GamesForCanada.com (GFC) - Friendly Package Forwarding Service for Canada & The World

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goomba478

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GFC is Back in Business! Worldwide Package Forwarding & Item Ordering Services ^_^.

1) Direct Request (DR) Services - The service that started it all, our Direct Request (DR) Service allows you to buy just about anything you want from the USA and have us order it and ship it directly to you. This is perfect for those of you who are unable to buy from USA merchants that will not ship to Canada directly or who do not accept Canadian/International credit cards. We charge $2.00 per item ordered plus shipping. Additional fees apply for items weighing more than 5 pounds shipped or more than $150 USD in value. Our online form will calculate everything for you automatically and there's no obligation to buy anything until you check out with Paypal. Feel free to ask any questions you may have about our services.

2) Package Forwarding (PF) Services, Address & Rates - [PREMIUM SERVICE] If you want to order the items yourself, you can! You can order from any website that ships to the USA. Ship the items to our secure UPS mail box and we will repackage them and ship them to you in Canada (or any other country for that matter). Typical fees apply for this service as usual and you pay only $1.00 per package received at our mail location. Quick, easy and GREAT for limited-time sales when the Direct Request option may not be quick enough. Please note we cannot ship: meat, cigarettes or other nicotine items (including electronic cigarettes and their accessories), alcohol, weapons or gun accessories (including paintball/airsoft), pornographic materials, toxic chemicals (including several cleaning liquids), fertilizer or any items that are illegal to ship internationally. Also, any items containing NI-CD or LI-Ion Batteries can no longer be shipped via USPS (Laptops, cell phones, handheld game systems, etc.) and must be shipped via UPS instead. If you have questions about a particular item, please contact us first before ordering.  You will receive an Email invoice with PDF attachment explaining line-by-line details of all charges and full payment options. GFC PF Service Requires Premium Membership which costs $10.00 a month or $100.00 a year (discount of two free months) and is available in our GFC Store. Full details on website.

3) GYROS Updates - After you have ordered your items, filled out the forms and notified us of your order we will add your items to our GYROS page (generally within a week or less). Once your items have been received, we will invoice you for the shipping costs + our service charge. After receiving your payment, your items will be shipped out to you in a timely manner and you will receive an Email with all relevant shipping information ^_^. If you have any questions feel free to Email us at [email protected] .

Service Charges (Free Members):

GFC Charges $2.00 per item forwarded for standard or "Free" Members. Please note that an item in this case refers to each item within the packages you ship to us. So if you were to order say 2 DVD Movies, an Umbrella and a Towel, this would count as 4 items total. Items that are sold in "Lots" such as multiple baseball cards will be counted as one item, subject to our discretion. Also, UPS Charges me to pick up the packages, so there will be an additional charge of $1.00 per package received. I will add into the invoice for you when I get your iitems in.

For larger orders, an extra $5.00 USD surcharge is added for each 5 pounds your package weighs OR per $150 in value of their total contents (example: a 5 pound package would cost an additional $5.00 USD, a 10 pound package would cost an additional $10.00 USD OR a $150 item (or group of items totaling $150 or more) would have an additional $5.00 USD charged, a $300 group of items would have an additional $10.00 USD charged). Please note that this will be either a weight or cost surcharge and not both, but the greater of the two will be what is charged. An item weighing 14 pounds will still only be $10 added as it didn't yet reach the 15 pound mark. This will be shown on your invoice and will be clearly explained. In the near future, this service charge will be automatically calculated for package forwarding items the way it is currently automatically calculated on our Direct Request 2.0 system.

So Again the things to remember:

1) Ship to the address above
2) Ship all packages in my name (James Parks) and if you want to include your information as a “Gift Message” on the order, you certainly can do that. This is required though to be in my name as the UPS store will only sign for packages in my name and will refuse all others.
3) You MUST fill out the Direct Request (DR) form on the link above to let me know what’s coming
4) Once I receive your DR submission and all your items, I will invoice you for the shipping cost plus service fees.


Service Charges (GFC Premium):

GFC Charges $1.00 per item forwarded. Please note that an item in this case refers to each item within the packages you ship to us. So if you were to order say 2 DVD Movies, an Umbrella and a Towel, this would count as 4 items total. Items that are sold in "Lots" such as multiple baseball cards will be counted as one item, subject to our discretion. Also, UPS Charges me to pick up the packages, so there will be an additional charge of $1.00 per package received. I will add into the invoice for you when I get your iitems in.

