Has this ever happened to you? (Ebgames)

[quote name='BigDirty']My two cents:

The guy at EB made a mistake by not checking the disc at the time of the transaction. The whole situation is really do to this register person, and not an issue of morality.

I'll pose a couple of questions, and answer yes to any of them you have no right to complain:

The automated check out at the home depot (or any other store) spits back an extra dollar change at you, do you go searching for the proper person to give it back to?

At the grocery store, the clerk doesn't scan an item on the conveyer belt that gets put in your bag and you don't notice until you get home, do you go running back to the store demanding to pay for it?

On your way into a Major Leauge Baseball game, you find a 7th row behind home plate ticket laying in the parking lot for the game you're going to, do you use that ticket?

While working as a waiter/waitress, you get a $20 tip only to find that its two $20 bills stuck together to make $40, do you search down the customer and ask him if it was a mistake?


Sometimes things happen and you end up being on the good side of the stick, and chalk it up to luck. I would consider myself fairly moral, and I had the first three happen, and I kept them. To resolution to the problem could take more effort to do than leaving the problem lie.

EB can have stacks of trade ins to be processed, and possibly multiple of the same title came in that day, are they going to call everyone that traded in that title that day/week? Most likely not, since that would be a poor customer service move on their part....[/quote]

This is different, this is a game!! :D (don't bother replying to this I just wanted to sound emotional..)

Now to my real post:
ok for the major league one, (now since I never been to a game before I dont know how the tickets are so I'm assuming they give you the row and seat # on the ticket you buy) if the person who lost it was being accompanied by other people who have tickets, and they remember what seat it was for, I'm pretty sure they'll bring you hell on that day (man I've been using that phrase too much...)

the home depot dollar... its just a dollar (and its probably you making the wrong calculations j/k :D )

the waitress, maybe they wanted to leave $40 as tip, if they dont come bak for it, then keep it and work harder than before to earn that extra 20.

no comment on the grocery store one but the items they usually miss I'm guessing are small and inexpensive anyway.
 
[quote name='BigDirty']I'll pose a couple of questions, and answer yes to any of them you have no right to complain:

The automated check out at the home depot (or any other store) spits back an extra dollar change at you, do you go searching for the proper person to give it back to?

At the grocery store, the clerk doesn't scan an item on the conveyer belt that gets put in your bag and you don't notice until you get home, do you go running back to the store demanding to pay for it?
[/quote]

I've done both of those. I also had a bank cash a $200 check for over $3300 (they cashed the check number instead of the value) and explained the mistake to them. I also bought a load of tile from Home Depot and when they ran the barcode on each box of 12, it only rang up for one.. so when I noticed I went back to the store and paid the difference.

It's called being raised with morals. If any of those happened in reverse, I'd sure expect the company to reimburse me.. so what right do I have to take advantage of their mistake?

I realize I'm in the minority these days.. and that's probably the saddest thing about our society.
 
[quote name='BigDirty']I'll pose a couple of questions, and answer yes to any of them you have no right to complain:

The automated check out at the home depot (or any other store) spits back an extra dollar change at you, do you go searching for the proper person to give it back to?

Yes I have done that before in a drive-thru. I backed up and said "sorry but you gave me a dollar extra. Here you go"

At the grocery store, the clerk doesn't scan an item on the conveyer belt that gets put in your bag and you don't notice until you get home, do you go running back to the store demanding to pay for it?

Yes I would point out that they didn't scan it

On your way into a Major Leauge Baseball game, you find a 7th row behind home plate ticket laying in the parking lot for the game you're going to, do you use that ticket?

No I wouldn't. I would take it to the main desk at the baseball stadium

While working as a waiter/waitress, you get a $20 tip only to find that its two $20 bills stuck together to make $40, do you search down the customer and ask him if it was a mistake?

I would try but I doubt I would be able to go hunt him down while I was working.

Sometimes things happen and you end up being on the good side of the stick, and chalk it up to luck. I would consider myself fairly moral, and I had the first three happen, and I kept them. To resolution to the problem could take more effort to do than leaving the problem lie.

