GamersGate Thread

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[quote name='hal']It's nice they are enjoying their holidays while people go without the product they ordered or refunds in its place.[/QUOTE]

Yeah. They don't deserve to spend time with their families. They should be helping out all the people who took advantage of them and made them lose a crapload of money.
 
[quote name='Tsnake617']Yeah. They don't deserve to spend time with their families. They should be helping out all the people who took advantage of them and made them lose a crapload of money.[/QUOTE]

Like it or not, this whole mess is their fault. It's their BUSINESS and it's in their best interest to take care of it. This directly affects their families and their livelihood. If it were my business... you can bet your ass I wouldn't be lying about drinking eggnog. I'd be trying to fix it so that people will continue to want to give me money.

For the record... I bought none of the glitched games.
 
[quote name='Motoki']Well they said that last week, although to be fair I don't exactly expect it to happen on New Year's Day either.[/QUOTE]

I don't expect it to happen today either, I figured it would be better for me to submit a ticket early considering their support responds so damn slow.. but now we're getting automated replies wtf.

Now I'm not sure if they'll be responding to tickets at all, according to this:

[FONT=Candara, Verdana, Arial, Helvetica]We will not get engaged into individual discussions about this through the support system. Not that we don’t care, we simply can’t manage that with the resources available[/FONT]
[FONT=Candara, Verdana, Arial, Helvetica]

How the hell am I supposed to get a refund from them if they're not willing to talk through their support system? Absolutely ridiculous.
[/FONT]

[quote name='Corpekata']I think the key phrase in the link is "We are doing all that we can to sort this out, however due to the holidays we will most likely not be able to sort this out until next week"

I took that to mean that refunds will be happening next week.[/QUOTE]

This is possibly what they meant, but the way the automated response was written makes it seem like they won't be responding to any support tickets about the issue, period.

Also, they mention nothing about refunds in the link, they just say that they'll "sort it out next week" which could mean anything in GG terms.
 
[quote name='Tsnake617']Yeah. They don't deserve to spend time with their families. They should be helping out all the people who took advantage of them and made them lose a crapload of money.[/QUOTE]

Well there was, you know, a whole week between Christmas and New Year's and there were three business days last week. Some of us had to work then. I did.

Since this is such a huge cluster they could have tried harder to get their shit settled in that time, or at very least be clear about what their intentions were, instead of half assing it with giving a few people a refund, but not the rest.

My own theory on that is that they were testing the waters with just a few people at first to see if going back to the publishers with proof they refunded people would get them to yank their keys back and reset them so GG could resell them.

I'm guessing since no one had their keys yanked yet that didn't work out so well for them so now they're trying to come up with a plan B.
 
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I just received that automated email this morning too. I put in a ticket about a week ago asking for a refund on my Bethesda pack. It is still open, never was assigned to anyone. Still have the games in my library nothing about a refund. Maybe I should just try and dispute the charges through paypal if they are going to go about it like this.

Not trying to gain anything I really don't care anymore if I get the keys or not. They still have $30 of mine which they clearly took and have not delivered any response on the entire thing.

They either need to step up and honor the problem or just say sorry and cancel all the orders and say we messed up not this flip flop back and forth crap.
 
Since they said "next week" last week I will give them the rest of this week at least, but if I don't hear anything by the end of the week then Monday I'll probably file a dispute myself.
 
[quote name='Corpekata']I think the key phrase in the link is "We are doing all that we can to sort this out, however due to the holidays we will most likely not be able to sort this out until next week"

I took that to mean that refunds will be happening next week.[/QUOTE]

I got a refund. When they were first announced.

Time spent replying to individual inquiries is time not spent on trying to make sense of what must be one messed-up database.
 
Hmm, Risen 2 is 75% off and I can't decide if that's the price it's supposed to be or 50% stacking up twice.

It's not like them to have a good sale on something that is not a price mistake. :p
 
[quote name='Motoki']Hmm, Risen 2 is 75% off and I can't decide if that's the price it's supposed to be or 50% stacking up twice.