For larger orders, an extra $5.00 USD surcharge is added for each 5 pounds your package weighs OR per $150 in value of their total contents (example: a 5 pound package would cost an additional $5.00 USD, a 10 pound package would cost an additional $10.00 USD OR a $150 item (or group of items totaling $150 or more) would have an additional $5.00 USD charged, a $300 group of items would have an additional $10.00 USD charged). Please note that this will be either a weight or cost surcharge and not both, but the greater of the two will be what is charged. An item weighing 14 pounds will still only be $10 added as it didn't yet reach the 15 pound mark. This will be shown on your invoice and will be clearly explained. In the near future, this service charge will be automatically calculated for package forwarding items the way it is currently automatically calculated on our Direct Request system.

So Again the things to remember:

1) Ship to the address above
2) Ship all packages in my name (James Parks) and if you want to include your information as a “Gift Message” on the order, you certainly can do that. This is required though to be in my name as the UPS store will only sign for packages in my name and will refuse all others.
3) You MUST fill out the Direct Request (DR) form on the link above to let me know what’s coming
4) Once I receive your DR submission and all your items, I will invoice you for the shipping cost plus service fees.

Estimated Shipping Costs:

The following are shipping estimates for standards weights. This will give you a pretty good idea of how much it will cost to ship your item to Canada. If you live in another country, feel free to inquire by contacting us directly.

For all items from 0 - 4 pounds we typically use USPS First Class Mail:

$00.00 = 0 Pounds / Digital Items
$09.00 = 6 ounces
$09.00 = 7 ounces
$09.50 = 12 ounces
$11.00 = 1 Pound
$16.50 = 2 Pounds
$22.00 = 3 Pounds
$27.50 = 4 Pounds

For all items from 5 pounds and up we typically use USPS Priority Mail:

$38.00 = 5 Pounds
$40.00 = 6 Pounds
$42.50 = 7 Pounds
$45.00 = 8 Pounds
$47.50 = 9 Pounds
$49.50 = 10 Pounds
$52.00 = 11 Pounds
$54.50 = 12 Pounds
$57.50 = 13 Pounds
$55.00 = 14 Pounds
$62.50 = 15 Pounds
$60.00 = 16 Pounds
$63.00 = 17 Pounds
$70.00 = 18 Pounds
$72.50 = 19 Pounds
$75.00 = 20 Pounds
$77.50 = 21 Pounds
$80.00 = 22 Pounds
$83.00 = 23 Pounds
$85.50 = 24 Pounds
$88.00 = 25 Pounds

For any items over 25 pounds, we'll have to manually invoice you.

On Hold & Unclaimed Merchandise:

GFC allows you to send items to our secure UPS Package Forwarding address (listed above). After you order your items it is your responsibility to properly fill out our Package Forwarding (PF) Form on our website located here: http://www.gamesforcanada.com/package-forwarding.php . Once you do this, we will be notified of the items you have ordered and you will pre-pay the shipping/service charges up front for us to process and re-ship them to you.

The first 30 days are free to hold all Package Forwarding items.This is plenty of time for you to successfully order from the various stores that you want and submit our PF form to notify us. This also allows for adequate time for you to request us to combine items into a single package.

After 30 days, there will be a $5.00 USD charge per ITEM per week (flat rate fee) until the payment has been paid in full. Since you are pre-paying for the item costs, you will be responsible for both shipping to your country, our GFC Service Charges and any processing fees associated with the transaction.

After 90 days, GFC will not be responsible for unclaimed or missing merchandise sent to us at our Package Forwarding address. We suggest that you fully insure all orders sent to our address in case of loss or damage as we will not be responsible for missing or damaged goods.

 
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Hey Goomba,

I went to a slight extreme here because I didn't want to bug you over something totally unfounded, but since you don't use dates on GFC, I used prior CAG posts to find my relative position within the orders.

Believe me, I don't enjoy bugging you at all, but out of all the items on the "shipped" page, mine should predate ALL but the top 5-10. It was a PF order, but I even went to the extent of using Amazon Prime in order to get it to you quickly, as the order was 9 days before Black Friday (and as such, should also beat that particular rush, even though I understand you must be swamped - though probably can't even fathom just how bad it really is). The point though is that there should be very little reason for it to be affected by the BF orders, especially when I didn't order a single thing during that time or contribute to that particular mass of orders in any way, you know what I mean?

I have ordered quite a bit from you in the past but I don't expect that fact to get me any special treatment. I just hope that it's not alternatively causing anything to be delayed in order to give new (and potential repeat customers) faster service at my expense. Especially with the simple fact that I got a more than comfortable enough margin on BF that by all rights it should suggest you haven't even BEGUN to deal with BF/CM orders, though that's clearly not the case.

