Horrible Service at EB games.

S

Sengey

CAG Veteran
Hi everybody I had a horrible expirience at buying at EB games. So on my birthday I went to buy a game called Bioshock before I bought it I asked the manager "Can I exchange a game in case it doesn't work for a different one" so he said "yes". So I went home and installed it but it didn't run on my computer so I went back and said "It doesn't work please exchange it for a different one" he said "For same one in case of a defect" after that I said "but you said I can exchange it for a different one" so he pointed to the policy list and just went to do stuff I started complaining that he didn't showd me the policy and told me everything wrong. He were just sitting and listening and said "Please go out or I call the police" so I didn't wanted anything like that so I went. Also I compared the prices at EB games and Future Shop you dont beliave it, DOOM 3 future shop 9.99$ Canadien , EB games brand new 25.99$ canadien. So now I made a forum/community in which we discuss the problems that we have with stores and also just talking about games if you want to take a look its here:http://www.boardzero.com/mirrorunion/
I also saw on internet that one guy had a problem with Xbox 360 warranty he bought a gold warranty and when it broke (the warranty hadn't expired yet) the EB games said some stuff about some changes in service and warranties and said that they can't do anything about it. I really hope that you understand the situation here also please don't write comments like: its your falt that you didn't notice the policy...
Thanks for reading this.:)
 
[quote name='Sengey']Hi everybody I had a horrible expirience at buying at EB games. So on my birthday I went to buy a game called Bioshock before I bought it I asked the manager "Can I exchange a game in case it doesn't work for a different one" so he said "yes". So I went home and installed it but it didn't run on my computer so I went back and said "It doesn't work please exchange it for a different one" he said "For same one in case of a defect" after that I said "but you said I can exchange it for a different one" so he pointed to the policy list and just went to do stuff I started complaining that he didn't showd me the policy and told me everything wrong. He were just sitting and listening and said "Please go out or I call the police" so I didn't wanted anything like that so I went. Also I compared the prices at EB games and Future Shop you dont beliave it, DOOM 3 future shop 9.99$ Canadien , EB games brand new 25.99$ canadien. So now I made a forum/community in which we discuss the problems that we have with stores and also just talking about games if you want to take a look its here:http://www.boardzero.com/mirrorunion/
I also saw on internet that one guy had a problem with Xbox 360 warranty he bought a gold warranty and when it broke (the warranty hadn't expired yet) the EB games said some stuff about some changes in service and warranties and said that they can't do anything about it. I really hope that you understand the situation here also please don't write comments like: its your falt that you didn't notice the policy...
Thanks for reading this.:)[/quote]

1) Next time please break up the text.

2) I have been in retail industry before, and even worked for Gamestop. I only had to threaten cop action for the most loud, obnoxious, rude people whom I thought would get violent. You seem to make it sound as if you were simply complaining and he threaten cops on you. Something isn't making sense.

3) All you had to do is contact the DM. In most cases if your nice and try to explain the situation they will try to work with you.

4) Employees do not need to "point" out the policy to ever customer. It is on their counter. It is the responsiblity of the customer to read all return/warrenty information. Though if he did agree with you that it would be exchanged for "different game" that is something you say to DM when doing what I said in #3.

Overall, this sounds very fishy to me. Something more happened here than what you are saying. Not saying the guy at EB games isn't in the wrong or he was being unreasonable, but when I hear someone was threaten by police......there is something more. If you are in retail especially small box like Gamestop/EB you have customer complaints about everything.

I doubt he threatened police on others so quickly. This is simply an issue of misunderstanding, most likely you losing it and acting like a wacko and now you have made it harder when you call the DM to help you.
 
When you originally asked him " if this does not work can I exchange it for a new one" and he responded with yes, he can not read minds and as he is programmed with store policy he was under the assumption you meant a new copy of the same game which is policy with them, you should of been more clear with what you were asking and also it is right on the sales slip stating that.

Sorry kid but you really have no rant especially if you were not clear on what you were asking the guy.
 
[quote name='Derrick1979']When you originally asked him " if this does not work can I exchange it for a new one" and he responded with yes, he can not read minds and as he is programmed with store policy he was under the assumption you meant a new copy of the same game which is policy with them, you should of been more clear with what you were asking and also it is right on the sales slip stating that.

