $1000 a year on games, systems, accessories, etc. I wouldn't go back to a store where I was treated like the guy in the first post.
[quote name='nosuchsoul']What do you mean you tried to pay for it? You tried to get it for a penny! Stuff like that is supposed to be destroyed since it is a business loss and must be destroyed for tax reasons.
And employees "ALWAYS" get first crack at the penny stuff. No matter if you saw it or not. We do not care if you do not come back, we really don't.
Sorry buddy.[/QUOTE]
So why would employees want first crack on destroyed merchandise? You did say that stuff is supposed to be destroyed at a penny, right?
If you're not destroying it then it should be up for grabs to whoever finds it first. And I believe you have an advantage because you actually get a list of what dropped to a penny on that day. If someone goes into your store two weeks later and finds a penny item still on the shelf, then he should have rights to it if it's not going to be destroyed.
And employees "ALWAYS" get first crack at the penny stuff. No matter if you saw it or not. We do not care if you do not come back, we really don't.
Sorry buddy.[/QUOTE]
So why would employees want first crack on destroyed merchandise? You did say that stuff is supposed to be destroyed at a penny, right?
If you're not destroying it then it should be up for grabs to whoever finds it first. And I believe you have an advantage because you actually get a list of what dropped to a penny on that day. If someone goes into your store two weeks later and finds a penny item still on the shelf, then he should have rights to it if it's not going to be destroyed.
camelking6969
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[quote name='nosuchsoul']Um, no.
See, the guy was there for the penny drums and the penny drums only. We are used to seeing these guys who come in for this sort of deal very often. We also know that these guys are the same ones who would not come back to make purchases no matter if we gave it to them or not.
Why would we provide "good customer service" for someone we are dang sure is not a "real" customer.
However, there was once that guy, five years ago, who did come back. I think it was because he had a fever or something.[/quote]
what a freakin dumbass thing to say, people like you are why most people hate eb and gs, blast me if you want i dont give a shit, but word of mouth is deadly, so you treat that one custmer like shit cuz u say he wont be back, but they way u act he tells other people then becomes a snow ball effect. so think before you act
See, the guy was there for the penny drums and the penny drums only. We are used to seeing these guys who come in for this sort of deal very often. We also know that these guys are the same ones who would not come back to make purchases no matter if we gave it to them or not.
Why would we provide "good customer service" for someone we are dang sure is not a "real" customer.
However, there was once that guy, five years ago, who did come back. I think it was because he had a fever or something.
[/quote]what a freakin dumbass thing to say, people like you are why most people hate eb and gs, blast me if you want i dont give a shit, but word of mouth is deadly, so you treat that one custmer like shit cuz u say he wont be back, but they way u act he tells other people then becomes a snow ball effect. so think before you act
[quote name='camelking6969']what a freakin dumbass thing to say, people like you are why most people hate eb and gs, blast me if you want i dont give a shit, but word of mouth is deadly, so you treat that one custmer like shit cuz u say he wont be back, but they way u act he tells other people then becomes a snow ball effect. so think before you act[/QUOTE]
Now hold up.
How do you know they'll tell other people? How do you know those other people will listen? How do you know he doesn't only tell people just like him looking for penny deals?
If we're going to make up slippery slope possibilities, you might as well consider all of them.
In other words, there is really no right or wrong answer here, so let's consider the very first part of the equation: EB/GS employees are told to not sell penny merchandise and should destroy it. That is the bottom line - nothing should be considered after that.
Does that suck? Yes, especially when people are so willing to have those items AND when it would be no trouble at all for the employee to give it to the customer. AND it would be good customer relations. Almost all around win-win.
BUT, EB/GS want their books to look good and are under an obligation to do so, unless they want to closef or be downsized. A customer, on the other hand, just wants the item for cheap. Whether or not he gets it hardly makes any impact on anything, except that he MIGHT stop shopping at those stores. However, the chances of that happening are slim purely based on the fact that specailized game markets are few and far between, and EB/GS have a huge controlling stake in it. And EB/GS will play that bet everytime because the odds are overwhelmingly in their favor. They are happy to take the risk, because in most cases they are right - that person will shop at their store at some point in the future.
It doesn't matter what we, as customers, think compared to what EB/GS corporate does. If their employees half ass their job - in this case, not selling something - that sucks balls, to the point where it is aggrivating to deal with the stores. What we want to happen (and what probably SHOULD happen) in a penny item case is that we get it. But EB would rather get the ...what, x-percentage refund or something (because I doubt it is 100%)? And I think we all agree that is retarded.