I really hate getting on your back about things but this was a Christmas gift for a relative 6 hours away that I'm going to be with during the holidays. I've been stuck without a computer for the last little while and have resorted to typing all of this on my phone because I don't know if there's even enough time left. I'm not sure why this has happened but hopefully it was just an error. I really need you to look into this immediately and hopefully deal with it immediately. A simple PS3 game I got a great deal on and was hoping to have well in advance, very inexpensively... well, I have no idea how its going to turn out now, and for the first time in all my GFC orders I am genuinely frustrated.

Anyway, the game is Heavy Rain and the order number is 1214342180. I hope you will promptly look into it and just as swiftly handle it. I have a Nexus One Android phone, so (push) gmail is a fairly fast way of contacting me, but obviously you have my phone number too (or at least HAD, when you tried to call me heh), and obviously if it's something that requires a bit of back and forth, nothing beats voice communication. But responding on the forums alone will waste a fair bit of time.

Anyway, typing such a long post on a phone's touchscreen keyboard is borderline torture and I've probably communicated MORE than everything necessary, so I'll leave it at this. I hope to hear from you shortly.

Love,
Mat
 
Hey Goomba,

I don't know why but I see the service charge going up from $2 to $7 from the preview to the confirmation page... My Order Number: 794665139. Anyway, please PM me before ordering to clarify a few things. I will reply ASAP.

Thanks again!
 
Hey Goomba,
I emailed you concerning the Cr-48. Email is the best way to contact me if you've got any questions.
And it looks like you're really busy, so if you want to hold off on anything I'm not in a rush :)
Cheers.
 
Goomba, pm'd you an order for 2 drumsticks and 1 cable... You really gotta program a way that makes me not have to pay with paypal :p And yeah, I understand you won't get those drumsticks until mid January.
 
Can someone enlighten me on how this works? I've tried reading the site but I'm a little confused.

Lets say I wanted to order something from an American website that only accepts american forms of payment and whatnot, and I live in Canada, what do I do?

Do I fill out a direct request? If that's the case, I just put in my shipping information/name, and then link to the item? Then what happens? Is it bought for me and then I'll have to pay through paypal whatever the charge? Just not sure how this process works exactly...
 
Finally have a day off from work today (well technically not today since I worked 4AM-10AM at the casino) but I'm off tomorrow so that means I have tonight and all day tomorrow (till 7PM that is) to process orders. And man do I have a ton of new packages in to process.

I will be going through all your comments one by one individually so don't think I'm ignoring you :) It's just been busy with all the holiday stuff at work and of course GFC packing ^_^.

pyrox4, I'll answer yours first though since you're new to our service. If some site requires American form of payment you can use our DIRECT REQUEST service to have us order for you. You pay us with Paypal and then we use our credit card to order the item, have it shipped to us and then repackaged and shipped to you. Couldn't be simpler :) So yes, just put your info in, pay through the site (it'll include all the service charges and such if you estimate shipping weight properly) and we take care of the rest. We'll Email you when your items are in and when they ship out. If any extra shipping is due we'll send you an invoice. Thanks again for your interest in GFC :) Happy Holidays!
 
[quote name='goomba478']Finally have a day off from work today (well technically not today since I worked 4AM-10AM at the casino) but I'm off tomorrow so that means I have tonight and all day tomorrow (till 7PM that is) to process orders. And man do I have a ton of new packages in to process.

I will be going through all your comments one by one individually so don't think I'm ignoring you :) It's just been busy with all the holiday stuff at work and of course GFC packing ^_^.

pyrox4, I'll answer yours first though since you're new to our service. If some site requires American form of payment you can use our DIRECT REQUEST service to have us order for you. You pay us with Paypal and then we use our credit card to order the item, have it shipped to us and then repackaged and shipped to you. Couldn't be simpler :) So yes, just put your info in, pay through the site (it'll include all the service charges and such if you estimate shipping weight properly) and we take care of the rest. We'll Email you when your items are in and when they ship out. If any extra shipping is due we'll send you an invoice. Thanks again for your interest in GFC :) Happy Holidays![/QUOTE]
Thanks for the quick reply. Sounds great, I'll place my request later tonight after my exam! Gonna be an expensive one :p
 
Hey Goomba, I just wanted to let you know that my Forza 3 Ultimate edition arrived today. I realize I was a little impatient after getting caught up in the Black Friday volume but thanks for responding quite promptly to all my questions, especially as a new user to the service. Due to the lower price and no taxes from Amazon, even after the service/shipping fees it still ended up cheaper than copies up here, if you can find it. I look forward to using your service again and will spread the word to others I know.

