GamersGate Thread

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Did they ever claim they were the largest distributor? I thought they just said they were running the biggest sale, which I think they just base on the number of games they have on sale at one time.
 
[quote name='CheapLikeAFox']Did they ever claim they were the largest distributor? I thought they just said they were running the biggest sale, which I think they just base on the number of games they have on sale at one time.[/QUOTE]

Haven't found an avatar you like yet? ;)
 
[quote name='CheapLikeAFox']Did they ever claim they were the largest distributor? I thought they just said they were running the biggest sale, which I think they just base on the number of games they have on sale at one time.[/QUOTE]
He made it pretty clear he was talking about "inventory selection" and not sales volume:
We manage the world’s largest catalogue of games for digital sales, this years holiday sale was the biggest on the net.
[...]
We handle the biggest digital store on the net, with more than 4000 games and thousands and thousands of transactions every day.
Click to expand...
 
A shitty (and shady) business that can't even refund customers for canceled games without being bombarded with emails.
 
[quote name='Syntax Error']He made it pretty clear he was talking about "inventory selection" and not sales volume:[/QUOTE]

Well it could be argued that the second quote implies volume but granted if taken within the context of the whole interview and the first quote it pretty much means catalog size.

I still think he could have phrased the second quote better. Things get taken out of context all the time with interviews and if I just heard "the biggest digital store on the net" my first thought would not be one of catalog size.

Admittedly I'm nitpicking a bit here and that whole interview was so chuck full of PR bullshit anyway, but I do distinctly remember the first time I read that interview thinking that particular response was a bit misleading.
 
[quote name='Syntax Error']He made it pretty clear he was talking about "inventory selection" and not sales volume:[/QUOTE]

That's what I thought too. Some people in this thread are so quick to jump on negativity or misconstrue things :roll: To each their own I guess.
 
My ass. They're giving me a pain there. And my wallet too.

Look I said it was nitpicking and the entire interview was PR bullshit anyway so for me to single that out is a bit like fishing for one particular turd among an entire cess pool.
 
Hmm, so what are the odds they really do get the missing keys for partially redeemed bethesda bundles? I already received a refund for my bundle without any keys used, but I'm hoping for keys for my remaining games in the first bundle.
 
[quote name='etcrane']Hmm, so what are the odds they really do get the missing keys for partially redeemed bethesda bundles? I already received a refund for my bundle without any keys used, but I'm hoping for keys for my remaining games in the first bundle.[/QUOTE]

Only time will tell. (Because GamersGate sure isn't.)
 
Oh and Mooby I will just save you the trouble now. :p

90278%20-%20animated%20artist%253AWorkingOrder%20derp%20derpy_hooves%20gif.gif
 
[quote name='etcrane']Hmm, so what are the odds they really do get the missing keys for partially redeemed bethesda bundles? I already received a refund for my bundle without any keys used, but I'm hoping for keys for my remaining games in the first bundle.[/QUOTE]

Well they have keys for those games because they are selling them now.

I think the only way they will back fill the keys for those price mistake orders at this point is if the publishers cut them a deal on some new keys either free or at drastically reduced costs which probably ain't gonna happen.
 
I will gladly shut the hell up about them when they A) give me the rest of the keys I ordered or B) give me a refund.

Until then I will keep Derp Derp Derping away I'm afraid.

Feel free to put me on ignore if it makes you feel better.
 
[quote name='Motoki']Well they have keys for those games because they are selling them now.

I think the only way they will back fill the keys for those price mistake orders at this point is if the publishers cut them a deal on some new keys either free or at drastically reduced costs which probably ain't gonna happen.[/QUOTE]


Are you sure? Because I remember they were selling Skyrim at normal price shortly after the glitch, and people thought they had keys but just weren't giving them to people. It turned out people who bought them at the non-glitch price also got the error message of being out of keys.
 
[quote name='espy605']Are you sure? Because I remember they were selling Skyrim at normal price shortly after the glitch, and people thought they had keys but just weren't giving them to people. It turned out people who bought them at the non-glitch price also got the error message of being out of keys.[/QUOTE]

Well they ran Skyrim and Doom 3 BFG (and I think Dishonored?) as featured deals of the day after that incident.

I want to say that they wouldn't be stupid enough to make games they don't have keys in stock for featured deals of the day, but now that I think about it...
 
