I'd have to say they're reliable. I've never ordered anything from them on-line but they're based about 10 miles from where I live. I've been a customer at their original B&M for over 10 years now (they now have 4 or 5 stores around the area). Used to have great prices but since they've been on-line and comparing prices for some rare used games, their prices have jumped in store.
Usually when I post a question I don't check until the next day. It's not even that great of a deal actually. I've had trouble finding a new copy of Capcom vs SNK 2 EO for the Gamecube but it's 18.5ish (22.5ish with shipping) at eStarland. Thanks for the replies.