I believe I'm done doing business with GoGamer.com

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BMXJouster

BMXJouster

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Alright, so I placed an order on 11/26/09 (it was late at night and I was waiting until they put up their Black Friday deals). I ordered Rise of the Argonauts for the PC, and one of those Saitek Mini UFO USB Hubs. I placed the items in my cart and when I went to pick my shipping...

STRIKE 1 - A MASSIVELY OVERPRICED SHIPPING RATE :whistle2:s

I paid $5.99 for a $4.90 order (while the cheapest shipping option was actually $4.99, the extra dollar got me shipping insurance I believe). Now to be fair I'm the one who chose to submit the order. By itself, this was a minor annoyance and one I could have easily rectified by canceling my order before it shipped. Which leads me to...

STRIKE 2 - ORDER WAS SHIPPED EVEN THOUGH I ASKED FOR A CANCELLATION :whistle2:x

An hour after I placed the order I changed my mind and wanted to cancel it. I logged into my account, but the site could not find the order anywhere. I got the e-mail saying they received my order, and PayPal sent me an e-mail about the payment. But I couldn't find any trace of my order on the actual site (and for the record, I STILL CAN'T!). So I sent them an e-mail right away asking for it to be canceled. This was around 1-2am on Thanksgiving day, so there was no possible way they could have sent it that day. The next day, I receive an e-mail from them saying they had already shipped the order and I would have to refuse it when it reached me.

At this point I was pretty damn peeved. It's not like I tried to cancel my order an hour before they shipped it. I e-mailed them a day before they could actually ship the package. So I receive the package (well, SOMEONE at the house received it for me while I was at work and did not refuse it for me), and about a week or so later I eventually say to myself "well, what the hell...I don't feel like going out to return this and I could use the USB hub so I'll just keep the items anyways." So I open the package and...

STRIKE 3 - THEY SENT ME THE WRONG VERSION OF THE GAME! :bomb:

Yeah, that's right. Instead of getting the North American PC version of Rise of the Argonauts they send me the Xbox 360 (I) version of Rise of the Argonauts. I did NOT want the console version, and I certainly don't have a 360 that plays international versions of games.

So that's it, I'm done. I've already e-mailed them about a return authorization so I can get my money back and I just won't do business with them anymore. I've always hated their really high shipping rates, but I put up with it because of their decent sales and, what seemed like good customer service. But after this I just can't see doing business with them anymore. This has just been a really frustrating experience. Oh by the way, this isn't some anti-GoGamer topic meant to try and convince people to stay away from the site. If you've had nothing but good experiences with them by all means keep shopping there. I'm just really pissed right now after finding out they sent the wrong game and I felt the need to vent.
 
If you ever get in that situation again do not just send an email, CALL their customer service number and cancel that way. Even though it was Thanksgiving they can print out a shipping label and prepare it to ship even thought it technically wont go out until the next business day. An email may not be read for a good day or two.
 
I know it's not much consolation but a US 360 will play the International version of Rise of the Argonauts, it's region free.
 
I don't tend to have much sympathy for folks who knowingly place an order for something, then just flat out change their mind. I'm not crazy about GoGamer for a host of other reasons, but really, to me the only error on their part was sending the wrong version of the game.

People should be more careful when they place orders, rather than make impulse buys.
 
Well I finally got a response to my e-mail requesting a Return Authorization. Here is my original e-mail:

ME
"I need a return authorization on an order I placed on 11/26/09 (order ********). I ordered Rise of the Argonauts for the PC, but you shipped me the Rise of the Argonauts (I) for the Xbox 360. I did NOT want the 360 version, nor do I have a 360 that plays International games. I just want to send everything back, get my money back and take my business elsewhere. Please send me an RA# as soon as possible. Thank you."

This is the response I got:

GOGAMER
"Hello,
This item is region free and works on all xbox 360 system. You should have no problem playing this game.

Thank you"

:bomb:

[quote name='musha666']If you ever get in that situation again do not just send an email, CALL their customer service number and cancel that way. Even though it was Thanksgiving they can print out a shipping label and prepare it to ship even thought it technically wont go out until the next business day. An email may not be read for a good day or two.[/QUOTE]

Well yeah, that's probably what I should have done. I just figured an e-mail would have sufficed, given they couldn't ship it for at least a day or so. I figured they would have checked it in time. I shouldn't have had to do that though. I don't know why the hell my order never showed up in my history on the site.

[quote name='benjamouth']I know it's not much consolation but a US 360 will play the International version of Rise of the Argonauts, it's region free.[/QUOTE]

Yeah, but I never wanted it for the 360. I'd rather play the game on my PC.

[quote name='berzirk']I don't tend to have much sympathy for folks who knowingly place an order for something, then just flat out change their mind. I'm not crazy about GoGamer for a host of other reasons, but really, to me the only error on their part was sending the wrong version of the game.