EB can have stacks of trade ins to be processed, and possibly multiple of the same title came in that day, are they going to call everyone that traded in that title that day/week? Most likely not, since that would be a poor customer service move on their part....[/quote]

My answers are in bold. I believe in Karma so I try to do to others what I would like others to done for me.
 
[quote name='O.D.D'][quote name='BigDirty']I'll pose a couple of questions, and answer yes to any of them you have no right to complain:

The automated check out at the home depot (or any other store) spits back an extra dollar change at you, do you go searching for the proper person to give it back to?

Yes I have done that before in a drive-thru. I backed up and said "sorry but you gave me a dollar extra. Here you go"

At the grocery store, the clerk doesn't scan an item on the conveyer belt that gets put in your bag and you don't notice until you get home, do you go running back to the store demanding to pay for it?

Yes I would point out that they didn't scan it

On your way into a Major Leauge Baseball game, you find a 7th row behind home plate ticket laying in the parking lot for the game you're going to, do you use that ticket?

No I wouldn't. I would take it to the main desk at the baseball stadium

While working as a waiter/waitress, you get a $20 tip only to find that its two $20 bills stuck together to make $40, do you search down the customer and ask him if it was a mistake?

I would try but I doubt I would be able to go hunt him down while I was working.

Sometimes things happen and you end up being on the good side of the stick, and chalk it up to luck. I would consider myself fairly moral, and I had the first three happen, and I kept them. To resolution to the problem could take more effort to do than leaving the problem lie.

EB can have stacks of trade ins to be processed, and possibly multiple of the same title came in that day, are they going to call everyone that traded in that title that day/week? Most likely not, since that would be a poor customer service move on their part....[/quote]

My answers are in bold. I believe in Karma so I try to do to others what I would like others to done for me.[/quote]
Well if you believe in karma, who's to say that the game being in my cube and the guy not checking is an example of my good karma?
 
[quote name='Cornfedwb']Well someone doesn't understand Karma.[/quote]
Nah, i think the mystical gods from heaven above have decreed that i should save 10$ on a trade in. And what would've happened if i never opened my cube to play Fire Emblem today? It would've sat there until October when i got Paper Mario 2.
 
Some people's morals play a larger part in their life than others.

I had the same thing happen to me when I traded in Mortal Kombat for the Cube. I thought the game was in the case, but I went home to find it still in my Gamecube. I ended up trading it back into them later on.

My in-laws had a 42-inch Sony flat screen HDTV delivered on New Year's Eve last year from Best Buy. They kept it for a few weeks but decided they wanted a larger tv, so they bought a 50+-inch tv of the same model.

Best Buy was supposed to come out to pick the smaller tv up, but they never did. Months passed, and my father-in-law called them several times to come to pick up the tv, but BB employees kept telling them they had no record of the 42-inch tv.

Being the ass that I am, I told them to keep it or give it to me, but they are good people. About a month ago, they ended up taking the tv back up to BB and basically telling the store manager what happened. Even the manager said they had no record of the tv. But he still took the tv back into the store. He probably immediately loaded the tv into his car.

I'm thinking the delivery guys wanted to hurry up and go out on New Year's Eve, so they must have said they returned the tv back to the warehouse, when in fact, they got back and clocked out.
 
[quote name='BigDirty']My two cents:

The guy at EB made a mistake by not checking the disc at the time of the transaction. The whole situation is really do to this register person, and not an issue of morality.

I'll pose a couple of questions, and answer yes to any of them you have no right to complain:

The automated check out at the home depot (or any other store) spits back an extra dollar change at you, do you go searching for the proper person to give it back to?[/quote]

Yes. I think you meant a "no" to this one means no right to complain.


At the grocery store, the clerk doesn't scan an item on the conveyer belt that gets put in your bag and you don't notice until you get home, do you go running back to the store demanding to pay for it?
Click to expand...

I watch pretty closely when they scan, so odds are I would have noticed it before I got home, but lets assume I was distracted. No, in fact, I would not return to the store. The grocery store has a scan-right guarantee, and failure to scan falls under this policy. Again, I think you meant a "no" to this one means one has no right to complain, but that is your opinion, and need not be taken as fact.

