Hey guys I was wondering if anyone had a situation like this:
So i was ordering from gamestop.com (a few pre-orders and such) and had to cancel my order and re-order the same items because I wanted to order more items with the previous orders (so i could use 25off) but then I got this email from gamestop
So i sent them an email back with the correct stuff then I got this email
So i sent them back:
Then they sent this back yet again
i was like wtf.
Anyone have any suggestions or a similar situation they would share with me? (im gonna call them tomorrow)
Update: Tried ordering again online but an hour or so later they just got canceled for no reason
So i was ordering from gamestop.com (a few pre-orders and such) and had to cancel my order and re-order the same items because I wanted to order more items with the previous orders (so i could use 25off) but then I got this email from gamestop
Dear Valued Customer,
Infortunately, we were unable to process your order because one or more pieces of billing information do not match with what you have on file with your financial institution. GameStop.com practices a very rigorous verification process to ensure our customer’s information is protected.
We suggest the following for a quick resolution:
Contact your financial institution and confirm that the information they have on file matches all the billing information provided when you placed your order:
Full name
Address
Billing telephone number (the number on file with your financial institution must be provided on your order)
1. If any of the above needs to be corrected on your order to match what your financial institution has on file:
· Please reply to this e-mail with the updated billing information.
· To ensure speedy service, please include “BILLING UPDATE” in the subject line.
2. If your information has been corrected with your financial institution and now matches what was inputted on your order:
· Please reply to this e-mail and include the word “RESOLVED” in the subject line.
If you require any further assistance, please feel free to reply to this email and we will be more than happy to assist you further. You may also contact us at 1-800-883-8895 from the billing phone number on file with your financial institution. Please note that if a resolution is not met within 48 hours, your order may be cancelled.
Thank you again for your business. We look forward to speaking with you soon.
Best Regards,
Valerie
GameStop.Com
Power To The Players
So i sent them an email back with the correct stuff then I got this email
Dear Customer,
Thank you for contacting GameStop.com.
In regards to your recently placed order we have run into an issue and
are no longer able to process your order. It seems that our
verification server is unable to accept your information at this time.
Our website is setup to allow almost all orders to be placed but once
this is done the order goes through a rigorous verification process to
prevent potential fraud and most importantly protect our online
customers.
Best Regards,
Kristen
Customer Service Agent
So i sent them back:
Then how do I get this issue resolved so I can order once more through
the website?
Thanks
Then they sent this back yet again
Dear Customer,
Thank you for contacting GameStop.com.
In regards to your recently placed order we have run into an issue and
are no longer able to process your order. It seems that our verification
server is unable to accept your information at this time.
Our website is setup to allow almost all orders to be placed but once
this is done the order goes through a rigorous verification process to
prevent potential fraud and most importantly protect our online
customers.
Best Regards,
Travis
Customer Service Agent
i was like wtf.
Anyone have any suggestions or a similar situation they would share with me? (im gonna call them tomorrow)
Update: Tried ordering again online but an hour or so later they just got canceled for no reason