Unfortunately, we were unable to obtain approval on the sign-up as it was not reported as having been completed for the first time using our site.
Therefore, unfortunately, as we do not receive credit for sign-ups that are not reported to us as having occurred on our site, we are unable to provide credit to you. I apologize for any inconvenience this may cause.
As requested, attached you will find a return label to return your shipment to us. Please print and securely affix the label to your package along with the appropriate postage and mail it back to us.
Please allow up to eight weeks for this return to be processed and credited to your account.
If you have questions or concerns, please contact Customer Service. The toll-free number is 800-209-8397. Operators are available Monday through Saturday 9:00 am to 9:00 pm EST.