[quote name='mykevermin']Not if customers roll over and let those charges stick. If they get up and walk away, then they'll have to change.
Thing is, as people note here, they're reluctant to change ISPs because it's time consuming and somewhat of a PITA. As long as people play lazy and complacent, companies will find new ways to
you.
I left Clear after 3 months because they throttled speed BAAAAAAD. Shit was like a 56K modem at peak times. They got over me a bit because they had a cancellation fee - as I reminded them, such a fee makes me less likely to ever try their service again in the future, as they're making me pay out of pocket because their service was poor.
Three weeks ago I canceled all my bank accounts because I saw a $12 *monthly* fee in one account I use sparingly. I inquired about it and they said it needed this much activity or they'd charge $12 every month for the account. So I immediately went to the bank and closed my accounts, pointing out that I just saw their quarterly financial statements had them profiting to the tune of $54 Billion, a 67% increase over the same quarter in 2010. I told them I wasn't going to put up with that kind of exploitative treatment, they could take a hike, and now I'm happily with a credit union.
It is a pain to change, but companies get away with
ing people because people are too uninformed or too lazy.
AT&T is another (cell) company I'll leave the day my contract ends. Which, lamentably, is in november 2012. Sigh.[/QUOTE]Out here, there are two options for Internet, AT&T and Charter. Even with the caps, AT&T is leaps and bounds more reliable than Charter, since I can count far more often the times I've had issues with cable TV service versus the number of times I've had issues with my DSL service and UVerse service.
If there ends up being another option out there that's without caps and on the level of reliability I get from AT&T, I'll jump ship to them without an issue.
For now, since the bandwidth monitoring page isn't up and working yet, the caps don't count, so they're saying on the main page for the monitoring. Hopefully that'll take a few
days weeks months to get up and running.
myke, I would have fought Clear to death to have them waive their ETF because it sounds like they weren't living up to their end of the contract, which is something you can terminate over without penalty.