HP zv5000 Laptop Help! Please Look and Help!

pimpinc333

pimpinc333

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PROBLEM SOLVED CHECK POSTS #15 AND #16 BELOW!!!
Ok the computer in question is a HP Pavilion zv5466cl Laptop.

Alright. Last night when I was surfing CAG I noticed a strange marking around my mouse. I was scrolling around since I thought this was werid and have never seen such a thign before. I go to my Start Menu. Now once my Mouse went over the Start Menu my screen goes blank. I quicly scroll of and then my screen turns back on. I did this a couple of times before opening up my Task Manager. Now when I scroll near my task manager the same thing happens.

So I manually power off my Laptop. I push power to start it up again. Nothign shows up. No Windows logo, no nothing. Just a blank screen. The backlight on the Screen comes on though.

When I got home from work today I turned it on. It seemed to work fine but frooze at my Desktop which all I could see was the Wallpaper. Thats after letting it sit ffor about 10 hours.

I tried running it in Safe Mode. I also tried booting it from my OS CD. My HDD makes a strange ticking noise also but not everytime I turn on my Laptop. Also when I do turn on my Laptop it seems to start up alright but the HDD seems to stop working about 5 secs into me turning it on.

Ok I think I provided (Hopefully) enough information. Please help me be able to fix this like a true CheapAss. If there is anythign you can think of let me know so I can try it.

Thanks CAG!
 
Wow ok thats weird. A strange ticking sound from your hard drive is never good. It sounds like your hard drive died on you or it had some sort of head crash. This is strange because someone else posted that the new windows patch made their computer freeze at the desktop and not work in safe mode too. The clicking sound however is usually a sign of a dead hard drive.
 
[quote name='NoRain']Wow ok thats weird. A strange ticking sound from your hard drive is never good. It sounds like your hard drive died on you or it had some sort of head crash. This is strange because someone else posted that the new windows patch made their computer freeze at the desktop and not work in safe mode too. The clicking sound however is usually a sign of a dead hard drive.[/QUOTE]

Ok I listening to the clicking noise some more. I'm more inclined to say it's coming from a fan. Like one fan doesn't seem to be working abd the other is clicking but seems to be running good.
 
[quote name='pimpinc333']
I tried running it in Safe Mode. I also tried booting it from my OS CD. My HDD makes a strange ticking noise also but not everytime I turn on my Laptop. Also when I do turn on my Laptop it seems to start up alright but the HDD seems to stop working about 5 secs into me turning it on.
[/QUOTE]

Uh, what happened when you tried safe mode and booting from the XP CD???
 
[quote name='m6oo']Uh, what happened when you tried safe mode and booting from the XP CD???[/QUOTE]
Nothing. I tried both things and it just sits at the Blank Black screen.

I'm gonna head over to my work and toss the HDD in one of our computers and see if it works there. Wish me luck.
 
That's not good.

Good luck to you.


Here's something you might try....If you can, remove the battery, the HD and the optical drive and reseat your RAM by removing and then reinstalling it. Then hook up an external monitor to the VGA port and see if you get any life out of it. In this state, you should get the BIOS messages at least. Toggle the LCD/CRT mode button on your keyboard a few times to see if you get any signal to the external monitor.

Sometimes a bad part will throw the whole thing out of whack. A really dead battery can pull the power supply down below operational levels.
 
I called HP and they said this is a known problem with my Laptop. They said I can talk to a Tech for 45.00 and he will fix this problem. If its a Hard Ware problem they will refund my 45.00 and ask if I would liek to send it in and that would cost roughly 298.00.

Anyone think this is worth it? The 45.00 to call in thing?

I popped in a different HDD and still nothing.
 
I assume you're out of warranty at this point. If you're in warranty, they should help you fix it for free.

I would ask if the information on the problem is available online for self support, then get a link to that info.

If it's not available online, I'd ask "why not?" and push hard for the self-help info. Try to get it escalated to a next level support and throw around terms like Better Business Bureau, Federal Trade Commision, and State Attorney General. Information on known problems with their own products shouldn't be a source of revenue for HP. I don't expect them to lead you by the hand to fix the problem, but the information should be freely available for competent people to solve this kind of problem themselves.

If they still won't budge, I'd have a good look around HP's site and google to see if you can find out more about this problem.