Hmm, now what does that sound like? Do you know?
Right, people trading in games for a fraction of the price they paid in order to save a few bucks on the next game they buy overpriced.
It's stupid every time it happens, man. And it's just the same thing thousands of people do everyday to keep these places in business.
The best offense is to be smart about it, hope for the best, and attempt to get EB/GS to realize how retarded the destruction tactic always is and always has been. Can you imagine how much it would squeeze their balls if EVERYONE who purchased games there did trades (a la CAG) on a grand scale? I mean, shit, I can trade a game on here for a game I want instead of getting 4 bucks for it at EB/GS. Thank god. And unfortunately it would take a massive cooperation on the part of everyone to get EB/GS to bend to our will.
I'll be first on board that, should something ever happen, that we get them to change their policies regarding a number of things. For instance, giving trade-in credit based on condition of item in question.
But now I'm just dreaming.
Note: I am not endorsing it or sticking up for them. I'm looking at this as logically as possible.
Now hold up.
How do you know they'll tell other people? How do you know those other people will listen? How do you know he doesn't only tell people just like him looking for penny deals?
If we're going to make up slippery slope possibilities, you might as well consider all of them.
In other words, there is really no right or wrong answer here, so let's consider the very first part of the equation: EB/GS employees are told to not sell penny merchandise and should destroy it. That is the bottom line - nothing should be considered after that.
Does that suck? Yes, especially when people are so willing to have those items AND when it would be no trouble at all for the employee to give it to the customer. AND it would be good customer relations. Almost all around win-win.
BUT, EB/GS want their books to look good and are under an obligation to do so, unless they want to closef or be downsized. A customer, on the other hand, just wants the item for cheap. Whether or not he gets it hardly makes any impact on anything, except that he MIGHT stop shopping at those stores. However, the chances of that happening are slim purely based on the fact that specailized game markets are few and far between, and EB/GS have a huge controlling stake in it. And EB/GS will play that bet everytime because the odds are overwhelmingly in their favor. They are happy to take the risk, because in most cases they are right - that person will shop at their store at some point in the future.
It doesn't matter what we, as customers, think compared to what EB/GS corporate does. If their employees half ass their job - in this case, not selling something - that sucks balls, to the point where it is aggrivating to deal with the stores. What we want to happen (and what probably SHOULD happen) in a penny item case is that we get it. But EB would rather get the ...what, x-percentage refund or something (because I doubt it is 100%)? And I think we all agree that is retarded.
Hmm, now what does that sound like? Do you know?
Right, people trading in games for a fraction of the price they paid in order to save a few bucks on the next game they buy overpriced.
It's stupid every time it happens, man. And it's just the same thing thousands of people do everyday to keep these places in business.
The best offense is to be smart about it, hope for the best, and attempt to get EB/GS to realize how retarded the destruction tactic always is and always has been. Can you imagine how much it would squeeze their balls if EVERYONE who purchased games there did trades (a la CAG) on a grand scale? I mean, shit, I can trade a game on here for a game I want instead of getting 4 bucks for it at EB/GS. Thank god. And unfortunately it would take a massive cooperation on the part of everyone to get EB/GS to bend to our will.
I'll be first on board that, should something ever happen, that we get them to change their policies regarding a number of things. For instance, giving trade-in credit based on condition of item in question.
But now I'm just dreaming.
Note: I am not endorsing it or sticking up for them. I'm looking at this as logically as possible.
The only thing EB did wrong, unless the clerk threw attitude at a customer, is leaving an item on the shelf that they had no intention of sellings.
However, this could be chalked up to laziness, or pure accident. Maybe they got the list of pennied out stuff in the computer. Maybe the clerk went to the shelf, took them off and took them in the back to do whatever. Maybe one copy wasn't in the "D" section where it was supposed to be, but was down in the Rs, and was missed. Later on another clerk or even a decent customer found itand put it in the D section.
I can see how it could be missed, and that's at least as likely as the option of them, or a certain clerk, being lazy and not doing his job correctly--which is not at all limited to video game stores. Customer service and work ethics are a dying set of skills nowadays.
"people trading in games for a fraction of the price they paid in order to save a few bucks on the next game they buy overpriced."
Also not limited to video game industry. Judging by the responses in the 'how old are you' thread, the answer to this question is probably 'no,', but I'll ask anyway. Ever buy a new car? The minute you sign the papers it depreciates 5-30%. Trade-in value of 90% of cars is not too different from trade-in value of games, and of course you can make more, in most cases, selling directly to another end user rather than trading in to a retailer.