Sorry kid but you really have no rant especially if you were not clear on what you were asking the guy.[/quote]

Exactly! Forgot to make that my number 5! Haha :bouncy:
 
[quote name='GizmoGC']Classic thread in the making.

I didn't know they could sell M rated games to 11 year olds?[/quote]

Annnnd you killed it. You can't have a classic thread if someone claims it will be a classic in the first couple of pages!
 
[quote name='figcoinc']1) Next time please break up the text.

2) I have been in retail industry before, and even worked for Gamestop. I only had to threaten cop action for the most loud, obnoxious, rude people whom I thought would get violent. You seem to make it sound as if you were simply complaining and he threaten cops on you. Something isn't making sense.

3) All you had to do is contact the DM. In most cases if your nice and try to explain the situation they will try to work with you.

4) Employees do not need to "point" out the policy to ever customer. It is on their counter. It is the responsiblity of the customer to read all return/warrenty information. Though if he did agree with you that it would be exchanged for "different game" that is something you say to DM when doing what I said in #3.

Overall, this sounds very fishy to me. Something more happened here than what you are saying. Not saying the guy at EB games isn't in the wrong or he was being unreasonable, but when I hear someone was threaten by police......there is something more. If you are in retail especially small box like Gamestop/EB you have customer complaints about everything.

I doubt he threatened police on others so quickly. This is simply an issue of misunderstanding, most likely you losing it and acting like a wacko and now you have made it harder when you call the DM to help you.[/quote]

Well I was really load and was not leaving the store when he asked me to. Also I called customer protection service and they couldn't help me also I send a complain letter to EB but that didn't work too.
 
[quote name='figcoinc']Exactly! Forgot to make that my number 5! Haha :bouncy:[/quote]

The thing is it was little bit different I didn't just asked him once I said like "can I exchange it for a different one like if I had Bioshock could I exchange it in case it doesnt work for resident evil or something like that" he said "sure"
 
[quote name='Sengey']Well I was really load and was not leaving the store when he asked me to. Also I called customer protection service and they couldn't help me also I send a complain letter to EB but that didn't work too.[/quote]


Well maybe because your complaint is dumb and they are not allowed to tell you that because idiots have rights to and usually win lawsuits in courts.
 
[quote name='Derrick1979']When you originally asked him " if this does not work can I exchange it for a new one" and he responded with yes, he can not read minds and as he is programmed with store policy he was under the assumption you meant a new copy of the same game which is policy with them, you should of been more clear with what you were asking and also it is right on the sales slip stating that.[/QUOTE]
It's the customer representative's fault for giving the OP false information. If someone asked me "if this doesn't work can I exchange it for a different one" I would have told him the store policy: "you can only exchange open-box products for the same item, if it is defective." It's not that fucking hard, it's the store policy so he should be able to state it clearly, and it's the right answer to the OP's question.

The OP should be able to return the product and take his business elsewhere, as I would definitely not want to continue doing business, even exchanging a game, with someone who threatens to call the police when I try to take back a game.

I'd normally have made fun of the OP (for obvious reasons), but this thread is getting pretty fucking cramped with the EB defense force moving in here, I can't help but say something. I for one have first-hand experience with oblivious and unhelpful EBgames clerks trying to screw me over.
 
[quote name='RAMSTORIA']they put pc specs on the box for a reason[/QUOTE]


yes........ know your shit before buying it. These aren't the 286/386/486 days anymore where you install something and it tells you Expanded/Extended memory required or 386/486 processor required. Heck I was procrastinating whether or not to buy Bioshock for my PC considering my system is 3 years old and everything made from late 2006 just chugs. Thankfully two things happened. The game went to 24.99 at bb on Black Friday weekend and the programmers did a bang up job allowing to scale back the graphics and still make it playable. Sure I don't get all the fancies if I was running it on a Direct X card, but I have been playing this game for about a week and tend to finish it off because it's that good and because I can play it at a fair frame rate (20ish?)

Anyways the return for same item has been in effect for years. It's everywhere.