It's not like them to have a good sale on something that is not a price mistake. :p[/QUOTE]

It was $29.99 a couple hours ago...
 
[quote name='Motoki']Hmm, Risen 2 is 75% off and I can't decide if that's the price it's supposed to be or 50% stacking up twice.

It's not like them to have a good sale on something that is not a price mistake. :p[/QUOTE]

My god, that's it. No more purchases from me until they stop with the price mistakes. I can't tell what's a legit price anymore!
 
For anyone that's really worried about it, just file a Paypal dispute or credit card chargeback now and then the company will contact Gamersgate, once everyone is refunded in the next week or two, Paypal or the CC company will close the dispute as settled.
 
[quote name='sunghost']My god, that's it. No more purchases from me until they stop with the price mistakes. I can't tell what's a legit price anymore![/QUOTE]

^Yep.

I'm neither for nor against GG, but their recent handling of their website and customer relations has me feeling the same exact way.
 
[quote name='CheapLikeAFox']For anyone that's really worried about it, just file a Paypal dispute or credit card chargeback now and then the company will contact Gamersgate, once everyone is refunded in the next week or two, Paypal or the CC company will close the dispute as settled.[/QUOTE]

that is true, my cable company double billed me this month, and when I asked them to fix it, they said the second transaction did not show up on their end and there was nothing they could do as they were showing that I was billed only once. I filed a dispute with PayPal, they immediately issued a "Provisional Credit" to my account for the $140, and 2 days later the cable company issued the credit back to my card (account). I then told Paypal to take back their Provisional credit, which they did again, immediately and then closed the case as settled. Gamersgate might not react quite so fast, but filing a dispute certainly gets a companies attention. File the complaints now, while you still can before the Statute of Limitations passes. They will be marked as resolved later when GG gets their shit together. Don't feel bad about it, it's GamerGate's fault, and they've been less than forthcoming. Nothing wrong with protecting yourself and pressuring them to act at the same time.
 
I just made a paypal case submission or whatever it's called.

I mean, I don't care about that much about the games, really, but I do want a refund inmediately after they took away the games from my account.

They have the time and resources to take games away from accounts but not to refund customers? Just not cool.
 
[quote name='Motoki']Hmm, Risen 2 is 75% off and I can't decide if that's the price it's supposed to be or 50% stacking up twice.

It's not like them to have a good sale on something that is not a price mistake. :p[/QUOTE]

I was looking for stuff to get rid of my blue coins, so I bit at $7.48 and got my steam code. It seems this is the correct price. I wanted the complete version from steam, but it doesn't look like that entry is valid, so if there is some kind of flash or daily, I can probably get the DLC separately for cheap (i heard the dlc doesn't add much, but if I can get it cheap I'll do it).
 
[quote name='CrimsonTribe']I was looking for stuff to get rid of my blue coins, so I bit at $7.48 and got my steam code. It seems this is the correct price. I wanted the complete version from steam, but it doesn't look like that entry is valid, so if there is some kind of flash or daily, I can probably get the DLC separately for cheap (i heard the dlc doesn't add much, but if I can get it cheap I'll do it).[/QUOTE]

Yeah the dlc is kind of meh. If you must have it then get it cheap, don't pay full price for it. Not worth it.
 
I doubt it's a pricing error. Currently it's $15 on Steam at 50% off. The game flopped badly and I'm honestly debating whether or not I want to spend $7.50 on it. As mentioned, though, the DLC is worthless/overpriced. The actual 'content' ones only add about an hour or so each.
 
Can anyone actually recommend Risen 2? This is the cheapest I've ever seen it but I don't know if that means it's worth, you know, paying money for.
 
[quote name='Mooby']I doubt it's a pricing error. Currently it's $15 on Steam at 50% off. The game flopped badly and I'm honestly debating whether or not I want to spend $7.50 on it. As mentioned, though, the DLC is worthless/overpriced. The actual 'content' ones only add about an hour or so each.[/QUOTE]

The base game of Risen 2 itself (excluding the DLC) is actually decent for what it is but they did so many things wrong with the release of this game it's not even funny.

