Gal decides to return Dvd - "not sealed" - Is my reply too harsh?
- Thread starter electrictroy
- Start date
- Status
[quote name='yeah-yeah']I wouldn't encourage her to send the item back because you're not going to refund her. If she does send it back, just hit it with a RETURN TO SENDER. If you accept the item, it looks like you were okay with her returning it, which you clearly are not.[/QUOTE]
Yep. If you accept the return you really should refund the money. You could probably get away with not refunding the S+H cost though (so it'd be a $1 refund
- But if you do plan to do that you should let her know before she sends it back IMO) I'd guess you're fairly likely to get a neg out of this regardless, especially if you hit her with a neg.
I think if you let your FB get down to 95% or less it has to hurt your auctions, but I really don't have any data on that. I just know that I stay away from most sellers that get that low. Although I'd probably not mind it with troy as he hasn't had a neg in over a year with plenty of +s in that time.
Yep. If you accept the return you really should refund the money. You could probably get away with not refunding the S+H cost though (so it'd be a $1 refund
- But if you do plan to do that you should let her know before she sends it back IMO) I'd guess you're fairly likely to get a neg out of this regardless, especially if you hit her with a neg. I think if you let your FB get down to 95% or less it has to hurt your auctions, but I really don't have any data on that. I just know that I stay away from most sellers that get that low. Although I'd probably not mind it with troy as he hasn't had a neg in over a year with plenty of +s in that time.
electrictroy
Banned
I sent her another email. I don't know why I continue wasting time with her. She's never going to pay. But it just PISSES ME OFF, that she thinks she can screw around with my auction like that. You Bid. You Pay. That's IT. There shouldn't be any waffling by the Buyer.
[quote name='"troy"'][quote name='"BUYER"']abusive email? ur the dumbass old man wannabe.[/quote] Calling me "idiot" or "dumbass" is abusive. Name-calling is not necessary & that's why I reported your last 2 emails to Ebay. Keep it up. Maybe you can get yourself banned.
This not JCpenney, Sears, or Target. This is Ebay. "I don't want it" is not acceptable reason to break a binding contract:
"Unpaid Item Policy
"Buyers automatically enter into a legally binding contract to purchase the item from the seller if they win the online auction or use the Buy It Now feature. eBay's Unpaid Item policy requires buyers to pay the seller for the items that they commit to purchase."
"EXAMPLES: Conor looks for a grill on eBay and places a bid. After winning the item he realizes that shipping the item will cost him more than he is willing to spend. He decides not to send payment and simply ignore the invoices that he receives. Conor has violated the Unpaid Item policy."
"Why does eBay have this policy?
"When a buyer does not pay for an item the buyer has won or purchased, it costs the seller time and money. eBay’s Unpaid Item policy is necessary to enforce the contractual obligations entered into between buyer and seller by placing a bid or using Buy It Now and helps to facilitate successful trading on the site."[/quote] [quote name='"troy"']MORE: "Your User Agreement
"While using the Site, you will not:
"- fail to deliver payment for items purchased by you
"- If a buyer does not respond to an Unpaid Item notification and the seller closes the case with an Unpaid Item strike, the buyer can still leave a feedback comment about the transaction, but any feedback rating they leave will not appear and will not count toward the seller’s feedback score.
" - If a buyer gets too many strikes in too short a time period, their account will be suspended indefinitely. In some cases, limits may be placed on the buyer’s account in advance of suspension."[/quote]
[quote name='"troy"'][quote name='"BUYER"']abusive email? ur the dumbass old man wannabe.[/quote] Calling me "idiot" or "dumbass" is abusive. Name-calling is not necessary & that's why I reported your last 2 emails to Ebay. Keep it up. Maybe you can get yourself banned.
This not JCpenney, Sears, or Target. This is Ebay. "I don't want it" is not acceptable reason to break a binding contract:
"Unpaid Item Policy
"Buyers automatically enter into a legally binding contract to purchase the item from the seller if they win the online auction or use the Buy It Now feature. eBay's Unpaid Item policy requires buyers to pay the seller for the items that they commit to purchase."
"EXAMPLES: Conor looks for a grill on eBay and places a bid. After winning the item he realizes that shipping the item will cost him more than he is willing to spend. He decides not to send payment and simply ignore the invoices that he receives. Conor has violated the Unpaid Item policy."
"Why does eBay have this policy?
"When a buyer does not pay for an item the buyer has won or purchased, it costs the seller time and money. eBay’s Unpaid Item policy is necessary to enforce the contractual obligations entered into between buyer and seller by placing a bid or using Buy It Now and helps to facilitate successful trading on the site."[/quote] [quote name='"troy"']MORE: "Your User Agreement
"While using the Site, you will not:
"- fail to deliver payment for items purchased by you
"- If a buyer does not respond to an Unpaid Item notification and the seller closes the case with an Unpaid Item strike, the buyer can still leave a feedback comment about the transaction, but any feedback rating they leave will not appear and will not count toward the seller’s feedback score.
" - If a buyer gets too many strikes in too short a time period, their account will be suspended indefinitely. In some cases, limits may be placed on the buyer’s account in advance of suspension."[/quote]
[quote name='electrictroy']$2.00 stamps
$1.00 packaging costs
$2.00 for 20 miles of gasoline (handling)
$5.00 total. So the $4.88 fee is a reflection of actual costs for ship/handling.[/QUOTE]
The postage was $2.00 even? For media mail shipping of a DVD?
I take exception to your gasoline charge, though. If you live that far from the post office, you might not want to only mail one thing at a time. Also, does a postal work deliver mail to your house? If you have postage on the item, you could just give it to him/her.
That said, it is complete BS if the winning bidder is taking exception to your fees after the auction is over. While I think your behavior is a bit caustic, I have to agree with you on this one. There's no reason to get all huffy and worked up about this. Is sending an email that's either nasty or snarky going to solve anything other than giving you a bit of pleasure in the short run? Nope.