On your way into a Major Leauge Baseball game, you find a 7th row behind home plate ticket laying in the parking lot for the game you're going to, do you use that ticket?
Click to expand...

Yes. I go to that seat with the full intent of giving it up if I am informed by someone sitting next to me that it belongs to a member of their party. Most likely, the ticket belongs to someone in a group.

Edit: My answer here may have been unclear. I meant that I would use my own ticket to enter the stadium, but I would go to the good seat and see if the party of the rightful owner showed up. I don't see handing it in to the box office as a likely way to find the owner, but I could be wrong

While working as a waiter/waitress, you get a $20 tip only to find that its two $20 bills stuck together to make $40, do you search down the customer and ask him if it was a mistake?
Click to expand...

No. I have no reason to believe that $40 is not the intended tip amount. If the patron comes back and informs me that it was a mistake, I will return the $20.


Sometimes things happen and you end up being on the good side of the stick, and chalk it up to luck. I would consider myself fairly moral, and I had the first three happen, and I kept them. To resolution to the problem could take more effort to do than leaving the problem lie.

EB can have stacks of trade ins to be processed, and possibly multiple of the same title came in that day, are they going to call everyone that traded in that title that day/week? Most likely not, since that would be a poor customer service move on their part....
Click to expand...

That is an excellent point about multiple copies of the same title coming in. Perhaps they have not called him because they do not know it is his that was missing the disc.
 
[quote name='guessed'][quote name='BigDirty']My two cents:

The guy at EB made a mistake by not checking the disc at the time of the transaction. The whole situation is really do to this register person, and not an issue of morality.

I'll pose a couple of questions, and answer yes to any of them you have no right to complain:

The automated check out at the home depot (or any other store) spits back an extra dollar change at you, do you go searching for the proper person to give it back to?[/quote]

Yes. I think you meant a "no" to this one means no right to complain.


At the grocery store, the clerk doesn't scan an item on the conveyer belt that gets put in your bag and you don't notice until you get home, do you go running back to the store demanding to pay for it?
Click to expand...

I watch pretty closely when they scan, so odds are I would have noticed it before I got home, but lets assume I was distracted. No, in fact, I would not return to the store. The grocery store has a scan-right guarantee, and failure to scan falls under this policy. Again, I think you meant a "no" to this one means one has no right to complain, but that is your opinion, and need not be taken as fact.

On your way into a Major Leauge Baseball game, you find a 7th row behind home plate ticket laying in the parking lot for the game you're going to, do you use that ticket?
Click to expand...

Yes. I go to that seat with the full intent of giving it up if I am informed by someone sitting next to me that it belongs to a member of their party. Most likely, the ticket belongs to someone in a group.

While working as a waiter/waitress, you get a $20 tip only to find that its two $20 bills stuck together to make $40, do you search down the customer and ask him if it was a mistake?
Click to expand...

No. I have no reason to believe that $40 is not the intended tip amount. If the patron comes back and informs me that it was a mistake, I will return the $20.


Sometimes things happen and you end up being on the good side of the stick, and chalk it up to luck. I would consider myself fairly moral, and I had the first three happen, and I kept them. To resolution to the problem could take more effort to do than leaving the problem lie.

EB can have stacks of trade ins to be processed, and possibly multiple of the same title came in that day, are they going to call everyone that traded in that title that day/week? Most likely not, since that would be a poor customer service move on their part....
Click to expand...

That is an excellent point about multiple copies of the same title coming in. Perhaps they have not called him because they do not know it is his that was missing the disc.[/quote]

With all this moral bashing im going to give EB a call right now and ask them what they want from me.
 
good job, and hope the people you're talking to aren't being an ass about this.