"What we want to happen (and what probably SHOULD happen) in a penny item case is that we get it. But EB would rather get the ...what, x-percentage refund or something (because I doubt it is 100%)? And I think we all agree that is retarded."
I don't agree that that is 'retarded'. Some publishers do give 100% credit on unsold books. And even if not, even if the credit is 50%, I'd rather return a book for 50% credit, than sell it for one penny.
I do agree that 'negative feedback' on a retailer is much more powerfu and quick-spreading than 'positive'. I don't think, however, that the customer is always right. Sometimes the customer is wrong. This, as stated in the OP, "she flipped out at me yelling about how I am trying to rip them off by knowing about a clearance and how she must destroy the drums and will not sell them to me. She then acted like she was calling a manager who allegedly told her not to sell them to me," is certainly unacceptable, and if I were her manager, I would at least write her up. Not for saying she couldn't sell it, but how she said it.
No copies does mean no copies, and technically trying to use that edited or reprinted coupon could be considered coupon fraud [of course they'd probably need to prove intent].
A penny is legal tender, yes, but a private company is under no obligation to sell something to a person, as long as their decision is not based on race/gender/etc [ie, discrimination]. That penny is legal tender only in support of a purchase agreement, which was not made in this case, since the seller didn't agree to sell the item.
I don't "endorse" them, but I will stick up for them, because I don't think they did anything wrong, with two exceptions:
1. an employee should *never* throw attitude at a customer or potential customer, regardless what s/he is buying; and
2. someone either made a mistake or was lazy in not removing the 'destroyed' item from the shelf. If it was laziness, then that employee's slackitude is harming the company; if it was a mistake, well, mistakes do happen, how it is handled is then the important issue [and it wasn't handled right, see point 1.]
However, this could be chalked up to laziness, or pure accident. Maybe they got the list of pennied out stuff in the computer. Maybe the clerk went to the shelf, took them off and took them in the back to do whatever. Maybe one copy wasn't in the "D" section where it was supposed to be, but was down in the Rs, and was missed. Later on another clerk or even a decent customer found itand put it in the D section.
I can see how it could be missed, and that's at least as likely as the option of them, or a certain clerk, being lazy and not doing his job correctly--which is not at all limited to video game stores. Customer service and work ethics are a dying set of skills nowadays.
"people trading in games for a fraction of the price they paid in order to save a few bucks on the next game they buy overpriced."
Also not limited to video game industry. Judging by the responses in the 'how old are you' thread, the answer to this question is probably 'no,', but I'll ask anyway. Ever buy a new car? The minute you sign the papers it depreciates 5-30%. Trade-in value of 90% of cars is not too different from trade-in value of games, and of course you can make more, in most cases, selling directly to another end user rather than trading in to a retailer.
"What we want to happen (and what probably SHOULD happen) in a penny item case is that we get it. But EB would rather get the ...what, x-percentage refund or something (because I doubt it is 100%)? And I think we all agree that is retarded."
I don't agree that that is 'retarded'. Some publishers do give 100% credit on unsold books. And even if not, even if the credit is 50%, I'd rather return a book for 50% credit, than sell it for one penny.
I do agree that 'negative feedback' on a retailer is much more powerfu and quick-spreading than 'positive'. I don't think, however, that the customer is always right. Sometimes the customer is wrong. This, as stated in the OP, "she flipped out at me yelling about how I am trying to rip them off by knowing about a clearance and how she must destroy the drums and will not sell them to me. She then acted like she was calling a manager who allegedly told her not to sell them to me," is certainly unacceptable, and if I were her manager, I would at least write her up. Not for saying she couldn't sell it, but how she said it.
No copies does mean no copies, and technically trying to use that edited or reprinted coupon could be considered coupon fraud [of course they'd probably need to prove intent].
A penny is legal tender, yes, but a private company is under no obligation to sell something to a person, as long as their decision is not based on race/gender/etc [ie, discrimination]. That penny is legal tender only in support of a purchase agreement, which was not made in this case, since the seller didn't agree to sell the item.
I don't "endorse" them, but I will stick up for them, because I don't think they did anything wrong, with two exceptions:
1. an employee should *never* throw attitude at a customer or potential customer, regardless what s/he is buying; and
2. someone either made a mistake or was lazy in not removing the 'destroyed' item from the shelf. If it was laziness, then that employee's slackitude is harming the company; if it was a mistake, well, mistakes do happen, how it is handled is then the important issue [and it wasn't handled right, see point 1.]
jimbo12457
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[quote name='Graystone']Homeless people have phones now. 