If they won't help you to help yourself, then I'd probably pay the $45 for the info with the assumption that it's probably a hardware problem anyway. If they manage to fix it, then $45 well spent.

If it's a hardware problem, $298 is right on the edge for being worth it for a hardware repair. I'd probably use that money towards a new laptop and then see what you can get for your old broken one on ebay.
 
Yeah and here comes the ever important suggestion.

When you try to install/repair off your recovery/windows install cd you do have it set to boot from CDROM first right?
 
[quote name='NoRain']Yeah and here comes the ever important suggestion.

When you try to install/repair off your recovery/windows install cd you do have it set to boot from CDROM first right?[/QUOTE]

I usually don't even see the BIOS Screen. It was a fluke that I got there. But I did enable the CD ROM boot order. Well not too sure now since it had one button fo Disbale and Enable. A little "!" appearedby the CD rom part. I wonder if that meant enable or disable.
 
When you got the BIOS screenshot, did it just get stuck at that point? or did it finish trying to boot?

You seem to indicate that even though you got the BIOS screen above, sometimes it doesn't show anything at all on the screen, right?

You said you took out the battery. Did you also remove the optical drive, HD and reseat the RAM like I suggested? Did you hook up an external monitor like I suggested?

You need to provide us with more details of EXACTLY what you're trying. It's taking twice as long to help you when I have to ask for details on the steps you're trying.
 
[quote name='m6oo']When you got the BIOS screenshot, did it just get stuck at that point? or did it finish trying to boot?

You seem to indicate that even though you got the BIOS screen above, sometimes it doesn't show anything at all on the screen, right?

You said you took out the battery. Did you also remove the optical drive, HD and reseat the RAM like I suggested? Did you hook up an external monitor like I suggested?

You need to provide us with more details of EXACTLY what you're trying. It's taking twice as long to help you when I have to ask for details on the steps you're trying.[/QUOTE]


I'm gonna try takeing out the Opitcial Drive tomorrow. Do you have any tutorials on how to do it?

Also it seems when I power Drain my Laptop, I can always get to the BIOS Screen. When I exit the BIOS screen it just goes to the black Blank screen.

I was on a online chat with HP last night and they made me go to BIOS and select Defauly Settings. That didn't work either.
 
[quote name='pimpinc333']I'm gonna try takeing out the Opitcial Drive tomorrow. Do you have any tutorials on how to do it?
[/QUOTE]

With a little looking around on HP's site you could have found this yourself.

http://h10025.www1.hp.com/ewfrf/wc/...g=en&product=444759&dlc=en&docname=c00293586#

Don't get your hopes up, it probably won't change anything.

And...you still didn't answer all of my questions.

At this point, I'd say it's something hardware related. If it's not bad RAM, then at your level of expertise, you're pretty much screwed.
 
[quote name='m6oo']With a little looking around on HP's site you could have found this yourself.

http://h10025.www1.hp.com/ewfrf/wc/...g=en&product=444759&dlc=en&docname=c00293586#

Don't get your hopes up, it probably won't change anything.

And...you still didn't answer all of my questions.

At this point, I'd say it's something hardware related. If it's not bad RAM, then at your level of expertise, you're pretty much screwed.[/QUOTE]

While at work today, I explained my Laptop Problems with a couple of computer tech's. They first suggested a power supply problem but then after getting into a group huddle they quickly changed there answer to it being a RAM problem. That made me feel a lot better since RAM isn't as expensive as a motherboard.

So When I arrived at home today. I popped out the only 256MB chip in my laptop ( The other 256MB must be hidden some where esle. ) To my suprise my laptop booted up and now is running fine without the RAM chip in it.

I would like to persoannly Thank m6oo for all his help with this. He suggested a RAM issue the day before I talked to the Tech dudes. Thanks again bro for not letting me just roll over and toss this laptop out the window :)
 
Glad you figured it out. See, listen to your old buddy m6oo, I often know what I'm talking about.
 
[quote name='m6oo']Glad you figured it out. See, listen to your old buddy m6oo, I often know what I'm talking about.[/QUOTE]
Ok I spoke too soon last night. Everything seemed to be working ok. So I tried to connect to my Wireless Router. Once I hit my Wireless button on my Laptop my shit started to go all crazy again with the screen turning on and off repeatedly. I then had to manually shut it down and now it doesnt boot again :( Im gonna try it again tonight and just erase my HDD witht he Windows disc. I hope this works :)
 
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