How I became Nearly banned at my local Best Buy
- Thread starter yamas
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10 the first time[quote name='GuilewasNK']Agreed.
OP, did you have any other issues in the past with them for any reason? It seems awful odd that they would do this just for 2K8 of all things. No offense, but it seems like there is more to this story than we know.[/quote]
No, there's not really much more. I mean, I do buy penny guides there but I doubt they've made that connection... yet.
OP, did you have any other issues in the past with them for any reason? It seems awful odd that they would do this just for 2K8 of all things. No offense, but it seems like there is more to this story than we know.[/quote]
No, there's not really much more. I mean, I do buy penny guides there but I doubt they've made that connection... yet.
force_assassin
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[quote name='kwallac00']Food for thought.....
Best Buy is a 34 Billion dollar a year company... You not buying a game from them means precisely nothing.
Legally Speaking, According to the Proprietors Act, Any business of any type can refuse service to anyone providing it is not driven by discrimination.
- You buying the game with the specific intention of reselling them to EB or Gamestop. This makes you an independent reseller. Any time you trade in a game, you are signing an agreement with EB that constitutes a sale of that game from you, to them, making that game their legal property to which they can do what they want.. Best Buy's corporate policy is that they do not sell to resllers unless it is through their wholesale business channel ( see bestbuyforbusiness.com)
- Call 888 Best BUy all you want, but that particular manager was within his limits in terms of Company Policy, and the Law, so they will undoubtedly back up that manager, reguardless if your daddy is a cop or lawyer or whatever.
And Lastly, You can "Be on a Mission to hurt best buy" but lets be honest, no matter how big you think your dick is or how many people you think you know, unless you happen to be black and named Al Sharpton, the likely hood of getting any significant volume of people to pay attention to you is next to none.
Oh and by the way, you have wasted more time bitching on this thread about not getting your $5 dollars extra, that any money you would have saved is now lost.... How much time is yours really worth?[/QUOTE]
I disagree with you about the law part with regards to the BB and OP's relationship. While you are arguing that he is an "independent seller" there is one crucial issue at hand. The Op's age. The fact remains that unless the OP identified himself plain and out in the open as a "independent seller", BB has no grounds to make that assumption or deny service/sales based on that because that is a very difficult thing to prove. To top it all off, the OP is a minor. That would make it pretty damn difficult for him alone to actually trade the games in at Gamestop or Blockbuster. It is against those store's policies to take items from minors and from what I have read, that carries on to many other stores. So, if you look at it realistically, the OP's parent, guardian, relative, friend, etc. who is over the age of 18 would be the "independent reseller" in your example, not the OP. Since that would be true, the OP has the right to purchase those games without being apart of what you mentioned above.
To accuse him of "fraud" is not only a trivial accusation, but also a completely incorrect and unfounded statement. I can tell you this much from working at CCity, BestBuy, and GameCrazy in the past, that the whole "We retain the right to deny service to anyone" power is real but not that widely used because the customer that you could be refusing service to may be a shareholder. Imagine if you owned some stock at CCity (esentially owning part of the company) and you want to go to the store to buy something. You have no intentions on abusing any policies or anything like that, but simply want to purchase an item that is in plain site, on a shelf, and tagged correctly. If a manager refused service to you based on his assumption that you were going to possibly take that item and create a massive WMD with it, he would be making a pretty big
up because you are a shareholder and you just got denied service for no good aparant reason on the sole basis of a manager's assumption. Corporate would quickly take care of you and correct the manager in that case. Why? Because you are a paying customer. Your money keeps them in business. Plus, if word got out that CCity was denying sales to customers for no reason at all except because of a manager's own personal feelings, I could imagine a lot of the shareholders either jumping ship and selling or at least complaining to corporate. But in this case, the fact that you are a shareholder makes it personal. You may start to wonder how many customers this jerk turns away and maybe he is responsible for your shares not being worth as much. In essence, you care on a much larger scale. Stores that trade stock know this and take it very seriously.
What you are saying with, "Best Buy is a 34 Billion dollar a year company... You not buying a game from them means precisely nothing." makes logical sense and is true to a certain degree. Cashiers and local store associates don't give a shit and everyone knows that. It's not because they are all asshats, but because the success of the company isn't everything to them. They will leave and get a new job at a Taco Bell or whatnot. It does matter a hellava lot to those shareholders and a hellava lot to the high up officials who loose everything if the company fails. What you may not realize is that customer's aren't the only ones that can make threats. I can tell you this much... if I owned part of a company and I found out that some rogue manager wasing business up, I would complain about it. Simply put: That asshole is costing ME money, regardless if I shopped there or not.
