Ebay Annoyance

jeffreyjrose

jeffreyjrose

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OK, I have a personal Paypal account b/c I don't feel like paying 30 cents plus 2.9% everytime I sell something.

I clearly state in my auctions that I DO NOT ACCEPT CREDIT CARD PAYMENTS. I put this in bold, and state it twice. My product descriptions are usually 30 words or less, and my payment instructions are clear. In the past three weeks, I have had five people pay with a credit card. I then have to wait for them to set up their bank accounts on their Paypal accounts. It is just annoying, since I have to spend more time with emails, waiting, etc.

How do you all deal with this? (I recently set up a second Paypal account to deal with credit card payments... but still!) Any tips on trying to get my buyers to do the right thing the first time?

Thanks in advance,
Jeff
 
Not sure what the work around is for the prob u are having other than there is no real way around it. I got a PayPal preferred account because some months I sell too much.

Bidders can be a real pain -- I say in myauction 5 times that I DO NOT ACCEPT CHECKS, and I still have people trying to pay with checks. I now tell people that checks will be mailed back. in my e-mails as well.

It just makes me really appreciate the ebay transactions that go right, that much more.
 
Donssword, it's good to hear that I am not the only one with buyers who don't read before buying!

I suppose there is no answer... I'm just going to have to deal with it.
 
OK, I have a personal Paypal account b/c I don't feel like paying 30 cents plus 2.9% everytime I sell something.

I clearly state in my auctions that I DO NOT ACCEPT CREDIT CARD PAYMENTS. I put this in bold, and state it twice. My product descriptions are usually 30 words or less, and my payment instructions are clear. In the past three weeks, I have had five people pay with a credit card. I then have to wait for them to set up their bank accounts on their Paypal accounts. It is just annoying, since I have to spend more time with emails, waiting, etc.

How do you all deal with this? (I recently set up a second Paypal account to deal with credit card payments... but still!) Any tips on trying to get my buyers to do the right thing the first time?
Click to expand...

I would like to know myself. I just had one end about 5 minutes ago that payed with a credit card and I don't accept them either. I state it multiple times in my listing in enlarged, bold that I cannot accept credit/debit card payments.
 
[quote name='GundNataku']I would like to know myself. I just had one end about 5 minutes ago that payed with a credit card and I don't accept them either. I state it multiple times in my listing in enlarged, bold that I cannot accept credit/debit card payments.[/quote]

Yep, that's what brought on this topic. Number 5 credit card user just about 45 minutes ago. I read everything in the item descriptions thoroughly before I buy, what makes it so hard for other buyers to do the same? (don't answer that anyone, it's supposed to be redundant)
 
I do the same thing, I say bank account or direct transfer only, but my account allows credit card. So i say if you want to use a credit card add 3.5%, yet everyone uses a credit card and never adds it. Most people getting stuff on ebay are pretty dumb.
 
OK, now the shaq-fuing buyer says that he doesn't want to buy my game at all... Great, relisting fees. And I can't leave negative feedback, b/c then he'll leave it for me... 'seller tried to get me to pay with bank account, evil guy.' Anger before sleep, not a good thing.
 
Yes, I've had that issue a couple times. Most people are really good about paying it with another method though, so it's usually not a big deal for me. Sometimes I can direct them to a friend's premier or business account too.

[quote name='coolcps']I do the same thing, I say bank account or direct transfer only, but my account allows credit card. So i say if you want to use a credit card add 3.5%, yet everyone uses a credit card and never adds it. Most people getting stuff on ebay are pretty dumb.[/quote]

Don't you get fees regardless of whether it's a bank transfer or credit card payment when your account is business or premier? Plus, mentioning eBay and Paypal fees in your auction is against eBay policy, I think.
 
Yep, NPB report looks like my only option here. Ugh! This little guy has made more of a hassle for me then he knows. "I'll just click Buy It Now for this game I want, oh I can't use a credit card?, wait the seller just contacted me and told me how to pay step by step?, I'll reply in all caps: SORRY FOR THE INCONVENIENCE, I NO LONGER WANT THIS GAME."