As far as the questions go, better that they ask stupid questions than no questions like your winning bidder, so be happy when they do.
$1.00 packaging costs
$2.00 for 20 miles of gasoline (handling)
$5.00 total. So the $4.88 fee is a reflection of actual costs for ship/handling.[/QUOTE]
The postage was $2.00 even? For media mail shipping of a DVD?
I take exception to your gasoline charge, though. If you live that far from the post office, you might not want to only mail one thing at a time. Also, does a postal work deliver mail to your house? If you have postage on the item, you could just give it to him/her.
That said, it is complete BS if the winning bidder is taking exception to your fees after the auction is over. While I think your behavior is a bit caustic, I have to agree with you on this one. There's no reason to get all huffy and worked up about this. Is sending an email that's either nasty or snarky going to solve anything other than giving you a bit of pleasure in the short run? Nope.
As far as the questions go, better that they ask stupid questions than no questions like your winning bidder, so be happy when they do.
Wait a minute, has the lady paid or hasn't she? I thought in the OP you said that she paid and you had already mailed it? I did think it was funny that you mailed her DVD out so fast when you are constantly harping that you are just a guy selling a few things out of your house and therefore can't ship immediately...
If she hasn't paid just do the NPB process and move on. Lady is a dumbass to take a NPB strike vs. just paying the $6 IMO.
Everyone always mentions all the dumb questions they get from eBay auctions, but for some reason I never get them. I listed ~75 the week of the 10 cent listing sale and only got ONE question all week, can't remember what it was but I don't think it was too stupid.
If she hasn't paid just do the NPB process and move on. Lady is a dumbass to take a NPB strike vs. just paying the $6 IMO.
Everyone always mentions all the dumb questions they get from eBay auctions, but for some reason I never get them. I listed ~75 the week of the 10 cent listing sale and only got ONE question all week, can't remember what it was but I don't think it was too stupid.
electrictroy
Banned
Auction ended Sunday(?) - I mailed Friday. That's not "immediate".
And maybe $4.88 is a *tad* too high, but I'm not going to charge $2.00 either (as most people think I should). I often sell items for only $0.01 (example-Primal), because people refuse to pay more. If I only charged $2.00 for S&H, I'd end up *losing* money, because I'm spending more than I'm taking. That's not acceptable.
As for the post man, he can't weigh my packages & print out a postal meter slip. So that's not a viable solution. (And before you say, "print your own postage" - - - I don't have a printer.) And that's why I drive to the post office for weighing & metering.
troy
And maybe $4.88 is a *tad* too high, but I'm not going to charge $2.00 either (as most people think I should). I often sell items for only $0.01 (example-Primal), because people refuse to pay more. If I only charged $2.00 for S&H, I'd end up *losing* money, because I'm spending more than I'm taking. That's not acceptable.
As for the post man, he can't weigh my packages & print out a postal meter slip. So that's not a viable solution. (And before you say, "print your own postage" - - - I don't have a printer.) And that's why I drive to the post office for weighing & metering.
troy
[quote name='electrictroy']Auction ended Sunday(?) - I mailed Friday. That's not "immediate".
[/quote]
Did you mail before receiving payment?
Don't gripe because you don't get much money for your items. No one is forcing you to sell things on ebay. I'm not saying that you should charge exact shipping - it's called shipping and handling for a reason.
You didn't say if you're mailing multiple packages out at a time.
[/quote]
Did you mail before receiving payment?
Don't gripe because you don't get much money for your items. No one is forcing you to sell things on ebay. I'm not saying that you should charge exact shipping - it's called shipping and handling for a reason.
You didn't say if you're mailing multiple packages out at a time.
electrictroy
Banned
She paid immediately. I shipped Friday morn. She charged back Saturday eve. [quote name='yeah-yeah']Don't gripe because you don't get much money for your items. No one is forcing you to sell things on ebay. I'm not saying that you should charge exact shipping - it's called shipping and handling for a reason.[/QUOTE] ????? What the hell? ---- I was not griping. I was saying, calmly, that when I sell Primal $0.01, I charge a S&H fee high enough that I break even. That's all. Not griping.
alonzomourning23
CAGiversary!
- Feedback
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I wouldn't have put new anywhere in that listing. When I see the word "new" in a listing (when they say it isn't) it always appears, to me anyway, that the seller hopes people miss the word negating "new".Though I think my listings must be especially clear (they are short). I rarely get these idiotic questions. The only one that gets annoying are the u.k. people asking "how much does it cost to ship to the u.k.?". They simply don't understand that the u.k. is in europe.
I'm always on the defensive though. I don't answer high risk people (ie. someone wants the disc to be flawless) since I don't want to deal with potential issues. I'm overly polite when I have someone who actually bought an item though. I've had people screaming at me for one reason or another, I answer them politely but explain my position. Often they apologize for overreacting, or at least become calm. I've had people screaming at me in the beginning and, at the end, telling me how helpful and polite I am. Twice they even stated they were suprised I put up with them. I also never leave feedback if I have any hope of a dialogue, even if I have already recieved a negative. As annoying and aggravating as it is (I'm usually annoyed when they ask me any question), it seems to protect me from the retaliatory feedback. I've had two negs, one was after a customer waited a month and a half. I wrote to him saying that his position was justified, I stated that I had shipped it and still want to try to find where the package is. I then researched some info on canadian customs and told him some places to check. The package arrived in alberta canada after 2 months and neg was withdrawn with the guy apologizing. The other neg I never recieved any contact, and just one day saw a neg on my account. Person refused to deal with me (blaming me for not being psychic and knowing their package never arrived), their loss since it was a 2 dollar guide that I had another one of, which I would have sent if they removed the neg.
