I think EB online is skimming money

Scrubking

Scrubking

CAGiversary!
First off they tell me I can't cancel an order I made less than an hour ago cause "they already put the sticker on the box". WTF? Now the cost of my EB order keeps going up a few cents everyday. First they raised it 2 cents, and today I check and see that they raised it another cent. WTF?

I think there whole "we can't accurately calculate tax" is a front to skim a few cents off of every sale.

I rarely order from EB unless it is a majorly great deal, but I am considering not ordering from them no matter how good the deal is.
 
They keep screwing me over, My kirby tilt and tumble that I ordered before x-mas FINALLY came today, and guess what it doesn't work (3rd GBC game they've sent me in non-working condition) but when they have 5.99 Shinning Forces 2's, pirates gold, and ogre battles and 28$ complete RE3's for camecube after coupon, what else can you do, besides bend over and take it?
 
[quote name='rockhero']Who cares? It's only a couple of cents[/quote]

So you are okay if every place of business stole a few cents from you on every sale?? Don't be ridiculous.

Anyway, the greater issue is the thousands they are making by stealing a few cents from every sale.
 
I come from a state without sales tax so I've never noticed. But you can always return in store (unlike some shippers who make you mail it back)which won't cost you a dime.

But changing the price on you after an order, even if it's a few cents, I'm pretty sure that's illegal. They can cancel your order and say it's a price msitake but I don't think they can charge you extra without notification.
 
[quote name='Admiral Ackbar']I come from a state without sales tax so I've never noticed. But you can always return in store (unlike some shippers who make you mail it back)which won't cost you a dime.

But changing the price on you after an order, even if it's a few cents, I'm pretty sure that's illegal. They can cancel your order and say it's a price msitake but I don't think they can charge you extra without notification.[/quote]

Is there someplace I can report them to?
 
If you go into your orders page they do break it down by the amount for each title, discounts, shipping, and tax. (At least that's what I'm seeing for my latest order.)

Go in and make sure it is the tax they are fiddling with and not the S&H or item cost.

Then you probably know what the sales tax rate is for your state, pull out your calculator and see if the amount is correct (or lower than what it should be), if so don't worry about it.
 
[quote name='evilmax17']It's just like in Superman 3![/quote]


Yeah, I haven't seen Richard Pryor lately...maybe he got a job at EB.

Maybe one of EB's programmers was inspired by that awful movie.
 
[quote name='Scrubking'][quote name='rockhero']Who cares? It's only a couple of cents[/quote]

So you are okay if every place of business stole a few cents from you on every sale?? Don't be ridiculous.

Anyway, the greater issue is the thousands they are making by stealing a few cents from every sale.[/quote]

This has been talked about before. I myself have witnessed it.

Now that you are bringing it back up I think it could be an unnoticed problem
 
[quote name='Scrubking']
Is there someplace I can report them to?[/quote]

If you can give me some more specifics, I can bring it to EB corporate directly. You'll get your explanation much faster that way.
 
[quote name='CheapyD'][quote name='Scrubking']
Is there someplace I can report them to?[/quote]

If you can give me some more specifics, I can bring it to EB corporate directly. You'll get your explanation much faster that way.[/quote]

Well, ask them why they, unlike the majority of online stores, have such a problem calculating tax. For every other store you just put in your state and that's it - no more worries - no more hassle. But for EB they keep changing the price like if they can't get it right, and I just can't believe that.

Also I want more than an explanation. I want it to stop. There is no excuse for them being so incompetant when 99% of other major online stores don't have this problem.
 
[quote name='Scrubking'][quote name='CheapyD'][quote name='Scrubking']
Is there someplace I can report them to?[/quote]

If you can give me some more specifics, I can bring it to EB corporate directly. You'll get your explanation much faster that way.[/quote]

Well, ask them why they, unlike the majority of online stores, have such a problem calculating tax. For every other store you just put in your state and that's it - no more worries - no more hassle. But for EB they keep changing the price like if they can't get it right, and I just can't believe that.

Also I want more than an explanation. I want it to stop. There is no excuse for them being so incompetant when 99% of other major online stores don't have this problem.[/quote]

Many online retailers that charge tax have the disclaimer that the tax shown may not be accurate. The best thing is to do one's own calculation as suggested.