  • They shipped it with some wonky combat like not being able to block, which they did fix in an update but by then all the damage had been done in the gaming press reviews.
  • They delayed the console release.
  • They didn't promote the game well at all, at least not stateside.
  • They used a 2 in the title which puts people off; they should have just called it Risen: Dark Waters. The first game is not well known so they really just needed a fresh start. It's very different from the first game anyhow.
  • They went with Steamworks, which for a lot of us is a bonus, but for the old stodgy hardcore Euro fan base of Risen and Piranha Bytes who get the pitchforks out at the mere mention of Steam was a slap in the face. And they raged and badmouthed the game as much as they could.
  • Etc etc

Overall I think it's a good game if you're okay with a more linear and story based RPG and aren't expecting total open world like Skyrim. The world does open up considerably about 1/3 of the way in when you get a ship, but it's still not a total sandbox game.

I do think it's worth $7.50 but OTOH if you waited this long and won't play it right away anyway it will probably be $5 at some point.

*Edit: I don't know if the demo has the patched combat or not. It's not that much different but there were some very important changes like being able to block and dodge/roll. I never really liked combat in Piranha Bytes games anyway so it's wasn't a huge feature for me here either, but having companions with you does help and I liked the voodoo magic system as well as the guns. Overall though I played for story and atmosphere which I think it does rather well.
 
The main thing PB (the developer) does wrong is pander to consoles. Hopefully they decide to get out from under the yoke of publishers and strike out on their own but I won't hold my breath.
 
Some reports of a new batch of...."automated customer support" messages were sent
Sonia Romero Martínez Hi

This email is a mass reply sent to all customers with tickets including Bethesda and Borderlands tags.
If your question was not about our problem during the holiday, we are sorry. Please reply again and we will try to solve YOUR problem.
Unfortunately this error caused a lot of problem and the support is overrun and this is an attempt to catch up.

If your problem IS about the holiday problem, here is a link that explains the problem.

http://www.gamersgate.com/info/holiday-sale-issue

This link will be the official way to explain the problem. We will not get engaged into individual discussions about this through the support system. Not that we don’t care, we simply can’t manage that with the resources available

Andreas P
Customer Support Manager
GamersGate
You can find this on their FB page, if you receive one these and are in the process of filing a chargeback with either paypal or your CC issuer, it might be a good idea to save it in case the need arises and you need further documentation on your chargeback process.
 
Oh and like Far Cry 3, Risen 2 is a little bit
thats_racist.gif
so there's that.
 
[quote name='happypants']I have the bonuses listed in my account:
[/QUOTE]

We're missing some.

1000 Sales:
Zombie Shooter
Human Tanks OST
SPAZ OST

2000 Sales:
Alien Shooter Revisited
Syder Arcade Android
Aeon Command OST

3000 Sales:
A.Typical RPG
Caster Mac
Zombies OST
Achron OST

4000 Sales:
Alien Shooter 2 Reloaded
Storm over the Pacific
Bridge-It Add-on
Syder Arcade OST

Not all of those are listed under the bonuses. Some might be elsewhere, but we are still waiting to get some of the listed bonuses.
 
[quote name='Motoki']Oh and like Far Cry 3, Risen 2 is a little bit
thats_racist.gif
so there's that.[/QUOTE]
Far Cry 2 taught me that central Africa is about 70% populated with white dudes so they had to make up for it somehow.
 
[quote name='CheapLikeAFox']For anyone that's really worried about it, just file a Paypal dispute or credit card chargeback now and then the company will contact Gamersgate, once everyone is refunded in the next week or two, Paypal or the CC company will close the dispute as settled.[/QUOTE]

Is this like an eBay Paypal dispute where you have 45 days to file? I'd prefer not to file just yet since I am willing to see whatever they can come up with but I don't want to screw myself over by filing too late.
 