Basically, what I am getting to is that not only is BB at fault in this because of some stupid assumption that can’t be proven, but if BB tried to prove it they would run into a snag because of the age thing. He is a minor and therefore not an "independent reseller". Plus, it is not in BB’s overall best interest to make a big deal of this because there are other parties that can catch wind. When shareholders get involved it becomes a pretty big deal. Anyone who disagrees obviously has not ever owned stock in a company. People don’t give a shit until things hit home and for the millions of owners of BB, shit hits home when people stop shopping there.
Best Buy is a 34 Billion dollar a year company... You not buying a game from them means precisely nothing.
Legally Speaking, According to the Proprietors Act, Any business of any type can refuse service to anyone providing it is not driven by discrimination.
- You buying the game with the specific intention of reselling them to EB or Gamestop. This makes you an independent reseller. Any time you trade in a game, you are signing an agreement with EB that constitutes a sale of that game from you, to them, making that game their legal property to which they can do what they want.. Best Buy's corporate policy is that they do not sell to resllers unless it is through their wholesale business channel ( see bestbuyforbusiness.com)
- Call 888 Best BUy all you want, but that particular manager was within his limits in terms of Company Policy, and the Law, so they will undoubtedly back up that manager, reguardless if your daddy is a cop or lawyer or whatever.
And Lastly, You can "Be on a Mission to hurt best buy" but lets be honest, no matter how big you think your dick is or how many people you think you know, unless you happen to be black and named Al Sharpton, the likely hood of getting any significant volume of people to pay attention to you is next to none.
Oh and by the way, you have wasted more time bitching on this thread about not getting your $5 dollars extra, that any money you would have saved is now lost.... How much time is yours really worth?[/QUOTE]
I disagree with you about the law part with regards to the BB and OP's relationship. While you are arguing that he is an "independent seller" there is one crucial issue at hand. The Op's age. The fact remains that unless the OP identified himself plain and out in the open as a "independent seller", BB has no grounds to make that assumption or deny service/sales based on that because that is a very difficult thing to prove. To top it all off, the OP is a minor. That would make it pretty damn difficult for him alone to actually trade the games in at Gamestop or Blockbuster. It is against those store's policies to take items from minors and from what I have read, that carries on to many other stores. So, if you look at it realistically, the OP's parent, guardian, relative, friend, etc. who is over the age of 18 would be the "independent reseller" in your example, not the OP. Since that would be true, the OP has the right to purchase those games without being apart of what you mentioned above.
To accuse him of "fraud" is not only a trivial accusation, but also a completely incorrect and unfounded statement. I can tell you this much from working at CCity, BestBuy, and GameCrazy in the past, that the whole "We retain the right to deny service to anyone" power is real but not that widely used because the customer that you could be refusing service to may be a shareholder. Imagine if you owned some stock at CCity (esentially owning part of the company) and you want to go to the store to buy something. You have no intentions on abusing any policies or anything like that, but simply want to purchase an item that is in plain site, on a shelf, and tagged correctly. If a manager refused service to you based on his assumption that you were going to possibly take that item and create a massive WMD with it, he would be making a pretty big
up because you are a shareholder and you just got denied service for no good aparant reason on the sole basis of a manager's assumption. Corporate would quickly take care of you and correct the manager in that case. Why? Because you are a paying customer. Your money keeps them in business. Plus, if word got out that CCity was denying sales to customers for no reason at all except because of a manager's own personal feelings, I could imagine a lot of the shareholders either jumping ship and selling or at least complaining to corporate. But in this case, the fact that you are a shareholder makes it personal. You may start to wonder how many customers this jerk turns away and maybe he is responsible for your shares not being worth as much. In essence, you care on a much larger scale. Stores that trade stock know this and take it very seriously.What you are saying with, "Best Buy is a 34 Billion dollar a year company... You not buying a game from them means precisely nothing." makes logical sense and is true to a certain degree. Cashiers and local store associates don't give a shit and everyone knows that. It's not because they are all asshats, but because the success of the company isn't everything to them. They will leave and get a new job at a Taco Bell or whatnot. It does matter a hellava lot to those shareholders and a hellava lot to the high up officials who loose everything if the company fails. What you may not realize is that customer's aren't the only ones that can make threats. I can tell you this much... if I owned part of a company and I found out that some rogue manager was
ing business up, I would complain about it. Simply put: That asshole is costing ME money, regardless if I shopped there or not.Basically, what I am getting to is that not only is BB at fault in this because of some stupid assumption that can’t be proven, but if BB tried to prove it they would run into a snag because of the age thing. He is a minor and therefore not an "independent reseller". Plus, it is not in BB’s overall best interest to make a big deal of this because there are other parties that can catch wind. When shareholders get involved it becomes a pretty big deal. Anyone who disagrees obviously has not ever owned stock in a company. People don’t give a shit until things hit home and for the millions of owners of BB, shit hits home when people stop shopping there.