*Angry that you didn't return game right away*
 
[quote name='Grave_Addiction']
My in-laws had a 42-inch Sony flat screen HDTV delivered on New Year's Eve last year from Best Buy. They kept it for a few weeks but decided they wanted a larger tv, so they bought a 50+-inch tv of the same model.
Best Buy was supposed to come out to pick the smaller tv up, but they never did. Months passed, and my father-in-law called them several times to come to pick up the tv, but BB employees kept telling them they had no record of the 42-inch tv.
Being the ass that I am, I told them to keep it or give it to me, but they are good people. About a month ago, they ended up taking the tv back up to BB and basically telling the store manager what happened. Even the manager said they had no record of the tv. But he still took the tv back into the store. He probably immediately loaded the tv into his car.
I'm thinking the delivery guys wanted to hurry up and go out on New Year's Eve, so they must have said they returned the tv back to the warehouse, when in fact, they got back and clocked out.[/quote]

Best buy messes up a lot this way. A friend of mine bought a $500 surround sound system online and selected in store pickup. He picked it up before it registered in their system and so their records never showed that he picked it up, so it didnt charge his Credit card. he never let them knowa about it.
 
[quote name='Ericnmel99']
Best buy messes up a lot this way. A friend of mine bought a $500 surround sound system online and selected in store pickup. He picked it up before it registered in their system and so their records never showed that he picked it up, so it didnt charge his Credit card. he never let them knowa about it.[/quote]

Wait so how were they able to pick it up, if its not registered? Wouldn't they tell him to come back for it later or register the item right away before giving the item to him???
 
[quote name='BigDirty']My two cents:

The automated check out at the home depot (or any other store) spits back an extra dollar change at you, do you go searching for the proper person to give it back to?[/quote]

Yes.


[quote name='BigDirty']At the grocery store, the clerk doesn't scan an item on the conveyer belt that gets put in your bag and you don't notice until you get home, do you go running back to the store demanding to pay for it?[/quote]
No with an if, yes with a but.
If I catch it when I'm there, then I say 'You missed this.' My boy often eats a banana when we're in the store. We buy one banana and say 'Charge us for two, he ate one while in the store.' 90% ofthe time they shrug and say Whatever. I've done my part. If the product was in their reach/hands and they didn't scan it, if I catch it then, i do tell them.

[quote name='BigDirty']On your way into a Major Leauge Baseball game, you find a 7th row behind home plate ticket laying in the parking lot for the game you're going to, do you use that ticket?[/quote]
Probably yes, because the odds of my finding to whom it belonged are infitesmal. I found 100$ in Home Depot gift cards in the parking lot once, I kept them. But that's a little different from this game scenario--someone lost stuff, and it is near -impossible to find who it belonged to. I'm not defrauding anybody, whether accidentally or on purpose. Like guessed said, if the person in seat 7B says Hey, you're not Jack! I'd say Oh, I found his ticket.

[quote name='BigDirty']While working as a waiter/waitress, you get a $20 tip only to find that its two $20 bills stuck together to make $40, do you search down the customer and ask him if it was a mistake?[/quote]

Again, yes, if. If 40 bucks is an 'unreasonable' tip for that meal [that is, the check wasn't something like 600 bucks]--if he's just walking out the door or still in the parking lot, yes. If I know who it is, yes. I don't go take an ad out in the paper the next day saying 'Did I serve you last night'? Something similar did happen to me when I waited tables, a regular left me a rather large tip. The next time he came in, [since I didn't know who he was by name], I asked him if he meant to.
 
Well, surprise, i got the guy who toook the game from me on the phone. He told me that it was a mistake, and the fact that his manager screwed up the entire trade in deal by throwing all the incoming trades into a bin. It didn't get checked until a week later. Basically he gave me the decision to bring it in or don't. He's already received heat from not checking the game and me bringing it in isn't going to change the situation really. So i guess that's over.
 
[quote name='MeGaWC27']
Wait so how were they able to pick it up, if its not registered? Wouldn't they tell him to come back for it later or register the item right away before giving the item to him???[/quote]
When you buy an item online and select in store pickup it take a couple of hours for the transaction to go through and for it to register in their system that you ordered it and they dont charge your credit card until you pick the item up. He brought his printout from online to the store to show them that he got it,but i guess since it wasnt in the system yet, they didnt re-charge him. And i guess they forgot to ever enter in that he picked it up.
 