My point is while its nice to lash out at these people, if you want to safeguard your feedback and selling ability (which seems to be a major concern here) then its not a good idea to blame them, be overly forceful, ignore their complaint etc. A gentle conciliatory tone, even if not deserved, is the best way to ensure your feedback stays high. Your response is justified, but not smart business.
I'm always on the defensive though. I don't answer high risk people (ie. someone wants the disc to be flawless) since I don't want to deal with potential issues. I'm overly polite when I have someone who actually bought an item though. I've had people screaming at me for one reason or another, I answer them politely but explain my position. Often they apologize for overreacting, or at least become calm. I've had people screaming at me in the beginning and, at the end, telling me how helpful and polite I am. Twice they even stated they were suprised I put up with them. I also never leave feedback if I have any hope of a dialogue, even if I have already recieved a negative. As annoying and aggravating as it is (I'm usually annoyed when they ask me any question), it seems to protect me from the retaliatory feedback. I've had two negs, one was after a customer waited a month and a half. I wrote to him saying that his position was justified, I stated that I had shipped it and still want to try to find where the package is. I then researched some info on canadian customs and told him some places to check. The package arrived in alberta canada after 2 months and neg was withdrawn with the guy apologizing. The other neg I never recieved any contact, and just one day saw a neg on my account. Person refused to deal with me (blaming me for not being psychic and knowing their package never arrived), their loss since it was a 2 dollar guide that I had another one of, which I would have sent if they removed the neg.
My point is while its nice to lash out at these people, if you want to safeguard your feedback and selling ability (which seems to be a major concern here) then its not a good idea to blame them, be overly forceful, ignore their complaint etc. A gentle conciliatory tone, even if not deserved, is the best way to ensure your feedback stays high. Your response is justified, but not smart business.
electrictroy
Banned
I would respond the same way I responded to the guy in Alaska - "Isn't the U.K. a state in the European Union? I said I ship to the EU, so yes, that includes you." ;-)
[quote name='joevan_inanother_thread']for somebody with as many negative/neutral feedbacks and problems as you have on eBay you really have no room to be giving advice on how to deal on eBay.[/QUOTE] Did you even bother to READ the neg feedbacks I received? If you had, you'd know most of them are not deserved - more idiot customers like this lady who insists "used" dvd should be sealed. Let's review them, shall we?
[quote name='joevan_inanother_thread']for somebody with as many negative/neutral feedbacks and problems as you have on eBay you really have no room to be giving advice on how to deal on eBay.[/QUOTE] Did you even bother to READ the neg feedbacks I received? If you had, you'd know most of them are not deserved - more idiot customers like this lady who insists "used" dvd should be sealed. Let's review them, shall we?
Bullshit. I sent *5* emails during one week, and got NO REPLIES. He's a deadbeat buyer who NEVER PAID. He issued a negative to me, purely for retailiation.
You haven't paid for it either. Send a check and you'll get your game. ALSO NOTE THIS USER WAS BANNED. There were many other sellers she did not pay.
Whatever. This guy sent me an email trying to he was an Ebay Employee, and threatened to close my account unless I gave him free shipping. ALSO A BANNED USER because he ripped other people off.
This one was probably my fault. AND I WOULD HAVE ISSUED A REFUND + $5 extra to compensate for the damaged game, but he never contacted me. He just slapped me with a Negative, thereby damaging my rep, & never gave me an opportunity to fix the problem. I even gave him a positive!!! Stupid buyer.
Another deadbeat. No money/sent email twice/No Response to any emails. So I gave up & filed the Non-Paying Strike.
Yep. My fault. I shipped the VCR with confirmed delivery, but I shipped to the wrong address (duh). I gave him a FULL refund + $5 extra, but he still left me a neg. That wasn't necessary.
Yet another deadbeat buyer. I attract them like moths to a flame. Sent email/No response. Sent invoice/No response. The buyer was at fault. Never paid.
2 weeks is a long delivery time?!?!? NO, not really. Not for 4th class media mail. *Impatient buyer* Should have bought priority if he wanted faster.
Okay this one is confusing, but it's actually quite simple - The Buyer DEMANDED I ship at $2.00 even though I clearly listed $4.00 in the auction. And that's why he demanded a $2.00 refund/which I did not give/and he ot angry & left retaliatory negatives.
Ooops. Yet another BANNED user, because he tried to scam other sellers too. Fact is, he never paid me. Never answered my numerous emails.
I don't do this anymore. I give a shipping discount for multiple items. BUT AT THAT TIME no promises were made about a shipping discount. The buyer should have read my terms - "The price is negotiable (highest bid wins), but Shipping is not negotiable."
Another dumb buyer. The stamp on the bottle is *date of manufacture* - the day when the pills were sealed inside the package. I tried to explain that to her, but she refused to listen. So yet another un-deserved neg.
And again, we have a BANNED BUYER because he tried to rip off sellers. Fact is - the packages (there were two) were shipped and *Confirmed Delivered* by U.S.P.S. & UPS. Not a legit complaint.
I have no idea what this guy is talking about??? He got the video he purchased.
I apologized and gave him a refund! So this negative comment was not necessary
electrictroy
Banned
[quote name='joevan_inanother_thread']for somebody with as many negative/neutral feedbacks and problems as you have on eBay you really have no room to be giving advice on how to deal on eBay.[/QUOTE] BOTTOM LINE - Before you make these types of comments, SLANDER, go READ THE FEEDBACK.
I deserved 3 maybe 4 of the negs I got. That's a 99% rating. But the rest are either (a) idiot buyers who can't read or follow the rules (like the Punch Drunk lady we're discussing in this thread) or else they are (b) known scam artists who have been BANNED.
Repeat: Before you slander me, GO CHECK YOUR FACTS. Read the feedback & followups.
I've got other stories that do not appear in the feedback. Take for example, the guy who bought my DVD player. He pays. I ship. Everything's good. Then suddenly he charges it back - "I got a different dvd player from another seller - cheaper." So he screws me out of a sale & keeps MY dvd player. Asshole.