Gumby the Green
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oh man oh man. your post is like a book. I thought we had moved on to just throwing out jokes and relating funny stories.
[quote name='Gumby the Green']oh man oh man. your post is like a book. I thought we had moved on to just throwing out jokes and relating funny stories.[/quote]
Billg jr?
[quote name='yamas']Haha. This one time... at band camp...[/quote]
fail.
I think you should re title it again to How I was nearly banned from buying at Best Buy.
Billg jr?
[quote name='yamas']Haha. This one time... at band camp...[/quote]
fail.
I think you should re title it again to How I was nearly banned from buying at Best Buy.
[quote name='force_assassin']I disagree with you about the law part with regards to the BB and OP's relationship. While...[/quote]
You did fine on the first paragraph. Afterwards... not so much.
You exaggerated the importance of the individual shareholder. Anyone who has something as simple as 401K is technically a shareholder, and the individual shareholder who has the kind of power to influence the hiring and firing of managers at a large chain like Best Buy is not likely to be a 16-year-old kid making return visits to flip copies at Gamestop or wherever.
The thread is in essence about powertripping retail middle managers and a kid with an overinflated sense of importance. Shrike's advice is still the most solid if teh OP wants some kind of resolution, but the other poster who asked what his time and energy's worth is what he should be considering most. Odds of exacting revenge in this case: virtually nil.
You did fine on the first paragraph. Afterwards... not so much.
You exaggerated the importance of the individual shareholder. Anyone who has something as simple as 401K is technically a shareholder, and the individual shareholder who has the kind of power to influence the hiring and firing of managers at a large chain like Best Buy is not likely to be a 16-year-old kid making return visits to flip copies at Gamestop or wherever.
The thread is in essence about powertripping retail middle managers and a kid with an overinflated sense of importance. Shrike's advice is still the most solid if teh OP wants some kind of resolution, but the other poster who asked what his time and energy's worth is what he should be considering most. Odds of exacting revenge in this case: virtually nil.
[quote name='georox']I figure the carpet in GameStops is actually ground up copies of used Madden, held together by the tears of the workers.[/quote]
That, and glitter.
LOL, you know now, thanks to CAG, every time I walk into a Gamstop/EB Games, I feel compelled to look at the carpet for signs of a glitter bitch incident.
That, and glitter.
LOL, you know now, thanks to CAG, every time I walk into a Gamstop/EB Games, I feel compelled to look at the carpet for signs of a glitter bitch incident.
rexflexall
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[quote name='karkyco']That, and glitter.
LOL, you know now, thanks to CAG, every time I walk into a Gamstop/EB Games, I feel compelled to look at the carpet for signs of a glitter bitch incident.[/quote]
Oh man....glitter bitch....now that's funny.
LOL, you know now, thanks to CAG, every time I walk into a Gamstop/EB Games, I feel compelled to look at the carpet for signs of a glitter bitch incident.[/quote]
Oh man....glitter bitch....now that's funny.
force_assassin
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[quote name='dfg']You exaggerated the importance of the individual shareholder. Anyone who has something as simple as 401K is technically a shareholder, and the individual shareholder who has the kind of power to influence the hiring and firing of managers at a large chain like Best Buy is not likely to be a 16-year-old kid making return visits to flip copies at Gamestop or wherever..[/QUOTE]
I know what you are saying and I completely agree, but my point was directed at the dude busting out the legal jargon and also how BB doesn't give a shit about one person making a big deal. It may seem like I was exaggerating, but the reason I said all that stuff was based on personal experience I had when I used to work at a CC. There was this one other manager who acted like he was supercop. He totally power tripped and refused service to one customer even though that customer did nothing wrong. He told the guy that "we had the right to deny service to anyone" and that he is limited to only one of the same DVD. All the customer wanted to do was buy multiple DVDs of like Earnest goes to Camp or something that were in the clearance bin. Turns out that the customer owned a lot of stock and complained to corporate about the issue. I was able to see what happened since I was a fellow manager at the time and the dude was let go. Plain and simple. The reason? Because CC's corporate office felt that a customer should not have been treated that way, especially a shareholder. On the memo that was sent to the SM, Corporate made it very clear that we were only to deny service to a person causing a disturbance, dressed inappropriately, or if fraud was involved (stolen card, counterfit bills, etc.) but for no other reason and this instance of a "shareholder" making a deal was real big issue and to be avoided in the future. Multiple times in that memo they stressed “shareholder”. I talked to the SM about it later and that is where I learned that shareholders were taken very seriously because they “have Corporate’s ear”. More so that a plain customer does.