If bio shock won't "run" as you say, post your specs in the PC forums and someone will help you configure your settings to make it at least playable (in a non slideshow form)....but don't say it won't run cause that's a slap in the face to the people who spent months testing this game.

If you really wanted this game to run, you should have bought the 360 version.
 
[quote name='PyroGamer']It's the customer representative's fault for giving the OP false information. If someone asked me "if this doesn't work can I exchange it for a different one" I would have told him the store policy: "you can only exchange open-box products for the same item, if it is defective." It's not that fucking hard, it's the store policy so he should be able to state it clearly, and it's the right answer to the OP's question.

The OP should be able to return the product and take his business elsewhere, as I would definitely not want to continue doing business, even exchanging a game, with someone who threatens to call the police when I try to take back a game.[/QUOTE]

...Thats if you actually believe what the OP typed is what actually happened. He can barley put together a few words.
 
The game wasn't a "defect" there's nothing wrong with the game. It was your fault for not checking to see if you had the required specs to run it. While I'm sure you could've taken steps to get your money back or even store credit the clerk is in no way at fault. He might not be good at his job, but you gotta watch out for your own butt.

I'm not an EB/Gamestop fan but unless he really did call the cops for no reason you're complaint is lame.
 
You totally don't understand the situation here.
Just go to the forum I listed before there is some pretty serious complains not like mine here.
Also guy's amd girls even if the compain is lame think of how many people EB screwed up I think they should change and by that I made the community I listed at the top.
 
[quote name='GizmoGC']...Thats if you actually believe what the OP typed is what actually happened. He can barley put together a few words.[/QUOTE]
I'd normally have made fun of the OP (for obvious reasons), but this thread is getting pretty cramped with the EB defense force moving in here, I can't help but say something. I for one have first-hand experience with oblivious and unhelpful EBgames clerks trying to screw me over.

It's not that hard to say "you can only exchange games for the same item", and that was the question the OP says he was asking in the first place. If it turns out this was actually the answer given, then I have no problem, if not, the clerk gave misinformation, was unhelpful, and caused this problem. The OP shouldn't have to suffer because of the obliviousness of a store clerk.

But yes, this is assuming that's actually how it went down.
 
[quote name='GizmoGC']...Thats if you actually believe what the OP typed is what actually happened. He can barley put together a few words.[/QUOTE]And admitted to yelling and refusing to leave. Way to go PyroGamer for not reading the post above yours :roll:
 
[quote name='Sengey']You are right thats what I am trying to say here[/QUOTE]

i'll buy your pc bioshock for 15 shipped :)
 
[quote name='Sengey']Hi everybody I had a horrible expirience at buying at EB games. So on my birthday I went to buy a game called Bioshock before I bought it I asked the manager "Can I exchange a game in case it doesn't work for a different one" so he said "yes". So I went home and installed it but it didn't run on my computer so I went back and said "It doesn't work please exchange it for a different one" he said "For same one in case of a defect" after that I said "but you said I can exchange it for a different one" so he pointed to the policy list and just went to do stuff I started complaining that he didn't showd me the policy and told me everything wrong. He were just sitting and listening and said "Please go out or I call the police" so I didn't wanted anything like that so I went. Also I compared the prices at EB games and Future Shop you dont beliave it, DOOM 3 future shop 9.99$ Canadien , EB games brand new 25.99$ canadien. So now I made a forum/community in which we discuss the problems that we have with stores and also just talking about games if you want to take a look its here:http://www.boardzero.com/mirrorunion/
I also saw on internet that one guy had a problem with Xbox 360 warranty he bought a gold warranty and when it broke (the warranty hadn't expired yet) the EB games said some stuff about some changes in service and warranties and said that they can't do anything about it. I really hope that you understand the situation here also please don't write comments like: its your falt that you didn't notice the policy...
Thanks for reading this.:)[/QUOTE]

do they speak english in what?
besides, why would you want to exchange a game if it didnt work for another game - i mean, if it didnt work, how would you know you didnt like it? :whistle2:s


edit - nice website BTW - congrats on your 13th member
 
My main gripe with EBGamestop is that they try and sell gutted games at regular price.........it's a travesty.