Oh, and he started on Ebay two days ago, with a rating of 0.

I'm off to bed, this is making me angry.

Jeff

[quote name='coolcps']Same thing happened to me, the person stopped returning my emails so i filed a nonpaying bidder report.[/quote]
 
[quote name='judyjudyjudy'] Don't you get fees regardless of whether it's a bank transfer or credit card payment when your account is business or premier? Plus, mentioning eBay and Paypal fees in your auction is against eBay policy, I think.[/quote]

I have a premiere account, but I never knew that I get charged either way, I could swear that I have recieved payments with my premier account and not have gotten charged. If thats true though then I am gettin screwed on paypal! Also I dont think its against ebay policty to list those fees, at least I see it in many auctions.
 
If you accept paypal there is a pic on your listing showing master card, visa etc. So you a SOL because people don't read your terms and conditions.

What I do is accept credit cards and just make sure the S/H is enough to cover mailing the item + ebay fees + paypal fees so I am covered.
 
Happens to me all the time... I just had to upgrade my account this month though because I sold too much (damn receiving limit).... Anyways, it is much easier to just accept CC payments.... spares me the hassle of stupid bidders paying with a CC... Too bad you can only downgrade your account one time :whistle2:(
 
I upgraded my Paypal account, does it have any bad things to it? Cause if it does.............. Well anyway, yeah, I just accept Credit Cards, It's just some buyers are stupid and they don't read the text. I hate those. Oh I have a problem....

I have this item on ebay, a PS2 game, this guy used buy it now. In my auction I said that I will ship in the U.S. only! Anyway, this guy is in Germany......................uhhhhhhhhhh he asked me for the shipping. I told him the amount today, should I even sell it to him?

Can someone please answer any of the 2 questions above?
 
[quote name='suko_32']I upgraded my Paypal account, does it have any bad things to it? Cause if it does.............. Well anyway, yeah, I just accept Credit Cards, It's just some buyers are stupid and they don't read the text. I hate those. Oh I have a problem....

I have this item on ebay, a PS2 game, this guy used buy it now. In my auction I said that I will ship in the U.S. only! Anyway, this guy is in Germany......................uhhhhhhhhhh he asked me for the shipping. I told him the amount today, should I even sell it to him?

Can someone please answer any of the 2 questions above?[/quote]

I probably wouldn't sell it to him, but that's just me. Depends on how badly you wanna get rid of the game and if you're happy with the price you got.
 
[quote name='suko_32']I upgraded my Paypal account, does it have any bad things to it? Cause if it does.............. Well anyway, yeah, I just accept Credit Cards, It's just some buyers are stupid and they don't read the text. I hate those. Oh I have a problem....

I have this item on ebay, a PS2 game, this guy used buy it now. In my auction I said that I will ship in the U.S. only! Anyway, this guy is in Germany......................uhhhhhhhhhh he asked me for the shipping. I told him the amount today, should I even sell it to him?

Can someone please answer any of the 2 questions above?[/quote]

1) Upgrading your Paypal account means that you'll have $.30 +2.9% (or whatever it is) deduction on all payments sent to you. 2) If he's willing to pay the shipping costs, why not? My only concern would be the item getting lost on the way there.
 
I really don't want to ship it to Germany, but if I don't sell it to him then I think he can leave a neg. feedback. However, I think I can fill out a form and not sell it to him
 
[quote name='suko_32']I really don't want to ship it to Germany, but if I don't sell it to him then I think he can leave a neg. feedback. However, I think I can fill out a form and not sell it to him[/quote]

Buyers can always leave negative against you for any reason, even if you've done everything perfect. According to this link http://pages.ebay.com/help/policies/unpaid-item-process.html , you aren't obligated to ship to him, and SHOULD be able to get your final value fee back easily.
 
