Thank you for writing to us at
Amazon.com.
First, please accept my sincere apology for any inconvenience.
Please understand sometimes unexpected fluctuations in supply can
add time to our original availability estimate. Unfortunately, when
we contacted our supplier, we learned that "NDS Electroplankton" is
in short supply.
Your credit card has not been charged for the item, as our policy is
to charge for items at the time of shipment.
I apologize for this inconvenience. Until recently we still hoped
to be able to obtain this item for you.
We make a significant effort to keep abreast of prices and
availabilities, but our reliance on our suppliers for information
about the items they offer means that, occasionally, our database
will not reflect all changes.
Further, to compensate you for this unexpected change, I have
upgraded the method of shipment for this order to two-day delivery.
There is of course no additional charge for this. The revised
delivery estimate for your order is March 14, 2006.
I've also waived the remaining shipping charges for this package
On the date of shipment, we will send you an e-mail confirming the
date, contents, and tracking number for your shipment. Please
contact us again if you do not receive a shipment confirmation by
March 10, 2006 by visiting
http://www.amazon.com/contact-us
Also, please note that we do our best to adhere to these estimates,
our inventory is constantly changing based on information we receive
directly from our suppliers.
Occasionally, unexpected fluctuations in supply will add time to our
original availability estimate. I do understand that such changes
can be inconvenient for you.
In addition to a wide selection of items, one of our aims at
Amazon.com is to provide a convenient and efficient service; in this
case, we have not met that standard.
I am truly sorry that we were not able to fulfill your expectations
for this level of service. I hope that you will give us another
opportunity to prove the quality of our service to you.
We would understand if you'd prefer to cancel your order. You may
cancel unshipped items through the "Your Account" page, accessible
at the top of any page on our web site. To cancel your order,
simply click "Cancel items or orders." After signing in with your e-
mail address and password, you will be able to view your order
history and cancel your order for any item that has not yet entered
the shipping process.
If you have further questions, feel free to visit our online Help
pages:
http://www.amazon.com/help
Please accept my most sincere apologies for this inconvenience.
Again, we are very sorry for any disappointment this has caused.
Please know that we value your business and hope to see you again
soon at
Amazon.com.
Please let us know if this e-mail resolved your question:
If yes, click here:
If not, click here:
Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.
To contact us about an unrelated issue, please visit the Help
section of our web site.
Best regards,
Noopur Mishra
Amazon.com Customer Service
http://www.amazon.com
Oh well...time to start opening some of the TRU purchases/trades...*sigh*