"Oh, don't worry, the CD hasn't been used..." Tough T****!

I went to a Gamestop store downtown one time to look around for some new games. My original plan was to get a used 360.............but at the last minute I said not yet. I decided to go and buy Guilty Gear XX: Accent Core. I saw the box and handed it to him showing that I want to purchase the game, but asked for a new, SEALED copy. I guess the employee didn't hear me and proceeded to package the game and ring me up. I stopped the guy and told him that I asked for a sealed copy. The dude asked me why. Why? What if I wanted to give this to someone else as a gift? Then the guy was like "We don't do gift wrapping", and decided to snicker at me. That dude laughed at me.

I demanded to see the manager, but the guy said that he's on lunch. I waited until the manager arrived. After he was ready, I told him what happened. He apologized, and said that his employee would never disrespect a customer like that. I told the manager that I'm usually a chill guy, and would normally walk away from a business, but he DID disrespect me by making a joke out of the situation.

The manager went on to explain the situation about open games at stores (which I still say it's buillshit). I calmed and asked when will the store get more copies. The Manager said after the opened one is sold........and even then, the store will only get one copy which will be gutted and used for display. I told him I still wouldn't buy it.......and will look elsewhere.

The manager said that it's a scarse item to find, and I would be better off getting the game from there. I said I'll find it regardless........and ordered a copy from Amazon.
 
Its the new cool thing to make an I hate EB thread.

I love it. The OP is mad because he can't be bothered to read the PC requirements on the box. Since EB/GS doesnt sell used PC games, the OP opened and tried to use, and then return the game saying it doesn't work. It DOES work, it is just that you're too lazy to read the fucking box first. The manager was right in telling you to get out. You made a stupid mistake, either sell the game to someone or eat the cost. Don't go on the internet to complain because a store didn't bend over backwards to solve your problem.
 
Manager was in the right, you were not, end of story. You asked if you could get a different game in case it didn't work. The game works fine, it's your computer that's busted.
 
[quote name='Scorch']Manager was in the right, you were not, end of story. You asked if you could get a different game in case it didn't work. The game works fine, it's your computer that's busted.[/QUOTE]

what lolz me on this is that i can play bioshock well and my system is 3 years old! See OP that's what you get for getting a HP PC with shared video memory :)
 
[quote name='PyroGamer']I'd normally have made fun of the OP (for obvious reasons), but this thread is getting pretty cramped with the EB defense force moving in here, I can't help but say something. I for one have first-hand experience with oblivious and unhelpful EBgames clerks trying to screw me over.

It's not that hard to say "you can only exchange games for the same item", and that was the question the OP says he was asking in the first place. If it turns out this was actually the answer given, then I have no problem, if not, the clerk gave misinformation, was unhelpful, and caused this problem. The OP shouldn't have to suffer because of the obliviousness of a store clerk.

But yes, this is assuming that's actually how it went down.[/quote]

And I for one have first-hand experience with oblivious and unhelpful clerks at hardware stores, clothing stores, shopping malls, etc. trying to screw me over. It's life and it happens; yes, it sucks, but that doesn't mean it's an "EB Defense Force" moving in and that automatically puts the poster in the right and EB in the wrong.

I work for Gamestop/EB, and I also don't agree with many of the practices (I don't like selling guts of games; I don't like giving criminally low prices for trade in values, and will often mention they'd be better off going on eBay or something); however, the OP is in the wrong here--or, at the very least, it was a misunderstanding that could (and should) have been corrected by the OP.

His wording was ambiguous: he asked if it didn't work if he could exchange it for a different one. Depending on how busy we were, and my current state, I probably would have said the exact same thing. In terms of the transaction, I'd say that it rests more on the shoulders of the OP. I was under the impression that most places don't take back used PC games since you can simply use the activation key, install it on your system, and then effectively get a free game while screwing over someone who wants to buy it; and you should always check what your system can run. It's not rocket science: technology advances extremely quickly, and games keep pace; your computer becomes obsolete quickly, and you're probably not going to be able to run the latest and greatest for very long.

As for his conduct after the transaction, he's squarely in the wrong. Civility goes a long way, and if you're being removed by security, something went wrong. Contact corporate if you have to.
 
