^^ That also happened to me, because they sent me a crappily repackaged game (possibly refurbished or something). First off, the shipping was very expensive, and it took a LONG time for my order to ship.
Then, when I go to try to exchange it to a B&M store, they don't let me, saying they have no relation to the online store. So I basically got a used game, when it should have been new. Thankfully it was on sale for $4.