Hi all, I ordered a wonderful PC from ibuypower.com in the middle to end of November. Here is my story, enjoy:
The gist (it's a long gist, I know) of it is as follows:
1 Orders PC in Nov.
2 PC gets delayed till Jan. 3 due to "shortage of motherboards"
3 PC gets made and delivered by Dec. 20ish
4 A week of using it, and it shuts down randomly.
5 Looks inside PC, liquid cooling system cracked, coolant everywhere, PC overheating
6 Calls tech support (actually helpful people there, not outsourced to India)
7 Calls ibuypower...wow, headache ensues
8 After much debacle, get agreement to send back faulty PC for a NEW PC, since who knows what kind of damage the overheating and spilled coolant did
9 Fedex shipping slip only mentions sending back cooling system, 5lbs. (the PC is about 40 lbs)
10 Calls ibuypower....after much debacle, talk to manager. He says they will *fix* it, not replace it.
I say, no, I was told it would be completely new.
He says that's not their *policy*
I say, then I'll return this one, and buy a new one
ok.....
11. They enter wrong shipping address
12. After calling and correcting it, still wrong, and they ship it wrong
13. Due to wrong address, fedex doesn't deliver it the day they should
14. I call Fedex, correct it. They say it will come next day
15. Next day comes, no PC.
Calls Fedex, Fedex says there was a problem with a truck, so it didn't go out
16. I need it for school, so drive an hour to the Fedex facility to pick it up
17. Wait for over an hour for them to "find" it (also overhear guard saying the delivery guy to my area never showed up this morning... truck problem my ass)
18. Get it home, set up...all seems ok
19. Get it to school (today). It freezes up twice.
20. I install a temperature monitoring program, motherboard temp 50+C (Not good, not at all)
21. Call tech support....they will send me a new coolant system, and have someone come out to fix it.
22. Tech support forgets to give me a ticket of my complaint/order
23. I call them back, they say they will have the tech I talked to call back.
24. 4 hrs later, no call
So, all in all, I ordered mid November, and STILL don't have a working PC, and am out nearly about 3.5 grand until they refund me for the first one I sent back.
I've heard both good and bad stories about the site, but liked the options, and the price wasn't insanly inflated imho. Also, I don't feel confident building a PC myself, so I got one from here. Big
ing mistake.
The gist (it's a long gist, I know) of it is as follows:
1 Orders PC in Nov.
2 PC gets delayed till Jan. 3 due to "shortage of motherboards"
3 PC gets made and delivered by Dec. 20ish
4 A week of using it, and it shuts down randomly.
5 Looks inside PC, liquid cooling system cracked, coolant everywhere, PC overheating
6 Calls tech support (actually helpful people there, not outsourced to India)
7 Calls ibuypower...wow, headache ensues
8 After much debacle, get agreement to send back faulty PC for a NEW PC, since who knows what kind of damage the overheating and spilled coolant did
9 Fedex shipping slip only mentions sending back cooling system, 5lbs. (the PC is about 40 lbs)
10 Calls ibuypower....after much debacle, talk to manager. He says they will *fix* it, not replace it.
I say, no, I was told it would be completely new.
He says that's not their *policy*
I say, then I'll return this one, and buy a new one
ok.....
11. They enter wrong shipping address
12. After calling and correcting it, still wrong, and they ship it wrong
13. Due to wrong address, fedex doesn't deliver it the day they should
14. I call Fedex, correct it. They say it will come next day
15. Next day comes, no PC.
Calls Fedex, Fedex says there was a problem with a truck, so it didn't go out
16. I need it for school, so drive an hour to the Fedex facility to pick it up
17. Wait for over an hour for them to "find" it (also overhear guard saying the delivery guy to my area never showed up this morning... truck problem my ass)
18. Get it home, set up...all seems ok
19. Get it to school (today). It freezes up twice.
20. I install a temperature monitoring program, motherboard temp 50+C (Not good, not at all)
21. Call tech support....they will send me a new coolant system, and have someone come out to fix it.
22. Tech support forgets to give me a ticket of my complaint/order
23. I call them back, they say they will have the tech I talked to call back.
24. 4 hrs later, no call
So, all in all, I ordered mid November, and STILL don't have a working PC, and am out nearly about 3.5 grand until they refund me for the first one I sent back.
I've heard both good and bad stories about the site, but liked the options, and the price wasn't insanly inflated imho. Also, I don't feel confident building a PC myself, so I got one from here. Big
ing mistake.