[quote name='espy605']Are you sure? Because I remember they were selling Skyrim at normal price shortly after the glitch, and people thought they had keys but just weren't giving them to people. It turned out people who bought them at the non-glitch price also got the error message of being out of keys.[/QUOTE]

You are correct with Skyrim at least. They ran it as a daily, but had no keys for the people who bought it. Not sure on Doom 3, but it might have been the same thing.
 
Just an update with where I'm at.

Purchased one bundle, activated all but the FO3 key. I still have all my games on my shelf and the FO3 game is generating a "out of keys" error when I click on show serial key.

Downloaded and installed the 10 games I was able to active on steam and actually launched all of them without issue.

Been playing a lot of dishonored.

No emails since the glitch happened. I'm wondering (if not hoping) that since I was able to activate 10 of the 11 keys and pull the games down from steam that I'm fairly safe.

Don't know if I'll ever get the FO3 key, but if I don't, I'm still happy with the rest for $28 and won't push for any type of compensation.
 
[quote name='Motoki']Well they ran Skyrim and Doom 3 BFG (and I think Dishonored?) as featured deals of the day after that incident.

I want to say that they wouldn't be stupid enough to make games they don't have keys in stock for featured deals of the day, but now that I think about it...[/QUOTE]

People complain when Amazon runs out of keys and stops selling games, but this seems way worse to me.
 
[quote name='espy605']People complain when Amazon runs out of keys and stops selling games, but this seems way worse to me.[/QUOTE]

Gamersgate isn't the only one. There's been times where Steam has run out of keys, but still sell the game.
 
[quote name='bobo797']Gamersgate isn't the only one. There's been times where Steam has run out of keys, but still sell the game.[/QUOTE]

Surely we are not going to start a fanboy war over who has run out of keys more times in in the shortest period of time and/or which one kept it's users more in the dark while acting behind their backs.

Seriously, all e-tailers are moving in a fairly dark shade of gray area which has the chance end up being bad for everyone, but right now comparing Amazon and Steam to GG has no point, they are not even on the same league because GamersGate is the leading digital distribution platform for PC and Mac games, with over 4000 games available. Follow us on Twitter: @gamersgate

You know what?? Call me when either Amazon or Steam or any other rightfully earns a nickname in the likes of Scammergate, then we'll talk.

EDIT
And I go to the Amazon thread and find this


Still catching up on the insane amount the rage going on for the past 20 or so pages but wanted to drop in and note that the price match to Hotline was (and this should be obvious...) an error. Our automated systems put the match in place, I got a note in my email that sales were going nuts, checked what was up, took the buy box down, fixed the price, and then put it back on sale.

Cheers,
Tony
Click to expand...
http://www.cheapassgamer.com/forums/showpost.php?p=10352515&postcount=15770

Test time, how much does this differ from GG's actions?
 
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[quote name='DonRamon']Surely we are not going to start a fanboy war over who has run out of keys more times in in the shortest period of time and/or which one kept it's users more in the dark while acting behind their backs.[/quote]

I don't think anyone here is that stupid or has that pathetic a life.

[quote name='DonRamon']Seriously, all e-tailers are moving in a fairly dark shade of gray area which has the chance end up being bad for everyone, but right now comparing Amazon and Steam to GG has no point, they are not even on the same league because GamersGate is the leading digital distribution platform for PC and Mac games, with over 4000 games available. Follow us on Twitter: @gamersgate

You know what?? Call me when either Amazon or Steam or any other rightfully earns a nickname in the likes of Scammergate, then we'll talk.[/QUOTE]

Ah. Ignore my previous comment. Good luck in your war, comrade!
 
[quote name='DonRamon']
And I go to the Amazon thread and find this


http://www.cheapassgamer.com/forums/showpost.php?p=10352515&postcount=15770

Test time, how much does this differ from GG's actions?[/QUOTE]

1) Tony isn't going to refund you and take your keys.
2) Tony is not going to lie for a week and then take away your keys.
3) The glitch was promptly fixed.
4) Amazon communicates with people, instead of staying silent, and then say they'll tell you in a week.
5) Amazon doesn't carry Bethesda titles.
 
[quote name='elessar123']1) Tony isn't going to refund you and take your keys.
2) Tony is not going to lie for a week and then take away your keys.[/QUOTE]

Holy crap! I must have missed a couple of pages of this thread - people have had their keys taken away from them?! I've just rushed over to my Steam library and mine still seem to be there, thank Christ. Is this a widespread issue? How many people apart from elessar123 were given keys and then had them revoked?!

Edit: just had a look back through the last few pages. elessar123 seems to be the only one affected at CAG so far. I literally cannot believe they're actually taking back the keys that they sent out!
 
