Hello,
We're contacting you about your recent order for "Final Fantasy Crystal Chronicles," order [#000-0000000-0000000]. When you placed your pre-order, the detail page for this item offered a 2010 Final Fantasy calendar which should've been bundled with the game. Unfortunately, we recently discovered a problem with our inventory for this item, and some customers didn't receive the calendar. We're very sorry if your order was affected by this inventory issue.
We've made sure our fulfillment centers have the correct inventory for this item, and the game bundle with the 2010 calendar is available. If you didn't receive the calendar, please follow the steps below to request a replacement order:
1. Go to our Online Returns Center (
www.amazon.com/returns).
2. Select the radio buttons next to "I ordered the item" and "Return an item" and click "Continue."
3. Find the order [#000-0000000-0000000] and select "Return an item from this order."
4. Click the radio button next to the game's title.
5. Select "Missing Part or Accessories" from the drop-down menu and type "missing map" into the comments box. Click the Continue button.
6. Select the "Replacement" radio button and click Continue.
7. Read and click the acknowledgement button.
8. Click the "Request Replacement" button.
We hope you'll accept the attached gift card as a goodwill gesture and give us another chance on a future order. You'll find instructions for using the $10 gift card below.
We hope to see you again soon.
Sincerely,
Customer Service
Amazon.com
http://www.amazon.com/
Note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
DON'T DELETE. This is your Amazon.com Gift Card.
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Amount: $$10.00 off at Amazon.com
Claim Code: WYSX-4TX2NU-YEG4AS
To redeem your Gift Card, follow these steps:
1. Visit
http://www.amazon.com
2. Select the items you want and add them to your Shopping Cart.
3. Click the 'Proceed to checkout' button.
4. When prompted to select a payment method, enter the claim code in the field provided on the order form. Then click the Continue button and complete the order form. You must pay for any remaining order balance with a credit card.
5. You'll know you've placed your order when you reach a screen that says, 'Thank you for your order.' On this page, you'll see that the Gift Card amount has been deducted from the total cost of your order.
6. If you click the Your Account button in the top right corner of any page on our site, you'll be able to view details of your order.
Terms and Conditions: For a full list of rules and restrictions, please visit
http://www.amazon.com/gc-legal/