Granted, it may not be like that at BB or other places, but I was just stating that companies do care at times what one person out of a million has to say and I understand why. I again, agree with you about the OP and his position but just wanted to share some info that I had experienced in the past.
I know what you are saying and I completely agree, but my point was directed at the dude busting out the legal jargon and also how BB doesn't give a shit about one person making a big deal. It may seem like I was exaggerating, but the reason I said all that stuff was based on personal experience I had when I used to work at a CC. There was this one other manager who acted like he was supercop. He totally power tripped and refused service to one customer even though that customer did nothing wrong. He told the guy that "we had the right to deny service to anyone" and that he is limited to only one of the same DVD. All the customer wanted to do was buy multiple DVDs of like Earnest goes to Camp or something that were in the clearance bin. Turns out that the customer owned a lot of stock and complained to corporate about the issue. I was able to see what happened since I was a fellow manager at the time and the dude was let go. Plain and simple. The reason? Because CC's corporate office felt that a customer should not have been treated that way, especially a shareholder. On the memo that was sent to the SM, Corporate made it very clear that we were only to deny service to a person causing a disturbance, dressed inappropriately, or if fraud was involved (stolen card, counterfit bills, etc.) but for no other reason and this instance of a "shareholder" making a deal was real big issue and to be avoided in the future. Multiple times in that memo they stressed “shareholder”. I talked to the SM about it later and that is where I learned that shareholders were taken very seriously because they “have Corporate’s ear”. More so that a plain customer does.
Granted, it may not be like that at BB or other places, but I was just stating that companies do care at times what one person out of a million has to say and I understand why. I again, agree with you about the OP and his position but just wanted to share some info that I had experienced in the past.
Heh. Flipping games was a lot more profitable when gas was under $2 a gallon. These days it's usually not worth the time, effort, and gas money. I miss the Blockbuster clearance of 2 years back. Blockbuster was next door to my bank and a Gamestop, so I'd stop in once or twice a week when I was banking or returning a DVD. I think I was the only person to every buy a game from that Gamerush. Probably spent $1,000 there over the course of the summer...the manager loved me. He didn't give a crap that I was walking the games next door to Gamestop to double my money.
If this were a 40 year old guy on Fat Wallet, you'd all be asking to hang him by his nads. I'm glad Best Buy clamped down on hoarders. I have no problem with the 1 title per customer, and it's Best Buy's right to invoke that anytime they want to. If anything, that shows that they are thinking of their customers. Instead of one quick sale to unload them all, they want to spread them out to more people... Maybe even people that will want to play the games instead of reselling them -- what a concept!
[quote name='Temporaryscars']Submit your story to www.consumerist.com. You can just email it to [email protected]. Throw some egg in Best Buy's face.[/quote]
do this, the consumerist has amazing results with companies paying out to disgruntled customers like the kid whos signed xbox got cleaned.
do this, the consumerist has amazing results with companies paying out to disgruntled customers like the kid whos signed xbox got cleaned.
IAmTheCheapestGamer
Banned
[quote name='kaw']If this were a 40 year old guy on Fat Wallet, you'd all be asking to hang him by his nads. I'm glad Best Buy clamped down on hoarders. I have no problem with the 1 title per customer, and it's Best Buy's right to invoke that anytime they want to. If anything, that shows that they are thinking of their customers. Instead of one quick sale to unload them all, they want to spread them out to more people... Maybe even people that will want to play the games instead of reselling them -- what a concept![/quote]
[quote name='force_assassin']Granted, it may not be like that at BB or other places, but I was just stating that companies do care at times what one person out of a million has to say and I understand why. I again, agree with you about the OP and his position but just wanted to share some info that I had experienced in the past.[/quote]
Duly noted. Thanks for the info.
Duly noted. Thanks for the info.
bread's done