[quote name='giantqtipz']guys so i did Celixtria and I emailed them one week before the trial period ended. now Celixtria is also Hydroxatone, and I've done 3 offers that are related to Hydroxatone:
Celixtria
Instant Effect
Hydroxatone
now im pretty sure their records show that i've used their trial and cancelled 3 times. though i dont think theres anything wrong with that as long as i return before the trial period ends.
now the problem is, i emailed them one week before and they replied saying that they will email me with instructions on how to return the items.
they NEVER did (for celixtria), and 2 weeks later i received a $59.99 charge! i just assumed that perhaps i didnt have to return the products.
so i emailed them explaining the situation, and they havent replied back yet (i think they will do so this week). but basically, they HAVE to refund me the money right?
i emailed to cancel my trial before the trial period ended, and they said that they will provide me with instructions on how to return, but never sent me the instructions.
edit: btw im not altering the story in my favor. i can literally prove that i emailed before trial period ended, received a response requesting my confirmation to cancel, gave confirmation, receive no instructions[/QUOTE]
E-mail them again, explain the situation and inform them you'll be issuing a chargeback if they don't refund your money. If you don't get a response in a couple days, contact your bank/CC provider and attempt to file a chargeback.
On an unrelated note, has anyone done the Big Fish Games offer? I did it early October, sent in an MCR a few days later, and never got credit. The MCR page still just states 'recieved', and when I asked about it in a support ticket along with an order that'd been pending for two weeks, they just kind of addressed the latter issue and glossed over the former. Is it worth sending in another support ticket over? It's been over 6 weeks since the MCR was submitted.