Cheers!
 
Thanks a bunch IronManD. No problem. I understand it's a bit frustrating to be new to a service and not receive an immediate response. Plus, the holiday delays are just something inevitable with my little company as it's just me (and occasionally my wife) processing and shipping. Between two "real" jobs it means I only have a few hours a day to devote to GFC but that'll be changing in April once I get laid off from my University of job of nearly 6 years, so GFC will be a full-time day job for me. That's when I really intend to do a lot with the site and who knows..maybe I'll even have enough money to hire some help :)

I really appreciate your follow up though. Thanks for letting me know my service still works even if it's a big jet-lagged during the big holidays ^_^. Things will be running quite smoothly in January again.
 
Hey goomba I just placed a big order, hopefully I did it right! Maybe you can look it over real quick and make sure it's all good? Just a little worried about it since it's my first time and it's big.

Also it's USPS right?! Hope so.
 
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pyrox4, you did everything correctly for the most part but you did miss one thing...there is 6% Sales Tax on all sales items from Best Buy and all retail stores in my state. So that'll add 6% to your total. I'll try to order the first two items and then send you an invoice for the remaining funds to buy the third. Thanks again :) Really appreciate the order! Happy Holidays ^_^
 
[quote name='goomba478']pyrox4, you did everything correctly for the most part but you did miss one thing...there is 6% Sales Tax on all sales items from Best Buy and all retail stores in my state. So that'll add 6% to your total. I'll try to order the first two items and then send you an invoice for the remaining funds to buy the third. Thanks again :) Really appreciate the order! Happy Holidays ^_^[/QUOTE]

Hey, yeah I knew there was something like that missing. Appreciate the fact that you'll get the first 2 first, since I think there is a 2 limit at one time anyway, lol.

But yeah just let me know how much is the difference afterward and I'll pay it as soon as I see it (also I'm assuming I would just directly paypal the difference without filling out any form?)! Thanks again for doing this, appreciate it. Happy holidays to you too.


EDIT: just saw your email, sent the money, sorry bout that!
 
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Hey Goomba, I put in a DR for headphones. All past items I've requested through your service have arrived in tip-top shape :) Thanks for this awesome service!
 
[quote name='Hockridge']Hey Goomba, I haven't received any invoices for 2 PF orders that I placed almost 2 weeks ago. Are PF orders behind?[/QUOTE]

Of course they are, have you not been following the posts? lol

With Black Friday, Goomba slows down quite a bit due to having to sort through the hundreds of packages he has. If you see how much he has just for myself, you can get an idea of how much he is trying to backlog through while still working full time.
 
[quote name='gsrce']Of course they are, have you not been following the posts? lol

With Black Friday, Goomba slows down quite a bit due to having to sort through the hundreds of packages he has. If you see how much he has just for myself, you can get an idea of how much he is trying to backlog through while still working full time.[/QUOTE]

Ah, I see. Haven't been paying too much attention, I apologize.
 
Hockridge, no problem. We are still behind on PF's but we're steadily catching up. A few customers had 50+ item orders and I had to sort them all which took a bit of time. The good news is we're nearly there and I actually just received one of your items only yesterday. I believe there is still one item to go, but I may end up invoicing you beforehand just to speed things up. Sorry for the delay, it's been ultra busy around here ^_^;;

evantrees, you can simply send us an Email at GamesForCanada AT improviser DOT org with your Amazon Cards, or you can PM them on CAG. Either way. Just make sure you state who you are (since it's not always obvious by the Emails) and what you're sending. We'll then apply that to your account. We allow for up to $100 a month for non Amazon items and as much as you want for Amazon items. If you need more info let me know. Thanks :).

Afrodiziak, I believe we did. A lot of orders didn't come with Gift Messages so I have to make sure I don't send out any copies that belong to anyone else. I hope to have all packages processed and invoiced by this upcoming Tuesday. Thanks :)
 
I can understand why BF/post-BF orders are backlogged (and to expect anything else is frankly silly) but despite your reassurances I do have to admit I'm feeling a bit ignored at this point concerning how in the dark I am about my order placed well in advance of BF to begin with (tracking shows you received it a month ago - less a single day, actually - and a Christmas gift for a distant relative I'll be going to see on Thursday, of all things).

But I find it hard not to when you seem to not just be replying relatively promptly to almost every other post and are apparently tackling massive BF orders already while appearing to have skipped my tiny order placed before even the BF flyers were sent out, let alone when the sales actually started.