If you were really loud and were refusing to leave the store then that makes a difference as well. The best thing you could have done in that, or in most other retail situations, is ask if the manager is available so you can discuss the issue with him/her. If they aren't available for whatever reason, ask for the contact information for the District Manager. Call with the initial complaint and if the DM doesn't respond back to you then keep calling once a day to make sure they don't "forget" about the issue.

Sound a bit generic? It is, but it's effective. That way you don't make a scene. The second you start to do that you tend to lose the support of other people in the store, the people working in the store, and security makes a few rounds. The first part doesn't matter much, the second part tends to severely hurt your case if you want to bring it up with the Manager/District Manager later on, and the last part pretty much sinks your case even faster.

Civility and presentation, even if someone is being a complete ass, is the key. You never know if or when a Manager, upon hearing about the situation later, finds out from two long-time shoppers in the store that you were creating an absolute fuss. It may not seem too likely, but it does shift things around to not be in your favor.
 
Bloody hell... How did this blatant spam account ever make it past its first post without getting its ass banned?

Sengey's First topic;3451993]Our forum [URL="No Way José said:
Link Removed[/URL]
Our forum is about all kinds of situations with games like: exchanging"](Blah Blah Blah)... So now I made a forum/community in which we discuss the problems that we have with stores and also just talking about games if you want to take a look its here:Linky Removed
I also saw on internet that one guy had a problem with Xbox 360 warranty he bought a gold warranty and when it broke (the warranty hadn't expired yet) the EB games said some stuff about some changes in service and warranties and said that they can't do anything about it. I really hope that you understand the situation here also please don't write comments like: its your falt that you didn't notice the policy...
Thanks for reading this.:)
Click to expand...
 
Yeah, this doesn't sound like it's the entire story.

It has that scent of secrecy.

Anyway, *assuming* that you asked the manager previously if you could exchange it for a different game, and he said yes, then damn policy. You were told something, and you're gonna get it.

Talk to the DM, be polite and kind, yet unwavering. (PROTIP: Unwavering does not mean yelling or being belligerent. (Me are cants spell)) Reassert what you were told. You'll more than likely get what you want.

Really, whenever you're talking about purchasing items and policy, it's best to be absolutely clear about things. Ambiguity is where you get fucked.
 
"This is starting to form into a hate gamestop thread.. we have like dozens of these a week?"

Its so true even the op said " Just go to the forum I listed before there is some pretty serious complains not like mine here."

So pretty much he says, totally avoid what i said because it doesn't make sense but hey look others have problems with EB therefore we all should.
 
He phrased his question wrong.

Manager said if the game didn't work he could exchange it for a new one. Not a different game.

Game worked fine, his computer didn't.

Secondly no store in the world lets you return open PC games. Learn and move on.
 
geeez, reading the OP was like trying to read a post from slidecage or regalsin.

dont we have a central thread for these complaints/horror stories? ive searched but i couldnt find any.

Anyway, You should have known their policy with PC games in the first place. I assume you have been shopping with them for years now just like all of us. You screwed up and that it.
 
CaoCao's right. This is spam.

[quote name='Sengey']You totally don't understand the situation here.
Just go to the forum I listed before there is some pretty serious complains not like mine here.
Also guy's amd girls even if the compain is lame think of how many people EB screwed up I think they should change and by that I made the community I listed at the top.[/QUOTE]
 
[quote name='Brian9824']He phrased his question wrong.

Manager said if the game didn't work he could exchange it for a new one. Not a different game.

Game worked fine, his computer didn't.

Secondly no store in the world lets you return open PC games. Learn and move on.[/quote]

Oh yeah in all Asia and parts of Europe you can return an opened PC game and exchange it for a different one. In there I even bought not pirated expensive game for dollars and still was able to exchange it.
 
[quote name='Sengey']Oh yeah in all Asia and parts of Europe you can return an opened PC game and exchange it for a different one. In there I even bought not pirated expensive game for dollars and still was able to exchange it.[/quote]

I've been to Japan and I know they're very strict with their return policies. I'm pretty sure that what you wrote is untrue.
 
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