There's also the idiot who bought a model airplane & refused to pay the $50 shipping charge. I shipped the plane, but kept the expensive radio with the email "You get the radio when you pay the shipping charge." The idiot buyer refused, so I sold the radio to someone else.
Both these were banned too. I don't know why I attract the scammers. Guess I look like an easy mark?
To repeat - Be more careful with your libelous comments Joevan. Damaging a person's reputation with *false statements* is NOT acceptable behavior.
I deserved 3 maybe 4 of the negs I got. That's a 99% rating. But the rest are either (a) idiot buyers who can't read or follow the rules (like the Punch Drunk lady we're discussing in this thread) or else they are (b) known scam artists who have been BANNED.
Repeat: Before you slander me, GO CHECK YOUR FACTS. Read the feedback & followups.
I've got other stories that do not appear in the feedback. Take for example, the guy who bought my DVD player. He pays. I ship. Everything's good. Then suddenly he charges it back - "I got a different dvd player from another seller - cheaper." So he screws me out of a sale & keeps MY dvd player. Asshole.
There's also the idiot who bought a model airplane & refused to pay the $50 shipping charge. I shipped the plane, but kept the expensive radio with the email "You get the radio when you pay the shipping charge." The idiot buyer refused, so I sold the radio to someone else.
Both these were banned too. I don't know why I attract the scammers. Guess I look like an easy mark?
To repeat - Be more careful with your libelous comments Joevan. Damaging a person's reputation with *false statements* is NOT acceptable behavior.
VidgamesgivemeA_D_D
CAGiversary!
- Feedback
- 26 (100%)
I was looking at her other feedback. It looks like she also recently bought American Wedding for the exact same price and it was used too. But she already gave the seller positive WTF check it out.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&category=617&item=6454963916
And here's another DVD she bought used
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&category=617&item=6434290889
She gave both a positive feedback. Seems like she's just
ing with you or something as it shows she can decifer between used and new on most occasions. What a whore.
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&category=617&item=6454963916
And here's another DVD she bought used
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&category=617&item=6434290889
She gave both a positive feedback. Seems like she's just
ing with you or something as it shows she can decifer between used and new on most occasions. What a whore.
electrictroy
Banned
My movie was intended to be a Christmas gift. That's why she wants it sealed.
greendj27
CAGiversary!
[quote name='electrictroy']I would respond the same way I responded to the guy in Alaska - "Isn't the U.K. a state in the European Union? I said I ship to the EU, so yes, that includes you." ;-)
Did you even bother to READ the neg feedbacks I received? If you had, you'd know most of them are not deserved - more idiot customers like this lady who insists "used" dvd should be sealed. Let's review them, shall we?
Bullshit. I sent *5* emails during one week, and got NO REPLIES. He's a deadbeat buyer who NEVER PAID. He issued a negative to me, purely for retailiation.
You haven't paid for it either. Send a check and you'll get your game. ALSO NOTE THIS USER WAS BANNED. There were many other sellers she did not pay.
Whatever. This guy sent me an email trying to he was an Ebay Employee, and threatened to close my account unless I gave him free shipping. ALSO A BANNED USER because he ripped other people off.
This one was probably my fault. AND I WOULD HAVE ISSUED A REFUND + $5 extra to compensate for the damaged game, but he never contacted me. He just slapped me with a Negative, thereby damaging my rep, & never gave me an opportunity to fix the problem. I even gave him a positive!!! Stupid buyer.
Another deadbeat. No money/sent email twice/No Response to any emails. So I gave up & filed the Non-Paying Strike.
Yep. My fault. I shipped the VCR with confirmed delivery, but I shipped to the wrong address (duh). I gave him a FULL refund + $5 extra, but he still left me a neg. That wasn't necessary.
Yet another deadbeat buyer. I attract them like moths to a flame. Sent email/No response. Sent invoice/No response. The buyer was at fault. Never paid.
2 weeks is a long delivery time?!?!? NO, not really. Not for 4th class media mail. *Impatient buyer* Should have bought priority if he wanted faster.
Okay this one is confusing, but it's actually quite simple - The Buyer DEMANDED I ship at $2.00 even though I clearly listed $4.00 in the auction. And that's why he demanded a $2.00 refund/which I did not give/and he ot angry & left retaliatory negatives.
Ooops. Yet another BANNED user, because he tried to scam other sellers too. Fact is, he never paid me. Never answered my numerous emails.
I don't do this anymore. I give a shipping discount for multiple items. BUT AT THAT TIME no promises were made about a shipping discount. The buyer should have read my terms - "The price is negotiable (highest bid wins), but Shipping is not negotiable."
Another dumb buyer. The stamp on the bottle is *date of manufacture* - the day when the pills were sealed inside the package. I tried to explain that to her, but she refused to listen. So yet another un-deserved neg.
And again, we have a BANNED BUYER because he tried to rip off sellers. Fact is - the packages (there were two) were shipped and *Confirmed Delivered* by U.S.P.S. & UPS. Not a legit complaint.
I have no idea what this guy is talking about??? He got the video he purchased.
I apologized and gave him a refund! So this negative comment was not necessary[/QUOTE]
I'm a little confused. Some of these people you are saying are banned are still active ebay users. For example, the one who you emailed five times and still never received payment. Also, why if he was in the wrong did you both mutually agree to withdraw feedback?
It gets a little hard to believe you when you complain about the negatives that you even say you deserve. Even if you refund someone's money, you deserve a negative in my mind if you don't deliver on your promises in your auctions. At best you should get a nuetral, but a negative would not be unwarranted in those, so why call them an idiot. It will only make people think you are hiding something.
Did you even bother to READ the neg feedbacks I received? If you had, you'd know most of them are not deserved - more idiot customers like this lady who insists "used" dvd should be sealed. Let's review them, shall we?