Gamersgate doesn't even refund people who didn't get keys. They still haven't refunded me for a game purchased in Nov and probably didn't for games I purchased last year that i never knew were canceled since I have yet to download most of my Gamersgate games.
 
[quote name='bshirk']Gamersgate doesn't even refund people who didn't get keys. They still haven't refunded me for a game purchased in Nov and probably didn't for games I purchased last year that i never knew were canceled since I have yet to download most of my Gamersgate games.[/QUOTE]

HMwKL.png

Ermagerr therr cerrcerred merr erderrs!

Unless you have proof that you've actually lost something, don't make assumptions yourself and complain about what you assumed happened here.

Plenty of people have received refunds, some receiving keys and some not.
 
[quote name='PenguinJim']Holy crap! I must have missed a couple of pages of this thread - people have had their keys taken away from them?! I've just rushed over to my Steam library and mine still seem to be there, thank Christ. Is this a widespread issue? How many people apart from elessar123 were given keys and then had them revoked?!

Edit: just had a look back through the last few pages. elessar123 seems to be the only one affected at CAG so far. I literally cannot believe they're actually taking back the keys that they sent out![/QUOTE]

I think you are misreading what elessar said. Maybe he meant the possibility of having revoked keys? I've been following this thread and no one has had a revoked Steam game once activated.

Someone got a refund and it appears they removed the games from his GG library, I forget who. He activated Skyrim, and his Fallout NV key was showing but he did not actually activate it on Steam. He didn't write it down so he just lost out, not exactly the same as revoking a game from Steam. He basically got Skyrim (I think it was the game) for free.
 
[quote name='Severose']
HMwKL.png

Ermagerr therr cerrcerred merr erderrs!

Unless you have proof that you've actually lost something, don't make assumptions yourself and complain about what you assumed happened here.

Plenty of people have received refunds, some receiving keys and some not.[/QUOTE]

I do have proof, but I don't feel the need to give you access to my account. I'm not bitter about the Bethesda pack since I received a refund without asking, but a week for BL2 w/o a refund was ridiculous (spent about $25 that order and I had to send them a ticket before anything was done). Not to mention no notice of my November GTA4 Complete purchase being canceled and no refund (checked Paypal and Gamersgate). And that's not counting the un-refunded cancellations from late 2011.
 
[quote name='bshirk']I do have proof, but I don't feel the need to give you access to my account. I'm not bitter about the Bethesda pack since I received a refund without asking, but a week for BL2 w/o a refund was ridiculous (spent about $25 that order and I had to send them a ticket before anything was done). Not to mention no notice of my November GTA4 Complete purchase being canceled and no refund (checked Paypal and Gamersgate). And that's not counting the un-refunded cancellations from late 2011.[/QUOTE]

Lol I wasn't asking for your account info. My question was why you feel like you believe that your order was cancelled and you didn't receive a refund (any occurences).

1) Is(are) the game(s) no longer in your library?
2) Can you can confirm that you haven't received a refund either in BC or in PayPal funds? If you can, are you sure that you were charged for it (check your PayPal transaction history, if in doubt)?
 
[quote name='Severose']Lol I wasn't asking for your account info. My question was why you feel like you believe that your order was cancelled and you didn't receive a refund (any occurences).

1) Is(are) the game(s) no longer in your library?
2) Can you can confirm that you haven't received a refund either in BC or in PayPal funds? If you can, are you sure that you were charged for it (check your PayPal transaction history, if in doubt)?[/QUOTE]

Some games were canceled, and I discovered this by looking on my order history page. I can tell that they weren't refunded, because on PayPal it tells you if a transaction has been refunded (It shouldn't be blue coins because I used PayPal). I was charged, but not refunded. I'm hoping they'll resolve it now that I've submitted a ticket, but it's ridiculous that they didn't do it on their own after more than a month had passed.
 
[quote name='bshirk']Some games were canceled, and I discovered this by looking on my order history page. I can tell that they weren't refunded, because on PayPal it tells you if a transaction has been refunded (It shouldn't be blue coins because I used PayPal). I was charged, but not refunded. I'm hoping they'll resolve it now that I've submitted a ticket, but it's ridiculous that they didn't do it on their own after more than a month had passed.[/QUOTE]

Well, if the payment went through, you got your game(s), then they cancelled the order, removed your games, and didn't give you a refund, then that's ridiculous.