[/quote]
lol :lol:
[/quote]lol :lol:
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camelking6969
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[quote name='Strell']Now hold up.
How do you know they'll tell other people? How do you know those other people will listen? How do you know he doesn't only tell people just like him looking for penny deals?
If we're going to make up slippery slope possibilities, you might as well consider all of them.
In other words, there is really no right or wrong answer here, so let's consider the very first part of the equation: EB/GS employees are told to not sell penny merchandise and should destroy it. That is the bottom line - nothing should be considered after that.
Does that suck? Yes, especially when people are so willing to have those items AND when it would be no trouble at all for the employee to give it to the customer. AND it would be good customer relations. Almost all around win-win.
BUT, EB/GS want their books to look good and are under an obligation to do so, unless they want to closef or be downsized. A customer, on the other hand, just wants the item for cheap. Whether or not he gets it hardly makes any impact on anything, except that he MIGHT stop shopping at those stores. However, the chances of that happening are slim purely based on the fact that specailized game markets are few and far between, and EB/GS have a huge controlling stake in it. And EB/GS will play that bet everytime because the odds are overwhelmingly in their favor. They are happy to take the risk, because in most cases they are right - that person will shop at their store at some point in the future.
It doesn't matter what we, as customers, think compared to what EB/GS corporate does. If their employees half ass their job - in this case, not selling something - that sucks balls, to the point where it is aggrivating to deal with the stores. What we want to happen (and what probably SHOULD happen) in a penny item case is that we get it. But EB would rather get the ...what, x-percentage refund or something (because I doubt it is 100%)? And I think we all agree that is retarded.
Hmm, now what does that sound like? Do you know?
Right, people trading in games for a fraction of the price they paid in order to save a few bucks on the next game they buy overpriced.
It's stupid every time it happens, man. And it's just the same thing thousands of people do everyday to keep these places in business.
The best offense is to be smart about it, hope for the best, and attempt to get EB/GS to realize how retarded the destruction tactic always is and always has been. Can you imagine how much it would squeeze their balls if EVERYONE who purchased games there did trades (a la CAG) on a grand scale? I mean, shit, I can trade a game on here for a game I want instead of getting 4 bucks for it at EB/GS. Thank god. And unfortunately it would take a massive cooperation on the part of everyone to get EB/GS to bend to our will.
I'll be first on board that, should something ever happen, that we get them to change their policies regarding a number of things. For instance, giving trade-in credit based on condition of item in question.
But now I'm just dreaming.
Note: I am not endorsing it or sticking up for them. I'm looking at this as logically as possible.[/quote]
all i am saying is i can gives a rats ass if he got the drums for .01 or not, i was commenting on the guy attitude. and you know people talk, when i was in sales no matter what kind of ass they were to me i grinned and took it, cuz with no customers no job. and gs/eb/ryno/gamecrazy, they all suck imo, and i feel like that because 90 % of the time you get an asswipe that will help you, kinda like nosuchsoul, i was just commenting on his post and it was my opion
How do you know they'll tell other people? How do you know those other people will listen? How do you know he doesn't only tell people just like him looking for penny deals?
If we're going to make up slippery slope possibilities, you might as well consider all of them.
In other words, there is really no right or wrong answer here, so let's consider the very first part of the equation: EB/GS employees are told to not sell penny merchandise and should destroy it. That is the bottom line - nothing should be considered after that.
Does that suck? Yes, especially when people are so willing to have those items AND when it would be no trouble at all for the employee to give it to the customer. AND it would be good customer relations. Almost all around win-win.
BUT, EB/GS want their books to look good and are under an obligation to do so, unless they want to closef or be downsized. A customer, on the other hand, just wants the item for cheap. Whether or not he gets it hardly makes any impact on anything, except that he MIGHT stop shopping at those stores. However, the chances of that happening are slim purely based on the fact that specailized game markets are few and far between, and EB/GS have a huge controlling stake in it. And EB/GS will play that bet everytime because the odds are overwhelmingly in their favor. They are happy to take the risk, because in most cases they are right - that person will shop at their store at some point in the future.
It doesn't matter what we, as customers, think compared to what EB/GS corporate does. If their employees half ass their job - in this case, not selling something - that sucks balls, to the point where it is aggrivating to deal with the stores. What we want to happen (and what probably SHOULD happen) in a penny item case is that we get it. But EB would rather get the ...what, x-percentage refund or something (because I doubt it is 100%)? And I think we all agree that is retarded.
Hmm, now what does that sound like? Do you know?
Right, people trading in games for a fraction of the price they paid in order to save a few bucks on the next game they buy overpriced.