Maybe I'm to blame for sticking you with a novel every time I post lol, and god knows you've made more of an effort than you had to for me on more than one occasion... so I can't help feeling a little guilty coming on and bitching but for the fact that I'm absolutely dumbfounded as to what is going on, and that what should have been a very comfortable amount of time to get this (intended) Christmas-present-to-be to my doorstep is now at the point that I could buy it here at full price for the cost of shipping it here on time, which either option sadly enough I couldn't even afford at this particular moment even if you were to magically meet the dual requirements of sending it out this weekend and using a courier that both of us would probably rather never deal with again heh.

I guess the reason I've clearly got a stick of mistletoe up my ass this time around is just that I literally don't have and for that matter can't even get a gift for this one individual now who in all likelihood will feel even more confused and ignored than I do right now, with my prior post singly ignored (seemingly, anyways) and not being able to spot any rhyme or reason to the order in which things are processed... it certainly doesn't appear to resemble anything chronological - and if it actually IS so-processed, then that would seem to just make an even more genuine case for being ignored.

So I can only be left to think that maybe I offended or otherwise wronged you in the past month or two, although if that's the case I don't have the slightest clue what it might be :/

Well, I probably just got myself (at best) skimmed over once again by leaving another Dostoevsky-wannabe of a post. Humbug!
 
emjaymj, I'm sorry I completely missed your wall of text posts on here once it went over to the new page. For that I do apologize. As for the process of orders with order numbers later than yours showing up, it's not quite how it appears. A lot of those orders were placed before yours but due to the overwhelming amount of orders we got on BF I just never got around to entering them into GYROS. As always, GYROS isn't a rule of thumb it's more of a convenient way for me to keep track of who has what, which orders go where and what needs processing. The numbers for the order numbers themselves are random and the first set of numbers are simply Quickbooks reference numbers.

But yeah anyhow, I'm sorry that your game wasn't received or processed quicker. We process everything as quickly as possible but with the holiday rushes and literally hundreds of packages there's simply no way to have normal turnaround times. I had messages on the site though stating that it would get backed up more than likely. We are happy to help you guys get your packages but unfortunately there's no way for us to guarantee holiday delivery or any delivery date in general unless we've got no backlog and the buyer is willing to pay for overnight delivery or something similar.

So again, you didn't offend me or do anything. I'd never intentionally delay a package for something so trivial. The only time I wouldn't mail out an item is if it's unpaid for, or if an item is a multiple-item order and I have only received a portion of the order. Period. I try my best to always ship in the order I receive items in, and it simply makes good business sense to do so. I don't play favorites and I don't give preference to any of my customers no matter how long they've been with me.

So please don't take it personally! Tell your friend who you bought the gift that it's on its way and give them my sincere apologies for the holiday delay. We're almost through the rush =P.
 
Hey Goomba, did I put in the right order number with the second paypal payment I made? I hope I did but I can't remember if I put the invoice number by accident or the order number. I'm like 70% sure I put the right order number.
 
Yes you did everything right pyrox4. Just to let you know. Best Buy shipped the first phone (it'll be delivered Monday supposedly) but said the other two are backordered for 1-2 weeks. Just wanted to give you a heads up. They charged my card though so we should be all set. I'll keep you posted. Thanks ^_^

Everyone else, I just got back from a grueling day of work. I'll be spending all afternoon and night tomorrow processing orders though. I am planning a partial GFC shutdown very soon which I'll explain more in my next post...
 
** GFC PARTIAL SHUTDOWN (Coming Wednesday 12/22/2010) **

Just wanted to give you guys a heads up. On this upcoming Wednesday I plan to partially close off the GFC services (Package Forwarding mainly) on the site. This is because we've been using the PF 1.0 system for too long and it still requires a lot of manual editing since it's based on the old DR Classic form. This form has you enter your item info but doesn't prompt you to estimate shipping weights or pre-pay anything, which means that we have to do all the billing and invoicing manually as we did in the old days of Direct Requests. This was fine when we only did 1-2 PF requests a week but these days 90% of our orders are PF which is why we are getting backlogs again.

The new system will be developed over a 2-3 week period (possibly 4 weeks but I really don't intend for it to take that long). What this means is that Direct Requests will still be available on the site and we'll continue to process all existing orders (DR and PF) but the PF form will not be publicly available on the site, or at least not directly. We will still have the PF service running but with a disclaimer that our services will be severely slowed during the rebuilding process. So if you don't mind us holding onto your items for a few weeks and manually invoicing you as we've been doing, we will make it available on the site, but otherwise you'll get a message saying that it's coming soon (PF 2.0).

