Just Got a PS3 Slim At TRU...

[AsianInvasion]

So I just bought a PS3 Slim after having to get rid of my used broken original PS3 due to laser problems. I bought it at ToyRUs and the salesguy there was telling me as he was ringing me up that once the seal on the PS3 console box is ripped i cannot return it. My question is, What happens if some kind of problem arises with the new ps3 slim and i need to exchange it for a different one. Will ToyRUs exchange it out for a new one? Is this how all retail stores are with game consoles? I havent bought a game console in years at a retail store. Just wondering if anyone knew the policies about PS3 consoles purchased within the 1 year warranty that would have problems and would you be able to exchange it out at the store you bought it from. Thanks.

 

[lordopus99]

[quote name='AsianInvasion']So I just bought a PS3 Slim after having to get rid of my used broken original PS3 due to laser problems. I bought it at ToyRUs and the salesguy there was telling me as he was ringing me up that once the seal on the PS3 console box is ripped i cannot return it. My question is, What happens if some kind of problem arises with the new ps3 slim and i need to exchange it for a different one. Will ToyRUs exchange it out for a new one? Is this how all retail stores are with game consoles? I havent bought a game console in years at a retail store. Just wondering if anyone knew the policies about PS3 consoles purchased within the 1 year warranty that would have problems and would you be able to exchange it out at the store you bought it from. Thanks.[/QUOTE]

If you bought an instore extended warranty, then you just bring whatever is broken into the store with your receipt/warranty and they give you a replacement. If you didn't buy an extended warranty through TRU, then you would deal with Sony for your year of warranty.