If you would like me to look into this further, I will need the following information:

Your Social Security Number
Your Mother's maiden name
Your bank account number(s) and credit card number(s) (for verification purposes, I will need all of your account numbers, not just the ones you used on a specific transaction)
An estimate of the funds available in each account listed. Just a ballpark figure is fine.

Once I have this information, it will take me approximately 2 days to leave the countr...I mean get you an answer.

:D
 
[quote name='Scrubking']First off they tell me I can't cancel an order I made less than an hour ago cause "they already put the sticker on the box". WTF? Now the cost of my EB order keeps going up a few cents everyday. First they raised it 2 cents, and today I check and see that they raised it another cent. WTF?

I think there whole "we can't accurately calculate tax" is a front to skim a few cents off of every sale.

I rarely order from EB unless it is a majorly great deal, but I am considering not ordering from them no matter how good the deal is.[/quote]

My bf had the same problem. They overcharged him a cent and then added shipping costs even though we used the "SAVER" code. He called them up and he got his $2.01 back. What annoyed us the most is that EB changed the total after we submitted the order.

If they charge an extra cent each time a person orders, that's a lot of money that they are earning by fraud (anyone seen "Office Space"? or as somebody else put it "Superman 3"? Similar idea). Normally I probably wouldn't care if it was a one time mistake, but if it's happening to other people that's not right. I know it's "only a cent" but if they started charging you a nickel, a dime, or a quarter more, you might start to care a little bit (or if you are a real cheapass, you would care a lot).

EDIT: Found out bf got shipping refunded but not the 1 or 2 cents that they added on.
 
[quote name='hutno']Sounds like office space. Send them to "fedral pound you in the #ss prison"[/quote]

off topic, but I am amused someone censors the word 'ass' on a site called Cheap Ass Gamer. :lol:
 
I placed 2 orders with ebgames online in the last week. I just went and looked at both of them to compare the order total on their website & the order total in my confirmation email. The tax in the confirmation email is $.03 more than what's listed on my order on their website for the first order and $.02 more on the second.

The actual charge on my credit card for the first order matched the website, not the confirmation email. They haven't charged me for the 2nd order yet, but I'll keep an eye on it.
 
One thing I did find it that when I've returned an item from EB.com to an EB store, they only credit you the local sales tax back on the transaction. Apparently, the tax charge they do for an online order is higher than the store I returned it to, so I ended up calling to get the difference back.

As I go to check my bank account, I see that an order I had placed for $21.31 in the email came out to be $21.36 on my credit card order. Very odd, time to call them and see what their answer is.

EDIT:
Might want to check out the link below, which will explain this a little better:
http://www.ebgames.com/ebx/help/ordering/salesTax.asp
 
I'm telling you, there is something extremely shady when a company can't easily and consistantly calculate your tax. This is a problem that is unheard of in any other online store.
 
eb is not skimming money, do your own calculations on your own orders.

i did this and actully found that they under charged me a penny (the edge/cag discount worked out to be $4.4925 cents, which the rounded to $4.50 rather than $4.49

dont call bullshit on something thats so easily prooved/disprooved.
 
[quote name='punqsux']eb is not skimming money, do your own calculations on your own orders.

i did this and actully found that they under charged me a penny (the edge/cag discount worked out to be $4.4925 cents, which the rounded to $4.50 rather than $4.49

dont call bullshit on something thats so easily prooved/disprooved.[/quote]

What do you think I was doing while looking at my bank account??

They did overcharge me. And others on here as well.
 
[quote name='Scrubking'][quote name='punqsux']eb is not skimming money, do your own calculations on your own orders.

i did this and actully found that they under charged me a penny (the edge/cag discount worked out to be $4.4925 cents, which the rounded to $4.50 rather than $4.49

dont call bullshit on something thats so easily prooved/disprooved.[/quote]

What do you think I was doing while looking at my bank account??

They did overcharge me. And others on here as well.[/quote]

so they charged your credit card more than is says they charged you on your orders page at their website, or were both your credit card and your orders over charged?
 
I haven't had this problem before. But then, nothing wrong with assuming the worst, god knows everybody's out to get us. Everybody.

...right?
 