People should be more careful when they place orders, rather than make impulse buys.[/QUOTE]

This is a little different. While it was an impulse buy, I didn't try and cancel it an hour before they shipped it. I wanted to cancel it a good day before they could even send it out. And if my order had actually showed up in my order history on the website I could have done just that (they actually have a Cancel Order option). But because my order never showed up, my only option was to actually contact them about canceling.
 
I am done with them also. It took them 3 days to respond to my email for a return (they do state that on their website, but that is a long wait). I still don't know what I need to do to return it because here is what I received:

(They state to log into your account to issue a return, but there was no account created when I paid through paypal.)

My first email I sent:
"I could not log into my account through the GoGamerwebsite, but I need
to return the item in the order listed below. I even tried recovering my
password, but I received an email stating there is no account linked to this
email address ([email protected]). I paid through paypal and the order number is XXXXXXXX.
Let me know if I need to contact another address for returns.

Thanks,
My Name"

I received this:
"Hello,
We apologize for not having you register with our web site and that is
happening because of our paypal payment not coordinating with our web site
at this time. We are making every effort to have this bug fixed and we
should have it running smooth in the near future. At this time only credit
card users on our web site are able to register and make an account. You
will be sent an email with the tracking information for your order. Let me
know if you have any questions.

Thank you

Rep's Name"

Lol tracking information, I wanted to RETURN the item. Not only is that not what I asked for, but they never sent the tracking info either...

I sent off another email asking for a return address and if I need a RA#, but it looks like I need to call customer service if I want to ship it back before next week.​
 
What the hell is wrong with these people?! I just got another e-mail from them.

ME (in response to their original response)
"Excuse me, but you seemed to have missed the point of my e-mail. I ordered the PC version, NOT THE XBOX 360 (I) VERSION! I don't care if it's region free, I don't want it! I want to send this back and I want to get my money back. Please send me a Return Authorization as soon as possible."

GOGAMER (their second response)
"Hello,

I am sorry I thought you were asking about if the item was import or not. I will go ahead and ship out the PC version and include a return paid stamp so you can drop the wrong received item back to us."

:bomb::bomb::bomb:

I am getting so freaking fed up with this customer service. I'm just about ready to lose it. Do these people even READ the e-mail all the way through? I don't want any of their stuff anymore. I just want to send this crap back and get my goddamn money back.
 
Slightly related:

Rise of the Argonauts is one of the absolute worst games I have ever played.
 
Several things that needed to pointed out.

Make an order that you're going to commit. Every place gets infinately troublesome when a customer wants to do a return.

When paying by Paypal, GoGamer doesn't actually track that in their system. It's a flaw they know about, and now you know, don't do it again.

And why email when you can call? Email isn't hardly worth your patience, and you should have dialed a phone.


I've done alot of orders through GoGamer.com, like 20+ using paypal, credit cards and google checkout, and all have been flawless.

It's a bummer that your 'one' order scared you away of good deals online retailer.
 
[quote name='xycury']Several things that needed to pointed out.

Make an order that you're going to commit. Every place gets infinately troublesome when a customer wants to do a return.[/QUOTE]

Oh okay. So you shouldn't order something unless you're absolutely 100% positive you'll never, ever want to return it for any reason whatsoever. Nobody should ever be allowed to cancel or return an item. :roll:

Besides, it never should have become a returning issue. They should have allowed me to cancel it before they shipped it, which the site wouldn't let me do because I couldn't find it in my order history. Which leads me to...

[quote name='xycury']When paying by Paypal, GoGamer doesn't actually track that in their system. It's a flaw they know about, and now you know, don't do it again.[/QUOTE]

If this is a flaw they know about, why the hell don't they say so on the site itself? I didn't see ANYWHERE that they didn't track orders made via PayPal. Had I known, I wouldn't have used it. So once again, this is GoGamer's fault, not mine.

[quote name='xycury']And why email when you can call? Email isn't hardly worth your patience, and you should have dialed a phone.[/QUOTE]

I'll agree ONLY on that I should have called to cancel the order. As far as getting a return authorization, one single e-mail should suffice. I don't care that it took them a day or two to respond. What I care about is that every time I e-mail them, they don't read it properly. Why should I have to call them when a single e-mail should be more than enough to get the job done? I've not had problems with the likes of Newegg or Amazon when it comes to this. :roll:

[quote name='xycury']I've done alot of orders through GoGamer.com, like 20+ using paypal, credit cards and google checkout, and all have been flawless.

It's a bummer that your 'one' order scared you away of good deals online retailer.[/QUOTE]

Number 1, this is NOT my first order with GoGamer (I've done business with them before). Up until now, aside from the expensive shipping, my dealings with them have been fine. It's because of all the crap that's happened with this order that I no longer want to do business with them.

Number 2, just because you've had nothing but good experiences with them doesn't mean everyone else will too. I've heard people rant about how bad Newegg is, and they've always been one of the best dealers I've ever used.

Number 3, GoGamer is not really all that much of a "good deals online retailer". While the base price of their stuff can be cheap, their shipping kind of kills most of the deals anyways.
 