Bullshit. I sent *5* emails during one week, and got NO REPLIES. He's a deadbeat buyer who NEVER PAID. He issued a negative to me, purely for retailiation.
You haven't paid for it either. Send a check and you'll get your game. ALSO NOTE THIS USER WAS BANNED. There were many other sellers she did not pay.
Whatever. This guy sent me an email trying to he was an Ebay Employee, and threatened to close my account unless I gave him free shipping. ALSO A BANNED USER because he ripped other people off.
This one was probably my fault. AND I WOULD HAVE ISSUED A REFUND + $5 extra to compensate for the damaged game, but he never contacted me. He just slapped me with a Negative, thereby damaging my rep, & never gave me an opportunity to fix the problem. I even gave him a positive!!! Stupid buyer.
Another deadbeat. No money/sent email twice/No Response to any emails. So I gave up & filed the Non-Paying Strike.
Yep. My fault. I shipped the VCR with confirmed delivery, but I shipped to the wrong address (duh). I gave him a FULL refund + $5 extra, but he still left me a neg. That wasn't necessary.
Yet another deadbeat buyer. I attract them like moths to a flame. Sent email/No response. Sent invoice/No response. The buyer was at fault. Never paid.
2 weeks is a long delivery time?!?!? NO, not really. Not for 4th class media mail. *Impatient buyer* Should have bought priority if he wanted faster.
Okay this one is confusing, but it's actually quite simple - The Buyer DEMANDED I ship at $2.00 even though I clearly listed $4.00 in the auction. And that's why he demanded a $2.00 refund/which I did not give/and he ot angry & left retaliatory negatives.
Ooops. Yet another BANNED user, because he tried to scam other sellers too. Fact is, he never paid me. Never answered my numerous emails.
I don't do this anymore. I give a shipping discount for multiple items. BUT AT THAT TIME no promises were made about a shipping discount. The buyer should have read my terms - "The price is negotiable (highest bid wins), but Shipping is not negotiable."
Another dumb buyer. The stamp on the bottle is *date of manufacture* - the day when the pills were sealed inside the package. I tried to explain that to her, but she refused to listen. So yet another un-deserved neg.
And again, we have a BANNED BUYER because he tried to rip off sellers. Fact is - the packages (there were two) were shipped and *Confirmed Delivered* by U.S.P.S. & UPS. Not a legit complaint.
I have no idea what this guy is talking about??? He got the video he purchased.
I apologized and gave him a refund! So this negative comment was not necessary[/QUOTE]
I'm a little confused. Some of these people you are saying are banned are still active ebay users. For example, the one who you emailed five times and still never received payment. Also, why if he was in the wrong did you both mutually agree to withdraw feedback?
It gets a little hard to believe you when you complain about the negatives that you even say you deserve. Even if you refund someone's money, you deserve a negative in my mind if you don't deliver on your promises in your auctions. At best you should get a nuetral, but a negative would not be unwarranted in those, so why call them an idiot. It will only make people think you are hiding something.
A
Apossum
Guest
[quote name='electrictroy']Do you guys think this reply is too harsh? Fine. But you will not get a refund. My description did NOT say the dvd was sealed. It did NOT say it was wrapped in plastic. I advertised it as "near-new" and "damage to the box but the discs are mint" which is >exactly< what you are getting.
You were wrong to expect a sealed dvd. You made an invalid assumption. You made an error. ----- In addition, I will file a non-paying bidder strike. And neg feedback. I do NOT want to do that, because I prefer to keep things friendly. But I can't afford to lose ~$5.00 in listing fees for >your< wrong assumptions.
I am just an average joe, selling out of his living room. I've got a family to care for & an average job. I'm not a multi-billion dollar corporation like Wal-mart. I can't afford to lose money - ~$5.00 in ebay fees - every time a customer fails to read the description. I apologize for being harsh, but I consider this matter *your* error, not mine, and I will take steps to protect myself.
Now, how about we both take a deep breath, pause for a moment to let our anger subside, and solve this problem peaceably?
(pause)
- I advertised a "near-new" dvd with minor damage but mint discs.
- You bid on that dvd.
- We, both you & I, are now bound by Ebay rules & legal contract to complete the transaction.
- You already sent your money & I put the DVD in the mail - fulfilling contractual obligations.
-
- When you open your package, you will see a DVD that matches >exactly< what I advertised.
- So why don't we finish this transaction amicably?
troy[/QUOTE]
that's not harsh at all. If you want harsh, see my auction thread :lol:
You were wrong to expect a sealed dvd. You made an invalid assumption. You made an error. ----- In addition, I will file a non-paying bidder strike. And neg feedback. I do NOT want to do that, because I prefer to keep things friendly. But I can't afford to lose ~$5.00 in listing fees for >your< wrong assumptions.
I am just an average joe, selling out of his living room. I've got a family to care for & an average job. I'm not a multi-billion dollar corporation like Wal-mart. I can't afford to lose money - ~$5.00 in ebay fees - every time a customer fails to read the description. I apologize for being harsh, but I consider this matter *your* error, not mine, and I will take steps to protect myself.
Now, how about we both take a deep breath, pause for a moment to let our anger subside, and solve this problem peaceably?
(pause)
- I advertised a "near-new" dvd with minor damage but mint discs.
- You bid on that dvd.
- We, both you & I, are now bound by Ebay rules & legal contract to complete the transaction.
- You already sent your money & I put the DVD in the mail - fulfilling contractual obligations.
-
- When you open your package, you will see a DVD that matches >exactly< what I advertised.
- So why don't we finish this transaction amicably?
troy[/QUOTE]
that's not harsh at all. If you want harsh, see my auction thread :lol:
Mono`
Banned
[quote name='greendj27']I'm a little confused. Some of these people you are saying are banned are still active ebay users. For example, the one who you emailed five times and still never received payment. Also, why if he was in the wrong did you both mutually agree to withdraw feedback?