[quote name='Ericnmel99']
When you buy an item online and select in store pickup it take a couple of hours for the transaction to go through and for it to register in their system that you ordered it and they dont charge your credit card until you pick the item up. He brought his printout from online to the store to show them that he got it,but i guess since it wasnt in the system yet, they didnt re-charge him. And i guess they forgot to ever enter in that he picked it up.[/quote]

:twisted: interesting... :twisted:
 
[quote name='mernst23'][quote name='Ericnmel99']The correct thing to do would be to bring the game to them and let them know of the mixup.

If you choose to do anything else but that, the moral police on this site will bust down your door and tickle your ears with thier words of moral judgement for days upon days.[/quote]

So let me get this straight. Overusing and abusing programs such as the BB GGC is allright, but when a worker at EB makes a mistake, i'm in the red? Makes sense....[/quote]


I didn't really mind until you tried to use this logic.
 
[quote name='mernst23'] me bringing it in isn't going to change the situation really..[/quote]

Except for the fact that if you bring it in, EB will finally get what they paid for initially....
I think the 'shoe on the other foot' would work well here.
Let's say I order pizza. I order and pay extra for cheesesticks. Delivery guy comes, gives me two boxes. I eat my pizza, but the cheesestick box is empty. Even if I call the next day, and my meal is already done, 'should' the pizza place either give me my money back, or give me an order of cheesesticks?
Anyway, Kudos for calling and explaining to the guy there.
 
[quote name='MeGaWC27'][quote name='Ericnmel99']
When you buy an item online and select in store pickup it take a couple of hours for the transaction to go through and for it to register in their system that you ordered it and they dont charge your credit card until you pick the item up. He brought his printout from online to the store to show them that he got it,but i guess since it wasnt in the system yet, they didnt re-charge him. And i guess they forgot to ever enter in that he picked it up.[/quote]

:twisted: interesting... :twisted:[/quote]
This was a couple if years ago....i dont know if the instore pickup was a new option and they didnt know how it works. I know it was a new store so maybe the employee just didnt know what to do. Either way he walked away with a nice sony surround sound system.
 
[quote name='mernst23']Well, surprise, i got the guy who toook the game from me on the phone. He told me that it was a mistake, and the fact that his manager screwed up the entire trade in deal by throwing all the incoming trades into a bin. It didn't get checked until a week later. Basically he gave me the decision to bring it in or don't. He's already received heat from not checking the game and me bringing it in isn't going to change the situation really. So i guess that's over.[/quote]

that should've eased your conscience, so what are you going to do now?
 
[quote name='dtcarson'][quote name='mernst23'] me bringing it in isn't going to change the situation really..[/quote]

Except for the fact that if you bring it in, EB will finally get what they paid for initially....
I think the 'shoe on the other foot' would work well here.
Let's say I order pizza. I order and pay extra for cheesesticks. Delivery guy comes, gives me two boxes. I eat my pizza, but the cheesestick box is empty. Even if I call the next day, and my meal is already done, 'should' the pizza place either give me my money back, or give me an order of cheesesticks?
Anyway, Kudos for calling and explaining to the guy there.[/quote]

AGREE'D. Anyway, I'm glad you finally did the right thing. I was pretty sure that they would say, "Thanks, but no thanks" but it is always best to try to do the right thing.
 
[quote name='MeGaWC27'][quote name='mernst23']Well, surprise, i got the guy who toook the game from me on the phone. He told me that it was a mistake, and the fact that his manager screwed up the entire trade in deal by throwing all the incoming trades into a bin. It didn't get checked until a week later. Basically he gave me the decision to bring it in or don't. He's already received heat from not checking the game and me bringing it in isn't going to change the situation really. So i guess that's over.[/quote]

that should've eased your conscience, so what are you going to do now?[/quote]

If i go back there before my college move in date Aug 22nd, i'll take it back. Otherwise i'm going to sell it off along with alot of other stuff a week before i move out.
 
[quote name='"guessed"'][quote name='BigDirty']
On your way into a Major Leauge Baseball game, you find a 7th row behind home plate ticket laying in the parking lot for the game you're going to, do you use that ticket?
Click to expand...

Yes. I go to that seat with the full intent of giving it up if I am informed by someone sitting next to me that it belongs to a member of their party. Most likely, the ticket belongs to someone in a group.

