It's always fun when you call a client to try and resolve the issue, and find that they are using pirated software.
On top of that, the pirated software completely

ed up their machine. For example, they installed Office XP on one machine using a zipped file, which came conveniently paired with a "cdkey.txt" file. (I had to use Webex to remote log into their machine, so I saw all of this).
What happened is something I've never seen before, but I can understand how Windows got

ed by it. Basically, some dumbass installed Office XP from this zipped file, but they obviously didn't use one formatted to be
done from a zipped file, so now - and this AMAZING - the C drive on that computer
thinks it is a CD drive.
I am not even kidding. It has a CD drive icon and everything. Windows still shows it as a 120 gig HD, but the damn thing thinks it is a CD drive. You can add/delete/move files, but Windows honestly doesn't truly know wtf the drive itself is.
So when I tried to map out a drive and access it, it kept telling me it couldn't find the setup.ini file. When I deleted the pirated bullshit, it kept trying to access the mapped drive as a
file, not a drive at all. There's no way for me to map it out, and thus no way to solve the problem (this is for a peer-to-peer network, and our software requires a mapped drive, so they are totally SOL right now).
Add to this about twenty other things this client's tech

ed up, and their entire machine is shot to hell and back, where it was then shot to hell
again.
I have a feeling the person who did this was the woman I was on the phone with actually, because she got really quiet and passively angry once I was telling her that her machine was

ed nine ways to Sunday.
So I guess it doesn't help that I told her she mostly likely needs to format everything and start over from scratch.
There's a lesson in this, kids - know about your shit and how to use it, and make sure whatever goddamn Geek Squad numbnut high school script kiddie hacker who wrote his own version of Artillery actually makes the attempt to RTFM, or else your entire insurance agency is going to be down for a few days and lose you a few thousand bucks in bidness.
80 minutes of my last work day devoted to this nonsense, and now I've got to type up a goddamn report on it.
Oh well. Shadenfreude is in full effect
now, bitches.