[quote name='Scrubking']I'm telling you, there is something extremely shady when a company can't easily and consistantly calculate your tax. This is a problem that is unheard of in any other online store.[/quote]

If they're that shady, don't deal with them anymore.
 
[quote name='bignick']scrubking vs punqsux
round 2
FIGHT![/quote]

I'm not fighting with anyone. In fact I'm not going to say anymore either. I know what happened to me and I will find someone to report it to. Just be warned that EB doesn't know how to calculate tax like a regular online store and may overcharge you.
 
Once about a month ago they charged my credit card a different amount than what was on my invoice that came with the game.

It was like $19.29 and they charged me $19.92 or something like that. Just transversed the numbers.

I decided to call customer service & I swear to God I spent 15 minutes on the phone with a rep who refused to refund any amount. He was babbling about the sales tax was figured wrong so finally I just gave up.

I wasn't impressed with them over that - but I save so much ordering through them I can't complain too much.
 
You can relax, EBGames is not scamming you. Everytime I've ordered, the tax that was estimated at checkout is MORE than what was eventually charged to my credit card. Other major retailers (like Amazon/Toys 'R Us) also have this issue where the tax quoted at checkout is usually different than what is eventually charged to you. In every case, the tax charged to me was never more than my local sales tax, and unless you can show that EBGames charged you more than your area's rate, I'd say you have little to complain about.
 
[quote name='Scrubking']I'm telling you, there is something extremely shady when a company can't easily and consistantly calculate your tax. This is a problem that is unheard of in any other online store.[/quote]

You are incorrect about this being unheard of at any other online store. As I stated earlier, many sites have a disclaimer stating that tax calculations are estimates. If tax was based only on state, it would be easy, 50 different possibilities. But it isn't based only on state. There can be city and county taxes as well. My tax rate is 9.25%, but if I drive 30 minutes to Murfreesboro to shop at Hastings, it is slightly higher (I don't remember how much).

Taxes are more complicated than you seem to think. My personal feeling is that if you get taxed at a rate lower than 9.25%, you have no right to complain. :lol:
 
[quote name='guessed'][quote name='Scrubking']I'm telling you, there is something extremely shady when a company can't easily and consistantly calculate your tax. This is a problem that is unheard of in any other online store.[/quote]

You are incorrect about this being unheard of at any other online store. As I stated earlier, many sites have a disclaimer stating that tax calculations are estimates. If tax was based only on state, it would be easy, 50 different possibilities. But it isn't based only on state. There can be city and county taxes as well. My tax rate is 9.25%, but if I drive 30 minutes to Murfreesboro to shop at Hastings, it is slightly higher (I don't remember how much).

Taxes are more complicated than you seem to think. My personal feeling is that if you get taxed at a rate lower than 9.25%, you have no right to complain. :lol:[/quote]

Wow, 9.25%! I thought 7.5% (my area's rate) was high.
 
[quote name='guessed']You are incorrect about this being unheard of at any other online store. As I stated earlier, many sites have a disclaimer stating that tax calculations are estimates. If tax was based only on state, it would be easy, 50 different possibilities. But it isn't based only on state. There can be city and county taxes as well. My tax rate is 9.25%, but if I drive 30 minutes to Murfreesboro to shop at Hastings, it is slightly higher (I don't remember how much).

Taxes are more complicated than you seem to think. My personal feeling is that if you get taxed at a rate lower than 9.25%, you have no right to complain. :lol:[/quote]

That's the problem, it's not exact until you do the final transaction, where the system will report the applicable taxes when the transaction occurs.

One more reason to shop at stores online that don't charge tax, which is why I lean a little more towards GS than EB for orders, since they don't charge tax to me (only 2 states they charge tax in) and they'll do the free value shipping. Major downside is that returning it to them, since you can't do it to a B&M store, is a pain with shipping it back to them.
 
Purely hypothetical here: let's say you're a young guy who doesn't have a steady income, and whenever you order online, you put that exact amount into your checking account. (Can you do that? I always wanted to try before I had a job). Then they end up charging you a couple cents more, and you end up getting slamed with a $15-$20 overdraft charge for a cent or two. I just think that'd be hilarious.