It gets a little hard to believe you when you complain about the negatives that you even say you deserve. Even if you refund someone's money, you deserve a negative in my mind if you don't deliver on your promises in your auctions. At best you should get a nuetral, but a negative would not be unwarranted in those, so why call them an idiot. It will only make people think you are hiding something.[/QUOTE]
True, Ebay removes neg feedback if someone is innocent, you don't just rack up that many - feedbacks.
Auction ended on a sunday, and you shipped next friday
hahaha, you're supposed to ship within a day or 2 not almost a week.
It gets a little hard to believe you when you complain about the negatives that you even say you deserve. Even if you refund someone's money, you deserve a negative in my mind if you don't deliver on your promises in your auctions. At best you should get a nuetral, but a negative would not be unwarranted in those, so why call them an idiot. It will only make people think you are hiding something.[/QUOTE]
True, Ebay removes neg feedback if someone is innocent, you don't just rack up that many - feedbacks.
Auction ended on a sunday, and you shipped next friday
hahaha, you're supposed to ship within a day or 2 not almost a week.
alonzomourning23
CAGiversary!
- Feedback
- 26 (100%)
[quote name='Mono`']True, Ebay removes neg feedback if someone is innocent
[/QUOTE]
No they don't.
Justified maybe, its not smart though. If someone gives me a negative (even if I feel its my fault) I will not refund your money. I may give you a refund if its 5 bucks or so on the agreement you will withdraw the neg, but I will not risk any real money. I'll be civil and try to work something out, but I'm not putting $100 or so at the risk I lose the money and keep the neg. If I get a neg that I feel was not my fault, or that you refused to work with me, respond to me etc., then you will also get a neg. The reason is I am not happy with the transaction, and I do not feel that the buyer lived up to their side of the agreement.
[/QUOTE]
No they don't.
Justified maybe, its not smart though. If someone gives me a negative (even if I feel its my fault) I will not refund your money. I may give you a refund if its 5 bucks or so on the agreement you will withdraw the neg, but I will not risk any real money. I'll be civil and try to work something out, but I'm not putting $100 or so at the risk I lose the money and keep the neg. If I get a neg that I feel was not my fault, or that you refused to work with me, respond to me etc., then you will also get a neg. The reason is I am not happy with the transaction, and I do not feel that the buyer lived up to their side of the agreement.
greendj27
CAGiversary!
[quote name='alonzomourning23']No they don't.
Justified maybe, its not smart though. If someone gives me a negative (even if I feel its my fault) I will not refund your money. I may give you a refund if its 5 bucks or so on the agreement you will withdraw the neg, but I will not risk any real money. I'll be civil and try to work something out, but I'm not putting $100 or so at the risk I lose the money and keep the neg. If I get a neg that I feel was not my fault, or that you refused to work with me, respond to me etc., then you will also get a neg. The reason is I am not happy with the transaction, and I do not feel that the buyer lived up to their side of the agreement.[/QUOTE]
You wouldn't be receiving the negative until after the money would be received anyway. I don't leave feedback until the transaction is finished.
Bottom line, you don't live up to the promises you make in an auction, you deserve a neagative in most cases. Obviously it depends on the situation, but that is the reason for feedback.
Justified maybe, its not smart though. If someone gives me a negative (even if I feel its my fault) I will not refund your money. I may give you a refund if its 5 bucks or so on the agreement you will withdraw the neg, but I will not risk any real money. I'll be civil and try to work something out, but I'm not putting $100 or so at the risk I lose the money and keep the neg. If I get a neg that I feel was not my fault, or that you refused to work with me, respond to me etc., then you will also get a neg. The reason is I am not happy with the transaction, and I do not feel that the buyer lived up to their side of the agreement.[/QUOTE]
You wouldn't be receiving the negative until after the money would be received anyway. I don't leave feedback until the transaction is finished.
Bottom line, you don't live up to the promises you make in an auction, you deserve a neagative in most cases. Obviously it depends on the situation, but that is the reason for feedback.
alonzomourning23
CAGiversary!
- Feedback
- 26 (100%)
[quote name='greendj27']You wouldn't be receiving the negative until after the money would be received anyway. I don't leave feedback until the transaction is finished.
Bottom line, you don't live up to the promises you make in an auction, you deserve a neagative in most cases. Obviously it depends on the situation, but that is the reason for feedback.[/QUOTE]
See I'm very nice. If I think there's any ounce of hope left to save my feedback I'll keep trying to talk to you. And I don't give up easily either. But, at the same time, I don't leave feedback anymore until after I have recieved it. Once I recieved a neg without even knowing there was a problem (the person never contacted me at all), but they had already recieved feedback from me. Another person wanted their shipping refunded because I didn't ship the package until monday when they ordered it on a thursday night or friday (can't remember). But they had their feedback, so I was left with a decision as to whether 5 bucks was worth the neg. I gave them their money. People are much more reluctant to do things like that if they have not recieved feedback yet.
Basically unless you can get me to sympathize with you and believe you have a good point (happened once, eventually the neg was withdrawn), then I'll give you the neg. In the case you mentioned I would feel that I did everything to correct the situation, and the neg is going overboard.
Bottom line, you don't live up to the promises you make in an auction, you deserve a neagative in most cases. Obviously it depends on the situation, but that is the reason for feedback.[/QUOTE]
See I'm very nice. If I think there's any ounce of hope left to save my feedback I'll keep trying to talk to you. And I don't give up easily either. But, at the same time, I don't leave feedback anymore until after I have recieved it. Once I recieved a neg without even knowing there was a problem (the person never contacted me at all), but they had already recieved feedback from me. Another person wanted their shipping refunded because I didn't ship the package until monday when they ordered it on a thursday night or friday (can't remember). But they had their feedback, so I was left with a decision as to whether 5 bucks was worth the neg. I gave them their money. People are much more reluctant to do things like that if they have not recieved feedback yet.
