Okay so a little over a month ago I sold some $50 PSN Codes over Ebay. Everything went good till today just got this from Paypal:
We were recently notified that one of your buyers filed a chargeback and
asked the credit card issuer to reverse a payment made to you on Jul 30,
2009.
The buyer claims that this purchase was made without authorization to use
the credit card. Their credit card issuer needs additional information from
you about this transaction.
I sold two of them to this person and e-mailed them to him soon after and now I get this more than a month after it happened. I have to respond to the claim but I never shipped anything. So do I ship out and then provide Paypal with the tracking info? This isn't and item not received claim but an unauthorized use of credit card claim so I don't even know if shipping the stuff out will help. I already paid the ebay fees for this so I guess I am not getting that back. Whats the best thing for me to do now?
We were recently notified that one of your buyers filed a chargeback and
asked the credit card issuer to reverse a payment made to you on Jul 30,
2009.
The buyer claims that this purchase was made without authorization to use
the credit card. Their credit card issuer needs additional information from
you about this transaction.
I sold two of them to this person and e-mailed them to him soon after and now I get this more than a month after it happened. I have to respond to the claim but I never shipped anything. So do I ship out and then provide Paypal with the tracking info? This isn't and item not received claim but an unauthorized use of credit card claim so I don't even know if shipping the stuff out will help. I already paid the ebay fees for this so I guess I am not getting that back. Whats the best thing for me to do now?