I want to stress this again: It will not impact existing orders. Rather, it'll allow us time to ship all the BF and Christmas orders out and get ready for the new year. Having an automated PF system in addition to the automated DR system will make our site much, much more efficient and less prone to slow down. More on this soon. Thanks guys!
 
[quote name='goomba478']Yes you did everything right pyrox4. Just to let you know. Best Buy shipped the first phone (it'll be delivered Monday supposedly) but said the other two are backordered for 1-2 weeks. Just wanted to give you a heads up. They charged my card though so we should be all set. I'll keep you posted. Thanks ^_^

Everyone else, I just got back from a grueling day of work. I'll be spending all afternoon and night tomorrow processing orders though. I am planning a partial GFC shutdown very soon which I'll explain more in my next post...[/QUOTE]

Ahh that really sucks to hear about the other two, but yeah, let me know what's happening or what happens when there is an update. Thanks, sounds like you got your work cut out.
 
Yeah, I have faith we'll be able to get them but they seem to be popular and the website did only let me order one at a time so maybe they have some type of time restriction on how many they sell to an individual. I'll keep you posted though :) Thanks!
 
I'm back home from work guys and working as hard as possible to get as many orders as I can done today. Wednesday is my deadline to really start shutting down the PF system in parts so I can rebuild the new ones. More on my new system as it launches. I will be selecting a few of you guys to act as BETA participants once I have working code (probably mid January). Thanks again for your support :) Back to packing and invoicing I go!
 
Hey, Just reminding you about the Cr-48, it should be arriving tomorrow. I havent filled out a PF because I'm not entirely sure if it'll arrive. Its complicated... But if it does give me an email at jaames[at]cydonia.im :)

Thanks
 
Okay JamesC_, snowstorm warnings aside, I should be picking up the next batch of UPS orders tomorrow so I'll definitely keep you posted :).
 
Heh, I just read an article on engadget about the back orders on the phones. Looks like you're not alone, christmas delivery best buy? Don't think so :p Hopefully they don't stray far from their promise.
 
Hey Goomba,

Just wanted you to know that I have items on preorder at Amazon between now and the end of Spring that are going to be shipped to you. I generally don't submit a PF request in advance as prices change and the orders get canceled often.

Just wanted to check with you to make sure you're still OK with the way I have my orders set up =)
 
Yeah Goomba I understand the whole thing about the rush right now and that order/invoice numbers can't really be used to determine this, but I was actually going off posts by people implying orders made AFTER mine, and since I used Amazon prime to get it to you quickly, it still seems like a safe bet that you shouldn't have received it afterwards, or at the very least significantly later.

And I get that you can't guarantee delivery times, and even though I believe when I placed my order you hadn't yet put up the warning about delays, I know by now to usually expect them anyways :lol:

What really got to me though is that it seems very apparent you're processing Black Friday orders already, some of them quite massive, when my order not only comfortably predates Black Friday, but as I already mentioned, I even resorted to using Amazon Prime... so the idea that the package was received after so many Black Friday orders just totally confounds me still (an order that I placed on the 30th I have no illusions about though heh)

So I understand what you're saying about your process and for the most part am familiar enough with GFC to have already been largely aware, but that's actually precisely why it's left me so confused! Anyway, not much I can do about it, not sure if I've effectively communicated it, but I'm just expressing my own personal frustration, and I apologize that its hardly the best place to vent it.
 
pyrox4, I saw that article on Engadget as well. I'll let you know once I've received all three. Did you want me to ship them to you all in one package or individually? Let me know what works for you. For customs purposes I don't think it makes a huge difference.

gsrce, thanks for the heads up :) Glad to know I'll have business with you for the next couple of months ^_^ appreciate it. And yes, you're all good with how you're doing things so no worries.

emjaymj, well I do apologize again for the delays. The thing is last month I only had 4-5 UPS pickups total so it's quite possible that some of your packages got mixed in with the BF orders even if they were ordered beforehand. I try to open boxes in the order I get them but they pile up so quickly in my two cars, our basement, our living room and now our kitchen area lol so some packages may fall through the cracks and get processed later. I'm still working out a better system on the site and in the physical work space as well. No hard feelings though, I know you've been a really very loyal customer and I have no ill will towards you or anyone else for that matter.

I'm thinking though in the future I may not combine orders the way I do now. Right now a lot of people put in separate orders for each item they order but this makes a flood of orders that they want to combine. It'd probably make more sense to ship orders as groups they way they were requested. So if a person puts 3 games in one order, that's fine but if they have 6 orders of 3 games each, it makes more sense to ship out in 6 shipments. Doing that would probably make a lot less confusion for me as well as I have to sort multiple item orders which compounds the problem.