Basically unless you can get me to sympathize with you and believe you have a good point (happened once, eventually the neg was withdrawn), then I'll give you the neg. In the case you mentioned I would feel that I did everything to correct the situation, and the neg is going overboard.
greendj27
CAGiversary!
[quote name='alonzomourning23']See I'm very nice. If I think there's any ounce of hope left to save my feedback I'll keep trying to talk to you. And I don't give up easily either. But, at the same time, I don't leave feedback anymore until after I have recieved it. Once I recieved a neg without even knowing there was a problem (the person never contacted me at all), but they had already recieved feedback from me. Another person wanted their shipping refunded because I didn't ship the package until monday when they ordered it on a thursday night or friday (can't remember). But they had their feedback, so I was left with a decision as to whether 5 bucks was worth the neg. I gave them their money. People are much more reluctant to do things like that if they have not recieved feedback yet.
Basically unless you can get me to sympathize with you and believe you have a good point (happened once, eventually the neg was withdrawn), then I'll give you the neg. In the case you mentioned I would feel that I did everything to correct the situation, and the neg is going overboard.[/QUOTE]
I should elaborate a little more. I'm not saying if there is any minor problem they are automatically getting a negative, but if I buy something new that is not new, they will probably get a negative. Things like that. I've actually only had to give out one negative ever and I have a couple hundred feedback. I also stil have a 100% rating. The problems electrictroy runs into is because he sometimes uses language that is not as clear as it could be and makes things confusing.
Here's an example - some of electrictroy's current auctions say "Sealed New" in the tiels while others say just "New". Judging by his feedback, he has caused confusion in the past by calling items new but then shipping items that are not sealed. He needs to say in his auctions that those items are not sealed. If he still says they are new, that is fine, but most people expect new items to be sealed.
Basically unless you can get me to sympathize with you and believe you have a good point (happened once, eventually the neg was withdrawn), then I'll give you the neg. In the case you mentioned I would feel that I did everything to correct the situation, and the neg is going overboard.[/QUOTE]
I should elaborate a little more. I'm not saying if there is any minor problem they are automatically getting a negative, but if I buy something new that is not new, they will probably get a negative. Things like that. I've actually only had to give out one negative ever and I have a couple hundred feedback. I also stil have a 100% rating. The problems electrictroy runs into is because he sometimes uses language that is not as clear as it could be and makes things confusing.
Here's an example - some of electrictroy's current auctions say "Sealed New" in the tiels while others say just "New". Judging by his feedback, he has caused confusion in the past by calling items new but then shipping items that are not sealed. He needs to say in his auctions that those items are not sealed. If he still says they are new, that is fine, but most people expect new items to be sealed.
Mono`
Banned
One time I bid on a Rastan II game complete for Genesis, and it was listed as Region 1 (US/CAN), and a Megadrive game comes in the mail....
At first this person was like we described it the best we could, (you coulden't even tell from the picture that it was japanese) but I had to tell them how stupid they were before they realised, they refunded me and said keep the game.
At first this person was like we described it the best we could, (you coulden't even tell from the picture that it was japanese) but I had to tell them how stupid they were before they realised, they refunded me and said keep the game.
[quote name='greendj27']I should elaborate a little more. I'm not saying if there is any minor problem they are automatically getting a negative, but if I buy something new that is not new, they will probably get a negative. Things like that. I've actually only had to give out one negative ever and I have a couple hundred feedback. I also stil have a 100% rating. The problems electrictroy runs into is because he sometimes uses language that is not as clear as it could be and makes things confusing.
Here's an example - some of electrictroy's current auctions say "Sealed New" in the tiels while others say just "New". Judging by his feedback, he has caused confusion in the past by calling items new but then shipping items that are not sealed. He needs to say in his auctions that those items are not sealed. If he still says they are new, that is fine, but most people expect new items to be sealed.[/QUOTE]
To be fair troy's PDL auction had 'Used' in the prefill/further detail information. 'NEARLY NEW' in the title is arguably slightly confusing, but buyers really should be looking at that stock section.
And I'm definitely with Alonzo on his strategy with dealing with buyers. I've found if you are polite and accomodating the buyer will almost often reciprocate. Plus, I like to put myself in the buyer's position and think of how I'd want the seller to treat me. Obviously there are some you just can't please, but if you always start by treating the buyer with respect things tend to go much smoother.
Here's an example - some of electrictroy's current auctions say "Sealed New" in the tiels while others say just "New". Judging by his feedback, he has caused confusion in the past by calling items new but then shipping items that are not sealed. He needs to say in his auctions that those items are not sealed. If he still says they are new, that is fine, but most people expect new items to be sealed.[/QUOTE]
To be fair troy's PDL auction had 'Used' in the prefill/further detail information. 'NEARLY NEW' in the title is arguably slightly confusing, but buyers really should be looking at that stock section.
And I'm definitely with Alonzo on his strategy with dealing with buyers. I've found if you are polite and accomodating the buyer will almost often reciprocate. Plus, I like to put myself in the buyer's position and think of how I'd want the seller to treat me. Obviously there are some you just can't please, but if you always start by treating the buyer with respect things tend to go much smoother.
greendj27
CAGiversary!
[quote name='wubb']To be fair troy's PDL auction had 'Used' in the prefill/further detail information. 'NEARLY NEW' in the title is arguably slightly confusing, but buyers really should be looking at that stock section.[/QUOTE]
I wasn't talking about this specific auction. He's definitely in the right on this one. Some of his other auctions say new but don't say they are still sealed. If you look at his feedback, he has gotten complaints about this in the past. He needs to be more clear in some of his descriptions.
I wasn't talking about this specific auction. He's definitely in the right on this one. Some of his other auctions say new but don't say they are still sealed. If you look at his feedback, he has gotten complaints about this in the past. He needs to be more clear in some of his descriptions.