[quote name='Motoki']The base game of Risen 2 itself (excluding the DLC) is actually decent for what it is but they did so many things wrong with the release of this game it's not even funny.

  • They shipped it with some wonky combat like not being able to block, which they did fix in an update but by then all the damage had been done in the gaming press reviews.
  • They delayed the console release.
  • They didn't promote the game well at all, at least not stateside.
  • They used a 2 in the title which puts people off; they should have just called it Risen: Dark Waters. The first game is not well known so they really just needed a fresh start. It's very different from the first game anyhow.
  • They went with Steamworks, which for a lot of us is a bonus, but for the old stodgy hardcore Euro fan base of Risen and Piranha Bytes who get the pitchforks out at the mere mention of Steam was a slap in the face. And they raged and badmouthed the game as much as they could.
  • Etc etc

Overall I think it's a good game if you're okay with a more linear and story based RPG and aren't expecting total open world like Skyrim. The world does open up considerably about 1/3 of the way in when you get a ship, but it's still not a total sandbox game.

I do think it's worth $7.50 but OTOH if you waited this long and won't play it right away anyway it will probably be $5 at some point.

*Edit: I don't know if the demo has the patched combat or not. It's not that much different but there were some very important changes like being able to block and dodge/roll. I never really liked combat in Piranha Bytes games anyway so it's wasn't a huge feature for me here either, but having companions with you does help and I liked the voodoo magic system as well as the guns. Overall though I played for story and atmosphere which I think it does rather well.[/QUOTE]
Story focused and is a decent game?

SAY NO MOAR!
Any more PC RPGs that are story focused that aren't* silly,rely too much on player decision that just ends up incoherent and disappointing to largely everyone(ME) or don't have silly stilted dialogue conversations from Dialogue trees/choices(I hate this convention so much. But I can deal with it)?
 
[quote name='MrBonk']Story focused and is a decent game?

SAY NO MOAR!
Any more PC RPGs that are story focused that are silly,rely too much on player decision that just ends up incoherent and disappointing to largely everyone(ME) or don't have silly stilted dialogue conversations from Dialogue trees/choices(I hate this convention so much. But I can deal with it)?[/QUOTE]

Well, hmm, don't expect Shakespeare. Risen 2 doesn't take itself too seriously and can be silly at times. I like it overall, but there are some corny jokes here and there.

I think it did a good job creating a fun pirate environment but I wouldn't call it dark and gritty either. I felt like it did a good job at being humorous without going overboard (most of the time).

Basically, it's kind of a grand pirate adventure. Something along the tone of Pirates of the Caribbean.

If you go in expecting serious bidness you may be disappointed but if you want a pirate adventure I thought it was a lot of fun.

*ETA: There are decisions but they don't usually effect the game hugely. The biggest one comes down to whether you side with one particular faction or another about a third of the way in. Then that effects which party member you get and whether you go for a ranged combat or magic style.
 
I'd consider buying Risen 2 if I could be sure that it was supposed to be that price (so I could pay with blue coins to use up the ~$3 worth that I have.) However, I don't want to risk it being a mistake and the price being changed before I manage to check out.
 
[quote name='Mooby']Better yet play Gothics 1 and 2, instead.[/QUOTE]

They look hideously dated, though I do love Gothic 2.

I dunno, Risen 1 is free on VOID. Well for the time being. Better enjoy because who the hell knows what's going to happen with Gamersgate.

I really did like the pirate setting in Risen 2 though. I think it sets it apart from the other PB games and most RPGs in general. They had a good thing going with the tone and setting I just think they needed to keep this thing in development a little longer (the patch they pushed had fixes that should have been in the version that shipped), promote it better, not piss people off with the trivial crap day 1 DLC that was actually baked into the base game and so forth.
 
Yeah they're dated but they're still classics and better than 90% of games published today. Old graphics don't bother me at all -- mostly because I've lived through everything since Atari 2600.
 