It's not a science quite yet but we're working our packing theories and getting better month by month. I really do think after the holiday rush is over and we implement some new PF systems we'll be a lot better off :) I can only hope so ^_^.
 
[quote name='goomba478']pyrox4, I saw that article on Engadget as well. I'll let you know once I've received all three. Did you want me to ship them to you all in one package or individually? Let me know what works for you. For customs purposes I don't think it makes a huge difference.

gsrce, thanks for the heads up :) Glad to know I'll have business with you for the next couple of months ^_^ appreciate it. And yes, you're all good with how you're doing things so no worries.

emjaymj, well I do apologize again for the delays. The thing is last month I only had 4-5 UPS pickups total so it's quite possible that some of your packages got mixed in with the BF orders even if they were ordered beforehand. I try to open boxes in the order I get them but they pile up so quickly in my two cars, our basement, our living room and now our kitchen area lol so some packages may fall through the cracks and get processed later. I'm still working out a better system on the site and in the physical work space as well. No hard feelings though, I know you've been a really very loyal customer and I have no ill will towards you or anyone else for that matter.

I'm thinking though in the future I may not combine orders the way I do now. Right now a lot of people put in separate orders for each item they order but this makes a flood of orders that they want to combine. It'd probably make more sense to ship orders as groups they way they were requested. So if a person puts 3 games in one order, that's fine but if they have 6 orders of 3 games each, it makes more sense to ship out in 6 shipments. Doing that would probably make a lot less confusion for me as well as I have to sort multiple item orders which compounds the problem.

It's not a science quite yet but we're working our packing theories and getting better month by month. I really do think after the holiday rush is over and we implement some new PF systems we'll be a lot better off :) I can only hope so ^_^.[/QUOTE]

I'd actually prefer to see the opposite, as that will drive costs up on shipping to the point where it may not be worth doing.

What I'd suggest is just open and categorize everything as it comes in like a retail store would do for it's stock room. Put all the games that come in in one pile with the invoices attached, all the movies in one pile with the invoices attached, etc.

Then when you go to ship items out for people you just pick from your stock everything showing in your database that person wants sent out to them, and ship it all together =)

This would of course require lots of room on your end and maybe a more sophisticated inventory/order tracking system, but it's easily doable and I would think would make your life a lot easier!
 
Goomba, if you send one of them individually will I have to pay extra shipping on that one? If so, what would that extra be in total? I mean of course I'd love to get one as early as possible, since one of them is for me :) I mean if you suggest not doing so let me know, but if it's no problem then why not! Especially if I don't have to pay much extra if at all.

Thanks for the replies btw, I know you're a busy dude.
 
gsrce, that actually is the system I'm using now. The problem is that some people order the same items...and what I'm worried about is that potentially someone could try to say they ordered something like a new release game when they really didn't and try to take someone else's order. This hasn't happened and most people provide gift messages and/or tracking numbers, but it could be a mess. I guess you're right though, it wouldn't be as price conscious to do that other method. But like you said, it does require more room and actually requires a lot more processing time...it's pretty much the sole reason that my Black Friday orders get so backed up. I get like 20 orders of the same game but they all come in at different times, with slightly different versions with different orders :) It's crazy...

pyrox4, it won't make a huge difference either way to be completely honest. I actually invoiced you for three separate packages so I'd be happy to mail out just one initially and the other two later when they come in if that makes you happy. You're quite welcome. I do try to keep up with all customers =) It's why I do what I do. Talk to you soon!
 
gsrce, one other thing. My basement right now is mostly just boxes and boxes and boxes of our stuff from our old place. Once I settle into this place I hope to sell/auction and junk a lot of the stuff which will clear up a huge area. Eventually I do hope to build a more intelligent sorting system for games/movies/items like you said, but in the meantime it's not very workable. Also, I don't want to keep items around too long as that leads to unhappy customers and backlogs :)

The "good" news is that I'm getting laid off from my University job mid April which means GFC will be a full time job more or less for me at home, which is a lot more than the time I have allotted right now. With the new PF system I'm developing and more time it seems very reasonable that I can come up with something that works easier. Though I will have a 2-month old newborn by then as well ^_^.
 