The reason I don't really want to ship it to him is that some people at the ebay message board told me if the foreign person buys your stuff and pays with paypal, then he or she can claim that they didn't receive your item, even though they really did, and get their money back. Of course, this only happens a little and to higher end items. But hey, makes me scared
 
Knowing you put it in words that you don't accept credit card payments with paypal and/or won't ship outside the US clearly give you the option not to sell if those conditions are broken.

On the other hand by not accepting credit cards with paypal you look a little shadey as you don't offer the buyer the ability to chargeback if they somehow need one. Same thing happens with not shipping outside the US.

suko_32: Ask for them to pay for delivery confirmation and insurance. Also you only get one reversal for your account type with paypal. If you return it to a personal account, the next time it becomes a business/merchant account it will be like that forever.
 
Rather than pull a Sweeney on multiple posts (heh), I'll just put all my thoughts in a list. I'm sure my thoughts won't be popular amongst the sellers, so flame away.

1-I know that passing the various fees and charges onto the customer is a common practice. I also know that eBay frowns on that (because hey, it's wrong) and if you're stupid enough to list that in your auction, well...good luck to you. I report auctions I see that do this. How would you feel if you walked in a store and had to pay more than advertised because you decided to use a credit card? If you can't afford the cost of doing business, then you don't need to be doing that business, capice? Not accepting credit cards is fine, but don't say you accept them then make the customer pay your fee for doing so.

2-Building those extra fees (or extra profit) into your shipping cost is also wrong. I was looking at GBA games yesterday. $6-$7 shipping for a cart-only GBA game is beyond wrong. The only time I'd pay that much shipping is if the deal is ludicrously good. And in these clearance days, $7 difference can make a great deal into a no deal. The only people who'll buy with those charges are the very morons every seller complains about.

3-Speaking of moron buyers, I don't see why you guys aren't turning some of them into eBay. Don't take credit cards but that's how they want to pay? I'd report them. Don't ship outside the US but they want it shipped to Germany? Tell them no then report them.

4-There is no point #4.
 
I say I accept transfers via PayPal in the item description, but I don't check PayPal as a form of payment. Since I started doing that it's been a lot less common. Also, I heard you can set up PayPal so it automatically rejects all credt card payments, but I haven't tried that yet.
 
PsyClerk makes some great points. As a buyer and a seller on Ebay, I can understand both sides. I will always buy with a credit card using PayPal because of my past experiences with PayPal. The rights of the buyer are very limited when using a direct withdrawal from your account, bank or PayPal. I have only had 1 transaction that I lost money on and that is because I used a direct withdrawal option and PayPal was not helpful at all. I never received the item and lost my money. I spent several months trying to work through it with PayPal but to no avail. Believe me, when that happens to you as a buyer you will want to pay via a Credit Card as well. At least you will then have recourse to getting your money back when defrauded.
 
I have a quick question. On ebay june 29 someone one an auction of mine, which was clearly stated Paypal is the only form of payment. They contacted me once after the auction saying they didnt have Paypal. I sent back saying we could work out her/him sending a money order. Now 3 weeks later I get an email from him/her asking if they could send a money order. I was already in the process of filing a nonpaying bidder report and am going on vacation in a day anyway. If I file the report can they still leave me negative? What do you think I should do, I do not want to give the person that item now, especially not waiting for a money order. I think that 3 weeks with no contact is unnaceptable.
 
I believe that since there was no exchange of money/items, if they decide to leave you a negative you can have it removed. Feedback can be removed if, "Feedback left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.", meaning if they leave you a negative feedback tell eBay they never intended to pay you in the first place (they really didn't after 3 weeks), and say that they only offered to pay for the item because you contacted eBay.

Link

If that doesn't work -
http://pages.ebay.com/help/policies/feedback-removal.html
 
thanks for the help, he still hasn't repsonded so on Sunday, if no e-mails are received by the guy then I'll file a NPB thing
 
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