[quote name='Mooby']Yeah they're dated but they're still classics and better than 90% of games published today. Old graphics don't bother me at all -- mostly because I've lived through everything since Atari 2600.[/QUOTE]

I remember that joystick that the Atari had...that was bad but I guess the games were not complex enough for it to be a problem. But still...
 
borderlands 2 show serial gave me this today.

"Unfortunately, we are out of serial keys. The developers have been contacted and we will supply keys as soon as they are delivered to us. We apologize for the inconvenience."
 
[quote name='voken']I remember that joystick that the Atari had...that was bad but I guess the games were not complex enough for it to be a problem. But still...[/QUOTE]


They were basically emulating current arcade controls which 90% of the time was a stick and a button or two.
 
[quote name='Motoki']They look hideously dated, though I do love Gothic 2.

I dunno, Risen 1 is free on VOID. Well for the time being. Better enjoy because who the hell knows what's going to happen with Gamersgate.

[/QUOTE]

Every time I try and use VOID, my antivirus freaks out and quarantes a file or two. I know I could setup exceptions, but I've yet to be motivated enough to actually bother.

Hmm...maybe that's a little too lazy of me, going to try and get it worked out now.
 
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[quote name='ddearce']Enjoy :

truepcgaming.com/2012/12/30/gamersgate-ceo-responds-to-recent-pricing-errors/[/QUOTE]

Yeah someone else posted that earlier. Except he doesn't really "respond" at all, he just talks in circles and you don't come away from that interview with anymore information than before you read it.
 
[quote name='Motoki']They look hideously dated, though I do love Gothic 2.

I dunno, Risen 1 is free on VOID. Well for the time being. Better enjoy because who the hell knows what's going to happen with Gamersgate.

I really did like the pirate setting in Risen 2 though. I think it sets it apart from the other PB games and most RPGs in general. They had a good thing going with the tone and setting I just think they needed to keep this thing in development a little longer (the patch they pushed had fixes that should have been in the version that shipped), promote it better, not piss people off with the trivial crap day 1 DLC that was actually baked into the base game and so forth.[/QUOTE]

Sid Meier's Pirates is still the greatest pirate game of all time, although I have been eyeing Risen for some time because of my love for SMP.
 
[quote name='espy605']Sid Meier's Pirates is still the greatest pirate game of all time, although I have been eyeing Risen for some time because of my love for SMP.[/QUOTE]


What's smp if I may ask?
 
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[quote name='espy605']Sid Meier's Pirates is still the greatest pirate game of all time, although I have been eyeing Risen for some time because of my love for SMP.[/QUOTE]

[quote name='DonRamon']What's smp if I may ask?[/QUOTE]

:)
 
[quote name='Mooby']Old graphics don't bother me at all -- mostly because I've lived through everything since Atari 2600.[/QUOTE]
I think it's because I lived through that once that I have a low tolerance for crap graphics and little love for the "retro 8-bit indie" style. I didn't wait through thirty years of blocky graphics just to go back to it because "the game play is so good!". Too many games with good game play AND modern graphics.

Of course, I just bought Hotline Miami since everyone gushes about it so it better knock my socks off. $2.50 was the price point for me to take a stab at it.

[quote name='DonRamon']What's smp if I may ask?[/QUOTE]
Sid Meiers' Pirates! I assume.

I have a copy and enjoy it (even the changes over the classic Commodore era version) but it glitches terribly and mistimes when I do the dancing part on my Win 7 box. Worked fine on my old Win XP box. I've changed some hardware since then so maybe someday I'll reinstall it and see if that made a difference.
 
[quote name='Neuro5i5']

Originally Posted by espy605
Sid Meier's Pirates is still the greatest pirate game of all time, although I have been eyeing Risen for some time because of my love for SMP.
Quote:
Originally Posted by DonRamon
What's smp if I may ask?
:)

[/QUOTE]

oops, he mentioned Risen and I got all aroused it was a sub genre of RPG gaming called SMP....lol!
 
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