Edit: My answer here may have been unclear. I meant that I would use my own ticket to enter the stadium, but I would go to the good seat and see if the party of the rightful owner showed up. I don't see handing it in to the box office as a likely way to find the owner, but I could be wrong[/quote]

Well the way I was thinking about it the box office could look up his info and attempt to contact him or comp him (if he paid with a CC) or if the guy comes to the front explaining his situation then they can give him his ticket. Wouldn't do much good if I was in the stadium with his ticket and he is outside.
 
I just got tired of reading after the 2nd page....so I'm not sure if this point was made yet....but....how would you like if the factory forgot to put the disc inside of your NFL 2k5 gamecase? Would it be your fault because you didn't check before you leave? Would you have to compensate them for their gas money to come bring it to you?
 
[quote name='trustcompany1013']I just got tired of reading after the 2nd page....so I'm not sure if this point was made yet....but....how would you like if the factory forgot to put the disc inside of your NFL 2k5 gamecase? Would it be your fault because you didn't check before you leave? Would you have to compensate them for their gas money to come bring it to you?[/quote]
Page 2 lower part
 
[quote name='BigDirty']My two cents:

The guy at EB made a mistake by not checking the disc at the time of the transaction. The whole situation is really do to this register person, and not an issue of morality.

I'll pose a couple of questions, and answer yes to any of them you have no right to complain:

The automated check out at the home depot (or any other store) spits back an extra dollar change at you, do you go searching for the proper person to give it back to?

At the grocery store, the clerk doesn't scan an item on the conveyer belt that gets put in your bag and you don't notice until you get home, do you go running back to the store demanding to pay for it?

On your way into a Major Leauge Baseball game, you find a 7th row behind home plate ticket laying in the parking lot for the game you're going to, do you use that ticket?

While working as a waiter/waitress, you get a $20 tip only to find that its two $20 bills stuck together to make $40, do you search down the customer and ask him if it was a mistake?


Sometimes things happen and you end up being on the good side of the stick, and chalk it up to luck. I would consider myself fairly moral, and I had the first three happen, and I kept them. To resolution to the problem could take more effort to do than leaving the problem lie.

EB can have stacks of trade ins to be processed, and possibly multiple of the same title came in that day, are they going to call everyone that traded in that title that day/week? Most likely not, since that would be a poor customer service move on their part....[/quote]

still working my way through reading the whole thread....but as far as this goes....yes, it was an honest mistake (supposedly, who really knows if it was on purpose or not)....but the thing about it all is, he's an ass about it...."they need to compensate me"....stuff like that is ridiculous...and then saying that you can't buy yourself a gift? I will buy myself a gift whenever the hell I want to.
 
two things:

1. where i work, it rarely ever happens (maybe once every 6 months to even a year), but we have bought a used product from someone that didn't have the disc inside. by the time someone realized this, the person was gone. usually what happens then is whoever bought the stuff takes responsibility, we call him an idiot, and life goes on. if the person ended up calling the store to let us know, or bringing it back, we would appreciate it, but the truth is that it wouldn't matter because unless the person did so on the same day, we probably wouldn't even have the case anymore (because we would just throw it away). now, this may be different for EB, since they sell games without cases and we won't sell anything without cases and original artwork, but still. at this point they have probably long forgotton about it. that doesn't mean it's ok, and that doesn't mean you should ever do it on purpose, and it does mean that you should be extra careful in the future, but i wouldn't worry about it at this point.

2. i can't believe you had to trade in 5 games to be able to get a $20 game.
 
[quote name='thatstoobad']two things:

2. i can't believe you had to trade in 5 games to be able to get a $20 game.[/quote]

I only traded THPS4 and Budokai for it, not the other 3.
 
Do what you will with it. The guy already got in trouble for it, so tkaing it back is only for your own moral upstanding. It doesn't matter to me either way. I've been on the receiving end of both situations (Overcharged and undercharged), if I catch it I try to make it right simply because the messups are usually by tired clerks who are just trying to make a living. If I don, I won't go out of my way to correct it, but I won't be surprised when I get screwed over and no one makes it right. It's called Karma, and it causes a lot of.....harm-a.........uhmmm..
 
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