[quote name='BMXJouster']I'll agree ONLY on that I should have called to cancel the order. As far as getting a return authorization, one single e-mail should suffice. I don't care that it took them a day or two to respond. What I care about is that every time I e-mail them, they don't read it properly. Why should I have to call them when a single e-mail should be more than enough to get the job done? I've not had problems with the likes of Newegg or Amazon when it comes to this.[/QUOTE]

Or, since the "single email" that "should suffice" is not getting it done.. you can, I don't know, DIAL A PHONE? You are not 100% at fault but your stubbornness shines through in your whining.

Your original email cancellation wouldn't have been glanced at in time even if it wasn't a holiday, let alone Black Friday. Emails requesting cancellations do not count as instant cancellations, therefore GoGamer is not at fault for you not being able to cancel your order. Your stubbornness in not calling them is what caused the non-cancellation. As people have already posted, it could take a few days for that email to even be looked at, especially during the Black Friday madness. I've personally learned my lesson with this method as well on other sites that are big business websites so I do know where you're coming from, and it's frustrating, but no need to throw a temper tantrum and cry about it because you're too good to admit when you're wrong. Regardless, it's quicker to solve by just dialing your phone and telling them you want to cancel it than to email them several times, then come here and whine about it.

[quote name='"xycury"']
Several things that needed to pointed out.

Make an order that you're going to commit. Every place gets infinately troublesome when a customer wants to do a return.[/quote]

[quote name='BMXJouster']Oh okay. So you shouldn't order something unless you're absolutely 100% positive you'll never, ever want to return it for any reason whatsoever. Nobody should ever be allowed to cancel or return an item. :roll:

Besides, it never should have become a returning issue. They should have allowed me to cancel it before they shipped it, which the site wouldn't let me do because I couldn't find it in my order history. Which leads me to...Besides, it never should have become a returning issue. They should have allowed me to cancel it before they shipped it, ... wah wah, cry cry ...[/QUOTE]

That's not what he meant. He means you shouldn't order something unless you really want it. Yet again, you miss the point and fail miserably at life. gg. QQ.

My advice: Call them and get it straightened out over the phone. With your arrogant emails to GoGamer, if I were the Customer Rep, I'd be sending you emails back like they have just to mess with you. :)
 
[quote name='HydroX']Or, since the "single email" that "should suffice" is not getting it done.. you can, I don't know, DIAL A PHONE? You are not 100% at fault but your stubbornness shines through in your whining.

Your original email cancellation wouldn't have been glanced at in time even if it wasn't a holiday, let alone Black Friday. Emails requesting cancellations do not count as instant cancellations, therefore GoGamer is not at fault for you not being able to cancel your order. Your stubbornness in not calling them is what caused the non-cancellation. As people have already posted, it could take a few days for that email to even be looked at, especially during the Black Friday madness. I've personally learned my lesson with this method as well on other sites that are big business websites so I do know where you're coming from, and it's frustrating, but no need to throw a temper tantrum and cry about it because you're too good to admit when you're wrong. Regardless, it's quicker to solve by just dialing your phone and telling them you want to cancel it than to email them several times, then come here and whine about it.[/QUOTE]

I'm sorry, but did you even read what I initially wrote? My order never showed up (and will never show up) under my order history like it should have. Had it shown up, I could have instantly marked my order for cancellation and they would have received it before they went to ship the item out the next day. I can do this with Amazon. I can do this with Newegg. I'm supposed to be able to do this with GoGamer too, but because of this PayPal problem I was never able to. And this is a serious flaw with the PayPal system on their site. They shouldn't have it as a payment option if they know about this problem, or at the very least they should mention it on the site before you use it.

Yes I should have called to cancel it, just to be on the safe side. But something else everyone seems to be failing to see is that their phone number is NOT listed on their website. Click the Contact Us button and see if you can find their phone number. Unless I'm missing it (which I will be happy to admit to if someone else finds it), they do NOT give out their phone number on the website, just an e-mail option. I didn't even get a phone number from the e-mail confirmation (all it says is "If you have any questions about your order, please contact us at [email protected]") The first time I even saw a phone number was in the initial e-mail response I got stating they shipped the item out. So had I tried to call them, how was I supposed to get the phone number?

[quote name='HydroX'] That's not what he meant. He means you shouldn't order something unless you really want it. Yet again, you miss the point and fail miserably at life. gg. QQ.[/QUOTE]

Who says I never wanted the item? I DID want it, it was the fact that I was paying so much for shipping that bothered me and made me want to cancel it afterwards. kthxbai :roll:

[quote name='HydroX']My advice: Call them and get it straightened out over the phone. With your arrogant emails to GoGamer, if I were the Customer Rep, I'd be sending you emails back like they have just to mess with you. :)[/QUOTE]

Um, you know the only thing you could possibly call ARROGANT from my initial e-mail was the part where I said I would take my business elsewhere. I didn't yell at them, I didn't say anything nasty. I simply mentioned what they mixed up and that I wanted to return everything. I didn't start copping an attitude until after their e-mails back to me were not helpful (hell, even my second e-mail wasn't that bad). :roll:
 
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