Having said that, I still have my doubts and I think you may be missing something since I've never had this experience with the site. All of my cancelled orders were those that I left pending. Cancelling those orders after a reasonable amount of time is definitely reasonable to me. But if this was done to an order that was placed, like what happened with my Ghost Recon order which was placed, successful, and was later cancelled and refunded, then that is definitely not acceptable.

In the end, though, I'm nearly certain that support would be more than willing to investigate the issue and resolve it.
 
Nyargh. Tempted to get the Legacy of Kain pack on Gamersgate. The pack says Steam, Soul Reaver and Defiance both say Steam, but Soul Reaver 2 says DRM free.

Not sure if this is Gamersgate incompetence or a trick or what.
 
I also bought the pack with some spare blue coins and also got a steam key for Soul Reaver 2.

Also I was wondering have they said anything about keys for Viking Battle for Asgard?
 
Just as a third confirmation, you do get Steam Keys for all items in the Legacy of Kain pack.

Kept hoping for a larger Steam deal on this pack after seeing the Tomb Raider pack early in the sale but this wound up actually being slightly cheaper than Steam would have been if they had gone 75% off.
 
[quote name='SqueeMK2']Nyargh. Tempted to get the Legacy of Kain pack on Gamersgate. The pack says Steam, Soul Reaver and Defiance both say Steam, but Soul Reaver 2 says DRM free.

Not sure if this is Gamersgate incompetence or a trick or what.[/QUOTE]


Doooo eeet!
 
[quote name='Stonekeep']Why Blood Omen it's always missing? They could put a drm free version and that's it.[/QUOTE]

Blood Omen 2 is probably a time limited exclusive for GOG. I don't think Blood Omen 1 is sold as a download yet, but GOG would probably carry it first and have time limited exclusive rights to that too.
 
[quote name='SqueeMK2']Nyargh. Tempted to get the Legacy of Kain pack on Gamersgate. The pack says Steam, Soul Reaver and Defiance both say Steam, but Soul Reaver 2 says DRM free.

Not sure if this is Gamersgate incompetence or a trick or what.[/QUOTE]
I have an order put through but not completed yet... another forum recommended investigating these latest versions a little bit before pulling the trigger to make sure the issues aren't issues for me. Pad support was one, I think. I'll be researching more before splurging.
 
Great deal on the Kain titles, and unlikely to be cheaper on Steam given the difference in base price (25 on Steam,. 18 on GG).
 
[quote name='KBoom']A survey?

Do you have a link or pics?[/QUOTE]

I cant link the survey, because its attached to my account. Heres a copy/paste of the email they sent asking me to take it, with account related info deleted of course.


-----------------------------------------------------------------------
(My Name),

This email concerns your recent ticket: Missing keys (My Ticket #)

As part of our commitment to improving your customer support experience, we would like to know how you think we are doing.

You are invited to complete a short satisfaction survey consisting of just a few multiple-choice questions.

It should take you no more than a minute to complete (we promise!).

To take the survey, please click on the following link: (link attached to my GG account)

Your feedback is very important to us and we really appreciate your time.

Thank you in advance,

GamersGate
---------------------------------------------------------------------------------------------------
 
They posted this update on their site today:

Holiday Sale Bundle Issue Update:

We made a mistake. Our computer program grossly multiplied the discounts we were authorized to offer on these bundles and they were advertised at way below cost. We did not notice this on the day of the mistake because of the holidays. We have cancelled all unfulfilled orders as per our terms of use. We are working with the affected publishers to see what we can do with respect to partially filled orders. We highly value all of our loyal GamersGate customers and do not want to see our relationship with any of you damaged. Nor do we want to see our publisher partners harmed by our computer glitch. We are doing all that we can to sort this out, however due to the holidays we will most likely not be able to sort this out until next week. Please bear with us and forgive us for this disappointing error. We will update you as soon as possible.
 
[quote name='FaPaThY']They posted this update on their site today:

Holiday Sale Bundle Issue Update:

We made a mistake. Our computer program grossly multiplied the discounts we were authorized to offer on these bundles and they were advertised at way below cost. We did not notice this on the day of the mistake because of the holidays. We have cancelled all unfulfilled orders as per our terms of use. We are working with the affected publishers to see what we can do with respect to partially filled orders. We highly value all of our loyal GamersGate customers and do not want to see our relationship with any of you damaged. Nor do we want to see our publisher partners harmed by our computer glitch. We are doing all that we can to sort this out, however due to the holidays we will most likely not be able to sort this out until next week. Please bear with us and forgive us for this disappointing error. We will update you as soon as possible.[/QUOTE]

That has been up for a while now.
 
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