eBay problem, who is at fault?

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uuaww

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Alright so back on June 2nd or so I bought a cell phone off of eBay. I paid via money order on June 4th, and sent it to an address:
Mark Furman
bpempire
Brooklyn, NY 11230

The first thing that striked me was the lack of a street on the address, so I asked for it again and he gave me the same one again. So I sent my money order. Today he filed a non-paying buyer on me. I have the receipt for the money order still and I can get a refund if possible but I'd much rather have my phone. I than proceeded to bitch at him today via email for not sending, and saying that when I file for a refund on my money order that he will be screwed either way. What else can I do, he does have a phone number and I do plan on calling it later this week.
 
Was the name of the seller "bpempire"? I noticed a seller on eBay selling cell phones with that name, based out of Brooklyn.

Looking at some of their auctions, here is some more information:

937 Coney Island Ave.
Brooklyn, N.Y. 11230
718-941-8310

By doing a reverse phone lookup, the name of the company is:

Wholesale Communication, Inc.


Maybe the guy forgot to put the street name in the e-mail. Did you just ask for the address again, or did you tell him that there was no street name in his reply?

If "bpempire" was the seller, then I would definitely call them and straighten things out. The auctions say to ask for "Martin."

Looks like you will have to cancel your money order and get your money back, and then re-send the money order. Also, know that you should never send anything without a street address. The only exception is if you are sending to a major corporation. They will usually have addresses like this (for an example, I will use the Kellogg Corporation:

Kellogg Co.
Battle Creek, Michigan 49017

Good luck.
 
well i got an email from the guy back, and it does look at this is 100% his fault, now that he sees the emails he sent me, i verified the address and he told me the same thing.
 
What happened to the money order you sent to an incomplete address? Shouldn't it be return to you if you have a return address on the envelope? If it's returned to you, maybe you can let the guy see that you did send to the address he specified.
 
first off, if you are stressing over the NPB, that isnt worth stressing over: you have to rack up 3 non paying bidder complaints filed against your account within 12 months to get your account banned.

if it is his fault or your fault, that really isnt important. hopefully you still get your phone, just email him back and say that you will have to resend the money because of the wrong address. it isnt the end of the world,

hope you get your phone.
 
Well it is not your fault and you have the proof of it. But heh why would you mail something out without a complete address anyways? If he does file a NBP against you, you have enough proof though to disqualify it so do not worry about that. Try to get the situation clear with the seller so you can get your merchindise. You have mentioned that he sees the problem now and admits it is his fault so cancel your money order, ask for the correct address and re-send.
 
You should get your money order back....eventually. As a postal clerk there is nothing I hate more than insufficient address. It just annoys the heck out of me when people are lazy like that (though I do know this one isn't your fault). You'd be surprised how many we get with incomplete addresses. One of the favorites is for people to put a business name and the town, figuring the post office will figure it out for them. I don't bother to look them up when I get these, I just send them return to sender for insufficient address.

But anyway the reason I say you'll get it back eventually is it could take a while. Return to sender stuff is VERY low priority. In my office when a piece of first class can't be delivered, it has to be endorsed with a sticker saying why. This is the lowest priority job in the office since the post office considers the important part of their job done when they first attempt to deliver the letter. Getting it back to the sender, they don't really care about that much. So this job is done whenever someone has spare time to do it. It can takes weeks for the letter to be endorsed and sent back. I send a money order out one time years ago before I worked for the PO and I thought the guy stole my money since I never heard from him again. Well, NINE months later I got my money order back because the letter was undeliverable. 9 months!

Also one more tip for those who send things media mail. Media mail is considered 3rd class. 3rd class mail that isn't "address service requested" or "change service requested" or a similar endorsement (It's a business thing. You can't just write these on a package) is RECYCLED if it cannot be delivered. Yes, we just toss it out...often after some postal employee rips it open to see if anything they want is in it. That's illegal but the PO lets it go since the stuff was going in the garbage anyway. That's actually how my office gets most of their pens. Companies like to send out free samples of often really nice pens. Many times they go to places that don't exist or are out of business. We keep them for use at work.

Anyway, first class mail is not treated this way, but 3rd is. So keep that in mind when sending media mail stuff out. If you screw up the # or the person giving you their addy does, neither of you will likely ever see that parcel again. I've personally thrown out DVDs, textbooks, novels and various other expensive things because they were sent undeliverable 3rd class.
 
[quote name='crowbb']You should get your money order back....eventually. As a postal clerk there is nothing I hate more than insufficient address. It just annoys the heck out of me when people are lazy like that (though I do know this one isn't your fault). You'd be surprised how many we get with incomplete addresses. One of the favorites is for people to put a business name and the town, figuring the post office will figure it out for them. I don't bother to look them up when I get these, I just send them return to sender for insufficient address.

But anyway the reason I say you'll get it back eventually is it could take a while. Return to sender stuff is VERY low priority. In my office when a piece of first class can't be delivered, it has to be endorsed with a sticker saying why. This is the lowest priority job in the office since the post office considers the important part of their job done when they first attempt to deliver the letter. Getting it back to the sender, they don't really care about that much. So this job is done whenever someone has spare time to do it. It can takes weeks for the letter to be endorsed and sent back. I send a money order out one time years ago before I worked for the PO and I thought the guy stole my money since I never heard from him again. Well, NINE months later I got my money order back because the letter was undeliverable. 9 months!