[quote name='electrictroy']
To repeat - Be more careful with your libelous comments Joevan. Damaging a person's reputation with *false statements* is NOT acceptable behavior.[/QUOTE]
You are a class A iddiot. I made no false comments - you do in fact have 95% feedback on eBay. This is in no way slander or libel or anywhere even remotely close. Besides, what 'reputation' were you worried that I would ruin by stating a fact?
Also, I don't appreciate you PMing me with your responses to my comments in the thread - I know the truth hurts but please, leave me alone.
To repeat - Be more careful with your libelous comments Joevan. Damaging a person's reputation with *false statements* is NOT acceptable behavior.[/QUOTE]
You are a class A iddiot. I made no false comments - you do in fact have 95% feedback on eBay. This is in no way slander or libel or anywhere even remotely close. Besides, what 'reputation' were you worried that I would ruin by stating a fact?
Also, I don't appreciate you PMing me with your responses to my comments in the thread - I know the truth hurts but please, leave me alone.
electrictroy
Banned
You said I'm a lousy ebay seller, and should shut my mouth. THAT is slander pal. And no, 96% is NOT lousy in any way, shape, or form. It's higher than sears.com at only 95%. Sears has been in business over 100 years, and I'm doing *better* than they are.
So lay off this nonsense of saying I'm a lousy seller. The facts don't support it.
So lay off this nonsense of saying I'm a lousy seller. The facts don't support it.
electrictroy
Banned
[quote name='greendj27']I'm a little confused. Some of these people you are saying are banned are still active ebay users. For example, the one who you emailed five times and still never received payment. Also, why if he was in the wrong did you both mutually agree to withdraw feedback?[/QUOTE] I (politely) suggest you re-read my post. That guy's not banned, and I did *not* say he was. Same with the others - some were banned/most were not. Most are still active.
Why mutual withdrawal? Because almost 2 months after the auction, the guy *finally* mailed me a check. Then I mailed him the Playboy vid. And so we agreed to remove the negs.*
Now I still think he's wrong, because it should NOT take 2 months to pay an auction. That's just piss-poor. But I didn't want to have the negative hanging around my neck, so I agreed to erase them.
If I refused to refund the money, that's when I deserve a negative. But sellers who issue refunds without hassle should get a positive.
*(Trivia - Did you know porn is the most-often scammed product? That's why paypal stopped allowing porn sales - they were losing too much money.)
Why mutual withdrawal? Because almost 2 months after the auction, the guy *finally* mailed me a check. Then I mailed him the Playboy vid. And so we agreed to remove the negs.*
Now I still think he's wrong, because it should NOT take 2 months to pay an auction. That's just piss-poor. But I didn't want to have the negative hanging around my neck, so I agreed to erase them.
I disagree. If the game/movie/whatever gets damaged in the mail, and I give the guy a full refund + an exra $5 to compensate him for the inconvenience, I don't deserve a negative. I deserve a positive for helping solve the problem & providing good customer service.
If I refused to refund the money, that's when I deserve a negative. But sellers who issue refunds without hassle should get a positive.
*(Trivia - Did you know porn is the most-often scammed product? That's why paypal stopped allowing porn sales - they were losing too much money.)
greendj27
CAGiversary!
[quote name='electrictroy']You said I'm a lousy ebay seller, and should shut my mouth. THAT is slander pal. And no, 96% is NOT lousy in any way, shape, or form. It's higher than sears.com at only 95%. Sears has been in business over 100 years, and I'm doing *better* than they are.
So lay off this nonsense of saying I'm a lousy seller. The facts don't support it.[/QUOTE]
The sears.com comparison is not valid. They are held to different standards than your ebay auctions. 95% is not good for an ebay seller. I personally would not even consider buying from someone with less than 98% in most cases.
As for your post after that, I may have gotten confused as to which you said were banned. Regardless, its foolish to say that all your negatives came from "stupid" buyers when you have admitted that some of those negatives were deserved because of mistakes on your part. I see you have removed that remark now though.
I just think you need to be more clear in your descriptions and it would save you a lot of trouble.
So lay off this nonsense of saying I'm a lousy seller. The facts don't support it.[/QUOTE]
The sears.com comparison is not valid. They are held to different standards than your ebay auctions. 95% is not good for an ebay seller. I personally would not even consider buying from someone with less than 98% in most cases.
As for your post after that, I may have gotten confused as to which you said were banned. Regardless, its foolish to say that all your negatives came from "stupid" buyers when you have admitted that some of those negatives were deserved because of mistakes on your part. I see you have removed that remark now though.
I just think you need to be more clear in your descriptions and it would save you a lot of trouble.
I can think you're a lousy seller and thats not slander - thats my opinion so get a life.
Anytime you post a thread about your eBay problems, its always somebody elses fault because they're a moron. So I'll say it again- I feel you are in absolutely NO position whatsoever to be giving out advice on how to sell on eBay since you can't even get it right for yourself.
Anytime you post a thread about your eBay problems, its always somebody elses fault because they're a moron. So I'll say it again- I feel you are in absolutely NO position whatsoever to be giving out advice on how to sell on eBay since you can't even get it right for yourself.
electrictroy
Banned
[quote name='greendj27']The sears.com comparison is not valid. They are held to different standards than your ebay auctions. 95% is not good for an ebay seller.[/QUOTE]
Sorry, but you're wrong. Sears.com IS an ebay seller and they DO have 95%. So it is a valid comparison.
If a 100+ year store like Sears gets 95% on their ebay sales, and I'm outperforming them, I think I'm doing quite good. Don't you?
Sorry, but you're wrong. Sears.com IS an ebay seller and they DO have 95%. So it is a valid comparison.
If a 100+ year store like Sears gets 95% on their ebay sales, and I'm outperforming them, I think I'm doing quite good. Don't you?
- Status
bread's done