[quote name='dinobot']well... the op is leaving things out. the biggest question of all is:
Has it been 7 days since you made the purchase? if not, then the cashier is wrong. The free game exchange will need to be manually override to zero. I believe.
Otherwise, no, you cannot do an exchange. Read your receipt, it states everything you need to know at the bottom.[/quote]
Actually it does it automatically in the system when you return and repurchase, in fact if the prices are different too it will just make the lowest one free again automatically. Dont need override