Also one more tip for those who send things media mail. Media mail is considered 3rd class. 3rd class mail that isn't "address service requested" or "change service requested" or a similar endorsement (It's a business thing. You can't just write these on a package) is RECYCLED if it cannot be delivered. Yes, we just toss it out...often after some postal employee rips it open to see if anything they want is in it. That's illegal but the PO lets it go since the stuff was going in the garbage anyway. That's actually how my office gets most of their pens. Companies like to send out free samples of often really nice pens. Many times they go to places that don't exist or are out of business. We keep them for use at work.

Anyway, first class mail is not treated this way, but 3rd is. So keep that in mind when sending media mail stuff out. If you screw up the # or the person giving you their addy does, neither of you will likely ever see that parcel again. I've personally thrown out DVDs, textbooks, novels and various other expensive things because they were sent undeliverable 3rd class.[/QUOTE]

Very interesting points. Didnt know that about media mail. I dont send media mail, only first class and priority, but I do get sellers that send my stuff media. So far nothing has happened.
 
I don't understand it when some people send a game via media mail. Do they not realize that for about 10-30 cents more it can be sent via first class?
 
I have lost so many items from the post office. I am tempted to use another means. FedEx Ground is comparable in price and more reliable for sure.

Most of the items that were lost were sent priority. I filed a form for lost/stolen mail, but the post office did nothing! Lets just say I am pretty upset with the post office since one of those items lost was Zone of Enders 2.
 
Actually the form you are talking about is kind of a joke among postal employees. It exists solely to appease customers but unless the piece is insured, certified, or registered we don't really do anything with it. In theory someone goes back through those forms periodically to see if the packages can be found. In actuality they sit in a folder until it gets too big then are either thrown out or filed away never to be seen again.

[quote name='b3b0p']I have lost so many items from the post office. I am tempted to use another means. FedEx Ground is comparable in price and more reliable for sure.

Most of the items that were lost were sent priority. I filed a form for lost/stolen mail, but the post office did nothing! Lets just say I am pretty upset with the post office since one of those items lost was Zone of Enders 2.[/QUOTE]
 
[quote name='crowbb']Actually the form you are talking about is kind of a joke among postal employees. It exists solely to appease customers but unless the piece is insured, certified, or registered we don't really do anything with it. In theory someone goes back through those forms periodically to see if the packages can be found. In actuality they sit in a folder until it gets too big then are either thrown out or filed away never to be seen again.[/QUOTE]

1510? Crap. Had to fill out that form because a game wasn't delivered to a buyer's PO Box (First Class, non-insured, with Del. Con...at least he claims it wasn't delivered and del. con. wasn't scanned at delivery, if it was delivered). I told him I'd just refund his money if the package doesn't turn up in a months time after I turned in the form. Without Delivery Confirmation scanned in at the time of delivery a seller is screwed.

Another thing...I wish the Post Office would scan Del. Con. printed from the web at the drop-off point/pick-up point to at least show it was dropped off/picked up for delivery. One Post Office near me did that for awhile (when the packages left their location for the day), but that process stopped.
 
[quote name='uuaww']Mark Furman
bpempire
Brooklyn, NY 11230
The first thing that striked me was the lack of a street on the address, so I asked for it again and he gave me the same one again. So I sent my money order. [/QUOTE]



If the address is invalid, you should get your letter back, via the your return address.

I'm not sure who's at fault? The Seller is at fault, because he gave you an invalid address. On the other hand, the Buyer should have known NOT send money w/o a street address.

troy
troy
 
Yeah that's the one I believe. I don't handle complaints but I have actually heard other clerks laughing about that form and it's uselessness.

In our office we scan all DC stuff arrived in the office in the morning when we sort it, and then the carrier scans it again when it's delivered. We were having a problem with our box section clerk too not scanning stuff delivered so our Postmaster put in a new policy that now anything going to the box that doesn't require a signature is scanned delivered when we receive it.

Our previous PM had one of the clerks actually going into the computer, looking up all failed scans and putting them in as delivered to improve our numbers. I don't think this one goes quite that far though.

[quote name='bmarquardt']1510? Crap. Had to fill out that form because a game wasn't delivered to a buyer's PO Box (First Class, non-insured, with Del. Con...at least he claims it wasn't delivered and del. con. wasn't scanned at delivery, if it was delivered). I told him I'd just refund his money if the package doesn't turn up in a months time after I turned in the form. Without Delivery Confirmation scanned in at the time of delivery a seller is screwed.

Another thing...I wish the Post Office would scan Del. Con. printed from the web at the drop-off point/pick-up point to at least show it was dropped off/picked up for delivery. One Post Office near me did that for awhile (when the packages left their location for the day), but that process stopped.[/QUOTE]
 
[quote name='crowbb'] our Postmaster put in a new policy that now anything going to the box that doesn't require a signature is scanned delivered when we receive it. [/QUOTE]I wonder if that's what happened to my Ebay Package? The tracking shows it was delivered to the Station, and then delivered to me, but I have nothing in my hands. This has now happened *twice*.



It's pretty crummy that a post office would scan a package as "delivered" when it never was.

troy
 
It is very possible. In my experience PMs care about their numbers more than anything else. As long as everything shows up as delivered on time they are happy. It could also mean your parcel is floating around the office your PO box is in somewhere. In our office that happens too where box stuff is put in the wrong place and can sit there a long long time before one of the clerks finds it.

[quote name='electrictroy']I wonder if that's what happened to my Ebay Package? The tracking shows it was delivered to the Station, and then delivered to me, but I have nothing in my hands. This has now happened *twice*.



It's pretty crummy that a post office would scan a package as "delivered" when it never was.

troy[/QUOTE]
 
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