[quote name='Redeema']Some of what went on, I can see why you were frustrated. The rest of it, being a former Circuit City employee and TRU employee I can say is out of their hands. For example, the inventory issue, sometimes what happens is that things are indicated as being in stock when in fact they're still in the truck of delivery for that day, or in totes waiting to be put on the floor. Some of those may have actually been in the manager's office on their desk for their own purchase or another employee for that matter, the rest may have been stolen. It's bad luck, but I guarantee you that no retailer no matter how large or small never has 100% accurate inventory. It's bad luck, but maybe instead of trying to get the most exact item, you should instead have said, "what do you have that's comparable?" You seem like a reasonable person, but you've got to understand that they probably had 300 other people like you wanting every other Black Friday deal in the ad after the fact, too.
I know you feel like you're right, and you are in the matter that they treated you improperly in terms of customer service. As much as they seemed to try and be flexible (later anyway) you should have tried as well. I'm not trying to defend what they did or what you did, I could care less about Circuit and the only times I've gone back were when I wanted the hook up from an old manager buddy.
Sometimes, you've got to just face the fact that retail can't always be accomodating, they try sometimes, but they can't always do it. Mind you these guys sucked, but instead of leaving the store the first time to try and get stuff done the next day, you should've known better. Especially knowing that Black Friday deals are just that and that a deal on Saturday WON'T be good on Sunday, as a CAG veteran you should know that. Taking this to the BBB won't do anything for your plight nor will anyone beyond the DM.
Good luck getting what you wanted.[/quote]
As a TRU employee I must agree with what you said. I can understand the frustration as being a consumer but a lot of things are out of employees/managers hands. Sale ads have footnotes for a reason, stating while supplies last, no rainchecks or times of sales.
You cant exactly just mark down random things to satisfy a customer. Especially when its something that would state we couldnt.