[quote name='goomba478']gsrce, that actually is the system I'm using now. The problem is that some people order the same items...and what I'm worried about is that potentially someone could try to say they ordered something like a new release game when they really didn't and try to take someone else's order. This hasn't happened and most people provide gift messages and/or tracking numbers, but it could be a mess. I guess you're right though, it wouldn't be as price conscious to do that other method. But like you said, it does require more room and actually requires a lot more processing time...it's pretty much the sole reason that my Black Friday orders get so backed up. I get like 20 orders of the same game but they all come in at different times, with slightly different versions with different orders :) It's crazy...

pyrox4, it won't make a huge difference either way to be completely honest. I actually invoiced you for three separate packages so I'd be happy to mail out just one initially and the other two later when they come in if that makes you happy. You're quite welcome. I do try to keep up with all customers =) It's why I do what I do. Talk to you soon![/QUOTE]
Then I'd love to get the one you're supposed to get on Monday early. Thanks a lot man. Let me know when you ship it, assuming you get it on Monday and manage to ship it then, or whenever near then?

edit: congrats on new born (to be) btw.
 
OK not to worry :) We send an Email for each and every package that ships along with the customs/tracking numbers. Thanks again. I'll keep you posted :).
 
Hey Goomba would you happen to have any idea what's happening with my CoD: Black Ops package forward? Is it not listed on the site since I said I'd be okay with just getting sent the serial key? No big deal if it doesn't come to me soon though I would like to play it over the christmas break if possible. I know you're mad busy; just want to make sure it doesn't get lost in the sea of orders you've been getting since it seems most of the Black Friday stuff has started to ship out. Congrats on the child too!
 
I have your game here now underkover19. I'll send you the serial via PM in a minute :) Thanks. Sorry for the wait, I forgot that you were okay with just the code ^_^.
 
I guess I can at least UNDERSTAND what happened if you were doing less frequent pickups around then, and I really hate the idea that I probably come across as whining here... but though I have an idea nohb
fof how it happened and know it wasn't malicious, nor something as absurd as having been singled out or anything absurd like that, I still can't help but feel really disappointed about it (and yes, that world's smallest violin you're playing sounds beautiful) as really feel it could have been handled a lot better (though I don't exactly expect sympathy of any sort, I also don't intend any offence or ill-will as a result.)

Perhaps though, maybe next time you anticipate such a hectic shopping day/week/whatever, you can pick up package forwarding orders placed ahead of time, a day or two before (or mayb even better, the day OF), and just set them aside to be processed first. That way earlier, general purchases aren't massively (and somewhat unfairly) delayed by later sales rushes? Just a card for the old suggestions box and i apologize if that sounds like myself dictating to you how things ought to be run.

Regardless, Merry Christmas, as I very likely won't be around to post until the new year. And who knows... if you manage to find the game soon enough and send it, my little brother may be able to forward it to where I'm staying express... unfortunately he can't make it because his work involves some important government and commercial contracts for snow removal. Everything would have to go perfectly to even have a chance at it working out but maybe I'll be witnessing a (almost negligibly tiny lol) Christmas miracle heh. If you do get to it sometime soon and you need additional shipping funds... I may not be around at the time but hopefully you know I'd always square things up when I get the chance without even the slightest foot-dragging. Though after my recent posts I'd completely understand if you felt unwilling to do so.

But in case I don't have a chance to post again or otherwise talk to you before the holidays, I hope you and your wife and the rest of your family have a great one :)
 
Just a reminder Goomba, I noticed that my Ebay order (Mass Effect Art book) was still on the GYROS sheet even though I lost the bid. I know that you have been busy but I wanted to make sure you were on the "up and up" which is to say that the book on it's way to you was an order from the Amazon marketplace.

On another note: Curious, but does anyone know of someone who does the same thing as Goomba but for orders from the UK?
 
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Probably a busy day for goomba, but no I don't think I've ever heard of anyone offering the same service for anywhere let alone from the UK.
 
[quote name='pyrox4']Probably a busy day for goomba, but no I don't think I've ever heard of anyone offering the same service for anywhere let alone from the UK.[/QUOTE]

There are actually plenty of mail-forwarding businesses but the process is typically very different and MUCH more expensive. Most orders through Goomba are to save money (although on occasion things just aren't available in Canada), but saving money is not really a possible outcome with these businesses, and their services tend to cater more towards companies and professionals for actual business reasons. Importing a video game or something along those lines is just not at all practical or remotely cost-effective.

And even among those businesses (even if somebody DID have a smaller-scale model similar to Goomba's) I could only really name a few, though none of them in the UK, and none of which I can vouch for their reliability. And all of them work with a more expensive, primarily B2B model. So while there are plenty of mail-forwarding businesses operating just about everywhere, if you're looking for a counterpart to Goomba with an accent and bad teeth, I wouldn't hold my breath.
 
Goomba my one order was apparently returned to sender (must have some weird package signing thingy) so you can cancel it.
 
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