First order on Best Buy - CANCELED right away

TVippy

TVippy

CAGiversary!
Are they always jerks like this? Also, discovered that the only way to talk to them is email (besides the phone), well maybe Amazon's spoiled me with their tractable chat...

I used the buy 2 get 1 free preowned games and maybe they thought my order was too cheap to fulfill. Official reason given in their email: "We weren't able to verify your information".

Frankly I'm furious right now, because they took my money (saying in the email that the card wasn't charged) and act like total aholes. I sent them an email, but still no reply - is that normal?

Anybody got similar experience?

 
Given that their reason was they couldn't verify your information, maybe that was the actual reason? Maybe you entered your CC or billing info wrong. 

BBY does cancel orders but definitely for using cash back programs, rebates or for normal sales. They usually cancel orders that are price mistakes, sold out, indications of a scalper, or explorations of deals/site errors. 

 
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Thank you. Did you ever contact their support via email? Do they respond quickly?

I'm bitter I've wasted so much time picking the games on their darn shop.

 
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