Question:
I know MCRs belong in the MCR area, but I wanted to provide supplemental information. In my MCR for Amazing Web Stores, I said they never provided me with a confirmation email, so I pasted in a "forgot password" email to provide an email with headers regarding my account. I wanted to also provide a copy of the onscreen account confirmation I received on signup, which I saved as an HTML page. I hope this is sufficient to provide account details and signup time, as despite my request, their customer service never provided me with a confirmation email. Please see below:
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Date:
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Password:
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Date: 2008-04-17
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Response 1:
Unfortunately, we are unable to pursue a missing credit request with a lost password email or web page.
In lieu of the sign-up/welcome email, to pursue a missing credit request, we would need a written confirmation from the advertiser that includes a member/account ID, product/service ordered, and the date of sign-up.
To obtain one, we would recommend contacting their customer service department via phone or email and requesting they provide a written confirmation to you.
Once you have obtained a written confirmation, you may reply to this ticket with it and we can further pursue your request.
Answered by: Client
Date: 2008-04-20
Time: 17:05:16
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Response 2:
I have already requested such an email by phone once and by email twice. Clearly they do not provide confirmation emails like the one you're requesting. What else can I do? I was charged for this service. I've provided an email with headers from the company, as well as my member ID, the product ordered, and my exact date of signup to the second. I don't understand why that isn't sufficient to pursue an MCR, and I don't see how it's possible to provide more.
(me)
Answered by: Client
Date: 2008-04-21
Time: 10:35:55
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Response 3:
We cannot pursue a request with several documents, each listing different information. We must receive a written confirmation from the advertiser that contains all of that information.
Answered by: Client
Date: 2008-04-24
Time: 15:49:34