[quote name='billg']t.
As it was soon time for me to make dinner, I finished my call. I then set out to continue to post this information in as many highly-visible places as I could. Indeed, this writing has gone up on several sites, been sent to the Better Business Bureau, and will find its way to the Attorney General's Office tomorrow. My girlfriend also advised gathering up as many corporate Circuit City e-mail addresses as I could find, and sending copies of my dilemma to them, so that a paper trail is established and hopefully someone with a conscience will get back to me. This will also be done tomorrow.
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You know with your logic I'm surprised that you are not contacting the Department of Weights and Measures. Many consumers are aware that sales end on Saturday's and the manager even fixed the thumb drive issue for you as well. I understand that your upset with your experience, but the legality of the issue they did nothing wrong. From a customers relations point of view you got screwed though, they tried to make ammends with the flash drive and even did it after the sale.
I had an experience with Circuit City about a month ago. There ad had "Every PSP $9.99, Buy One Get One Free" I went to a store (Rosedale, MN) and picked out Pursuit of Happyness and Casino Royale. They both rang up for $19.99 and the cashier said "Ok sir, the total today is foing to be $41.81"
I told her no, the ad says all PSP movies $9.99, buy one get one free. So she said "Oh, okay" and took off Casino Royale and made it .01. "Your new total is going to be $20.96 please" "$20.96, how do you get that?" I replied "I gave you Casino Royale for free, and the other one is $19.99." she said. "Let me read your ad to you like your my 4 year old son to see if you get this this time" I read the ad to her and she did not like my demeaning way of doing it. She still was obliviouse to the term ALL PSP MOVIES $9.99. So I told her to get the Manager.
The manager came over and told me that only the $9.99 PSP movies where the deal. Than I showed him the word "ALL" in the ad. He than said it was only the ones shown, than I asked him to show me where in the ad this was. He than said it was a misprint, and that he could not honor the price. Than I told him that if he was not going to honor the price and I drove from Wisconsin to come here I was going to call the Department of Weights and Measures. At this time there was a guy by me speaking very loudley saying "Yo man, thats messed up, they aint giving that guy the ad price, jeeze" and he ended up leaving. I than told the Manager that we are arguing over a mere $10 and my pay scale is $23.96 an hour at work and I have spent more time on this than desired so I will take it up with higher authority than him. As I was walking towards the door he said "Ok, I'll honor the price this time." I than replied, "If you are aware of a typo in your ad, it is your responsibility to the consumer to place a correction on the front door or on the product."
Bottom line, to do the right thing takes a lot of time, and is not worth it. After all that my time was better spent doing other things. I have won every fight using logic. Circuit City owes you nothing at this point, the issue should have been resolved before the sale ended, and they even tried to honor a substitue at the sale price, after the sale.