It's stupid every time it happens, man. And it's just the same thing thousands of people do everyday to keep these places in business.
The best offense is to be smart about it, hope for the best, and attempt to get EB/GS to realize how retarded the destruction tactic always is and always has been. Can you imagine how much it would squeeze their balls if EVERYONE who purchased games there did trades (a la CAG) on a grand scale? I mean, shit, I can trade a game on here for a game I want instead of getting 4 bucks for it at EB/GS. Thank god. And unfortunately it would take a massive cooperation on the part of everyone to get EB/GS to bend to our will.
I'll be first on board that, should something ever happen, that we get them to change their policies regarding a number of things. For instance, giving trade-in credit based on condition of item in question.
But now I'm just dreaming.
Note: I am not endorsing it or sticking up for them. I'm looking at this as logically as possible.[/quote]
all i am saying is i can gives a rats ass if he got the drums for .01 or not, i was commenting on the guy attitude. and you know people talk, when i was in sales no matter what kind of ass they were to me i grinned and took it, cuz with no customers no job. and gs/eb/ryno/gamecrazy, they all suck imo, and i feel like that because 90 % of the time you get an asswipe that will help you, kinda like nosuchsoul, i was just commenting on his post and it was my opion
mastertard
CAGiversary!
[quote name='PenguinMaster']What I don't understand is why they won't give something away (or sell it for a penny) instead of destroying it. They are obviously trying to get rid of it, why not let you take it off their hands?[/quote]
a lot of companies do this because "it is expensive to give things out for free", as in, they dont want to deal with it basically (the resources, etc.). happens all the time.... food places with food leftover that could feed over 50 people get tossed
so instead... they destroy it. yep, it's pretty dumb
but in general... GS and EB have some of the most retarded customer support systems of all time
a lot of companies do this because "it is expensive to give things out for free", as in, they dont want to deal with it basically (the resources, etc.). happens all the time.... food places with food leftover that could feed over 50 people get tossed
so instead... they destroy it. yep, it's pretty dumb
but in general... GS and EB have some of the most retarded customer support systems of all time
Blackshear
CAGiversary!
[quote name='mastertard']happens all the time.... food places with food leftover that could feed over 50 people get tossed
so instead... they destroy it. yep, it's pretty dumb
[/quote]
Heh, this is getting off topic but that reminds me of somthing I saw on my 1st job about 6 yrs ago; I worked at a Bennigans that had just been built, the trainers would show the hired cooks how to cook everything on the menu over and over then toss it in the trash (steaks, seafood, etc.), they did this for several nights until the place opened... it was the most wasteful thing I've ever seen in my life, the amount of food they threw out was obscene.
so instead... they destroy it. yep, it's pretty dumb
[/quote]
Heh, this is getting off topic but that reminds me of somthing I saw on my 1st job about 6 yrs ago; I worked at a Bennigans that had just been built, the trainers would show the hired cooks how to cook everything on the menu over and over then toss it in the trash (steaks, seafood, etc.), they did this for several nights until the place opened... it was the most wasteful thing I've ever seen in my life, the amount of food they threw out was obscene.
I think they should have a sign posted in the store that they are not allowed to sell penny items to cover themselves, if this was the case then no one here would be able to question this policy cause its in plain view. But if a policy is not in plain view of the customer then you should act like you dont know the policy even if you do
It should be something like "please note, if an item rings up in the register as a penny, we are not allowed to sell it to you".
This also goes for all stores that operate on a destroy if its a penny policy.
It should be something like "please note, if an item rings up in the register as a penny, we are not allowed to sell it to you".
This also goes for all stores that operate on a destroy if its a penny policy.
[quote name='SaraAB']I think they should have a sign posted in the store that they are not allowed to sell penny items to cover themselves, if this was the case then no one here would be able to question this policy cause its in plain view. But if a policy is not in plain view of the customer then you should act like you dont know the policy even if you do
It should be something like "please note, if an item rings up in the register as a penny, we are not allowed to sell it to you".
This also goes for all stores that operate on a destroy if its a penny policy.[/QUOTE]
The number of people who don't know the penny code rule is staggering. Better to not alert people to it and get them to start looking for penny items to see if they cna talk the cashier into 'looking the other way'.
It should be something like "please note, if an item rings up in the register as a penny, we are not allowed to sell it to you".
This also goes for all stores that operate on a destroy if its a penny policy.[/QUOTE]
The number of people who don't know the penny code rule is staggering. Better to not alert people to it and get them to start looking for penny items to see if they cna talk the cashier into 'looking the other way'.
bread's done