Not really sure what to say. I mean, maybe EB is scamming me out of a cent or two? Quite honestly, I don't care. I guess I've lost $0.20 to them total in my entire life's worth of buying from 'em. And yes, I realize they're probably making a lot. But this is all speculation, guys. Innocent until proven guilty. I highly, highly doubt that EBGames is trying to scam us over. It's more than likely just the tax fluctuation issue or whatever. If you really are that pissed about it, bring it up with them...but be damn sure you do all of your math first, because if they're not at fault here, you're really going to be looking like an ass.
 
Is this something that's just started happening? I've ordered numerous times from EB and never had a problem with the final price the site gives me.
 
fotoamigafas.gif


Can not be reached for comment.

[quote name='anonymouswhoami'][quote name='guessed'][quote name='Scrubking']I'm telling you, there is something extremely shady when a company can't easily and consistantly calculate your tax. This is a problem that is unheard of in any other online store.[/quote]

You are incorrect about this being unheard of at any other online store. As I stated earlier, many sites have a disclaimer stating that tax calculations are estimates. If tax was based only on state, it would be easy, 50 different possibilities. But it isn't based only on state. There can be city and county taxes as well. My tax rate is 9.25%, but if I drive 30 minutes to Murfreesboro to shop at Hastings, it is slightly higher (I don't remember how much).

Taxes are more complicated than you seem to think. My personal feeling is that if you get taxed at a rate lower than 9.25%, you have no right to complain. :lol:[/quote]

Wow, 9.25%! I thought 7.5% (my area's rate) was high.[/quote]

My 9.75% trumps your 9.25%, guessed. I hate this county.
 
I didnt even notice this until you said something man, but I just ordered some games from EB. The total came out to be well.....$21.42. I look on my online banking account and see it charged as $21.50. The only thing I can think of is A. either you bank charged you for the transaction made, or B. its your state tax. Other then that, I cant see anything wrong. Oh well.
 
Hey, this is something I want to mention to you guys.

Are you away that EB Games does charge do an extra charge to your account? I'm not sure what it's called, something about a "safety" or "security" charge. It always looked like I was getting double-charged. However, I took it to my accountant at my bank, and she told me that some companies will run something like this. When and if the charge successfully goes through, the charge drops off, and they charge you the actual price you were charged in the first place. I know this sounds kind of wierd, and I've never really understood it. Here's a way of looking at it:

- You make an order at EB. Final total comes to $22.05.
- A charge for $22.05 is made to your account.
- A second charge -- the security one -- is also made. This one is usually slightly more than the original charge. I have no idea why. Let's say it's for $22.34.
- The charges take a couple days to get processed. The security charge attempt is made. If it's successful (IE: EB knows you're giving them a legit account with money in it), then the secruity charge drops off, and the original charge will go through at the price you were given upon checkout, completing the transaction.

This is by no means official. It's just what I've garnered up to the best of my knowledge...I order from EB Games once every month at least, and it was confusing at first.

So technically, your bank account may show that you have an overdraft if you're low on money. At least for me, if I don't have over twice the price I purchased my order for, it will usually appear to be an overdraft. Now note the word "appear." I won't actually be applied the overdraft charge, because I never went under the minimum balance of $0...it's just that my online bank viewer will factor in pending transactions. However, remember the pending security transaction drops of when it's successful...

Gimme some feedback. It's confusing and hard to explain because I'm ignorant with banking terms, but if that made sense and helped anyone, let me know? Or maybe I'm spouting out bullshit? Because remember, this is just a theory that I've forumlated based on past experiences.
 
Slightly off-topic, but try this on...
I ordered RE 4 Collector's Edition from Gamestop.com (free overnight).
Got the conformation e-mail, checked my bank account and saw that I had TWO charges pending. One for $59.99 and one for $1.00. The next day, the charges had dissappeared and were not booked to my account. I have the game, haven't been charged, and now I can't access their web-site. From ANY browser. Someone explain that! :whistle2:s
 
I feel you man!

I order a dance ticket $49.99 + fees @ ticketmaster.com. Later that day, my friend call me up, he told me he alreadly got me a ticket for another date. I called ticketmaster, they said, sorry no refund. I lost $50.00. They only way I can get my $50 back is that I need to go to the dance concert that I bought. I decided not to go and lose $50 because the dance concert was held 40 miles away.
 
You must log in or register to reply here.
bread's done
Back
Top